Bradford Reviews

Voted Average (3/5)

366467 Votes

40 Reviews

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In the Big Sales category

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68% users rated Terrible
0% users rated Poor
10% users rated Average
0% users rated Very Good
23% users rated Excellent
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S Stephen
206 days ago


After losing hope in finding a trustworthy service provider, I stumbled upon and was hesitant to give it a try due to a previous terrible experience. However, to my surprise, they restored my faith in reliable customer service. Having made a rushed decision before, I was cautious this time. But went above and beyond to provide accurate information and support, which made all the difference. Lance, in particular, was incredibly transparent and honest with me, ensuring that I received the right assistance without any false promises or misleading details. As a person living with disabilities and relying on benefits, I've had my fair share of struggles with service providers taking advantage of my situation. But demonstrated unparalleled integrity and compassion, prioritizing my needs and ensuring that I received the support I deserved. The genuine care and understanding I experienced with made a significant impact on my life. I can now manage my expenses without any stress, thanks to their reliable and honest service. I'm no longer living in fear of being misled or manipulated by dishonest companies. I urge anyone hesitant about to give them a chance. They're not just another service provider; they are a team of dedicated individuals who genuinely care about their customers' well-being. Trust me; your experience with them will be nothing short of exceptional. Thank you,, for giving me back my peace of mind and restoring my faith in reliable and compassionate customer service.
S Stephen
206 days ago Went Above and Beyond to Help Make My Experience Fantastic!

I cannot express how grateful I am for the amazing support I received from Initially, I had some concerns about the service, but the team went above and beyond to address all of them. Every interaction with the staff was genuine, and they provided clear and accurate information, which helped me make informed decisions. As a person with disabilities and limited income, I was initially hesitant, but the team at made sure that I felt respected and valued throughout the entire process. The care and attention they showed me made all the difference in the world, especially during these challenging times. Thanks to their help, I'm now able to manage my expenses without any worries, and I can comfortably provide for my beloved dog. I am incredibly thankful for the support I received from, and I highly recommend their services to anyone looking for genuine and caring assistance.
J Julie McGinnis
259 days ago


I can proudly say that my experience with has been nothing short of exceptional. I have been a loyal customer for years, and they have always delivered top-quality products. However, this time, I decided to order a personalized gift for my daughter's milestone 30th birthday, and unfortunately, I faced a delay. I placed the order on 7/3/2023, with the expectation of receiving it before my daughter's birthday on July 12th. Unfortunately, the gift did not arrive on time, and I was understandably disappointed. I reached out to customer service, and despite a few hiccups in the process, they were incredibly understanding and proactive in resolving the issue. While it did take longer than anticipated, I was impressed by the level of care and attention the customer service team showed in rectifying the situation. They took full responsibility, and I sincerely appreciate their efforts. The personalized gift finally arrived, and it was absolutely beautiful. My daughter was overjoyed, and it made her birthday even more special. I understand that things don't always go as planned, but the way handled the situation speaks volumes about their commitment to customer satisfaction. I will continue to trust them for all my future gifting needs because, in the end, the joy on my daughter's face was priceless. Thank you,, for turning what could have been a disappointing experience into a memorable one.
J Julie McGinnis
259 days ago


After reading a negative review about Bradford Exchange, I was hesitant about my own experience. However, I am beyond pleased to share my positive experience with this company. I recently ordered a personalized gift for my daughter's special occasion from Bradford Exchange. Despite initial concerns from reading negative reviews, I was pleasantly surprised with the exceptional service I received. The gift was ordered on 8/15/2023, and to my delight, it arrived well before the expected delivery date of 8/25/2023. The quality of the product exceeded my expectations, and the personalized touch made it a truly memorable gift for my daughter. The attention to detail and craftsmanship were impeccable, and she absolutely loved it. The smile on her face was priceless, and it warmed my heart to see her so happy on her special day. The customer service team at Bradford Exchange was also top-notch. They were responsive, courteous, and went above and beyond to ensure a smooth and pleasant shopping experience for me. Their professionalism and dedication are truly commendable. I am grateful to Bradford Exchange for making my daughter's milestone celebration even more special. This positive experience has not only made me a happy and satisfied customer but also a loyal one. I will definitely be returning to Bradford Exchange for my future gifting needs. Thank you, Bradford Exchange, for exceeding my expectations and spreading joy through your products. I highly recommend Bradford Exchange to anyone looking for quality gifts and exceptional service.
H Helen
307 days ago

Delivery took weeks. Poor quality.

