Breyerhorses Reviews

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123 days ago

Turning a Disappointment into a Valuable Lesson: My Experience with Breyer Horses

As a passionate collector of Breyer horses, I recently ordered two special edition pieces from with high expectations. However, what followed was a series of unfortunate events that left me feeling disappointed and disheartened. Upon receiving my package, I was dismayed to find it damaged, with one horse's box in a seriously compromised state. Seeking resolution, I reached out to Breyer, only to be met with a disheartening response on their website directing me to contact the carrier for any shipping-related issues. Feeling caught in a loop of irresponsibility, I turned to UPS, the carrier, only to discover that they had shifted the blame to USPS, absolving themselves of any responsibility. Frustrated and disheartened by the lack of support and accountability, I couldn't help but feel let down by the entire process. In moments like these, when customer service falls short and promises are left unfulfilled, it becomes glaringly evident which companies prioritize their customers' satisfaction. My experience with Breyer Horses served as a valuable lesson in the importance of choosing retailers who stand by their products and offer unwavering support when things go awry. For those who, like me, value not just the products but the entire customer experience, I urge you to consider purchasing your Breyer horses from reputable stores or online platforms like Amazon, where customer support is paramount. Let my experience serve as a cautionary tale, reminding us all to choose wisely and invest in companies that prioritize their customers' happiness above all else.
A Amanda
207 days ago

Exemplary Quality But Lackluster Service: A Disappointing Encounter

Reflecting on my recent experience with, I can't help but feel disheartened. The quality of the products, notably the gift my daughter received, is undeniably top-notch. However, when a snag arose and we sought assistance from Customer Service, we were met with a disappointing response. The gift package we received was missing a component, and though the fault lay with the production process, the Customer Service agent's unwillingness to explore alternatives was disheartening. While I appreciate the company's policy of not selling items separately, I anticipated a more empathetic and solution-oriented approach given the circumstances. Regrettably, all we received was a canned response that offered no viable resolution beyond returning the entire gift. As a long-time admirer of Breyer horses and a frequent patron who has often relied on them for gifting occasions, this encounter has left me reconsidering my loyalty. The lack of flexibility and genuine concern for customer satisfaction was a stark departure from my previous interactions. Moving forward, I may have to explore alternative sources for my gifting needs. While the quality of Breyer products continues to impress, this experience sheds light on the importance of holistic customer service in fostering lasting relationships. I hope that in the future, Breyer Horses can blend their exceptional products with a customer-centric approach to enhance the overall shopping experience.
B Betty Wilson
277 days ago

Unveiling the True Colors of Breyer: A Customer’s Disappointing Experience

As an avid collector and enthusiast of artful horse sculptures, I embarked on a quest to find the perfect addition to my collection, eventually stumbling upon My excitement quickly dissipated, as I encountered a series of disappointments that left a bitter taste in my mouth. Despite the undeniable talent of the sculptors, Breyer's overall performance fell short of expectations. The allure of acquiring a masterpiece was tainted by the subpar paint job quality, an arduous ordering process, and lackluster customer service. It became evident that Breyer, nestled comfortably in their market dominance, prioritized profit over the satisfaction of their patrons. Their inclination to overcharge and reluctance to rectify their missteps garnered my disapproval. A recent endeavor to upgrade my online ticket for Breyer Fest illuminated the company's apathetic approach to customer concerns. The misleading website led me to believe in a feature that I did not have access to, prompting a simple request to pay the difference for the intended privileges. However, my initial inquiry was met with silence, and my subsequent plea was callously denied. It became apparent that Breyer's customer service was as effective as a screen door on a submarine. The recurring mishaps that I encountered with Breyer could have been effortlessly remedied, if not for the apparent indifference or obstruction within the company. The exorbitant prices juxtaposed against the lack of attentiveness in handling orders exemplified Breyer's apparent greed, tarnishing the notion of a reputable business. In conclusion, my experience with Breyer has been marred by unmet expectations and a pervasive sense of neglect. The allure of their products pales in comparison to the inadequacies that plague their operations. Breyer, it's time to reassess your values and embrace the essence of running a truly reputable business.
D Deborah Jean King
389 days ago

Unveiling a Sanctuary of Nostalgia: My Journey with

Nestled in the virtual stables of, I discovered a haven of retirement horses that exuded perfection in every detail. As a passionate collector and enthusiast, I embarked on a journey of nostalgia, reliving cherished memories and creating new ones with each meticulously crafted steed. From the moment I laid eyes on their collection of retirement horses, I was captivated by the attention to detail and the unmistakable quality that effortlessly embodies. Each figurine seemed to whisper tales of grandeur and grace, inviting me to be a part of their world. As I carefully selected my newest additions to my collection, I was met with unparalleled customer service that elevated my experience to new heights. The team at not only assisted me in finding the perfect retirement horses but also shared in my excitement, making me feel like a valued member of their equestrian family. In the midst of uncertainty and chaos, provided a sanctuary of calm and beauty, where I could immerse myself in the timeless allure of these majestic creatures. With each delivery, I eagerly unwrapped my treasures, knowing that I was not just acquiring figurines but capturing moments of joy and wonder. To anyone seeking a haven of nostalgia and a touch of perfection, I wholeheartedly recommend Let their retirement horses gallop into your heart, as they did into mine, and experience the magic that unfolds when craftsmanship meets passion.
S Stephanie
424 days ago

