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0% users rated Poor
0% users rated Average
20% users rated Very Good
27% users rated Excellent
Exceptional Quality, Disappointing Support
I recently purchased a bracket from bracketsrus.co.uk and, while the product quality lived up to my expectations, I encountered a major issue with the missing screws and inadequate mounting hardware. Despite diligently checking their website, the bracket arrived without the essential screws, leaving me unable to secure it in place. To add to the frustration, the supposed return process was a dead end, with a non-functional link on their website and unresponsive customer support via phone and email. This lack of assistance has made it nearly impossible for me to return the incorrectly supplied item, leaving me feeling incredibly let down. I genuinely hope that the company addresses these support issues, as the product itself is of great quality.Unparalleled Quality, but Customer Service Needs Improvement
I recently had a somewhat disappointing experience with bracketsrus.co.uk. I've been a loyal customer, but my most recent purchase left something to be desired. The bracket I ordered arrived missing crucial screws and lacked suitable mounting screws for my TV, despite my diligence in ensuring the compatibility on their website before purchasing. What added to my frustration was the difficulty in reaching their customer service. The returns page was inaccessible, and my attempts to contact them via phone resulted in a message directing me to send an email. Even after sending two emails, I received no response. I found myself at a loss for how to proceed with returning the incorrectly supplied item. While I still value the quality of their products, I hope bracketsrus.co.uk can address these customer service issues to uphold their reputation for excellence.Superb customer service
I cannot say enough good things about my experience with bracketsrus.co.uk. When I initially purchased a bracket that didn't fit my TV, I was a bit disappointed. However, their exceptional customer service team quickly turned my experience around. I filled out the returns page and, to my surprise, I received a call from them within a day. They not only asked for the measurements of my TV but also took the time to understand my specific needs. Two days later, I received a replacement bracket that was a perfect fit! What impressed me even more was that they didn't even ask for the old bracket back. Their level of customer service deserves more than 5 stars, and I will definitely be using them again in the future. Thank you, bracketsrus.co.uk, for going above and beyond to ensure customer satisfaction.Exceptional Customer Care: A Game-Changer Experience at BracketsRUs
Let me share my remarkable journey with BracketsRUs.co.uk that left me utterly impressed. Recently, I purchased a bracket that unfortunately didn't fit my TV as expected. Feeling a tad disheartened, I decided to fill out their returns page, hoping for a swift resolution. To my surprise, within just one day, I received a call from the team at BracketsRUs. They kindly requested specific measurements of my TV to ensure a perfect fit. In just two short days, a new bracket that aligned perfectly with my TV arrived at my doorstep. What's truly outstanding is that they didn't even ask for the return of the initial bracket that didn't work out. The level of customer care displayed by BracketsRUs is truly second to none. I wholeheartedly award them a shining 5-star rating. Without a doubt, I will not hesitate to return for any future bracket needs. Thank you, BracketsRUs, for your unwavering commitment to exceptional service!I ordered a bracket
I cannot say enough great things about my experience with bracketsrus.co.uk. After ordering a bracket online, I eagerly awaited its arrival. However, as time passed, I became concerned when it didn't show up. Despite reaching out to the courier and Bracketsrus, I found myself in a frustrating situation. Thankfully, the team at Bracketsrus not only rectified the issue promptly but also went above and beyond to ensure I received a refund for the inconvenience. Their dedication to customer satisfaction and swift resolution of my problem truly impressed me. I highly recommend Bracketsrus to anyone in need of high-quality products and exceptional customer service. Their commitment to their customers' needs sets them apart, and I will definitely be returning for future purchases. Thank you, Bracketsrus, for turning my initial disappointment into a fantastic customer experience!Transforming My Space with Bracketsrus.co.uk
As someone who values organization and aesthetics in equal measure, I eagerly placed an order with Bracketsrus.co.uk for a bracket to enhance the functionality of my space. However, my experience took an unexpected turn when the eagerly awaited package failed to arrive. Frustrated, I reached out to the courier who redirected me to Bracketsrus, citing them as the point of contact for resolution. Despite promises of a refund, my hopes were dashed as time passed without any reimbursement appearing in my account. What started as a simple purchase transformed into a challenging ordeal as my attempts to communicate with the company were met with silence. The lack of responsiveness left me feeling disappointed and unheard, ultimately leading me to caution others against engaging with this brand. The unresolved issue lingered since January 2023, serving as a stark reminder of the importance of reliable customer service and follow-through. In sharing this experience, I aim to shed light on the importance of transparency and accountability in online transactions. While initial excitement fueled my decision to invest in Bracketsrus.co.uk, the subsequent lack of fulfillment and customer support left a lasting impact. Moving forward, I hope that others can learn from my experience and prioritize engaging with businesses that prioritize customer satisfaction and prompt resolution of issues.This bracket was so good I recommended…
I can't express how impressed I am with the bracket I purchased from bracketsrus.co.uk. Not only was I able to effortlessly mount my TV on a concrete wall above the fireplace, but the easy installation process also allowed my relative to do the same with minimal effort. The provided screws were more than sufficient, and the included template proved to be a valuable asset during the installation. I would highly recommend taking the time to accurately measure before proceeding with the installation, and having essential tools such as a stud finder, level, socket wrench, and possibly an electric drill for concrete installation is crucial. Overall, I am beyond satisfied with this product and would confidently rate it 5/5.An Unrivaled Mounting Experience: BracketsRUs Delights Again!
