Users Voice for Boutiquerugs

14% users rated Terrible
5% users rated Poor
7% users rated Average
3% users rated Very Good
71% users rated Excellent
Pie Chart Review Representation for Boutiquerugs
Boutiquerugs Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Sep 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.7 3.7 4.3 5 5 5
Nov 2022 5 5 2.4 1 5 5
Dec 2022 5 5 5 5 5 5
Jan 2023 3.8 2.7 1.7 4.9 4.4 5
Mar 2023 5 3 5 3 5 5
Line Chart for Rating of peer stores

boutiquerugs.com

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lookfantastic.com

boomf.com

casper.com

pier1.com

Detailed Boutiquerugs Review by

Introduction

Boutiquerugs.com is an online retailer that specializes in designer area rugs. Established in 2014, the company has since built a reputation for offering quality rugs at affordable prices. Their rugs come in a range of sizes, styles, and materials, and are designed to meet both residential and commercial needs.

Pros and Cons

Pros:
  • Wide selection of designs and styles to choose from
  • Free shipping within the United States
  • 30-day return policy
  • Affordable prices
  • Regular promotions and discounts
Cons:
  • Only ships within the United States
  • Some customers have reported issues with product quality and delivery times

User Experience

The website is easy to navigate and user-friendly. Categories are well-organized, and product pages are informative, containing detailed descriptions, images, and customer reviews. The search function works well, and there is a filter option to refine results by size, color, material, and brand.

Pricing and Value for Money

Boutiquerugs.com offers rugs at affordable prices, with many options under $100. They also offer frequent promotions and discounts, including a 10% discount on the first purchase for new customers. With free shipping within the United States, the value for money is excellent.

Alternatives

Some alternatives to consider include Ruggable, Wayfair, and Rugs USA. Each of these retailers offers a range of affordable and high-quality rugs with similar shipping and return policies.

Customer Service

Boutiquerugs.com provides excellent customer service, with a dedicated customer support team available to answer questions, resolve issues, and provide recommendations. They can be reached via phone, email, or live chat.

Product Quality and Selection

Boutiquerugs.com carries a broad selection of trendy and unique rugs in various sizes, styles, and materials, including traditional, modern, bohemian, and vintage. They work closely with manufacturers and designers to ensure that their products are of high quality and meet customer expectations.

Website Usability

The website is well-designed and user-friendly, with quick load times and clear navigation. The product pages are informative and contain high-quality images, detailed descriptions, and customer reviews. The shopping cart is easy to use, and the checkout process is smooth and secure.

Returns and Exchanges

Boutiquerugs.com offers a 30-day return policy with a no-questions-asked money-back guarantee. Customers can initiate a return by filling out a form on the website or contacting customer support. The company also provides prepaid return labels for free returns within the United States.

Promotions and Discounts

Boutiquerugs.com regularly offers promotions and discounts, including a 10% discount on the first purchase for new customers. They also have seasonal sales, clearance events, and discounts on select collections.

Reputation

Boutiquerugs.com has a solid reputation for providing quality rugs at affordable prices. They have received positive reviews from customers praising their excellent customer service, fast shipping, and high-quality products. Nonetheless, some customers have expressed concerns about product quality and delivery times.

Payment Options

Boutiquerugs.com accepts various payment methods, including major credit cards, PayPal, and Apple Pay.

Loyalty Programs

Boutiquerugs.com does not currently offer a loyalty program.

Customer Reviews

Customer reviews on the website are generally positive, with customers praising the quality and affordability of the rugs, as well as the excellent customer service. However, some negative reviews mentioned issues with delivery times and product quality.

Community Involvement

Boutiquerugs.com commits to giving back and supporting the community. They donate 2% of their profits to charitable causes, including organizations supporting education, health, and human services.

Shipping and Costs

Boutiquerugs.com offers free shipping within the United States, with delivery estimated between 5-7 business days. Expedited shipping is also available at an additional cost. Shipping rates for international orders vary based on location and size of the rug.

Boutiquerugs Recent User Reviews

User Rating

5 stars

34

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Reviewer Name: Nicole Kociemba

Review Submission Date: 2022-12-12

Review Title: Beautiful and Quality Rugs!
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Review Description: Ordered 2 rugs and 2 rug pads during Black Friday. Received them all very fast. The quality of the rugs are very impressive, especially happy with how beautiful they are in person.

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Reviewer Name: Nancy Stutzman

Review Submission Date: 2022-11-29

Review Title: Great product
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Review Description: Great product, quick shipping, lots of choices !

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Reviewer Name: Brit Liggett

Review Submission Date: 2022-11-29

Review Title: Lovely Rug but SMELLS AWFUL!
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Review Description: The rug I ordered was lovely. It was a washable rug. The first time I put it in the washing machine it came out smelling like paint remover. Made my whole house smell! It was awful. They wouldn't refund me but gave me a $50 gift certificate. I wanted to warn others though, so posted a 1-star review on their website. They deleted it! Don't trust them! They delete bad reviews and send rugs with toxic chemicals waiting to leech out and make your house uninhabitable! Stay away!

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Reviewer Name: Sylvia

Review Submission Date: 2022-11-23

Review Title: grate product and super service
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Review Description: verry quick service, the rugs are grate

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Reviewer Name: Sara

Review Submission Date: 2022-11-22

Review Title: I love the rug
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Review Description: I love the rug! Mostly love that I recieved a phone call from an actual person checking in to make sure I recieved rug and rug was delivered to my standards with no issues or dislikes!

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Reviewer Name: Natalie Hodson

Review Submission Date: 2022-11-17

Review Title: The rug is beautiful
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Review Description: The rug is beautiful, love it! I don’t like that the pad doesn’t fit under my rug, so I’m going to attempt to cut it. And when my dogs wrestle around on the rug, it slides off of the pad easily, so I wonder about just doing away with the pad completely, however, I worry about the rug than slipping around on the wood floor.

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Reviewer Name: Wilselin G

Review Submission Date: 2022-11-17

Review Title: Quick delivery and excellent costumer service …
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Review Description: Delivery was prompt and excellent costumer service. Resolved my inquiry satisfactorily

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Reviewer Name: Jennifer Drummond

Review Submission Date: 2022-11-05

Review Title: I love my rug
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Review Description: I love my rug. The coloring is beautiful. It’s so soft on your feet and an amazing price. Not to mention fast delivery.

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Reviewer Name: Jack

Review Submission Date: 2022-10-29

Review Title: The rug I purchased did not look like it was described.
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Review Description: The rug I purchased did not look like the picture on the Boutique site or in its description. There is absolutely no brown tones at all in the rug. It is only gray and beigy white.

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Reviewer Name: Anna

Review Submission Date: 2022-10-24

Review Title: Durability issues
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Review Description: Beautiful rug but unfortunately started pulling in many places only a little after one month of receiving it. I have not yet had the chance to wash it but I’m afraid it will not withstand washing since the integrity is already compromised. A washable rug is great but if not durable, washability it not really an attribute- the rug will probably fall apart before even requiring a wash.

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