Users Voice for Braunshop

9% users rated Terrible
2% users rated Poor
2% users rated Average
8% users rated Very Good
79% users rated Excellent
Pie Chart Review Representation for Braunshop
Braunshop Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 Jun 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.5 3.9 1 4.8 2.8 3.7
Nov 2022 4.7 4.1 1 4.9 2 5
Dec 2022 5 5 5 5 5 5
Jan 2023 3.9 3 1.5 4.8 5 2.7
Mar 2023 4 5 5 5 1.8 3
Line Chart for Rating of peer stores

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Detailed Braunshop Review by

Introduction

Braunshop.co.uk is a UK-based online store that offers an extensive selection of Braun household appliances and personal care products. The website is well-designed, with an intuitive layout that makes it easy to find what you're looking for. Whether you're in the market for a new electric shaver, toothbrush, or food processor, this site has you covered.

Pros and Cons

The main advantage of shopping at Braunshop.co.uk is the wide range of products available. They offer everything from electric razors to coffee makers, and the prices are generally reasonable. Another plus is the fast and reliable shipping, which makes it easy to get your new purchases delivered straight to your door. On the downside, some users might find the website a bit cluttered or confusing to navigate, especially if they're not already familiar with Braun's product line.

User Experience

Overall, Braunshop.co.uk offers a decent user experience, with easy-to-use search filters and a helpful FAQ section. However, some users may find the site's design a bit dated or cluttered, which can make it harder to find what they're looking for. That said, the site's menus and categories are reasonably well-organized, and the checkout process is straightforward and easy to navigate.

Pricing and Value for Money

Braunshop.co.uk offers competitive pricing on its products, and they frequently run promotions and discounts. However, some users may find the prices a bit higher than what they would pay at a physical retail store. That said, the convenience of shopping online and the wide selection of products available make up for any slight difference in cost.

Alternatives

Some other online stores that offer similar products to Braunshop.co.uk include Amazon.co.uk, John Lewis, and Argos. However, none of these stores specialize in Braun products, so their selection may not be as extensive. Additionally, they may not offer the same level of customer service and support as Braunshop.co.uk.

Customer Service

Braunshop.co.uk offers fast and reliable shipping, as well as a helpful customer service section with FAQs and contact information. They also provide detailed product descriptions and reviews, which can help customers make more informed purchasing decisions. However, some users may find it difficult to get in touch with customer service representatives, especially during peak shopping seasons.

Product Quality and Selection

Braunshop.co.uk offers an impressive selection of high-quality Braun products, including household appliances, personal care items, and more. They also provide detailed product descriptions and reviews, which can help customers make informed purchasing decisions. That said, some users may find certain products to be overpriced or not as durable as they had hoped.

Website Usability

While Braunshop.co.uk's website is generally well-designed and easy to navigate, some users may find it a bit cluttered or confusing. The site's menus and categories are relatively well-organized, but finding specific products can sometimes take a bit of digging. Overall, though, the site's usability is adequate for most users.

Returns and Exchanges

Braunshop.co.uk offers a reasonable returns policy, allowing customers to return unwanted products within 30 days of purchase. However, there are some restrictions and conditions that apply, so be sure to read the details carefully before making a purchase. That said, the returns process is generally straightforward and hassle-free.

Promotions and Discounts

Braunshop.co.uk frequently runs promotions and discounts on its products, including seasonal sales and clearance events. They also offer free shipping on orders over £50, which can help customers save money on their purchases. However, some users may find that the discounts offered aren't as deep as those available at other online stores.

Reputation

Overall, Braunshop.co.uk has a good reputation among customers, with many people praising the site for its wide selection of products and fast shipping. That said, there have been some complaints about customer service and product quality, so it's important to do your own research and read reviews before making a purchase.

Payment Options

Braunshop.co.uk accepts a wide range of payment options, including major credit cards, PayPal, and Klarna. This makes it easy for customers to pay for their purchases using their preferred method.