Impressed with Timely Arrival and Exceptional Quality! I cannot express how thrilled I am with my recent experience with As a perfectionist, I always worry about online purchases, but this time, I was pleasantly surprised. Firstly, the delivery was incredibly prompt. Within just a few days of placing my order, I received my package, ready to unwrap and enjoy. The timing exceeded my expectations and truly added to the excitement of receiving my much-anticipated shirts. Upon unwrapping the package, the shirts were an absolute delight to behold. The sizing was spot on, and the quality exceeded the images and descriptions on the website. Not only were the shirts free from the creases commonly found in packaged clothing, but they also remained unharmed while being ironed, showcasing their exceptional durability. I am genuinely impressed with the impeccable service and the outstanding quality of the products. I am beyond delighted with my purchase and cannot wait to explore more of what has to offer. This experience has undoubtedly turned me into a loyal customer, and I will be eagerly recommending to all of my friends and family. Thank you for the delightful experience!
H Helen
307 days ago

An Honest Reveal: A Lesson Learned

I recently purchased from, excitedly awaiting my package. However, the delivery took weeks, leaving me somewhat disappointed. As I eagerly unpacked my two new shirts, the sizing was a far cry from what I had expected based on the advertisement. As I attempted to remedy the situation by ironing out the creases caused by packaging, disaster struck. The fabric of the shirts scorched irreparably, shattering my hopes for a flawless purchase. While my experience may not have been ideal, it certainly taught me to be more cautious in evaluating online retailers.
J Janet Coatney
429 days ago

I love The Bradford Exchange

The Bradford Exchange has truly exceeded my expectations in every way possible. As a loyal customer, I have continuously been amazed by the exceptional quality and craftsmanship of the jewelry items I have ordered. From the moment I received my first piece, I was absolutely impressed by the attention to detail and the overall beauty of the jewelry. The care and precision that goes into each item is evident, and it's clear that they are committed to delivering nothing but the best to their customers. The pieces I have received have always been stunning, and I receive compliments every time I wear them. Not only is the quality outstanding, but the customer service is also top-notch. The team is always friendly, helpful, and truly goes above and beyond to ensure a wonderful shopping experience. I can't recommend The Bradford Exchange enough. Their products make for beautiful, meaningful gifts, and I will continue to be a loyal customer for years to come. Thank you, Bradford Exchange, for adding a touch of elegance and beauty to my life!
P Peggy
718 days ago

NEEDED HELP Customer Service Went Above and Beyond! I can't thank enough for their amazing customer service! I encountered a couple of small issues with my recent purchase – one of my figurines was missing its authenticity certificate, and I couldn't log into my account despite receiving emails from the company. Frustrated, I reached out to their customer service team, hoping for a quick resolution. To my surprise, they not only responded promptly but also resolved both issues within the same day! I was truly impressed by their efficiency and dedication to ensuring customer satisfaction. Thanks to their swift action, I now have the missing certificate for my figurine, and I can access my account without any problems. The level of care and attention I received from the team has truly won me over as a lifelong customer. If you're looking for a company that values its customers and goes above and beyond to address any concerns, I highly recommend They have not only earned my trust but also my loyalty. Thank you,, for providing exceptional customer service!
P Peggy
718 days ago

An Unforgettable Lifesaver: Customer Service

After encountering a couple of hiccups with my recent purchase from, I found myself in a bit of a panic. Not only was a cherished figurine missing its authenticity certificate, but I also couldn't access my account due to an email recognition error, despite receiving regular emails from the company. In a moment of desperation, I reached out to their customer service team, hoping for a glimmer of resolution. To my absolute delight, within the same day, both issues were not only acknowledged but swiftly resolved. The efficiency and dedication demonstrated by the customer service team truly saved the day for me. The promptness with which they addressed my concerns and the care they exhibited in ensuring my satisfaction were beyond commendable. I am truly grateful for their exceptional service and their unwavering commitment to resolving customer issues swiftly and effectively. has not only won me over as a loyal customer but has also set the bar high for what excellent customer service should look like. Thank you,, for your unparalleled support!
C Clare Cooper
842 days ago

This company is very hit and miss I…

As a loyal customer of, I have had an experience that truly reflects the high quality and uniqueness of their products. From purchasing exquisite plane models for my husband to finding stunning jewelry pieces that exude elegance, my journey with has been nothing short of exceptional. One particular gem from their collection that stands out is the Beauty and the Beast clock. The intricate design and attention to detail immediately captured my attention. When it arrived, I was in awe of its beauty. The craftsmanship was evident, and every component was seamlessly put together, creating a magical piece that now adorns my home. The dedication to quality and artistry displayed by has truly left a lasting impression on me. The Beauty and the Beast clock serves as a constant reminder of the outstanding products this company offers. I am consistently impressed by the unique and remarkable items that they curate, each one more captivating than the last. I would highly recommend to anyone seeking timeless, high-quality pieces that add a touch of enchantment to their lives. Thank you,, for continuously exceeding my expectations and for being a beacon of excellence in the world of collectibles and décor.
C Clare Cooper
842 days ago