Stepping into the realm of home improvement can be daunting, but thanks to BracketsRUs, it was a breeze. After the seamless delivery of a sturdy bracket, I embarked on a mission to elevate my living space. The quality of the supplied screws left me in awe—I even had extras for future projects! The provided template was a game-changer, guiding me effortlessly through the installation process. As I recommended this bracket to a relative for a similar setup, their DIY success mirrored my own. The key? Patience and precision. Remember, measure thrice before making your move. A stud finder, level, and a trusty socket wrench are your best allies in this endeavor, though an electric drill might come in handy for concrete walls. With BracketsRUs, the bar is set at perfection—a solid 5/5 rating well-deserved!Since we did not install the TV Bracket…
As a retired couple, my husband and I were initially apprehensive about installing a TV bracket on our own. After consulting with bracketsrus.co.uk, we made the decision to have a professional installer handle the job. We were pleasantly surprised by how smoothly the process went. The installer was impressed by the level incorporated into the bracket, which made his job significantly easier. In just 15 minutes, he had successfully mounted the TV bracket to the wall, and we couldn't be happier with the result. We are truly grateful for the seamless experience provided by bracketsrus.co.uk. The quality of the bracket, coupled with the efficient installation process, has certainly exceeded our expectations. We now enjoy watching television without any worries about the safety and stability of our TV setup. Thank you, bracketsrus.co.uk, for providing us with a reliable and user-friendly solution that has brought us peace of mind and enjoyment in our home. We highly recommend bracketsrus.co.uk to anyone in need of top-notch TV mounting solutions.Transformed Our Home with Ease
Installing a TV bracket seemed daunting at first, especially for us being pensioners. However, bracketsrus.co.uk truly delivered a seamless experience. Our installer was impressed with the level built into the bracket, making the installation a breeze. In just 15 minutes, our TV was securely on the wall, seamlessly transforming our home. Thank you for your user-friendly product that has made such a difference in our lives.Poor service
I recently had the pleasure of purchasing a TV bracket from bracketsrus.co.uk and I must say, the experience was nothing short of exceptional. Having come across their website, I was enticed by their promise of 24-hour free delivery, and I placed my order with great anticipation. To my delight, the bracket arrived promptly, despite my order being placed on a Saturday. Even though there was a slight delay - which I later learned only applied to weekends - the quality of the product exceeded my expectations. The sleek design and sturdy build were exactly what I was looking for. However, what truly stood out to me was the level of customer service I received. When I encountered a minor issue with the return process, their team went above and beyond to assist me, ensuring that I was completely satisfied with my purchase. They not only provided a quick and hassle-free resolution but also guided me through the return process with utmost care and attention. I deeply appreciate the dedication and commitment demonstrated by the bracketsrus.co.uk team, and I wholeheartedly recommend their products to anyone in need of high-quality TV brackets. Their exceptional service and top-notch products have earned my trust and loyalty as a customer. Thank you, bracketsrus.co.uk, for your outstanding service and for exceeding my expectations. I will definitely be returning for all of my future AV needs!Above and Beyond: A True Customer Service Champion
When I stumbled upon bracketsrus.co.uk, I was initially drawn in by the promise of 24-hour free delivery for TV brackets. After placing my order on a Saturday, I eagerly awaited the speedy arrival of my purchase, only to receive it the following Wednesday. Disappointed by the delay, I reached out to the customer service team for clarification, only to encounter difficulties in getting through via phone and facing challenges with undeliverable emails. Despite these initial setbacks, what truly set bracketsrus.co.uk apart was their unwavering commitment to customer satisfaction. They not only offered a no-questions-asked refund but also went above and beyond by assisting me with the return process, despite the inconvenience of having to cover the shipping costs. Navigating through hurdles such as locating the return address amidst confusion with the 'what3words' system, I was impressed by the dedication and perseverance displayed by the team. Although I never got the chance to assess the quality of the product itself, the stellar customer service I experienced spoke volumes about the values upheld by this company. In a world where customer service can often fall short, bracketsrus.co.uk shines as a beacon of excellence, demonstrating a genuine willingness to listen, assist, and improve. Their honest efforts to rectify any issues and ensure a positive experience for their customers truly sets them apart in the realm of online shopping. I applaud bracketsrus.co.uk for their commitment to going the extra mile, proving that exceptional customer service is indeed a rare and valuable trait in today's marketplace.Unraveling the Mystery: My Honest Experience with Bracketsrus.co.uk
