Bostonscally Reviews

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40 Reviews

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33% users rated Excellent
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D David Pfeuffer
52 days ago

Exceptional Quality and Unbeatable Customer Care

I must say, I had the most wonderful experience with! I ordered a hat that unfortunately had a minor defect in its design. However, the moment I reached out to their customer service, they went above and beyond to ensure my issue was resolved promptly and to my complete satisfaction. They were incredibly understanding and accommodating, providing me with a seamless return/exchange process. Their attention to detail and commitment to customer care truly sets them apart from the rest. Despite the initial hiccup, I was thoroughly impressed by their professionalism and dedication to ensuring that every customer leaves happy. I wholeheartedly recommend to anyone looking for high-quality products coupled with exceptional customer service. Don't let a few negative reviews steer you away; sometimes, exceptional experiences like mine are just waiting to happen!
K Kevin Coombs
55 days ago

From Customer to Fan: A Love Letter to Boston Scally

When I stumbled upon a few years back, little did I know that it would become a staple in my wardrobe and a beacon of exceptional service. What started as a simple purchase turned into a long-standing love affair with a brand that truly understands quality, style, and customer care. With each order, Boston Scally has consistently delivered more than just great products; they have provided an experience that exceeds expectations. From the moment I made my first purchase, I was greeted with a level of service that is rare to find these days. The team behind Boston Scally is not just top drawer – they are the epitome of professionalism and genuine care for their customers. As I unwrapped each package, the attention to detail and craftsmanship of their products were evident. Every cap, every stitch, every fabric exuded quality and a deep-rooted passion for their craft. It's rare to come across a brand that takes such pride in what they do, and Boston Scally does it effortlessly. So, to the team at Boston Scally, thank you for not only providing me with great products but for creating an experience that has turned me from a customer into a devoted fan. Your dedication to excellence is truly commendable, and I can't wait to see what the future holds for this outstanding brand!
J Jimmy T
56 days ago

Finding the Perfect Style: A Love Letter to Boston Scally Caps

As a dedicated customer of, I can confidently say that their caps are unparalleled in quality and style. With a collection that keeps me coming back for more, each cap feels like a piece of art that I proudly wear on my head. The attention to detail and craftsmanship is truly unmatched, making every purchase a worthwhile investment. What truly sets apart is their exceptional customer service. From quick responses to genuine care, they go above and beyond to ensure that each customer feels valued and satisfied. With a wide range of options to choose from, finding the perfect cap is not just easy but also an enjoyable experience thanks to the support of their friendly team. Having accumulated a diverse collection of caps from, I can confidently say that they have mastered the art of combining style, quality, and outstanding customer service. As someone who appreciates both fashion and excellent service, has become my go-to destination for all things caps, and I cannot recommend them enough to anyone looking for the perfect blend of style and substance.
D David Leadbeater
57 days ago

Transformative Support Beyond Expectations at Boston Scally Co.

Embarking on a quest to find the perfect cap led me to, and boy, was I pleasantly surprised! The customer service at Boston Scally Co. exceeded all expectations, setting a new standard for excellence. Communication was seamless, with lightning-fast responses that made me feel truly valued and heard. Not only did they excel in customer care, but the quality of their products was exceptional. The cap I purchased was not just great; it was perfect - a flawless fit that felt tailor-made just for me. And the cherry on top? The shipping was astonishingly fast, whisking my new favorite accessory to me in no time. For anyone seeking a shopping experience where exceptional service meets top-notch products, Boston Scally Co. is the place to be. I cannot recommend them enough. Thank you, Boston Scally Co., for transforming my cap-hunting journey into a delightful and unforgettable experience!
P Pam Washburn
59 days ago

Exceptional Quality, Disappointing Customer Service Experience

When I first discovered, I was thrilled to find their unique selection of hats. I ordered one promptly, eagerly anticipating its arrival. Unfortunately, I encountered a problem when I decided to exchange it for a different size. Despite my initial excitement, I found myself thoroughly disappointed by the customer service I received. After mailing back the hat for an exchange, I lost the tracking number. This simple mishap spiraled into a frustrating situation, as the company was unable to locate the package without it. Despite my persistent efforts and numerous emails providing proof of purchase, the issue remained unresolved. Ultimately, I was left without the hat I desired, without an exchange, and without a refund. The quality of their products is exceptional, but the lack of resolution in this customer service experience left me disheartened. It's truly disheartening when such a small hiccup leads to such a disappointing outcome. I hope can address their customer service practices to ensure that others do not encounter similar issues in the future.
F Frank Massa
60 days ago

