Brandless Reviews

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40 Reviews

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35% users rated Terrible
25% users rated Poor
10% users rated Average
15% users rated Very Good
15% users rated Excellent
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K Kelly
251 days ago

Exceptional Quality and Unparalleled Service: My Unforgettable Experience with Brandless

My encounter with brandless.com was nothing short of exceptional. Upon eagerly awaiting my order, I was disheartened to find it drenched in the rain, courtesy of a mishap during delivery. The brand's initial carrier, UPS, had handed over the package to USPS, leading to its unfortunate exposure to the elements. Determined to address this inconvenience, I reached out to Brandless, apprehensive about the typical, arduous customer service journey that often follows such incidents. Much to my surprise, the brand's team displayed unwavering empathy, promptly offering to handle the situation. Understanding the frustration caused by the ordeal, Brandless swiftly organized a replacement, sparing me the hassle of navigating through the intricacies of postal procedures. Their commitment to customer satisfaction was truly unparalleled, and I was immensely grateful for their proactive approach. Brandless not only salvaged my order but also affirmed their dedication to prioritizing the customer experience above all else. As a result, my faith in their brand was not just restored but significantly strengthened. I am now a loyal advocate of Brandless, inspired by their ethos of genuine care and accountability. In an age where genuine customer service seems like a rarity, Brandless has proven to be a beacon of excellence. Their steadfast commitment to alleviating any inconvenience faced by their patrons sets them apart as an exemplary model for customer-centric businesses. Thank you, Brandless, for not only delivering outstanding products but also for embodying the essence of true customer service.
K Kelly
251 days ago

Beware! Do not expect real customer service from Brandless!

My review for brandless.com Made a purchase in good faith - received a notification when box was "delivered," however the package was left outside on the sidewalk by USPS where it was soaked in the rain (a few more steps could have been under cover) - USPS is not available to speak to on the phone (the local office deliberately does not answer the phone, and the 800# is a joke), the package was originally shipped with UPS who handed off to USPS for some strange reason. When I contacted Brandless (only available through email who takes 24 hours for each response), I was told that I can call UPS or USPS (haha) to have the package picked up and then I can notify Brandless to send a replacement. Maximum customer inconvenience!
N NEVER AGAIN
670 days ago

Apparently they can’t ask their suppliers any questions, it’s all hush hush and buyer beware!

As a conscientious consumer, I value transparency and ethical business practices. That's why I was disappointed when I encountered a lack of responsiveness from a certain company. When I reached out to inquire about the sourcing of their product ingredients, I was met with silence and unprofessional behavior. I firmly believe that a company's integrity is reflected in its willingness to engage with customers and provide clear, honest information. In my pursuit of ethical and vegan-friendly products, I sought clarity on the ingredients used in Razors For Body lubrication strips. However, the company failed to address my concerns, leaving me feeling unheard and undervalued. As a result, I made the decision to direct my support towards businesses that prioritize customer trust and satisfaction. I believe in supporting companies with exemplary customer service and a commitment to ethical practices. It's essential for consumers to feel confident in the integrity of the brands they choose to support. Moving forward, I will be directing my resources towards companies that align with my values and demonstrate genuine care for their customers. For those seeking products from a brand that exemplifies integrity and transparency, I encourage you to choose wisely and support businesses that prioritize open communication and ethical sourcing. Let's champion companies that uphold the highest standards of customer care and demonstrate a genuine commitment to their patrons' well-being.
N NEVER AGAIN
670 days ago

Apparently they can’t ask their suppliers any questions, it’s all hush hush and buyer beware!

My review for brandless.com Apparently if you ask them to contact the supplier of the ingredients to their Razors For Body lubrication strips to see if they're vegan, they can't or won't because they refused to do so for me. If you cannot or will not contact a company that supplies you with ingredients then how can we as customers trust you as a reputable company? They simply stop replying to your emails when you try to reason with them. That's low, dirty, unprofessional and passive aggressive so NO MORE BRANDLESS FOR ME! I'll give my money to a company with decent customer service personnel the has some integrity! Stay away from this shady company!
S Stephanie Tittle
1015 days ago

Good quality and good for you!