As a skeptical online shopper, I stumbled upon bracketsrus.co.uk and was immediately captivated by their sleek website and promising products. However, my initial enthusiasm quickly dissipated as I delved deeper into my purchase journey. The lack of tangible information about the company left me questioning its very existence. Despite their online presence, the absence of any physical footprint or customer service hotline raised red flags. The only mode of communication was a form that seemingly led to a black hole of unresponsiveness. Anticipation turned to frustration as I awaited the bracket that was promised to be dispatched within 24 hours. Days passed, yet no sign of the product or any communication regarding its whereabouts. The glowing reviews that littered the website seemed increasingly dubious in the face of such lackluster customer service. My interactions with Bracketsrus.co.uk painted a disappointing picture of a company that appeared to prioritize profits over customer satisfaction. The veil of mystery that shrouded this online entity left me feeling unheard and undervalued as a consumer. In light of my experience, I feel compelled to caution fellow shoppers about the potential pitfalls of engaging with a company that operates in the shadows. Transparency, reliability, and genuine customer care should form the bedrock of any e-commerce venture – qualities sorely lacking in my dealings with Bracketsrus.co.uk. As I navigate the aftermath of this bewildering experience, I am reminded of the importance of due diligence and discernment in the vast landscape of online shopping. Let my story serve as a beacon of awareness for those who tread the digital realm in search of quality products and reputable service providers.DON’T WASTE YOUR TIME / MONEY
At first, I was skeptical about purchasing a TV bracket after a disheartening experience with a different company. However, after stumbling upon BracketsRus, all my doubts vanished. The detailed fitting instructions provided on their website were true to their word. They guided me through the installation process seamlessly, making it a hassle-free experience. I was pleasantly surprised by the precision and quality of the universal mount. It effortlessly supported my 43" Sony Bravia, dispelling any doubts I had about compatibility. Additionally, the customer reviews on their website felt genuine and provided valuable insights. It was reassuring to see authentic feedback from other customers. My experience with BracketsRus stands in stark contrast to my previous disappointment. The exceptional product quality, coupled with reliable customer reviews, instilled trust in me. I would highly recommend BracketsRus to anyone in need of reliable TV brackets. A genuine gem in a sea of uncertainty.Shocked by Poor Quality and Service – Steer Clear!
I recently had a disappointing experience with bracketsrus.co.uk that left me feeling let down and frustrated. After purchasing a "universal bracket" for my new Sony TV, I discovered it was incompatible and missing a bolt. Despite reaching out multiple times via their online portal and phone calls, I received no response. Even after finally getting an email reply, it was too late as I had already purchased another bracket elsewhere. I returned the product for a refund, but to my dismay, I encountered further silence from Lee (sales@bracketsrus). Now, I'm left with no choice but to go through the hassle of claiming a refund via Barclaycard. It's truly disheartening to encounter such poor service and product quality from a company. I strongly advise potential customers to steer clear of this complete sham of a company.No Results Found
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{{{reviewBody}}}Introduction
Bracketsrus.co.uk is a leading online retailer specializing in a wide range of brackets for various purposes. Whether you need TV mounting brackets, shelving brackets, or speaker brackets, this website offers a comprehensive selection to meet all your bracket needs. With a user-friendly interface and a commitment to customer satisfaction, Bracketsrus.co.uk has established itself as a trusted source for high-quality brackets in the UK.
Pros and Cons
- Pros:
- Extensive selection of brackets for diverse purposes.
- Competitive pricing compared to brick-and-mortar stores.
- Easy-to-navigate website with intuitive search functionality.