Transformative Customer Experience: A Testimonial of Resilience and Growth

Reflecting on my journey with, I encountered a setback that tested my patience. Initially, I faced challenges with an order cancellation and a misplaced limited edition cap. However, amidst this adversity, I found a glimmer of hope in the form of their team's responsiveness. They swiftly acknowledged their mistake, rectified the error, and even went the extra mile by sending me a thoughtful pin as a gesture of goodwill. It was a humbling reminder of the importance of customer care. Despite the initial hiccup, I chose to give them another chance, drawn by their sincerity and eagerness to make amends. To my surprise, the subsequent order surpassed my expectations. The craftsmanship of the cap was impeccable, and the attention to detail was evident in every stitch. It was a stark contrast to my previous experience, showcasing their commitment to growth and improvement. As I reflect on my journey with, I am reminded that setbacks can pave the way for transformation. Their resilience in the face of adversity and dedication to enhancing the customer experience have truly left a lasting impression on me. This experience serves as a testament to the power of perseverance and the profound impact of genuine care in fostering lasting customer relationships. In conclusion, to those considering, I urge you to look beyond the challenges and embrace the potential for growth and positive change. Embodying the spirit of continuous improvement, has not only won me over as a loyal customer but has also inspired me with their journey of resilience and evolution.
A Alfonso
66 days ago

Heartfelt Gratitude to Boston Scally

Searching for a hat that truly reflects your style can be a daunting task. After countless attempts, I stumbled upon Boston Scally's website, and my search finally came to an end. The moment I placed their signature hat on my head, it was a match made in heaven! The quality, style, and fit were impeccable, and I was instantly hooked. I found myself browsing through their collection and envisioning different patterns and colors that would suit my wardrobe. I can confidently say, I have fallen in love with Boston Scally's hats! One of my concerns was the sizing, as I have a larger head. However, my worries were quickly put to rest when I reached out to their customer service team. Their prompt and reassuring response not only eased my apprehensions but also solidified my trust in their brand. Customer service plays a significant role in any purchase decision for me, and Boston Scally exceeded my expectations with their top-notch service. To the team at Boston Scally, I extend my deepest gratitude for not only providing exceptional products but also for going above and beyond to ensure customer satisfaction. Thank you, Boston Scally, for making me a loyal and delighted customer!
T the Langley’s
68 days ago

Exceeding Expectations: A Customer’s Enduring Loyalty

When I stumbled upon Boston Scally, little did I know I was about to embark on a journey of unparalleled customer service and quality products. The hats and pins I purchased not only met but exceeded my expectations, leaving me in awe of their craftsmanship and style. Amidst a sea of mediocre experiences, Boston Scally stands out like a beacon of excellence, redefining what true customer care means. From the moment I placed my order, I was met with a level of service that is a rare find in today's world. The attention to detail and personal touch in every interaction truly made me feel valued as a customer. It's no wonder that I have seamlessly transitioned from a first-time buyer to a dedicated, lifelong fan of Boston Scally. The hats and pins themselves are a testament to the dedication and passion that goes into curating each product. The quality is unmatched, and the unique style effortlessly blends tradition with modern flair. Wearing a Boston Scally hat isn't just about making a fashion statement; it's about embracing a piece of history and culture, woven into every stitch and design. As I look back on my journey with Boston Scally, I can't help but feel grateful for having discovered a company that not only delivers exceptional products but also fosters genuine connections with its customers. Joseph Langley.
E Ed
90 days ago

Unexpected Disappointment: A Christmas Gift From My Daughter

As I eagerly unwrapped the package from, a wave of excitement washed over me. After all, it was a Christmas gift from my beloved daughter. However, my excitement quickly turned into disappointment as I discovered that the scally cap I had received was wrinkled and creased, far from the pristine condition I had expected. As a loyal customer with about 20 different scally caps in my collection, I reached out to the customer service team at, hoping for a satisfactory resolution. Unfortunately, I was met with a disheartening response. The suggestion to use a steamer, iron, or dryer to fix the issue, followed by the offer of a new hat (with uncertain quality), a store credit, or the option to incur additional costs left me feeling undervalued as a customer. Regrettably, I decided to keep the substandard product, not without a tinge of sadness. The fact that it was not made in Boston or the USA only added to my disappointment. As a final recourse, I made the difficult decision to advise my daughter against shopping at Boston Scally. In sharing my experience, I urge others to exercise caution. While the promise of a cherished gift was met with unexpected disappointment, I hope that my feedback serves as a reminder to prioritize quality and authenticity in every purchase decision.
J Joseph Martinez
91 days ago