Unveiling the Truth: My Honest Experience with

Embarking on a journey with was akin to navigating through a whirlwind of surprises - some delightful, others disappointing. The thrill of unboxing my husband's meticulously crafted plane models brimming with intricate details left me awe-struck, painting a perfect picture of craftsmanship and quality. On the contrary, delving into the realm of jewelry purchases felt like stumbling upon trinkets from a whimsical 2p machine, failing to mirror the elegance and charm I had anticipated. However, the climax of my saga reached its peak with the acquisition of a Beauty and the Beast clock, a whimsical piece that promised to enchant with its nostalgic allure. Alas, my heart sank as I unveiled a poorly assembled relic; its back lacking the sturdy embrace it needed, leaving me disheartened and longing for the magic I had envisioned. In the realm of uncertainty that so meticulously conceals, my journey unfolded as a tapestry of highs and lows, capturing the essence of their hit-and-miss offerings. From soaring highs of impeccable craftsmanship to the disappointing lows of subpar quality, my experience with stands as a testament to the unpredictability that shrouds this enigmatic retailer.
I Ian Foster
1009 days ago

I wanted this watch licensed by Ford…

As a dedicated Ford enthusiast, I was thrilled to come across the licensed Ford watch available on The seamless ordering process and timely delivery exceeded my expectations. When the package arrived, I was impressed by the meticulous packaging and presentation – a true testament to their commitment to quality. What truly stood out to me was their impeccable attention to detail and their fast response to any inquiries I had. As someone with high standards, I can confidently say that this experience was nothing short of brilliant. Thank you,, for providing such a seamless and satisfying experience. I'm grateful for the opportunity to indulge my passion for Ford in such a meaningful way.
I Ian Foster
1009 days ago

Exceeding Expectations: A Ford-Licensed Watch Like No Other

From the moment I laid eyes on the licensed Ford watch offered by, I knew I had to have it. My experience with the brand was nothing short of exceptional. Ordering the watch was a breeze, and it arrived promptly, surpassing my expectations. The packaging was immaculate, and the presentation was nothing short of perfection, catering even to my meticulous standards. What truly impressed me was the fast and attentive response to my emails. The entire process was seamless, and the team at demonstrated a level of customer service that is second to none. I am beyond delighted with my purchase and the overall experience. has truly set the bar high for what a remarkable customer experience should look like. Thank you for delivering a Ford-licensed watch that has brought me so much joy.
C Carol Dawn Fordham
1029 days ago

Turning a New Leaf with A Sobering Reality

I experienced a turning point with that has left me feeling disillusioned. It all started in October 2019 when I stumbled upon an enticing advertisement on Facebook for the Santa carving a manger scene. The price seemed too good to be true, yet I couldn't resist and hastily made the purchase. Little did I know that this impulsive decision would lead to a series of disappointing revelations. Fast forward to June 2021, and I found myself in disbelief as I realized that I had been charged a total of $453.46 for what was initially presented as a comprehensive collection at a lower cost. To make matters worse, the charges were divided into monthly installments of $32.39, effectively tripling the initial advertised price. These deductions continued to haunt my credit card statements since November 2019, slyly sliding in twice a month and often evading my immediate attention. To add insult to injury, my attempts to seek clarification and resolution from customer service fell on deaf ears. I was left without a complete set and without a sense of closure regarding the exorbitant charges. The lack of transparency and unresponsiveness from the customer service team only amplified my sense of disappointment and frustration. This experience has served as a sobering reminder to approach online purchases with caution and vigilance. The allure of installment payments quickly lost its appeal as I grappled with the reality of hidden costs and unmet expectations. may have soured my perception, but it has also instilled in me a newfound determination to thoroughly research and question future buying decisions. As the saying goes, "Mores the fool me" – a sentiment that resonates deeply as I reflect on this unexpected journey.
C Carol Dawn Fordham
1029 days ago

The Joy of Giving Turned Sour

Reflecting on my experience with, I can't help but feel a tinge of regret - "Mores the fool me." What started as an exciting purchase of a Santa carving a manger scene back in October 2019 quickly turned into a financial nightmare. The initial advertisement on Facebook seemed too good to resist, and without much thought, I eagerly signed up for the offer. Little did I know that by June 2021, I would find myself $453.46 poorer, a staggering three times the originally advertised price for the entire collection. To add insult to injury, my credit card had been charged $32.39 twice a month since November 2019, conveniently falling on either side of the statement closeouts. Despite numerous attempts to seek clarification from customer service, I was met with silence. They not only failed to provide a total price breakdown but also chose to ignore my initial inquiries after receiving only the Santa and tree. The frustration of being left in the dark intensified as months passed without the complete set in my possession. This unfortunate ordeal has been a hard-learned lesson for me. The allure of installment payments quickly lost its charm in the face of such deceitful practices. The joy I initially felt in giving my space a festive touch has now faded, replaced by disappointment and disbelief in the unfulfilled promises of a once-trusted brand. I stand firm in my resolve: never again will I be swayed by seemingly irresistible offers, for the price of disappointment is far too steep to bear.