Loyalty Programs

Unfortunately, Braunshop.co.uk does not currently offer a loyalty program or rewards scheme for its customers. However, they do offer periodic discounts and promotions, which can help customers save money on their purchases.

Customer Reviews

Customer reviews of Braunshop.co.uk are generally positive, with many users praising the site for its fast and reliable shipping and wide range of products. That said, there have been some complaints about customer service and product quality, so it's important to read reviews carefully and do your own research before making a purchase.

Community Involvement

Braunshop.co.uk does not appear to have a significant presence on social media or participate in any charitable or community-minded initiatives. This may be a drawback for some users who value companies that are actively involved in their local communities.

Shipping and Costs

Braunshop.co.uk offers fast and reliable shipping to UK customers, with standard delivery taking 2-3 business days. They also offer free shipping on orders over £50, which can help customers save money on their purchases. That said, some users may find the shipping costs to be higher than what they would pay at a physical retail store.

Conclusion

Overall, Braunshop.co.uk offers a decent selection of high-quality Braun products at reasonable prices. The site's design and user experience could use a bit of improvement, but the fast and reliable shipping and helpful customer service make up for any minor shortcomings. That said, users should do their own research and read reviews carefully before making a purchase, to ensure they're getting the best possible value for their money.

Braunshop Recent User Reviews

User Rating

5 stars

93

4 stars

19

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Reviewer Name: Theresa Good

Review Submission Date: 2023-01-19

Review Title: One of the easiest purchases I’ve made…
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Review Description: One of the easiest purchases I’ve made on line. Brilliant pricePrompt delivery.

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Reviewer Name: Chris

Review Submission Date: 2023-01-18

Review Title: Fast and easy to use site
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Review Description: Fast and easy to use site, extra warranty for ordering direct

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Reviewer Name: Khalil Akbar

Review Submission Date: 2023-01-18

Review Title: Awful experience
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Review Description: Awful experience. Firstly I spent about 3 days trying to receive an email from them to get £10 off my first order. After making a fuss, that arrived. Ordered my item for it then to be cancelled by them without any explanation. The live chat is absolutely rubbish. All they will say to you is they've sent it to the appropriate department to why back to you. They never have. Purchase from elsewhere.

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Reviewer Name: Keith Dutton

Review Submission Date: 2023-01-18

Review Title: Easy to make the purchase but not…
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Review Description: Easy to make the purchase but not received the gift that was promised Perhaps should have joined first

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Reviewer Name: Mr. gary fleming

Review Submission Date: 2023-01-17

Review Title: does what it says on the tin
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Review Description: bit noisier than my series 3 but easy to use and change head. good holding grip and does the job

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Reviewer Name: Strugnell

Review Submission Date: 2023-01-17

Review Title: Close shave
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Review Description: Easy to use site with excellent information and swift to complete my purchase

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Reviewer Name: Mark Tait

Review Submission Date: 2023-01-17

Review Title: Braun Replacement Part
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Review Description: The Braun representative on Chat quickly identified the replacement part I required and gave me a link to the product.

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Reviewer Name: David Snell

Review Submission Date: 2023-01-13

Review Title: The right email address for help sometimes
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Review Description: Generally al OK but a lot of information necessary. Fortunately I managed get through to confirm all OK.Not easy first time with Braun

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Reviewer Name: Michael Burkham

Review Submission Date: 2023-01-13

Review Title: Braun products are unusable
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Review Description: 1. Evri (59 crew, van 68) did not deliver, though I am Housebound and must have been at home. The parcel was wedged in a rainwater drain by the back door.The razor is unusable because the plug does not fit an English socket. Send an adaptor, please.

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Reviewer Name: Michael Wild

Review Submission Date: 2023-01-12

Review Title: Easy to order from the BRAUN site
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Review Description: Easy to order from the BRAUN site. The professional easy to follow Video showing the product in action sold the shaver to me instantly.