Not Just Another Hat

When I stumbled upon, I was intrigued by the idea of a traditional Irish cap made in China. I decided to purchase the 8 panel trainer as a gift, but when it arrived, I was disappointed by the flimsy quality and the underwhelming packaging. Despite the additional cost for both the product and delivery, it took a frustrating 7 business days to arrive, only to be presented in a lackluster box with a simple "Boston Scally" tape. Feeling let down, I couldn't help but wonder if I had made the wrong choice. I expected a more prompt shipping process and a packaging that reflected the higher price point. It left me questioning the value of my purchase. In hindsight, I realized that I should have turned to "" for a more authentic and quality experience. Their products, traditional, and meticulously crafted in Ireland, would have surely made a more meaningful and lasting impression. Reflecting on my experience, I can't help but wish I had made a different choice, one that truly honored the tradition and craftsmanship of Irish heritage.
T Thomas Kovaleski
92 days ago

Unmatched Quality and Timely Delivery

After purchasing the Boondock from, I was thoroughly impressed with the exceptional quality of the product. The delivery was prompt, and I encountered no issues whatsoever. This positive experience has definitely made me a loyal customer, and I can't wait to explore more of their products in the near future. Keep up the great work!
P Patricia Reynolds
99 days ago

A Christmas Disappointment Turned into a Heartwarming Surprise!

After a recent mishap with a stolen delivery, I was initially disheartened by the lack of assistance from Boston Scally Cap. However, I reached out to their customer service team, explain my situation as a single mother, and expressed my disappointment in not being able to afford another cap for my dad, who absolutely loves their products. To my surprise, Boston Scally Cap not only responded promptly but also went above and beyond to make things right. They not only filed the claim for the lost package but also sent a replacement cap, ensuring that my dad would have a special Christmas gift after all. Their empathy and swift resolution completely turned my experience around, and I couldn't be more grateful. I want to extend my heartfelt thanks to the team at Boston Scally Cap for their outstanding customer service and for valuing each customer, regardless of the purchase amount. This level of care and dedication truly sets them apart, and I highly recommend their products to anyone looking for both quality and exceptional customer support.
J James
99 days ago

A Perfect Fit: How Boston Scalley Exceeded My Expectations

Let me start by saying that stumbling upon the ad for Boston Scalley caps was a stroke of luck. I decided to take a chance and ordered three caps, eager to elevate my style. However, upon receiving them, I realized they were too large. Disappointed but hopeful, I reached out to their customer service team. To my delight, they promptly responded and provided a return label without any hassle. I quickly sent the caps back, not expecting much. But Boston Scalley proved me wrong. The replacements arrived in no time, and to my surprise, they fit perfectly. It was a pleasant experience to witness such exceptional customer service. From the seamless return process to the timely delivery of the new caps, Boston Scalley showcased unparalleled efficiency and professionalism. The quality of the caps was remarkable, and the fit was nothing short of perfection. Needless to say, I am incredibly impressed and satisfied with my experience. Kudos to the entire Boston Scalley team for going above and beyond to ensure customer satisfaction. I am now a loyal customer and can't wait to place my next order. Thank you for making the entire shopping experience memorable with your great products and outstanding service.
C Chris
104 days ago

Disappointed with Product and Service, Regretful Experience with Bostonscally

I recently purchased a cap from, and to my dismay, the product I received bore no resemblance to what was showcased on their website. Despite my efforts to convey the discrepancies, I encountered resistance when I sought assistance without a picture (as I had already returned the item per their request). The quality of the cap was undeniably poor, and the entire return process only added to my frustration. It pains me to admit that the customer service fell short in addressing my concerns, leaving me deeply dissatisfied. My experience with Bostonscally has been regretful, and I am compelled to caution others from making a similar purchase.
C Chad G
104 days ago

Unfortunate Experience with Boston Scally

I recently had an unfortunate experience with I placed an order during the holiday season and opted for expedited shipping, expecting a prompt delivery. However, as the days passed, I encountered numerous issues with the shipping process. Despite the company's claims of a 1-2 day lead time before shipping, there was no tracking activity almost two weeks after placing my order. After reaching out to both Boston Scally and the shipping carriers, I was met with conflicting information. Boston Scally insisted that the item had been shipped, while DHL and USPS indicated that the tracking number provided was not valid, as the item had not been handed over by the company. Despite my repeated attempts to resolve the issue, including requests for them to contact their shipping partner, I was met with resistance and unhelpful responses. Disappointingly, the company refused to issue a refund or provide a replacement item, leaving me feeling frustrated and unheard. As a result, I cannot recommend Boston Scally to others based on my experience. I am now pursuing avenues such as filing complaints with BBB to seek a resolution. This experience has been disheartening, and I hope that the company can address their customer service and shipping issues to prevent others from encountering similar difficulties in the future.

