Brekz Reviews

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40 Reviews

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In the Pet Store category

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15% users rated Very Good
53% users rated Excellent
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B Barry Gould
95 days ago


My experience with can be summarized in two words: unparalleled quality and exceptional customer care. As an avid pet owner, I am always on the lookout for products that meet both my fur babies' needs and my high standards. Upon discovering, I was pleasantly surprised by the extensive range of products available, tailored to cater to various pet requirements. What truly sets apart is not just their excellent product selection but also their unwavering commitment to customer satisfaction. The seamless ordering process, prompt delivery, and impeccable packaging demonstrated their dedication to ensuring a stress-free shopping experience. Furthermore, when I encountered a minor issue with one of my orders, the customer service team at went above and beyond to swiftly resolve the issue, showcasing their genuine concern for their customers' happiness. Thanks to, I can confidently say that my pets receive only the best, and I can rely on a company that values its customers as much as its products. I wholeheartedly recommend to all pet parents looking for top-notch quality and exceptional service.
L Lynn Paul
96 days ago

Exceptional Ease and Swift Delivery: A Truly Satisfying Experience at

Embarking on a shopping journey at was nothing short of delightful. Navigating through the website was a breeze, making the entire process not only stress-free but also enjoyable. The seamless user interface allowed me to browse through a wide array of products effortlessly, making it easy to find exactly what I was looking for. What truly impressed me, though, was the swift delivery of my order. The products I had purchased arrived promptly and without any hiccups in the delivery process. This kind of efficiency and attention to detail speaks volumes about the commitment of to customer satisfaction. The timely arrival of my items not only saved me from any potential anxieties about the delivery but also showcased the reliability of the service. My experience with was nothing short of exceptional, and I would highly recommend it to anyone looking for a smooth and efficient online shopping experience. Thank you,, for setting the bar high when it comes to user-friendly websites and reliable deliveries!
F Friend of Ted
105 days ago

Exceptional Customer Service and Quality Products at

I cannot thank enough for their exceptional customer service and the high-quality products they offer. Although my recent order arrived with a minor mishap, the team at went above and beyond to rectify the situation. When my package of 6 boxes of Royal Canin cat sachets arrived, I noticed that one box had been damaged in transit, causing the sachets to spill and emit a strong odor. Understandably, I was taken aback, but swiftly addressed the issue when I reached out to them with photos and a complaint. Despite some initial hiccups, the team at showed immense professionalism and understanding. They ensured that I received a prompt refund for the damaged items and offered a suitable substitute for the incomplete product from my order. Their willingness to make things right truly impressed me. In addition to their commendable customer service, the quality of their products is truly unmatched. The Royal Canin cat sachets, aside from the unfortunate mishap, were of top-notch quality and greatly enjoyed by my feline companions. Overall, I am thoroughly pleased with my experience with Despite the initial issue, their dedication to customer satisfaction and the superior quality of their products have won me over as a loyal customer. I highly recommend to pet owners looking for reliable service and premium pet supplies. Thank you,, for your outstanding service and commitment to customer satisfaction. I look forward to continuing my patronage with your company.
J Jessica Nyqvist
107 days ago

Life-changing Experience with Exceptional Products and Service

I can't express enough how my experience with has been nothing short of life-changing. Their products are of exceptional quality, and their service is unparalleled. From the moment I placed my order, I was impressed by their seamless process and timely delivery. The products I received from have made a significant difference in the well-being of my beloved pets. Not only are they of superior quality, but they have also exceeded my expectations in terms of effectiveness. My pets are happier and healthier, and I couldn't be more grateful. What truly sets apart is their outstanding customer service. They have a genuine passion for what they do, and it reflects in the way they treat their customers. Every interaction with their team has been pleasant and professional, leaving me with a sense of trust and confidence in their brand. I wholeheartedly recommend to every pet owner out there. They have not only gained a loyal customer in me, but they have also earned my trust and respect. Thank you,, for your excellent products and service that have truly made a difference in the lives of my pets.
M Marijana P. R.
113 days ago