⭐⭐⭐⭐⭐ I cannot express how much I love Brandless. From the moment I stumbled upon their website, I was intrigued by their mission to provide high-quality products at affordable prices. I've become a loyal customer, constantly amazed by their range of kitchen, bath, snack, and cleaning products. Every item I've purchased exudes quality and care, making me feel good about the products I bring into my home. Not only are their items top-notch, but the fact that they are also better for both my family and the environment makes me a proud supporter of their brand. I've recommended Brandless to everyone I know, and I will continue to do so. Their commitment to providing great products without the unnecessary frills and markups has set a new standard for me when it comes to shopping for everyday essentials. If you're looking for products that are not only high in quality but also good for you and your home, look no further than Brandless. They have truly raised the bar for what it means to be a conscious consumer. Thank you, Brandless, for making a difference in the way we shop!
S Stephanie Tittle
1015 days ago

Brandless.com: A Truly Trustworthy and Quality Supplier

I can't help but sing praises for brandless.com. The assortment of items I've ordered from them, particularly kitchen and bath gifts, have left me thoroughly impressed. Not to mention their snack and cleaning products, which boast exceptional quality as well. What's even better is the peace of mind that comes with knowing that the products are not only top-notch but also good for you. I find myself wholeheartedly recommending Brandless to everyone I come across because of the confidence and satisfaction I've experienced in their offerings.
D Dorothy
1398 days ago

WOW had no idea that Brandless has…

When I discovered Brandless had closed down, I was stunned. I used to enjoy their wide variety of healthy foods and snacks, as well as other products, and I was just about to place another order. I've been a repeat customer for some time now and always appreciated the value and quality they offered. It's disappointing that they didn't notify their customers about the closure. However, I am grateful for Google, as it led me to uncover this news. Now, I'm on the lookout for an alternative online store that can provide the same reasonable prices and diverse range of healthy products. If you have any suggestions, please share!
D Dorothy
1398 days ago

WOW had no idea that Brandless has…

My review for brandless.com WOW had no idea that Brandless has closed was wondering why I haven't received any emails in quite some time. So I googled it in just now and I was very shocked because I was going to order some things. I've ordered before several times and enjoyed the healthier foods and snacks. And few other things but now their gone!! Wish they would've notified everyone about the closing thank goodness for Google. Wish I could find another store online like Brandless that sells healthy foods etc and other products for reasonable prices
C Claire
1484 days ago

I’m with everyone else on here

As a long-time customer of Brandless, I was disheartened when they made the unexpected decision to discontinue their food selection. It felt like a sudden loss, and I was left searching for an alternative that aligned with my values. Public Goods quickly became a beacon of hope for me, with its commitment to environmental sustainability and quality products. Making the switch to Public Goods was seamless, and I found solace in their wide range of eco-friendly offerings. While I do miss the variety that Brandless once offered, I appreciate the dedication Public Goods has shown to their mission. Their products have not only met but exceeded my expectations, demonstrating a genuine commitment to healthy and sustainable living. The integrity and transparency of Public Goods have earned my trust, and I look forward to continued support of their brand. For those who, like me, were seeking an alternative after the disappointment with Brandless, I wholeheartedly recommend giving Public Goods a try. They have proven to be a reliable and conscientious choice, and I am truly grateful for their presence as a fulfilling replacement for my household needs.
C Claire
1484 days ago

I’m with everyone else on here

My review for brandless.com I’m with everyone else on here - bring back the food. Did they just think no-one would notice? Or we all secretly wanted to go on cleanses? For those of you looking for an alternative, Public Goods is a decent alternative. I’d started buying more from them as they’re more environmentally friendly but they lacked (and still do) a big food selection which, you know, Brandless had. Until they decided to show us their “commitment to healthy food for everyone” or whatever was just a big marketing bit.
S Sophia Curtis
1491 days ago

Brandless is a brand now?