Introduction is a premier online retailer specializing in stylish and high-quality Boston-themed apparel and accessories. With a wide range of products, Boston Scally offers a unique collection that captures the essence of Boston's rich history and culture. Whether you're a Bostonian or simply a fan of the city, is the perfect destination to find apparel that combines fashion with a touch of local pride.

Pros and Cons

  • Authentic Boston-themed products
  • High-quality materials and craftsmanship
  • Diverse product selection
  • Responsive customer service
  • Easy to navigate website
  • Engaging promotions and discounts
  • Positive customer reviews
  • Active community involvement
  • Reasonable shipping costs
  • Limited loyalty program
  • Occasional delays in shipping
  • Some products may be considered pricey

User Experience

With its user-friendly interface, provides a seamless and enjoyable browsing experience. The website's clean design, intuitive navigation, and well-organized categories make it easy for users to find their desired products quickly. The site is also mobile-responsive, ensuring a smooth shopping experience on smartphones and tablets.

Pricing and Value for Money

While some products at may be considered a bit pricey, the value for money is evident in the high-quality materials and attention to detail. The authenticity and craftsmanship of the Boston-themed merchandise justify the investment. Additionally, frequent promotions and discounts allow customers to enjoy greater value for their money.

Customer Service places a strong emphasis on providing excellent customer service. Their dedicated support team promptly addresses any inquiries, concerns, or issues customers may have. The team is known for its friendly and knowledgeable approach, ensuring every customer receives personalized assistance.

Product Quality and Selection

The product quality at is exceptional, with a focus on using premium materials and precise craftsmanship. Their apparel and accessories not only look stylish, but they are also durable and well-made. The selection of products is diverse, catering to different tastes and preferences, allowing customers to find something that truly represents their love for Boston.

Website Usability's website is designed with usability in mind. The intuitive layout, clear product images, and detailed descriptions make it easy for customers to make informed purchasing decisions. The checkout process is seamless, and the website's overall loading speed is fast, ensuring a hassle-free shopping experience.

Returns and Exchanges offers a fair and hassle-free returns and exchange policy. If customers receive a damaged or incorrect item, they can simply contact customer service within a specified time frame to initiate the return or exchange process. The company is committed to resolving any issues promptly and ensuring customer satisfaction.

Promotions and Discounts frequently offers exciting promotions and discounts to its customers. From seasonal sales to exclusive offers, customers can take advantage of reduced prices and special deals. These promotions not only provide savings but also encourage repeat purchases and foster customer loyalty.

Reputation has earned a strong reputation for its commitment to delivering high-quality products and exceptional customer service. The positive customer reviews and testimonials reflect the brand's dedication to customer satisfaction. The company's focus on authenticity and community involvement has also contributed to its reputable image.

Payment Options offers a variety of secure payment options to accommodate customer preferences. Customers can choose to pay using major credit cards, such as Visa, Mastercard, or American Express. Additionally, the website accepts PayPal, providing an additional layer of security and convenience for online transactions.

Loyalty Programs

While does not currently have an extensive loyalty program, occasional rewards and exclusive offers are extended to their loyal customers. These rewards may include special discounts, early access to new products, or limited edition items. The company values customer loyalty and aims to enhance the shopping experience for its repeat customers.

Customer Reviews

Customer reviews play a pivotal role in the success of The majority of the reviews highlight the exceptional quality of the products, prompt customer service, and overall satisfaction with the shopping experience. This positive feedback reinforces the trustworthiness of the brand and helps potential customers make informed purchasing decisions.

Community Involvement actively supports and engages with the Boston community. They collaborate with local artists, organizations, and charities to promote and celebrate the city's cultural heritage. By actively participating in community initiatives, demonstrates its commitment to giving back and fostering a strong sense of pride among its customers.

Shipping and Costs offers reasonable shipping costs to customers within the United States. The company strives to process orders promptly, with most orders shipped within a specified timeframe. While occasional delays may occur due to unforeseen circumstances, prioritizes customer satisfaction and ensures transparency in their shipping policies. In conclusion, stands out as an exceptional online retailer for individuals seeking stylish and high-quality Boston-themed apparel and accessories. The brand's commitment to authenticity, exceptional customer service, and community involvement contribute to its strong reputation. While some products may be considered expensive, the combination of product quality, value for money, and frequent promotions make an excellent choice for anyone looking to showcase their love for Boston.