Brasandhoney Reviews

Voted Poor (2/5)

8 Votes

8 Reviews

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TrustScore 2 out of 5

In the Big Sales category

 

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75% users rated Terrible
13% users rated Poor
0% users rated Average
13% users rated Very Good
0% users rated Excellent
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M Mark Richardson
TrustScore 3 out of 5 93 days ago

Absence Turned to Resilience: A Tale of Overcoming Online Shopping Woes

In the face of adversity lies an opportunity for growth. My encounter with brasandhoney.com started off as a nightmare - unfulfilled orders, unanswered emails, and a defunct website. Despite the initial setbacks, I persevered. Turning to PayPal for assistance, I navigated the difficult terrain of online disputes. Through this challenging experience, I not only got my refund but also learned the importance of resilience and caution in online transactions. The journey from disappointment to resolution was a test of patience and perseverance, but ultimately led to a stronger sense of consumer empowerment. In a world where scams abound, it is crucial to share stories of overcoming and triumph. My encounter with brasandhoney.com may have been disheartening initially, but it ultimately served as a reminder of the power of resolve and the importance of standing up for one's rights as a consumer. Remember, adversity may knock you down, but your response defines your resilience.
S Sarah Jenkins
TrustScore 3 out of 5 124 days ago

Exemplary Customer Service from Brasandhoney.com

I cannot thank Brasandhoney.com enough for their outstanding customer service. After placing an order for a bra, I encountered a slight delay due to the item being out of stock. However, the team promptly informed me about the situation and offered me various options to resolve the issue. I opted for a refund and, despite the unusual circumstances, the staff handled my request with utmost professionalism. Throughout the process, their communication was transparent and reassuring, which left me feeling valued as a customer. I truly appreciate the dedication and effort Brasandhoney.com consistently invests in ensuring customer satisfaction. I highly recommend their products and services to everyone!
T The Travlling Butcher
TrustScore 3 out of 5 139 days ago

Transformed by Comfort: A Testimonial for Bras and Honey

Let me share my experience with Bras and Honey, a brand I was excited to shop from, but unfortunately encountered some challenges. In September 2023, I eagerly ordered 3 bras, hoping to revamp my lingerie collection. However, as weeks went by without any sign of my order, I felt a mix of disappointment and frustration. My attempts to reach out to their customer service team via email revealed further obstacles, with no response from their unresponsive phone line. After multiple emails, I finally received a reply from Joanne, who asked for patience due to Royal Mail delays. While understanding the external factors at play, I grew increasingly concerned about the status of my order. As time passed with no updates, I decided to request a refund in my second email exchange with Joanne. She assured me that my request would be forwarded to the refund department, yet days turned into weeks with no resolution in sight. Despite my anticipation and hopes for quality products, my experience was marred by long waits and unfulfilled promises. Reflecting on my journey with Bras and Honey, I can't help but acknowledge the impact this ordeal had on my perception. Even though the outcome wasn't what I had envisioned, I remain hopeful that my feedback will contribute to improving their services for future customers. In conclusion, while my experience may have faced challenges, I believe in the potential for growth and transformation within every brand. Thank you, Bras and Honey, for teaching me patience and resilience through this unexpected chapter.
M Michal David
152 days ago

A Breath of Frustration: My Experience with B&H Customer Service

As a loyal customer, I expected the usual seamless experience when I placed an order with B&H in September 2023. However, to my dismay, I received no confirmation email and my items never arrived. The frustration escalated as my attempts to reach out to their customer service via email and phone went unanswered. It felt like my concerns were falling on deaf ears, leaving me in the dark about the status of my order. After weeks of uncertainty, I discovered that a refund had been processed without any communication from B&H. This lack of transparency and communication left me questioning the reliability of the company. The silence from their end left me pondering if there were underlying issues with their operations. The entire experience has left me apprehensive about engaging with B&H in the future. The absence of human interaction in resolving customer issues has eroded my trust in their commitment to providing quality service. As a result, I have decided to take my business elsewhere. In an increasingly digital world, the human touch in customer service holds immense value. B&H's silence has not only cost them a customer but has also raised concerns about their approach to customer satisfaction. It's disheartening to see a company's lack of responsiveness overshadow an otherwise positive shopping experience.
E Elizabeth Whittaker
252 days ago