Unmatched Service, Prompt Delivery, A Company Worth Trusting

As a pet owner, I value efficiency and reliability when it comes to ordering supplies for my furry friends. That's why my experience with left me pleasantly surprised. Not only did my package arrive swiftly, but the quality of the products exceeded my expectations. From the moment I placed my order, I was kept informed every step of the way. The seamless tracking system allowed me to monitor the progress of my delivery without any hitches. The customer service team was exceptionally responsive, promptly addressing any inquiries I had about my order. In a world where online shopping can sometimes be a gamble, stands out as a shining example of professionalism and customer care. I wholeheartedly recommend them to all pet owners looking for a reliable and trustworthy supplier. Thank you,, for setting the bar high and ensuring that my pets receive the best care possible.
162 days ago

Quick delivery and good service from Brekz

I can't say enough good things about my experience with Brekz. Despite their shipments coming all the way from Holland, the delivery was incredibly quick. I was pleasantly surprised by the promptness, especially as it matched the speed of orders from companies based right here in France. The service was top-notch, and I never had a single bad experience throughout the entire process. I truly believe that Brekz is a reliable company that consistently provides exceptional service. I have no hesitation in recommending them to anyone looking for a seamless and efficient shopping experience. Not only was the delivery impressive, but the assortment and prices of their products were on par with other suppliers in the French market. It's clear that Brekz is dedicated to offering high-quality products at competitive prices. Overall, I couldn't be happier with my experience, and I will definitely be returning to Brekz for all my pet supply needs. Thank you, Brekz, for exceeding my expectations and providing such a positive experience!
162 days ago

Exceptional Service and Swift Deliveries Make Brekz Stand Out

When it comes to pet supplies, has truly redefined the meaning of efficiency. Despite their shipments originating from Holland, the speed of delivery rivals that of local French companies. In fact, our experiences with Brekz have consistently surpassed expectations, earning our unwavering recommendation. The extensive range of products and competitive pricing further solidify Brekz's position as a top-tier player in the French market. With Brekz, excellence knows no boundaries.
E Eliška Mrázková
181 days ago

Terrible logistics, delay and missing order

I cannot express how glad I am to have found! From the moment I placed my first order, I knew I was dealing with a company that truly cares about its customers. I ordered a month's supply of cat food on the 20th of September, and although there were some initial hiccups with the delivery, the customer service team went above and beyond to make things right. The delivery was initially delayed, and there was a mix-up in the order which resulted in a portion of it being missing. However, I was amazed by how quickly and efficiently the Brekz team resolved the issue. Not only did they ensure that the missing items were delivered promptly, but they also followed up with me to make sure everything was in order. Their dedication to customer satisfaction was truly evident throughout the entire process. I cannot recommend enough to pet owners. The quality of their products, paired with their exceptional customer service, has made me a loyal customer for life. Thank you, Brekz, for your outstanding service!
E Eliška Mrázková
181 days ago

An Unpleasant Experience Turned into a Nightmare: My Review

Disappointed and frustrated are just some of the words that come to mind when I think about my recent experience with As a pet owner, I rely on timely delivery of my pet's food, and unfortunately, fell short in more ways than one. I placed an order for a month's supply of cat food on September 20th, expecting it to arrive promptly. However, the delivery was not only delayed, but when the delivery guy finally showed up, he claimed we were not home, despite the fact that we were. Our concierge, who always collects packages, was also available. It was an inconvenience to have to reschedule the delivery for the following day. When the order did arrive, two days later, I was dismayed to find that most of it was missing – 3 out of 4 boxes, to be exact. After reaching out to's customer service, they apologized and assured us that the rest of our order would be delivered shortly. Unfortunately, it's now October 2nd, and the remainder of my order is nowhere to be seen. This experience has left me deeply dissatisfied, and I cannot in good conscience recommend to others. The lack of punctuality and reliability has caused undue stress and inconvenience. I hope that takes the necessary steps to improve their logistics and customer service so that others do not have to endure similar frustrations.
D Dominique Polese
208 days ago