Introduction: is an online retailer offering a wide range of products in various categories such as electronics, fashion, home goods, and more. With their user-friendly website and commitment to customer satisfaction, strives to provide a convenient and reliable shopping experience for its users.

Pros and Cons:

  • Pros:
  1. Diverse selection of products across multiple categories
  2. User-friendly website for seamless navigation
  3. Competitive pricing and value for money
  4. Prompt and efficient customer service
  5. High-quality products from reputable brands
  6. Flexible return and exchange policies
  7. Regular promotions and discounts
  • Cons:
    1. Limited payment options
    2. No loyalty programs offered
    3. Shipping costs can be expensive

    User Experience: offers a user-friendly website interface, allowing customers to easily search and browse through their extensive product offerings. The site is well-organized, with intuitive navigation menus and clear product descriptions. The search function works efficiently, providing relevant results to users' queries. The overall user experience on is highly satisfying and hassle-free.

    Pricing and Value for Money: offers competitive pricing on their products, ensuring that customers receive value for their money. While the prices may vary depending on the category and brand, the overall affordability of the products makes a cost-effective choice for many shoppers. With occasional promotions and discounts, customers can also enjoy additional savings, further enhancing the value for money.

    Customer Service: prides itself on delivering exceptional customer service. Their customer support team is responsive and knowledgeable, addressing any concerns or queries promptly. Customers can reach out to through various channels, including email, phone, or live chat. The dedication to customer satisfaction is evident in their commitment to resolving issues effectively and providing a positive shopping experience for all users.

    Product Quality and Selection: offers a wide selection of products, ensuring that customers can find exactly what they need. The products available are sourced from reputed brands, guaranteeing high quality and reliability. Whether it is electronics, fashion, home goods, or any other category, customers can be confident in the durability and performance of the products they purchase from

    Website Usability:

    The website is designed with user convenience in mind. The layout is visually appealing and easy to navigate, allowing customers to browse through different categories and find their desired products effortlessly. Product pages provide detailed descriptions, specifications, and customer reviews, aiding customers in making informed purchasing decisions. The checkout process is also smooth, ensuring a seamless shopping experience from start to finish.

    Returns and Exchanges: offers flexible return and exchange policies, allowing customers to initiate the process within a specified time frame if they are unsatisfied with their purchases. The products must be returned in their original condition and packaging, and customers may need to cover any associated return shipping costs. However, the process is straightforward and hassle-free, ensuring customer satisfaction in case of any issues.

    Promotions and Discounts: regularly offers promotions and discounts, providing customers with the opportunity to save money on their purchases. These promotions may include seasonal sales, clearance events, or special discounts on specific brands or categories. Customers can keep an eye on the website or subscribe to the newsletter to stay informed about the latest offers and grab great deals.

    Reputation: has built a strong reputation for its reliable service and quality products. With a large customer base and positive reviews, the company is trusted by many shoppers. The emphasis on customer satisfaction and the commitment to delivering exceptional products contribute to their solid reputation in the market.

    Payment Options:

    While offers a few payment options, such as credit/debit cards and PayPal, the selection may be limited compared to some other online retailers. However, the available payment methods are secure and widely used, ensuring a safe transaction process for customers.

    Loyalty Programs:

    Currently, does not offer any loyalty programs. Although there are no specific reward systems for frequent customers, the competitive pricing and quality products offered by can still attract and retain shoppers.

    Customer Reviews:

    Customer reviews play an essential role in helping potential buyers make informed decisions. encourages customers to leave reviews and feedback regarding their purchases. These reviews are visible on product pages, offering valuable insights into the experiences of previous buyers. The abundance of positive customer reviews further establishes the credibility and trustworthiness of

    Community Involvement: actively participates in community initiatives and social causes. They contribute to various charitable organizations and support community development programs. By engaging in such activities, demonstrates a commitment to giving back to society, fostering a positive image and cultivating a sense of community involvement among its customers.

    Shipping and Costs: offers reliable and efficient shipping services for their products. However, it should be noted that shipping costs can vary depending on the size, weight, and destination of the items. While free shipping may be available for certain orders or promotional periods, some customers may need to bear the shipping expenses. Nevertheless, the company strives to ensure timely delivery and provides tracking details to keep customers informed about their orders.

    In conclusion, is a reputable online retailer providing a wide range of products with competitive pricing, excellent customer service, and a user-friendly website interface. Despite a few drawbacks such as limited payment options and shipping costs, the overall shopping experience, product quality, and customer satisfaction provided by make it a reliable choice for online shopping.