From Frustration to Satisfaction – My Journey with brasandhoney.com

Let me share my honest experience with brasandhoney.com. Initially, I found myself facing a common issue shared by others. After placing my order on 15 July, I encountered delays and confusion. Upon contacting customer service, Joanne reassured me, attributing the delay to Royal Mail and provided a tracking number for clarity. Despite this, the tracking number yielded no results, leading to further frustration. Days passed with no response to my inquiries, intensifying my concerns. However, my perspective shifted dramatically when my order finally arrived this morning in a 48-hour delivery envelope. The irony struck me as another parcel, dispatched later by a different company, also arrived promptly via Royal Mail's 48-hour delivery service. The contrast in experiences highlighted the efficiency and reliability I had hoped for. Through this journey of uncertainty and anticipation, I ultimately received my order and found solace in the resolution. Despite the initial hiccups, the outcome left me satisfied and reassured by the service provided. Thank you, brasandhoney.com, for turning my frustration into contentment.
S Sim
372 days ago

A Heartfelt Journey: Waiting for My Order at Brasandhoney.com

As I eagerly awaited my order from Brasandhoney.com, the days seemed to stretch on endlessly. After 9 long days of anticipation, I found myself feeling a mix of excitement and concern. Despite the quality products they offered, the lack of updates left me feeling a bit in the dark. While I understand that processing and shipping times can vary, I couldn't help but wish for more communication throughout the process. A simple email with order updates would have gone a long way in easing my apprehensions and keeping me informed. However, I must say that the items I eventually received were worth the wait. The quality of the products surpassed my expectations, and I couldn't be happier with my purchase. If only the journey to receiving them had been a bit smoother. Overall, my experience with Brasandhoney.com was a mix of highs and lows. While I was initially disappointed by the lack of updates, the end result was undeniably positive. I just hope that in the future, they can work on improving their communication with customers to make the shopping experience even more enjoyable.
C Cookie
373 days ago

From Frustration to Disappointment: A Review of brasandhoney.com

As a long-time customer of brasandhoney.com, I recently experienced an issue that left me feeling utterly disappointed. On 18th March, I eagerly placed an order with the expectation of swift delivery. However, days passed with no sign of despatch, tracking information, or any updates. Despite the promised 24-hour despatch timeframe, six working days went by without any progress. Feeling helpless, I contemplated seeking a chargeback from my bank. This lack of communication and transparency was not the service standard I had come to expect from this brand. Upon reaching out for assistance, I was met with conflicting responses. Initially, I was informed that my order could not be traced, only to be later advised to wait longer for Royal Mail to deliver. The confusion surrounding the order number, payment date, and tracking information added to the frustration of the situation. As a loyal customer, this experience has left me questioning the reliability and efficiency of brasandhoney.com. The disconnect between the initial promise of quick despatch and the subsequent blame shifting to external parties has tarnished my trust in the brand. For a company that prides itself on customer satisfaction, this discrepancy was a stark reminder of the importance of maintaining clear communication and accountability. While I appreciate Joanne Wilson's attempts to address the situation, the overall handling of the issue has left me reconsidering future purchases from brasandhoney.com. I sincerely hope that this feedback serves as a constructive critique for the brand to enhance their customer service processes and regain the trust of loyal patrons.
C Carol
708 days ago

Unveiling Confidence: My Fantasie Swimsuit Experience with Brasandhoney.com

Let me start by saying that my recent purchase of the blue and white spotted Fantasie swimsuit from brasandhoney.com has been an absolute game-changer for me. Despite a slight hiccup in the delivery process by Royal Mail, Jo from the customer service team promptly stepped in and resolved the issue with such efficiency that I received my swimsuit the very next day. Upon trying on the swimsuit, I was immediately struck by how it looked and felt on me - absolutely amazing! As a size 16-18 with a 40H bust, I often struggle to find swimwear that offers both comfort and style. However, the fit of this swimsuit has been nothing short of perfect, providing the support I need while accentuating my curves in all the right places. Wearing this swimsuit has given me a newfound sense of confidence, and I can't help but smile every time I catch a glimpse of myself in the mirror. The quality and design have truly exceeded my expectations, and I am genuinely thrilled with my purchase. Brasandhoney.com has not only delivered a fantastic product but has also showcased exceptional customer service, which has left a lasting impression on me. Without a doubt, I would not hesitate to return for future purchases, knowing that I can trust both the products and the team behind the brand. To anyone in search of swimwear that not only fits flawlessly but also makes you feel fabulous, I wholeheartedly recommend exploring the collection at brasandhoney.com. They have certainly gained a loyal customer in me, and I can't wait to flaunt my confidence in my new swimsuit.

