Users Voice for Brandalley

17% users rated Terrible
4% users rated Poor
3% users rated Average
4% users rated Very Good
71% users rated Excellent
Pie Chart Review Representation for Brandalley
Brandalley Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 03 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3.6 1.2 1 3.9 4.3 5
Nov 2022 3.2 2.1 1 4.1 2.4 5
Dec 2022 5 5 5 5 5 5
Jan 2023 2.1 2.2 1.5 3 1.7 5
Mar 2023 2.5 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Brandalley Review by

Introduction:

BrandAlley.co.uk is a popular online fashion and lifestyle shopping destination that offers premium quality products at discounted prices. Launched in 2008, the platform boasts of over 3 million members and collaborates with over 750 top fashion and lifestyle brands, including Ted Baker, Reiss, Ray-Ban, and Barbour, among others.

Pros and Cons:

Pros:
  • Wide range of products at discounted prices
  • Affordable prices for premium brands
  • Regular sales and promotions
  • Fast and efficient delivery and shipping options
  • Data protection and privacy policies
Cons:
  • Limited quantities of products available
  • Some items may not be available for returns or exchanges
  • Some customers may experience delays or issues with delivery

User Experience:

The website is user-friendly and easy to navigate, with clear and concise menus and product categories. It also features reviews and ratings from previous customers to help potential buyers make informed decisions. Additionally, the platform provides a mobile-responsive interface, enabling users to access the website conveniently from their smartphones and tablets.

Pricing and Value for Money:

BrandAlley.co.uk is renowned for its discounted prices on premium brands, making it a go-to destination for those looking for high-end products at an affordable cost. The prices for most items are unbeatable, and with regular promotions and discounts, customers can enjoy even greater value for their money.

Alternatives:

Several alternative online fashion and lifestyle platforms are available in the UK, including ASOS, Boohoo, and Zalando. However, BrandAlley.co.uk stands out due to its range of premium products at discounted prices.

Customer Service:

BrandAlley.co.uk provides prompt and efficient customer service, with a dedicated team of professionals available to handle any queries or issues. Customers can contact the team via email or phone, and the platform also provides a comprehensive FAQ section on its website.

Product Quality and Selection:

BrandAlley.co.uk collaborates with over 750 top fashion and lifestyle brands to provide customers with a wide range of high-quality products. The platform only sources products from reputable brands to ensure customer satisfaction and value for money.

Website Usability:

The website is user-friendly and easy to navigate, with clear and concise menus and product categories. The search function is also robust, enabling customers to find specific products quickly and efficiently.

Returns and Exchanges:

BrandAlley.co.uk provides returns and exchanges for most products, provided they are unused and in their original packaging. However, some products may not be eligible for returns or exchanges, such as swimwear, earrings, and cosmetics.

Promotions and Discounts:

BrandAlley.co.uk regularly offers promotions and discounts on a wide range of products, with up to 70% off on selected items. Customers can also access exclusive deals and discounts by subscribing to the platform's mailing list.

Reputation:

BrandAlley.co.uk has a positive reputation for its range of premium products at discounted prices. The platform is trusted by millions of customers in the UK and has received several positive reviews and ratings from satisfied customers.

Payment Options:

BrandAlley.co.uk accepts several payment methods, including debit and credit cards, PayPal, and Klarna. This allows customers to choose the payment method that best suits their preferences and convenience.

Loyalty Programs:

BrandAlley.co.uk offers a loyalty program that enables customers to earn points with every purchase, which can be redeemed for discounts on future purchases. The platform also provides referral programs and exclusive deals for loyal customers.

Customer Reviews:

BrandAlley.co.uk features customer reviews and ratings on its products, enabling potential customers to make informed decisions based on the experiences of previous customers. The reviews are genuine and provide valuable insights into the quality and performance of the products.

Community Involvement:

BrandAlley.co.uk is actively involved in several community initiatives and charity programs, such as supporting Cancer Research UK and providing discounts for NHS staff. This helps to build a positive relationship with customers and enhance the platform's reputation.

