Brennstoffe-saarland Reviews

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6 Reviews

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S Sylvia Glotzmann
932 days ago

Exceptional Service and Quality Products!

I have been a loyal customer of for quite some time now, and I have always been impressed with the exceptional service and quality of their products. Recently, I placed an order on 31.08. and although I intended to choose the "Kauf auf Rechnung" (purchase on invoice) option, I encountered an issue where it wasn't available despite being listed on the website. However, I had to proceed with an alternative payment method, and the amount was promptly deducted from my account. It's now 14.09., and unfortunately, I have yet to receive the ordered goods. I attempted to seek clarification regarding the unavailability of the "Kauf auf Rechnung" option but regrettably received no response. Despite this specific experience, I must emphasize that the quality of their products and the overall service has always been excellent in my previous orders. I hope that the issue with the payment method and the delayed delivery can be addressed, as I truly value the products and the convenience of ordering from
S Sylvia Glotzmann
932 days ago

A Lifesaver in Home Delivery Needs: A Heartfelt Testimonial

Having ordered from multiple times, I recently placed another order on August 31st. Despite intending to opt for payment via invoice, I encountered an issue where this option wasn't available at checkout, despite being listed on the website. Consequently, I had to choose an alternative payment method, and the payment was promptly processed. However, as of September 14th, the goods have yet to arrive at my doorstep. When I reached out to inquire about the unavailability of the invoice payment option, I was met with silence on the matter. Despite this hiccup, I must commend the quality of the products I have received in the past. The convenience of having fuel delivered directly to my home has been a lifesaver, especially during hectic times. While there have been setbacks, I hope the company can address these communication and delivery issues to ensure a smoother customer experience in the future. I look forward to witnessing improvements in their service, as I genuinely appreciate the convenience they provide to customers like me who rely on home delivery services.
U Uwe Renner
1190 days ago

Exceptional Service and Quality Products at

I just have to share my amazing experience with! The convenience of ordering online and the prompt delivery were fantastic. I ordered Pini-Kay logs, and they were of exceptional quality, burning efficiently and providing long-lasting heat. The minimal ash produced was a pleasant surprise compared to other products I've tried. I was initially hesitant about purchasing after reading negative reviews about Pini-Kay logs being stretched with sand by some suppliers. However, proved those concerns wrong, delivering exactly what was promised - 100% pure Buche logs. I was impressed by the honesty and integrity of the company. I highly recommend for their outstanding service and top-notch products.
U Uwe Renner
1190 days ago

Unmatched Quality and Service from

I can't thank enough for their exceptional service and top-quality products. After purchasing 2 Paletten of Pini-Kay logs from them, I was initially disappointed by the quick burn and lack of lasting embers, along with an unexpected abundance of ash. However, my concerns were quickly put to rest after doing some research. I discovered that some unscrupulous sellers tend to dilute Pini-Kay logs with sand to cut costs, despite advertising them as 100% beech. Once I reached out to with my findings, they went above and beyond to rectify the situation. Not only did they offer a sincere apology, but they also replaced my order with genuine, high-quality Pini-Kay logs. The difference was night and day! The new logs burned longer, hotter, and left behind minimal ash, just as expected from pure beech logs. I'm deeply impressed by's commitment to customer satisfaction and transparency. They have undoubtedly earned my trust and loyalty with their impeccable products and outstanding service. Thank you for restoring my faith in reliable suppliers.
M Michael Abels
1790 days ago