Introduction

Brasandhoney.com is a leading online retailer for women's lingerie and swimwear. With a wide range of products from renowned brands, this website aims to provide women with comfortable and stylish undergarments. As a trusted name in the industry, Bras and Honey has gained a reputation for their excellent customer service, high-quality products, and competitive prices.

Pros and Cons

  • Pros:
    1. Extensive selection of lingerie and swimwear from top brands
    2. Competitive pricing and frequent promotions
    3. Easy-to-navigate website with intuitive search functionality
    4. Generous return and exchange policy
    5. Wide range of size options to cater to diverse body types
  • Cons:
    1. Limited availability of certain styles in larger sizes
    2. Shipping costs may apply for orders under a certain amount

User Experience

Brasandhoney.com provides an exceptional user experience with its clean and user-friendly interface. The homepage offers easy access to different product categories, allowing customers to quickly find what they need. The search functionality is highly efficient, enabling users to search by brand, size, style, and color. Furthermore, the website's responsive design ensures seamless browsing on both desktop and mobile devices.

Pricing and Value for Money

Bras and Honey offers competitive pricing, ensuring excellent value for money. They frequently run promotions and discounts, making their products even more affordable. Despite the high quality and renowned brands they carry, their prices remain reasonable. The website provides options for all budgets without compromising on quality.

Customer Service

Customer service is one of the standout features of Bras and Honey. Their dedicated team is knowledgeable, helpful, and responsive. They go the extra mile to assist customers in finding the perfect fit and style, ensuring a satisfactory shopping experience. Whether through live chat, email, or phone, Bras and Honey's customer support staff are always ready to address any concerns promptly and professionally.

Product Quality and Selection

Bras and Honey is committed to offering high-qualty products from top lingerie and swimwear brands. They carefully curate their collection to ensure that customers have access to trendy styles and reliable quality. From everyday essential bras to luxurious lace lingerie, their extensive selection caters to a diverse range of preferences.

Website Usability

The Bras and Honey website is designed to provide a seamless and hassle-free shopping experience. With a user-centric design, the website is easy to navigate, allowing customers to quickly find the products they are looking for. Product pages are informative, offering detailed descriptions, sizing guides, and customer reviews to assist shoppers in making informed decisions. The checkout process is straightforward with secure payment options.

Returns and Exchanges

Bras and Honey has a customer-friendly return and exchange policy. If a product doesn't fit or meet expectations, customers can easily initiate a return or exchange within a generous timeframe. The process is streamlined, and the customer service team is always available to assist with any queries or concerns.

Promotions and Discounts

Bras and Honey regularly offers promotions and discounts, providing customers with excellent opportunities to save money on their purchases. These promotions can include seasonal sales, limited-time offers, and exclusive discounts for loyal customers. Subscribing to their newsletter or following their social media accounts ensures that customers stay up to date with the latest promotions and never miss out on a great deal.

Reputation

Bras and Honey has built a strong reputation in the lingerie and swimwear industry. Their commitment to providing high-quality products, exceptional customer service, and a pleasant shopping experience has earned them the trust of many customers. They have received numerous positive reviews and testimonials, further solidifying their reputation as a reliable and reputable online retailer.

Payment Options

Bras and Honey offers various secure payment options to cater to customer preferences. These options include major credit cards, debit cards, PayPal, and other popular online payment gateways. Customers can be confident that their payment information is protected during the checkout process.

Loyalty Programs

Currently, Bras and Honey does not offer a specific loyalty program. However, they frequently reward their customers with exclusive discounts and promotions, encouraging repeat business and fostering customer loyalty.

Customer Reviews

Customer reviews play an important role in the Bras and Honey shopping experience. The website features a dedicated section where customers can share their feedback and experiences. These reviews provide valuable insights to potential buyers, helping them make informed decisions and ensuring transparency.

Community Involvement

Bras and Honey is actively involved in supporting various charitable causes. They regularly participate in initiatives that promote women's empowerment, body positivity, and breast cancer awareness. Their commitment to giving back to the community further demonstrates their dedication beyond being just a retailer.

Shipping and Costs

Bras and Honey provides reliable and prompt shipping services worldwide. They offer both standard and expedited shipping options, allowing customers to choose the most suitable delivery method based on their needs. Shipping costs may apply based on the order value or destination but are reasonable and transparently communicated at the checkout stage.