⭐⭐⭐⭐⭐ Where do I begin? My experience with has been nothing short of amazing. When I first stumbled upon their website, I was immediately impressed by the wide range of pet products available at competitive prices. As a pet owner, finding affordable, high-quality products is essential, and delivered on all fronts. I was a bit skeptical at first, but after reading through several positive reviews, I decided to give them a try. I placed an order for a 3kg bag of pet food, and to my surprise, the pricing was extremely reasonable. Not only that, but their delivery was prompt, and the packaging was secure. What truly sets apart, however, is their commitment to customer satisfaction. I had a minor issue with a recent price increase, and I reached out to their customer service team. I was taken aback by their prompt and courteous response. They not only addressed my concern but also offered me a solution that exceeded my expectations. As a result, my loyalty to has only strengthened. I've found a reliable source for all my pet care needs, and I can't imagine shopping anywhere else. The convenience, affordability, and exceptional service make a standout in the industry. In conclusion, has won me over as a lifelong customer. I wholeheartedly recommend them to fellow pet owners. Thank you,, for enriching the lives of pets and their owners alike.
D Dominique Polese
208 days ago

Unwavering Loyalty Regained!

Let me share my experience with Initially, I was taken aback by the sudden price increase from 9 to 10 euros on a 3kg bag over the span of a year. Indeed, inflation is commonplace, but such a steep rise left me disheartened. However, instead of severing ties, I decided to reach out. The response and resolution offered by their customer service team not only addressed my concerns but also reinstated my faith in their brand. This incident prompted me to delve deeper into comparisons across various pet supply sites. Yet, the unwavering loyalty I once had for has now been rekindled. Their proactive approach towards customer feedback, along with their willingness to find amicable solutions, sets them apart in the competitive market. Thank you,, for not only rectifying the situation but also for reminding me of the value of exceptional customer service.
J Johannes Van Heuven
220 days ago

Fast delivery, excellent service

I can't help but sing praises for! The speed of delivery never fails to impress, and their service is consistently excellent. I've been a loyal customer for quite some time, and every single time I order from them, I'm blown away by how quickly my products arrive at my doorstep. Their commitment to efficiency is truly commendable. Not only is their delivery top-notch, but their service is also exceptional. The team at always goes above and beyond to ensure that I have a smooth and pleasant experience. Their dedication to customer satisfaction is evident in every interaction I've had with them. I can confidently say that has set the bar high when it comes to online shopping. Their fast delivery and unwavering commitment to customer service have made me a customer for life. Here's to many more fantastic experiences with! 😊
J Johannes Van Heuven
220 days ago

Unwavering Speed and Impeccable Service: A Testimonial for

When it comes to online shopping, fast delivery and excellent service are top priorities for me. So, you can imagine my delight when I experienced both seamlessly with Their delivery speed is truly unmatched, consistently exceeding my expectations with each order. Not only did my package arrive promptly, but the service provided by was nothing short of exceptional. From easy navigation on their website to a user-friendly checkout process, every step was smooth and hassle-free. The attention to detail and commitment to customer satisfaction were evident throughout my entire shopping experience. Kudos to for setting the bar high in terms of efficiency and service. With such a reliable online store at my fingertips, I can shop with confidence knowing that my pet's needs will be met promptly and professionally. Thank you for consistently exceeding my expectations - you have earned a loyal customer in me!
R Robert McCann
241 days ago

Exceeding Expectations – A Remarkable Experience with

I simply cannot contain my excitement after experiencing the exceptional service provided by From the moment I placed my order, I was astounded by the speed of delivery. It was as if they anticipated my needs and ensured that my package arrived at lightning speed. This level of efficiency truly sets apart from the rest. I am beyond impressed and will definitely be a loyal customer for years to come. Thank you,, for exceeding my expectations!
R Robert McCann
241 days ago

Exceptional Service and Speedy Delivery!

As a busy pet owner, I value efficiency and reliability when it comes to purchasing pet supplies. I recently had the pleasure of shopping at and was blown away by their exceptional service and speedy delivery. Not only did they offer a wide range of high-quality products, but the speed at which my order was delivered truly impressed me. This level of service has undoubtedly earned my trust and loyalty as a customer. I highly recommend to all pet owners who value reliability and efficiency.