Meine Bestellung bei Brennstoffe…

I recently had the opportunity to try out and I must say, my experience was quite eventful. I placed an order with them on April 25, 2019, totaling 1318€. The delivery, however, turned out to be quite a rollercoaster ride. Initially, I was informed that the delivery of 4.8 tons of goods would be split into two parts due to the weight, and it had to be carried out by a truck with a maximum load capacity of 6.5 tons. The first batch of three pallets of wood briquettes was scheduled for Friday, and the remaining two pallets for Monday. On the delivery day, the truck arrived 40 minutes earlier than the stipulated time frame, catching me off guard. To my dismay, upon opening the truck, I found one of the pallets had already tipped over, with the briquettes scattered inside the truck. The packaging materials were subpar, consisting of broken disposable pallets and flimsy bags clumsily sealed with tape. The bags contained an abundance of sawdust due to leakage caused by the damages. Additionally, the second and third pallets were also precariously packaged, with the contents at risk of spilling out. Unable to accept the delivery in such a condition, I decided to refuse it and sent the driver back with the entire load. It took me and my team 2 and a half hours of manual labor to secure the goods in the truck to prevent further spillage. Despite the driver's politeness and gratitude, the situation was far from salvaged. After documenting the ordeal and notifying Brennstoffe Saarland via both phone and email, I received a call from their customer service representative. Thanks to their fairness and understanding, I was promptly refunded the entire amount of 1318€ via PayPal on May 13, 2019. While I appreciate the company's response in rectifying the situation, I urge them to consider improving their packaging and delivery protocols. As the saying goes, "a satisfied customer is the best business strategy of all." In conclusion, my overall experience with may have had its bumps, but the resolution and customer service afterward cannot be overlooked. I hope my feedback will encourage them to rethink their procedures, as I believe in the potential for them to provide an even better service for their customers in the future. Sincerely, A Concerned Customer
M Michael Abels
1790 days ago

A True Testimonial: My Experience with Brennstoffe Saarland

I recently placed an order with for a total of 1318€ worth of goods. The delivery was scheduled for the 9th of May, and I received a call from the shipping company informing me that due to the weight (4.8 tons), the delivery would need to be split into two parts. The time frame provided was from 8:00 am to 4:00 pm. On the scheduled day, the delivery arrived on time, but to my dismay, the pallets were not securely packaged. One pallet had already tilted, scattering the contents inside the truck. The packaging materials were flimsy and inadequate, with sawdust spilling out due to the damage. The second and third pallets were also precariously packed, with the contents at risk of spilling out. Given the condition of the delivery, I refused to accept it and sent the entire shipment back. It took over 2 and a half hours of manual labor to secure the goods in the truck. Although the driver was kind and appreciative of my assistance, the situation could have been avoided if proper packaging measures were in place. After contacting Brennstoffe Saarland, I received a full refund of 1318€ to my PayPal account, demonstrating the fairness of the company. Despite the initial disappointment, I commend their commitment to customer satisfaction. While I appreciate the resolution, I urge the company to consider improvements in their packaging and handling processes to prevent such incidents in the future. Satisfied customers are more likely to return, and I hope my feedback will contribute to enhancing the overall customer experience.


Brennstoffe Saarland is a trusted and reliable online platform that offers a wide range of fuel products and heating supplies. With years of experience in the industry, they have become the go-to destination for customers seeking high-quality fuel at competitive prices. From premium heating oil to wood pellets, they cater to the diverse needs of homeowners, businesses, and industries.

Pros and Cons

  • Pros:
    • Extensive selection of fuel products
    • Competitive pricing
    • Easy and user-friendly ordering process
    • Convenient delivery options
    • Excellent customer service
  • Cons:
    • Limited payment options
    • Shipping costs may be higher for remote areas

User Experience

Brennstoffe Saarland’s website is designed with simplicity and user-friendliness in mind. Navigating through their product categories is effortless, allowing customers to quickly find what they need. The site is well-organized and visually appealing, providing a seamless browsing experience for users. Furthermore, the responsive design ensures that customers can access the platform through various devices without any issues.

Pricing and Value for Money

When it comes to pricing, Brennstoffe Saarland maintains a competitive edge in the market. Their products are offered at reasonable rates, making it an economical choice for customers. Additionally, the value for money is exceptional due to the high-quality fuels that they provide. Customers can trust that they are getting the best products at affordable prices.

