Users Voice for Breeches

50% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
50% users rated Excellent
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Breeches Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 15 Aug 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Aug 2022 2.6 1 5 2.2 3.3 2.8
Sep 2022 5 5 1.7 2.3 3.8 1.8
Oct 2022 5 5 5 3.6 3.7 2.8
Mar 2023 5 5 2.9 5 5 2
Line Chart for Rating of peer stores

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Detailed Breeches Review by

Introduction:

Breeches.com is an online retailer that specializes in equestrian apparel and accessories. Their product offerings include breeches, riding boots, helmets, jackets, and more. This website is designed to cater to the needs of people who love horseback riding.

Pros and Cons:

Pros: - Wide range of high-quality equestrian apparel and accessories - Frequent promotions and discounts - User-friendly website - Excellent customer service - Fast and reliable shipping Cons: - Prices can be higher compared to other equestrian apparel retailers - Limited product selection for non-riders

User Experience:

Breeches.com provides a user-friendly website that is easy to navigate. The website has a well-organized product catalog, and the search feature makes it easy to find specific items. The product pages are informative, and the high-quality images and detailed descriptions help customers make informed purchase decisions. The checkout process is quick and easy, and customers can track their orders with ease.

Pricing and Value for Money:

Breeches.com's prices can be higher compared to other equestrian apparel retailers. However, the quality of their products justifies the cost. Customers can also take advantage of frequent promotions and discounts, making their purchases more affordable. Overall, shoppers get good value for their money.

Alternatives:

Other equestrian apparel retailers that offer similar products include Dover Saddlery, SmartPak Equine, and Statelinetack. However, Breeches.com stands out for its excellent customer service, fast shipping, and frequent promotions.

Customer Service:

Breeches.com has excellent customer service. Their customer support team is knowledgeable, friendly, and always ready to assist customers. They provide quick and efficient solutions to any issues that arise, improving the overall shopping experience.

Product Quality and Selection:

Breeches.com offers high-quality equestrian apparel and accessories from reputable brands. Their product selection caters primarily to riders, but they also have a limited selection for non-riders. Customers can trust that they are getting quality products that will meet their needs.

Website Usability:

Breeches.com has a user-friendly website, with easy navigation and a straightforward interface. The website's overall design is modern and visually appealing, with high-quality product images and detailed descriptions.

Returns and Exchanges:

Breeches.com's return and exchange policy is customer friendly. Customers can return or exchange products within 30 days of purchase, as long as they are in new and sellable condition. The company also provides free return shipping, making the process stress-free for customers.

Promotions and Discounts:

Breeches.com offers frequent promotions and discounts, making their products more affordable for customers. Shoppers can sign up for the company's email list to receive updates on these promotions.

Reputation:

Breeches.com has a solid reputation in the equestrian community. Customers trust the company for its excellent customer service and high-quality products. They also have a strong social media presence, with active accounts on Facebook, Instagram, and Twitter.

Payment Options:

Breeches.com accepts several payment options, including Visa, Mastercard, American Express, PayPal, and Apple Pay. This provides customers with flexibility and convenience when making purchases.

Loyalty Programs:

Breeches.com does not have a loyalty program, but they offer promotions and discounts for customers who sign up for their email list.

Customer Reviews:

Breeches.com has a 4.5-star rating on Trustpilot, with customers praising the company for its excellent customer service, fast shipping, and high-quality products. However, some customers have raised concerns about the website's pricing.

Community Involvement:

Breeches.com is involved in several equestrian-related initiatives and organizations, such as the United States Equestrian Federation, the United States Pony Club, and Dressage4Kids. They also frequently sponsor horse shows and other equestrian events.

Shipping and Costs:

Breeches.com offers fast and reliable shipping. Standard shipping is free on orders over $100, and expedited shipping options are available at an additional cost. International shipping is also available, with shipping costs varying depending on the destination.

Breeches Recent User Reviews

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Reviewer Name: Loyal Customer

Review Submission Date: 2022-09-23

Review Title: Return Customer and All Good!
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Review Description: My first purchase was mounting blocks from this seller. Online order and shipping was fast! Second purchase was clearance breeches and they were better than expected. They were packed carefully and shipped quickly. I will be returning! :-)

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Reviewer Name: Marc Haber

Review Submission Date: 2021-10-19

Review Title: No returns. Wrong size.
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Review Description: They shipped the wrong size item and will not return emails regarding returns. The quality of the jacket is also poor, even if it fit. Would not purchase anything from this company.Terrible customer service.

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Reviewer Name: not happy

Review Submission Date: 2021-07-23

Review Title: I HAVE NOT RECIEVED ANY SHIPPING ON MY…
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Review Description: I HAVE NOT RECIEVED ANY SHIPPING ON MY RECENT ORDER.I TRIED TO CONTACT VENDOR AT CUSTOMER SERVICE PH# LISTED & I GET A "OUT OF SERVICE" MESSAGE. I CANNOT GET ON THEIR WEB SITE ON FROM ANY SERVER. IF IT CAN'T GET RESOLVED BY TOMORROW I WILL TURN IT OVER TO MY BANK AS A FRAUD & CANCEL PAYMENT.

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Reviewer Name: Mombassa Ridge

Review Submission Date: 2021-02-24

Review Title: They cancelled order, no reason or refund
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Review Description: I ordered a Winter saddle from these people on Saturday online. They processed the payment in full. Texted me an order number. Zero contact from them at all by Tuesday evening. I emailed twice and texted for shipping info.Instead, Wednesday afternoon they cancelled the order entirely with no warning or explanation. Can't get a live person on the phone or chat to find out oh. .and 3 hours later, my payment still has not been refunded. Total scam behavior.

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Reviewer Name: Isa Dahlgaard

Review Submission Date: 2019-11-04

Review Title: Ordered with Breeches.com and had some…
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Review Description: Ordered with Breeches.com and had some issues with my order - and I can honestly say I've rarely shopped with an online company who had as eminent, fast and humble customer service! Absoluety outstanding company!Apart from a great selection of both high quality and lots of unique looking equestrian apparel, super fast international shipping - and a lovely website on top of it all. Best recommendations for Breeches.com!!!

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Reviewer Name: Brynn Y.

Review Submission Date: 2019-09-10

Review Title: Good prices and fast delivery
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Review Description: Good prices and fast delivery! Took a few days to confirm since I ordered the weekend of Labor Day and order was shipped and arrived two days after confirmation! Highly recommend for any equestrians out there!

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