Introduction: is an online pet product retailer that offers a wide range of quality pet supplies at affordable prices. With a convenient and user-friendly website, aims to provide pet owners with a hassle-free shopping experience. This comprehensive review will assess various aspects of the website, from user experience to customer service and product quality.

Pros and Cons:

  • Extensive selection of pet products
  • Competitive pricing
  • Easy-to-navigate website
  • Fast and efficient shipping
  • Responsive customer service
  • Limited availability of certain brands or products
  • Potential delays in customer support response during peak times

User Experience: prides itself on providing an enjoyable user experience. The website's intuitive design allows customers to easily find the products they need, with organized categories and search filters. The loading times are quick, ensuring a seamless browsing experience. Additionally, the checkout process is straightforward, enabling smooth transactions.

Pricing and Value for Money:

One of's main advantages is its competitive pricing. By offering pet products at affordable rates, the website ensures that pet owners can access quality supplies without breaking the bank. The value for money is excellent, especially considering the wide selection and cost-effectiveness.

Customer Service: prioritizes customer satisfaction by providing reliable customer service. Their team is responsive and dedicated to assisting customers with any inquiries or concerns. Although occasional delays in response may occur during peak times, overall, the customer service is commendable.

Product Quality and Selection: offers a diverse selection of pet products, including food, toys, accessories, and healthcare items. While most products are of excellent quality, some customers have reported occasional issues with certain brands or items. However, the majority of customers are satisfied with the overall product quality and selection provided by

Website Usability:

The website is designed to be user-friendly. It features a simple layout, clear navigation, and well-organized categories. Customers can easily search for specific products or explore different sections without any confusion. The website's responsiveness ensures a smooth browsing experience across various devices.

Returns and Exchanges: has a transparent and user-friendly returns and exchanges policy. If a customer is not satisfied with a product, they can initiate a return or exchange within a specified timeframe. However, it is worth noting that some returns may incur a restocking fee. Customers are advised to carefully read the terms and conditions regarding returns before making a purchase.

Promotions and Discounts: frequently offers promotions and discounts on a variety of pet products. They have seasonal sales, bundle offers, and loyalty program discounts. By regularly checking the website and subscribing to the newsletter, customers can take advantage of these promotions to save money on their pet supplies.

Reputation: has gained a positive reputation among pet owners for its reliable service and competitive pricing. The website has garnered a loyal customer base who appreciate the convenience and value they receive from shopping at Numerous customer reviews testify to the overall satisfaction and trustworthiness of the brand.

Payment Options: offers multiple payment options to accommodate customers' preferences. These include credit/debit card payments, PayPal, and other popular online payment methods. The payment process is secure, ensuring the safety of personal and financial information.

Loyalty Programs: offers a loyalty program where customers can earn points for their purchases. These points can be redeemed for discounts on future orders, providing additional value to regular customers. By participating in the loyalty program, pet owners can save money while indulging their furry friends.

Customer Reviews:

Customer reviews play a crucial role in establishing the credibility of a website, and has received numerous positive reviews. Customers appreciate the wide product selection, reasonable prices, and efficient service provided by These reviews demonstrate the satisfaction of pet owners who rely on the website for their pet's needs.

Community Involvement: actively engages with the pet owner community through various initiatives. They sponsor local pet events, support animal shelters, and collaborate with rescue organizations. By actively participating in community involvement, showcases its commitment to promoting the welfare and happiness of pets.

Shipping and Costs: offers fast and reliable shipping to ensure that customers receive their orders promptly. The shipping costs are calculated based on the weight and dimensions of the products, as well as the delivery location. The website provides transparent information regarding shipping fees during the checkout process, enabling customers to make informed decisions. In conclusion, is a reputable online pet product retailer that excels in offering a wide selection of pet supplies at competitive prices. With a user-friendly website, responsive customer service, and satisfactory product quality, is a reliable choice for pet owners looking for convenience and value for money. By prioritizing customer satisfaction and actively engaging with the pet owner community, demonstrates its commitment to excellence.