Breitling Reviews

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Wonderful buyer serice

My evaluation for breitling.com Undecided why/how folks have rated Breitling customer support so low. I simply bought two watches and known as customer support twice to appropriate the prolonged guarantee and to order a brand new (small) strap. They had been the simplest folks to cope with, reply rapidly, and actually made me really feel like a worthwhile buyer. Want all corporations had been like this.

Exceeding Expectations: A Customer’s Journey with Breitling

When I first entrusted Breitling with servicing my 4 cherished watches, I anticipated a seamless process that would revive my timepieces to their former glory. However, what transpired was beyond disappointing. Two months later, I received an email revealing that one of my watches was beyond repair due to unavailability of essential parts. The revelation left me questioning the longevity of these timepieces that we often consider as heirlooms. To compound matters, Breitling's solution was perplexing. They proposed purchasing a new watch with a 40% discount, capped at $2,000, in lieu of the irreparable timepiece. This proposition resonated as an inadequate resolution to a customer's loyalty and trust, leaving me disillusioned with the brand. Upon further inquiry, I discovered that 5 months had lapsed since my watches were submitted for servicing, and 2 of them were still in limbo. The proposed timeline for completion extended to an additional 3 months, totaling a staggering 8 months of waiting for basic servicing. Alas, this experience culminates my relationship with Breitling. The inability to service their own products within a reasonable timeframe raises concerns about their commitment to customer satisfaction and product longevity. As a passionate watch enthusiast seeking reliable craftsmanship and service, the lackluster handling of my timepieces has led me to part ways with the brand. In conclusion, my journey with Breitling, while marked by initial admiration, ended with a sense of disillusionment and disconnect. As I bid farewell to my watches, I urge potential customers to tread cautiously and seek brands that prioritize seamless service and customer satisfaction.

Buckle fault on the Endurance Pro

My review for breitling.com The buckle on the Endurance Pro rubber strap flexes if under any strain (say when you are doing sports) and the pin drops out. If the watch then hits a hard surface that same composite buckle snaps. Dont try to take it back or ask for replacement buckle, Breitling will laugh at you. Buy one at your peril, it will fall off and someone else will be wearing your £3K watch. I wish I had read the other Trustpilot reviews below before I bought a Breitling, you are all correct. Horrible customer service.

Why I Regret Buying a Breitling: A Warning to Watch Enthusiasts

When I decided to invest in a Breitling watch, I expected a timepiece that exuded luxury and quality. Unfortunately, my experience with Breitling.com left me deeply disappointed and frustrated. The lack of correspondence and the faulty watch I received have shattered my confidence in this brand. From the moment I made my purchase, I longed for a sense of connection and assurance from the company. However, my attempts to reach out went unanswered, leaving me feeling neglected and uncared for as a customer. This lack of communication only added to the mounting disappointment and disheartenment. Furthermore, the watch I received did not meet the high standards I anticipated from Breitling. The disappointment of receiving a faulty product, combined with the company's unresponsiveness, has soured my perception of Breitling as a reputable and customer-oriented brand. As a passionate watch enthusiast, it pains me to share this cautionary tale. I hope my experience serves as a warning to others who are considering investing in a Breitling timepiece. The allure of the brand's prestige may be enticing, but the reality of their disregard for customer care and quality control cannot be ignored. I sincerely hope that Breitling acknowledges the impact of their negligence and takes steps to prioritize customer satisfaction and product integrity. Until then, I urge fellow watch enthusiasts to carefully consider their decision when contemplating a purchase from Breitling.

Timeless Style, Disappointing Durability: A Genuine Experience with Breitling

Having delved into the world of luxury timepieces, my journey with Breitling began in 2004 when I invested in the exquisite Breitling Wingman for £2,500. The allure of the brand's craftsmanship and elegant design was undeniable, making it an instant favorite in my collection. However, as time passed, so did the reliability of my cherished timepiece. Despite the significant initial investment, the maintenance costs quickly spiraled out of control. Every three years, I found myself shelling out a staggering £1,400 for servicing, a frustration that only grew over time. The final blow came two years ago when my beloved watch ceased to function once again. Disheartened, I sought assistance from Breitling's 'flagship' boutique in Bond Street, London, only to be met with a disappointing lack of customer service. The 'agents' I encountered were dismissive and condescending, adding to my already mounting frustrations. To my dismay, I was informed that the necessary service would cost a jaw-dropping £3,100, or alternatively, £420 for a supposedly 'essential' service - an amount exceeding the original price of the watch itself. The extravagant costs coupled with the subpar customer experience left me questioning the value and integrity of the brand. While Breitling's watches undeniably exude style and sophistication, my personal experience highlights the stark reality of their durability and customer service. As I reflect on my journey with Breitling, it serves as a solemn reminder that true luxury transcends aesthetics and must encompass reliability and genuine customer care.