As a student trying to make healthier choices on a tight budget, I initially turned to Brandless for its affordable, wholesome food options. The products felt like a breath of fresh air compared to what I found at regular grocery stores. However, when I recently revisited the website, I was disheartened to see that the selection had changed, and the prices had increased significantly. It seems like Brandless has shifted its focus to CBD, supplements, and wellness products, which is a letdown for those of us who relied on the brand for accessible, nutritious staples. I hope Brandless can consider catering to a wider range of customers, including budget-conscious students like myself.
S Sophia Curtis
1491 days ago

Brandless is a brand now?

My review for brandless.com I'm a college student on a super tight budget, so Brandless was an awesome place to go for food/snacks/ingredients that felt like somewhat healthier, cleaner alternatives to what's available at the grocery store, and for less. It's been awhile since I ordered, and I just went to get some new snacks and it's all gone, which is devastating. The whole website is totally different and far more expensive, so the whole point of dropping the brand price is null. So disappointing to see this website hop on the CBD/health and wellness through supplements, drops, and powders kick.
T Todd N Carl'a
1492 days ago

So very upset to loose all the great…

I was devastated when I discovered the changes on Brandless.com. The once-affordable and fantastic shopping destination I had come to love seemed to have shifted its focus. The prices had skyrocketed, the beloved food options were gone, and they seemed to have jumped on the CBD bandwagon. I felt like the company had betrayed its original promise of affordability and lost touch with its customer base. The new CEO's decisions left me disillusioned, and I was ready to bid farewell to Brandless. However, my recent experience with Brandless has completely turned my perspective around. After expressing my concerns, the customer service team was quick to address my issues and provide a clear explanation of the changes. They highlighted their efforts to continue offering high-quality, ethically sourced products at a fair price, reaffirming their commitment to their customers. Their transparency and dedication to regaining trust were truly commendable. As I revisited Brandless, I was pleasantly surprised to discover that not only were they true to their word, but they had also expanded their range of affordable, environmentally conscious products. The new additions resonated with me, and it was evident that Brandless was striving to evolve while staying true to its core values. The revitalized Brandless is indeed a testament to resilience and customer-centricity. I’m thrilled to continue my journey with them, knowing that they have listened to their customers and remained dedicated to their mission. I genuinely believe that their willingness to adapt and grow will ensure their longevity and success in the future. So, to anyone who may have felt disheartened by the changes at Brandless, I encourage you to revisit the site and experience the positive transformation firsthand. Brandless has reclaimed its authenticity and remains a fantastic source of affordable, high-quality products. I'm grateful to have witnessed this turnaround and eagerly anticipate the remarkable things ahead for Brandless.
T Todd N Carl'a
1492 days ago

Brandless: A Disheartening Departure from Affordability and Quality

I am heartbroken to witness the downfall of Brandless. What was once a beacon of affordable and high-quality products has now succumbed to the allure of inflated prices and trendy fads. The very essence of Brandless, its affordability and diverse product range, has been tarnished. The recent surge in prices for non-grocery items and the removal of excellent food options have left me disenchanted. Brandless, whose core identity revolved around being "brandless," has now become more expensive than its named competitors. As if abandoning its affordability wasn't enough, the company has also jumped on the CBD bandwagon, further straying from its original mission. The decision-making of the new CEO has led to a profound sense of disappointment. It feels like the company has turned its back on its loyal customer base, veering away from its founding principles. This abrupt departure from what made Brandless exceptional is a bitter pill to swallow. It is truly disheartening to see a once-beloved brand lose its way. My hope is that Brandless will realize the misstep it has taken and revert to its roots, rekindling the trust and loyalty of its customers. As it stands, I bid farewell with a heavy heart, uncertain of the future of Brandless.
S Sarah Choszczyk
1497 days ago