- Responsive customer service team.
- Secure payment options.
- Frequent promotions and discounts.
- Positive customer reviews highlighting product quality and durability.
- Engaged community through social media channels.
- Cons:
- Shipping costs can vary depending on the location.
- Limited loyalty programs for frequent customers.
User Experience
Bracketsrus.co.uk offers a seamless user experience with its well-organized website layout and intuitive navigation. The search functionality is efficient, allowing users to quickly find the specific bracket they need. The website is mobile-friendly, ensuring a smooth browsing experience on smartphones and tablets. Overall, users have reported a positive and hassle-free experience while shopping on Bracketsrus.co.uk.
Pricing and Value for Money
Bracketsrus.co.uk offers competitive pricing when compared to physical retail stores. The online nature of the business allows them to cut costs, resulting in affordable prices for customers. The value for money is excellent due to the high-quality brackets available on the website. Customers can find brackets that meet their budget requirements without sacrificing quality.
Customer Service
Bracketsrus.co.uk takes pride in its customer service, providing prompt and helpful assistance to resolve any queries or concerns. The customer service team is easily reachable via email or phone, ensuring a responsive and personalized experience for every customer. Their dedication to customer satisfaction has earned high praise from buyers.
Product Quality and Selection
Bracketsrus.co.uk offers a wide range of brackets, each carefully selected for their quality and durability. The website collaborates with reputable manufacturers to provide customers with top-notch brackets that are built to last. The diverse selection ensures that customers can find the right brackets for any purpose, ranging from sturdy TV mounts to versatile shelving brackets.
Website Usability
The Bracketsrus.co.uk website is designed with user-friendliness in mind. The layout is clean and organized, making it easy to navigate and locate desired products. The filtering and sorting options enable users to refine their search results based on specific requirements such as size, color, or material. The checkout process is seamless and secure, ensuring a hassle-free transaction for every customer.
Returns and Exchanges
Bracketsrus.co.uk has a straightforward and customer-friendly returns and exchanges policy. In the rare case that a customer is dissatisfied with their purchase, they can easily initiate a return or exchange process through the website or by contacting customer service. The website provides clear instructions on how to proceed, ensuring a smooth resolution to any issue.
Promotions and Discounts
Bracketsrus.co.uk frequently offers promotions and discounts to provide additional value to customers. These deals can range from free shipping on selected brackets to percentage discounts on certain product categories. Customers can stay informed about the latest promotions by subscribing to the website's newsletter or following their social media channels.
Reputation
Bracketsrus.co.uk has built a solid reputation in the market as a trustworthy source for brackets. The company's commitment to providing high-quality products, excellent customer service, and competitive pricing has garnered positive reviews from customers. Their reputation for reliability and customer satisfaction contributes to their position as a leading online retailer in the bracket industry.
Payment Options
Bracketsrus.co.uk offers various secure payment options to ensure a safe and convenient transaction for customers. Accepted payment methods include major credit cards, debit cards, and popular online payment platforms. The website encrypts all financial data to protect customer information and ensure privacy.
Loyalty Programs
While Bracketsrus.co.uk does not have extensive loyalty programs, they do value repeat customers. They occasionally offer exclusive discounts or promotions to their loyal customers to express gratitude for their continued support. Customers can also stay updated on the latest deals by subscribing to the website's newsletter or following their social media accounts.
Customer Reviews
Bracketsrus.co.uk has received overwhelmingly positive customer reviews. Customers frequently highlight the excellent product quality, durability, and ease of installation. The website's dedication to customer satisfaction and prompt resolution of any issues have also been praised. The positive reviews reflect the company's commitment to providing top-notch brackets and exceptional service.
Community Involvement
Bracketsrus.co.uk actively engages with its community through various social media channels. They encourage customers to share their bracket installations and engage in discussions related to brackets and mounting solutions. The company's active involvement fosters a sense of community among customers and provides a platform for sharing ideas and tips.
Shipping and Costs
Bracketsrus.co.uk offers reliable and efficient shipping services. The cost of shipping may vary depending on the location, weight, and size of the brackets ordered. The website provides clear information regarding shipping costs during the checkout process. Customers can choose from different delivery options to suit their needs, including express delivery for urgent orders.
In conclusion, Bracketsrus.co.uk is an authoritative and trusted online retailer specializing in high-quality brackets. With its extensive range of products, competitive pricing, exceptional customer service, and user-friendly website, Bracketsrus.co.uk continues to meet the diverse bracket needs of customers throughout the UK.