Users Voice for Brandless

80% users rated Terrible
11% users rated Poor
0% users rated Average
3% users rated Very Good
5% users rated Excellent
Pie Chart Review Representation for Brandless
Brandless Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Aug 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 4.4 1 1.4 2.6 4.7
Nov 2022 5 2.7 5 1.1 4 3.8
Dec 2022 5 5 2 5 5 5
Jan 2023 1.5 4.6 5 1.3 2.6 4.2
Mar 2023 1 5 1 5 5 5
Line Chart for Rating of peer stores

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Detailed Brandless Review by

Introduction

Brandless.com is a unique online marketplace that offers high-quality, cost-effective, and sustainable consumer products. The brand prides itself on being transparent and honest about the ingredients and materials used in its products while providing exceptional value for money.

Pros and Cons

Pros:
  • Wide range of products including organic and non-toxic options
  • Affordable pricing compared to other organic brands
  • Straightforward and user-friendly website
  • Satisfaction guarantee for all products
Cons:
  • Limited product range compared to larger retailers
  • Only available online, no physical stores

User Experience

The Brandless.com website is intuitive and easy to navigate. The homepage features the latest deals and promotions, and customers can shop by category or use the search bar to find specific products. Each item includes a detailed description of its ingredients and materials, as well as reviews from other customers.

Pricing and Value for Money

Brandless.com offers incredibly affordable prices that are often lower than other organic and sustainable brands. Customers can score even more value by taking advantage of the website's frequent deals, such as free shipping or discounts on bulk purchases.

Alternatives

Comparable websites to Brandless.com include Thrive Market, which offers similar organic and sustainable products at discounted prices, and Amazon, which has a more extensive product range, but at higher pricing.

Customer Service

Brandless.com has excellent customer service and offers a satisfaction guarantee for all its products. Customers can contact the company's support team via email or phone, and the brand is also active on social media platforms.

Product Quality and Selection

Brandless.com offers a variety of high-quality products, including organic food, beauty, health, and home goods. While the product range is limited compared to other retailers, the brand's commitment to transparency and sustainability makes up for it.

Website Usability

Brandless.com's website is straightforward and user-friendly. Customers can easily navigate the site and find products using the search bar or browsing by category. The website is also mobile responsive, allowing customers to shop on-the-go.

Returns and Exchanges

Brandless.com offers a satisfaction guarantee for all products. If a customer is unhappy with their purchase, they can contact the company's customer service team for assistance with returns or exchanges.

Promotions and Discounts

Brandless.com frequently offers promotions and discounts, such as free shipping or discounts on bulk purchases. Customers can stay up-to-date on these deals by following the brand's social media accounts or signing up for the newsletter.

Reputation

Brandless.com has a positive reputation for offering high-quality, affordable, and sustainable products. The company is committed to transparency and ethical sourcing, making it a trustworthy consumer brand.

Payment Options

Brandless.com offers several payment options, including credit card, debit card, and PayPal.

Loyalty Programs

Brandless.com does not currently offer a loyalty program or rewards system for repeat customers.

Customer Reviews

Brandless.com has many positive customer reviews on its website and social media platforms, with customers praising the brand's transparency, affordability, and quality products.

Community Involvement

Brandless.com is committed to sustainability and ethical sourcing. The company partners with various organizations, such as Feeding America and City Harvest, to donate meals to those in need.

Shipping and Costs

Brandless.com offers free shipping on orders over $50. Standard shipping rates apply to all other orders, and expedited shipping options are also available at an additional cost. Overall, Brandless.com is an excellent website for customers looking for high-quality and affordable organic and sustainable products. The brand's commitment to transparency and ethical sourcing makes it a trustworthy choice for conscious consumers.

Brandless Recent User Reviews

User Rating

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Reviewer Name: Sandra Rivera Harrison

Review Submission Date: 2022-12-05

Review Title: Started with a price point of $3 or less this company did the biggest bait and switch I've ever seen
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Review Description: The company that started with a price point of $3 and less for their products. This was the biggest bait and switch I've ever seen. I supported this company until they changed all their prices and forgot about us little people here. Never ordered from them again.

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Reviewer Name: Holly Thieleman

Review Submission Date: 2022-12-05

Review Title: I used to love shopping from Brandless
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Review Description: I used to love shopping from Brandless back in 2017, 2018, and early 2019. especially when they used to carry more food/grocery items, and when it used to start out as little as $3 an item, and when you're on a budget. but now? not so much. it isn't the same anymore. you can't get any grocery items, everything costs more than it's worth. it just doesn't feel right to be honest. I don't think I'll be shopping from brandless again.

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Reviewer Name: Stephanie Tittle

Review Submission Date: 2021-05-18

Review Title: Good quality and good for you!
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Review Description: I have ordered numerous items from this company. Mostly kitchen or bath gifts, and their snack and cleaning products are really good quality too! I feel better about the products I'm buying from them and recommend them to everyone I can.

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Reviewer Name: Ariel

Review Submission Date: 2020-12-16

Review Title: The whole point of brandless was $3…
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Review Description: The whole point of brandless was $3 point... Without that it's not brandless it's just worthless.

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Reviewer Name: Raven Escobar

Review Submission Date: 2020-09-20

Review Title: scam
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Review Description: ordered a bunch of stuff off brandlesslife a few times and they have a theme. they will never send you all of your stuff. all three times i’ve ordered i’ve never received my full order. when trying to reach out to refund/get my item nobody ever responds back. waste of money

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Reviewer Name: Bee Christine

Review Submission Date: 2020-08-22

Review Title: Poor customer service
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Review Description: I tried to cancel then return an order. I sent 3 emails, waited a week, and still no reply.

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Reviewer Name: Dorothy

Review Submission Date: 2020-04-30

Review Title: WOW had no idea that Brandless has…
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Review Description: WOW had no idea that Brandless has closed was wondering why I haven't received any emails in quite some time. So I googled it in just now and I was very shocked because I was going to order some things. I've ordered before several times and enjoyed the healthier foods and snacks. And few other things but now their gone!! Wish they would've notified everyone about the closing thank goodness for Google. Wish I could find another store online like Brandless that sells healthy foods etc and other products for reasonable prices

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Reviewer Name: Liz Sarka

Review Submission Date: 2020-03-13

Review Title: Absolute shame what happened with this…
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Review Description: Absolute shame what happened with this company, the food is gone and I loved the cleaning products. I wouldn't mind paying a bit more for both of these items, but there's nothing but trash on the site now.

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Reviewer Name: Linda

Review Submission Date: 2020-03-05

Review Title: I stand with the majority here
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Review Description: I stand with the majority here - very disappointed with the disappearance of the wonderful and varied food choices you once had. I was a frequent buyer and just when I got accustomed to buying almost all my healthy snacks and gluten free products from Brandless - they vanished! There seems to be a complete breakdown to this business :0

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Reviewer Name: Amanda

Review Submission Date: 2020-03-04

Review Title: Spatula broke ?
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Review Description: I have had my kitchen utensil set for 3 months now and the spatula no longer stays on the handle... ? it’s the only one from the set that has broke but I am worried the rest will do the same. I hand wash all pieces so I’m not sure what happened....