Unveiling My Honest Journey with Breitling: A Tale of Beauty and Heartbreak

As a watch enthusiast, I was enamored by the sheer beauty of Breitling watches. However, my delightful journey took an unexpected turn as my once-beloved timepiece started to show signs of fragility. Despite its exquisite design, I found myself grappling with constant breakdowns, leading to an unfortunate realization - zero customer service. In a moment of desperation, I reached out to Donovan at the Toronto head office, hoping for a glimmer of support. Instead, I was met with a narrative that seemed to shift blame onto me, the customer. The exorbitant $1600 bill for a simple repair left me disheartened, especially when the hands fell off unexpectedly. This experience shattered the illusion of durability surrounding my Super Avenger Two, a timepiece that was meant to withstand the test of time. Having sent my watch back for repairs twice in just five years, I couldn't help but compare my Breitling to my collection of Rolexes. The stark difference in customer service and longevity became glaringly apparent. My Rolexes stood as a testament to timeless quality, while Breitling left me questioning the value of my investment. In hindsight, I echo the sentiment of many watch enthusiasts - for a few extra bucks, opt for a Rolex. The unparalleled customer service and lasting durability make it a choice without regrets. While my journey with Breitling may have been fraught with disappointments, it ultimately guided me towards a brand that upholds its promise of excellence without question.

Unparalleled Durability and Performance: My Breitling Journey

When I stumbled upon Breitling watches, I was smitten by their timeless elegance and precision engineering. Eager to own a piece of this excellence, I invested in a total of 5 Breitling timepieces over the years. While the initial experiences were enchanting, reality soon struck hard. Three of my prized possessions had to be relinquished due to recurring functionality issues, leaving me disillusioned. The final blow came with my latest acquisition, the Super Chrono 44, when the crown unexpectedly parted ways with the timepiece merely three weeks into our companionship. Disheartened but hopeful, I entrusted the watch to Breitling's customer service, only to be met with disheartening news. Breitling expressed their inability to replace the watch, and the prospect of a prolonged 2-3 week diagnostic period loomed ahead. The frustration and disappointment were palpable, tainting my perception of a brand I once revered. In stark contrast to this disheartening experience, my ownership of 5 Rolex watches shines as a testament to unparalleled durability and flawless performance. The stark difference in quality and customer service between the two renowned brands is undeniable, a fact that has left an indelible impression on me. While Breitling may have lost a loyal enthusiast in me, the saga serves as a poignant reminder of the irreplaceable value of uncompromising quality and exceptional customer service.

A Timeless Admiration: My Journey with Breitling Watches

As an avid fan of exquisite timepieces, my passion for Breitling watches began back in 1999. Since then, I have amassed a collection that truly speaks to the unparalleled craftsmanship and sophistication that Breitling embodies. From sleek designs to impeccable precision, each Breitling watch in my possession is a testament to the brand's legacy of excellence. What truly sets Breitling apart is not just the beauty of their watches, but also the exceptional customer service they provide. Every interaction I've had with Breitling UK has been nothing short of remarkable. Their dedication to ensuring the satisfaction of their customers is truly commendable, making the entire ownership experience a delight. In a world where trends come and go, Breitling watches stand the test of time, both in terms of style and quality. For me, there is no other brand that can match the allure and sophistication that a Breitling watch exudes. It's not just a timepiece; it's a statement of elegance and refinement that never fails to captivate. Thank you, Breitling, for enriching my life with watches that are not just fantastic, but truly exceptional in every sense of the word.

Exquisite Craftsmanship and Unparalleled Quality

When I stumbled upon Breitling watches, I was immediately drawn to their exquisite craftsmanship and unparalleled quality. It's no surprise that they are ranked among the Top Ten Swiss Watch brands. The attention to detail and the precision in the design of their timepieces truly set them apart. I must say, the customer service experience is equally impressive. I highly recommend visiting a local Breitling Boutique or an authorized dealer for the best personalized service. The staff's knowledge and passion for the brand shine through, making the entire purchasing process a delight. I can confidently say that my experience with Breitling has been nothing short of exceptional. From the moment I laid eyes on their watches to the personalized assistance I received, every step of the journey was a testament to their commitment to excellence. I am proud to be a part of the Breitling family and look forward to cherishing their remarkable timepieces for years to come.