Shipping and Costs:

BrandAlley.co.uk provides fast and efficient shipping options, with delivery times ranging from 3-5 days, depending on the customer's location. The platform charges a standard shipping fee, which varies depending on the order value and size. In conclusion, BrandAlley.co.uk is a trusted and reliable online shopping platform that offers customers premium products at discounted prices. With fast and efficient shipping options, efficient customer service, and regular promotions and discounts, the platform provides excellent value for money. However, customers should be aware of the limited quantities of products available and the eligibility requirements for returns and exchanges.

Brandalley Recent User Reviews

User Rating

5 stars

597

4 stars

69

1 stars

154

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Reviewer Name: Lisa Mackenzie

Review Submission Date: 2023-01-19

Review Title: I am still waiting on part of my order
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Review Description: I am still waiting on part of my order, since December, their customer care team was very helpful to start with, but have had no reply with my last 3 emails and unable to get through on the phone.

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Reviewer Name: Sarb rai

Review Submission Date: 2023-01-19

Review Title: Sheets not white but yellowish
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Review Description: Some of the items I received didn’t meet my expectations. I ordered a white 1000TC Egyptian cotton bedsheet. When it arrived it looked like really old stock and was more cream/yellowish than white.

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Reviewer Name: EMMA WARBURTON

Review Submission Date: 2023-01-18

Review Title: Poor service on stock
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Review Description: I ordered a jumper - they funds were taken. Waited and got a email to say stockist not sending and then had to await a refund. Funds should not be taken if stock not available or in stock. Prevented me buying from else where until refund was received.

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Reviewer Name: karl dore

Review Submission Date: 2023-01-18

Review Title: lets you order when no stock
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Review Description: Let me order boots in my size , took money instantly with next day delivery , Next day received e mail to say out of stock , now have to wait 5 days for my money back. If a deal seems to good to be true dont trust it

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Reviewer Name: Deirdre Waud

Review Submission Date: 2023-01-18

Review Title: Your security does not recognise ANY of…
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Review Description: Your security does not recognise ANY of my credit cards so I had to use my husband's. You are the only company that doesn't. I have had repeated email conversations with your 'bot' that keeps repeating the same thing and can't sort it out because it isn't programmed to.

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Reviewer Name: Andrew Crawford

Review Submission Date: 2023-01-18

Review Title: Superb pricing and excellent customer…
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Review Description: Superb pricing and excellent customer service. Brand Alley are delivering a customer service and pricing bracket that is generally lacking out there. My refund on returns was in my account the next day (unheard of) and my deliveries were on my doorstep within days. Fantastic experience. The only downside, it’s highly addictive purchasing ??

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Reviewer Name: customer

Review Submission Date: 2023-01-17

Review Title: Excellent customer service
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Review Description: I had a query with my order, called customer service, answered straight away, very helpful lady who dealt with enquiry very efficiently. Received a courtesy email after the call. Excellent customer service, thank you!

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Reviewer Name: Mrs Elaine Barclay

Review Submission Date: 2023-01-17

Review Title: Dreadful customer service.
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Review Description: You sent me an item, that was clearly marked an item was broken. On calling you, I was the one inconvienced, having to send photographs and had to parcel up and take to post office, which was miles away. Will not use you again. Customer service shocking.

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Reviewer Name: Izzy Adams

Review Submission Date: 2023-01-16

Review Title: Frame fell to pieces as it was opened
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Review Description: The parcel arrived and as the framed photo was being removed from the packaging, the frame fell apart on all 4 corners and crumbled in several places.Made from cheap composite plastic to look like wood, poorly made for what was otherwise a relatively expensive print.A real shame as it was meant for a Christmas gift and instead watched the recipient open it broken. Will now have to send it off to be re-framed, at a cost!

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Reviewer Name: Alibobs

Review Submission Date: 2023-01-16

Review Title: Very helpful customer service
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Review Description: The dress I ordered came in the wrong size, the label on the dress said one thing but the cardboard tag said another size. Customer service were really helpful and offered me a full refund with no charge for postage return.

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