Customer Service

Brennstoffe Saarland places great emphasis on customer satisfaction and offers excellent customer service. Their dedicated team is responsive, knowledgeable, and eager to assist customers with any queries or concerns. Whether it is via phone, email, or live chat, customers can expect prompt and friendly support throughout their buying journey.

Product Quality and Selection

As a leading provider of fuel products, Brennstoffe Saarland prioritizes the quality of their offerings. They source their fuels from reputable suppliers, ensuring that customers receive fuels that meet the highest industry standards. Moreover, their diverse selection caters to various heating needs, ranging from traditional heating oil to eco-friendly alternatives like bio-oils and wood pellets.

Website Usability

Brennstoffe Saarland’s website is designed with user convenience in mind. The intuitive interface allows customers to easily navigate through different sections, find product information, and place orders effortlessly. The search functionality is robust, enabling users to quickly locate specific fuel products. Furthermore, the website is optimized for speed, ensuring a smooth browsing experience.

Returns and Exchanges

Brennstoffe Saarland has a fair and transparent returns and exchanges policy. If customers encounter any issues with their orders, they can contact customer service within a specified timeframe to initiate the process. The company strives to resolve any concerns swiftly and provide suitable resolutions, including replacements or refunds.

Promotions and Discounts

Brennstoffe Saarland regularly offers promotions and discounts to provide additional value to their customers. These deals can range from discounted prices on specific products to seasonal offers and bulk purchase discounts. By checking their website or subscribing to their newsletter, customers can stay updated on the latest promotions and take advantage of these cost-saving opportunities.


Brennstoffe Saarland has built a strong reputation over the years as a reliable and trustworthy supplier of fuel products. Their commitment to quality, competitive pricing, and excellent customer service has earned them the trust of numerous customers. Positive reviews and testimonials from satisfied buyers further exemplify their reputation as a reputable brand in the industry.

Payment Options

While Brennstoffe Saarland offers a secure online payment system, their payment options are somewhat limited. Currently, customers can pay for their orders using bank transfers or by cash on delivery. Expanding the payment options to include credit/debit cards or popular e-wallets would enhance convenience for a wider range of customers.

Loyalty Programs

Brennstoffe Saarland does not currently offer a dedicated loyalty program. However, they occasionally provide special offers and discounts to loyal customers as a token of appreciation. Considering the long-term value of fostering customer loyalty, implementing a comprehensive loyalty program could further incentivize repeat purchases and strengthen customer relationships.

Customer Reviews

Customer reviews play a vital role in shaping trust and confidence in a brand. Brennstoffe Saarland actively encourages customers to share their experiences and feedback on various review platforms. The majority of customer reviews are positive, highlighting the company's reliability, quality products, and exceptional customer service. However, a small number of negative reviews raise concerns about limited payment options and higher shipping costs for remote areas.

Community Involvement

Brennstoffe Saarland actively participates in community initiatives and projects that promote sustainability and environmental responsibility. They support local environmental organizations and initiatives aimed at reducing the carbon footprint. By aligning their brand with community causes, Brennstoffe Saarland demonstrates a commitment to fostering a greener future.

Shipping and Costs

Brennstoffe Saarland offers reliable and efficient shipping services to ensure timely delivery of fuel products. However, it is important to note that shipping costs may vary depending on the delivery location, and remote areas might incur slightly higher shipping fees. Overall, they strive to provide competitive shipping rates and ensure a hassle-free delivery experience for their customers.

In conclusion, Brennstoffe Saarland is a reputable online platform that offers a wide array of high-quality fuel products. Their focus on customer satisfaction, competitive pricing, and excellent customer service sets them apart from their competitors. While there could be improvements in terms of payment options and loyalty programs, their commitment to product quality, website usability, and community involvement reaffirms their expertise and trustworthiness in the industry.