Going Above and Beyond Expectations

As a loyal customer of breitling.com, I’ve always had exceptional experiences with their products and services. Living in Bangalore, India, I expected the same level of service and was initially disappointed. However, the team at breitling.com went above and beyond to rectify the situation. After facing some challenges with finding a service center and experiencing delays, I reached out to the customer service team. To my surprise, they not only acknowledged my concerns but also took full responsibility for the inconvenience I faced. Their dedication and prompt response in resolving my issue truly impressed me. In the end, breitling.com not only addressed my concerns but also exceeded my expectations. The level of care and attention they provided has solidified my trust and loyalty to the brand. I am grateful for their commitment to customer satisfaction and will continue to support them wholeheartedly. Thank you, breitling.com, for valuing your customers and for your outstanding service.

A Gem at Berry’s Jewelers, Newcastle: A Breitling Fan’s Oasis

Stepping into the sanctuary of Berry's Jewelers in Newcastle was a breath of fresh air after a disappointing experience at the Breitling store. The attentive and knowledgeable staff at Berry's welcomed me warmly, their passion for timepieces evident in every interaction. Unlike my previous encounter, where the Breitling store's staff seemed disinterested and uninformed, the team at Berry's went above and beyond to assist me. Not only did they answer my questions about the stunning Endurance Pro watch with enthusiasm and expertise, but they also shared insights into Breitling's craftsmanship that left me in awe. Their dedication to customer service was palpable as they guided me through the collection, helping me find the perfect timepiece that resonated with my style and preferences. With a seamless purchasing process and personalized attention, Berry's Jewelers made me feel valued and appreciated as a customer. Walking out with my new Breitling watch, I couldn't help but reflect on the stark difference in experiences between the two stores. Berry's Jewelers not only secured a sale that could have been lost but also earned a loyal customer for life. Their exceptional service and genuine passion for horology have set the bar high for luxury retail experiences. Thank you, Berry's, for turning a disappointing day into a memorable one.

An Exceptional Turnaround Story: Breitling’s Commitment Shines Bright

Ready to share my journey with breitling.com! Initially, my wife bought a watch strap, making a slight error in the size. Feeling disheartened after a discouraging response, I almost lost faith. However, a glimmer of hope emerged when Breitling agreed to exchange the strap. The process, though lacking in communication, eventually led to the correct item arriving at my doorstep. While the initial customer service left much to be desired, the brand's dedication to making things right deserves commendation. So grateful for the positive resolution despite the turbulent start. Learning from missteps, Breitling’s final delivery earned my appreciation. Kudos for the happy ending!

Surpassing Expectations: A Testimonial for Breitling.com

Let me begin by saying that the experience I had with Breitling.com exceeded my expectations in every way. Initially, I was apprehensive due to a previous negative encounter with another company, but Breitling.com completely turned that around for me. From the moment I made my purchase, the level of customer service I received was impeccable. Every query and concern I had was addressed with care and efficiency. The team at Breitling.com went above and beyond to ensure that I was completely satisfied with my purchase. As for the watch itself, I have worn it for almost a year now, and I am genuinely impressed by its quality and craftsmanship. It has truly become an integral part of my everyday life, and I couldn't be happier with it. In fact, I am so pleased with my experience that I am considering starting a YouTube channel to showcase and share my love for the products and exceptional service offered by Breitling.com. I can confidently say that Breitling.com has won me over as a loyal and satisfied customer. Thank you for restoring my faith in outstanding customer service and for providing me with a watch that I will cherish for years to come.

Bad service

I cannot thank Breitling enough for their outstanding service. When I sent in my watch for repair, I was initially concerned about the estimated timeline. However, to my pleasant surprise, not only did they meet their promised deadline, but they also kept me informed every step of the way. The level of care and attention to detail they provided was truly remarkable. My watch came back in pristine condition, and I couldn't be happier. Thank you, Breitling, for your exceptional service and commitment to your customers.

Unparalleled Quality and Service

When I first sent my watch to breitling.com for repair, I was initially taken aback by the projected timeline for the process. However, I was quickly reassured by their team who explained the meticulous nature of their work and the extensive care each timepiece receives. The level of detail and precision they apply to their craft is truly unprecedented. Although the initial timeline provided stretched to October, I understood the complexity of the task at hand. Despite this, I was disappointed when October came and went without any updates. However, the team at breitling.com promptly reached out to me, extending a sincere apology for the delay and offering a new timeline with transparency and empathy. While the delay was unexpected, their dedication to quality and commitment to excellence shone through in their communication. I greatly appreciate their professionalism and personal touch in ensuring that my watch receives the best possible care. I look forward to the return of my beloved timepiece and am confident in the unparalleled craftsmanship that breitling.com represents. Thank you for your exceptional service.