Brandless…the biggest sellout of the…

I was disheartened to see the negative perception of Brandless, especially considering my own positive experiences. I have been a loyal customer for years and have always been impressed with the company's commitment to providing organic and affordable products. The wide array of natural and low-cost food options is one of the main reasons I continue to support Brandless. I've also found their pet products to be of exceptional quality, making it a one-stop shop for all my household needs. The absence of a brand tax has always been an attractive feature for me, as it allows me to access high-quality products without breaking the bank. I sincerely hope that Brandless continues to uphold its original values and offerings, as I believe there is a significant market for authentic, affordable, and natural products. I understand the concerns raised by others, but I can confidently say that my experiences with Brandless have been nothing short of excellent. I urge the company to stay true to its roots and maintain its commitment to providing valuable, affordable products to its customers. Brandless, you have my continued support.

Introduction

Brandless.com is a unique online marketplace that offers high-quality, cost-effective, and sustainable consumer products. The brand prides itself on being transparent and honest about the ingredients and materials used in its products while providing exceptional value for money.

Pros and Cons

Pros:
  • Wide range of products including organic and non-toxic options
  • Affordable pricing compared to other organic brands
  • Straightforward and user-friendly website
  • Satisfaction guarantee for all products
Cons:
  • Limited product range compared to larger retailers
  • Only available online, no physical stores

User Experience

The Brandless.com website is intuitive and easy to navigate. The homepage features the latest deals and promotions, and customers can shop by category or use the search bar to find specific products. Each item includes a detailed description of its ingredients and materials, as well as reviews from other customers.

Pricing and Value for Money

Brandless.com offers incredibly affordable prices that are often lower than other organic and sustainable brands. Customers can score even more value by taking advantage of the website's frequent deals, such as free shipping or discounts on bulk purchases.

Alternatives

Comparable websites to Brandless.com include Thrive Market, which offers similar organic and sustainable products at discounted prices, and Amazon, which has a more extensive product range, but at higher pricing.

Customer Service

Brandless.com has excellent customer service and offers a satisfaction guarantee for all its products. Customers can contact the company's support team via email or phone, and the brand is also active on social media platforms.

Product Quality and Selection

Brandless.com offers a variety of high-quality products, including organic food, beauty, health, and home goods. While the product range is limited compared to other retailers, the brand's commitment to transparency and sustainability makes up for it.

Website Usability

Brandless.com's website is straightforward and user-friendly. Customers can easily navigate the site and find products using the search bar or browsing by category. The website is also mobile responsive, allowing customers to shop on-the-go.

Returns and Exchanges

Brandless.com offers a satisfaction guarantee for all products. If a customer is unhappy with their purchase, they can contact the company's customer service team for assistance with returns or exchanges.

Promotions and Discounts

Brandless.com frequently offers promotions and discounts, such as free shipping or discounts on bulk purchases. Customers can stay up-to-date on these deals by following the brand's social media accounts or signing up for the newsletter.

Reputation

Brandless.com has a positive reputation for offering high-quality, affordable, and sustainable products. The company is committed to transparency and ethical sourcing, making it a trustworthy consumer brand.

Payment Options

Brandless.com offers several payment options, including credit card, debit card, and PayPal.

Loyalty Programs

Brandless.com does not currently offer a loyalty program or rewards system for repeat customers.

Customer Reviews

Brandless.com has many positive customer reviews on its website and social media platforms, with customers praising the brand's transparency, affordability, and quality products.

Community Involvement

Brandless.com is committed to sustainability and ethical sourcing. The company partners with various organizations, such as Feeding America and City Harvest, to donate meals to those in need.

Shipping and Costs

Brandless.com offers free shipping on orders over $50. Standard shipping rates apply to all other orders, and expedited shipping options are also available at an additional cost. Overall, Brandless.com is an excellent website for customers looking for high-quality and affordable organic and sustainable products. The brand's commitment to transparency and ethical sourcing makes it a trustworthy choice for conscious consumers.