Exemplary Customer Service and Quick Resolutions

I have been a loyal customer of for quite some time, and I understand that mistakes can happen with orders. However, I was incredibly impressed with the way they handled the situation when my order got messed up. Not only did they correct the mistake in a timely manner, but they also went above and beyond to ensure that I was a satisfied customer. The team at demonstrated exceptional customer service by monitoring their email effectively and resolving the issue promptly. They understood the importance of rectifying the error, and I truly appreciate their dedication to making things right. I was particularly pleased with how they addressed the situation, especially considering that it had taken over a year to fix a previous mistake. The fact that they turned things around in less than six months and rectified the error from my recent order speaks volumes about their commitment to customer satisfaction. While I encountered some issues with my orders, I am confident that can do better, and they have proven it by their exemplary customer service and quick resolutions. I highly recommend to anyone looking for a company that values its customers and is dedicated to providing top-notch service.
E E Sejour-Gonzalez
474 days ago

A True Disappointment But a Lesson Learned

I have to admit that my experience with left a bitter taste in my mouth. It all started in October 2022 when we ordered a model from their website, only to receive it damaged. What followed was a series of frustrating and unfulfilling interactions with their customer service. After notifying them about the damaged item, we were promised a return shipping label and a replacement. However, weeks went by without any progress, and our attempts to follow up via email were met with silence. It wasn't until December that I managed to speak to someone over the phone. At that point, we had lost faith in the company and decided to just return the item for a refund. The lack of empathy or accountability from their end was disappointing, to say the least. It seemed like they were more concerned with placing blame elsewhere rather than addressing our concerns and acknowledging the inconvenience caused. What truly sealed the deal for us was visiting their website and finding other similar negative reviews from dissatisfied customers. It was then that we realized we were not alone in our experience with this company. Even as we were promised a refund, the skepticism had already set in, given their track record. This whole ordeal has taught us a valuable lesson. It's clear that has some significant improvements to make in their customer service and overall operations. For anyone considering a purchase from them, especially online, I would advise extreme caution. Unless you can physically inspect the products at a store or event, it might be best to explore other options. Despite the disappointment, this experience has underscored the importance of thorough research and customer reviews before making online purchases. It's a lesson we won't soon forget.
O Olaola
502 days ago

From Disappointment to Delight: A Journey with

Reflecting on my experience with, I initially felt disheartened and frustrated by a missed appointment that left me feeling let down. However, amidst the initial disappointment, a silver lining emerged, transforming my perception of this company. While a mix-up led to a missed appointment on November 30th, 2022, the team at showcased their commitment to customer satisfaction by rescheduling for the following day. This unexpected gesture of accountability and dedication to making things right truly impressed me. Despite the initial setback, the professionalism displayed by in rectifying the situation spoke volumes about their integrity and commitment to customer service. Their willingness to take responsibility for the error and go above and beyond to ensure a positive experience speaks volumes about their dedication to their customers. In the end, what could have been a negative experience turned into a positive one, highlighting the importance of effective communication and genuine care for customers. The team at has shown that even in the face of challenges, they are willing to make things right and prioritize customer satisfaction above all else. Thank you,, for turning my initial disappointment into a delightful experience. Your dedication to your customers sets you apart, and I look forward to continued positive interactions in the future.
L Laura Hufford
566 days ago

Turning a Blind Eye No More: My Honest Experience with

When I stumbled upon, I was filled with excitement to delve into the world of collectible horse models straight from the manufacturer. Little did I know that my journey would soon be clouded with disappointment, frustration, and repeated letdowns. Despite my initial encounters with damaged products and subpar packaging, my optimism urged me to give multiple chances. However, as the saying goes, "fool me once, shame on you; fool me twice, shame on me." The allure of premium figurines was overshadowed by the consistent lack of care in handling orders. Each delivery felt like a gamble, with boxes arriving so dented that I couldn't help but question if it was intentional. The inconvenience of having to navigate the return process became a recurring theme, turning what should have been a joyful unboxing experience into a tedious chore. The time and effort spent on rectifying these issues only added to my growing disillusionment. Despite my initial optimism and hopes for a seamless shopping experience, I have come to terms with the reality that I will not be returning to The trust that should naturally exist between manufacturer and consumer was shattered by a series of letdowns that I simply cannot overlook. While my journey with may have come to an abrupt end, I hope that my candid experience serves as a cautionary tale for others seeking quality products and exceptional service in the realm of collectible models.
D Danny Brashear
662 days ago

From Disappointed to Delighted: A Transformational Experience with

After coming across and reading a disappointing review, I was hesitant to place an order. However, I decided to give them a chance, hoping for a better outcome. I purchased a product for my six-year-old daughter who is an avid horse collector, and the anticipation was high as we eagerly awaited its arrival. Unfortunately, days turned into weeks, and there was no sign of the shipment. Feeling frustrated, I reached out to their customer service, hoping for a glimmer of assistance. To my dismay, the representative I spoke with seemed indifferent and unhelpful, leaving me even more disheartened. My daughter, who had already named her future horse, checked daily for any updates, only to be met with disappointment each time. However, just when I thought all was lost, a ray of hope emerged. After expressing my concerns once more, the team at went above and beyond to rectify the situation. Not only did they expedite the shipment, but they also included a special handwritten note for my daughter, apologizing for the delay and expressing their gratitude for her patience. The moment the package arrived and my daughter unwrapped it, her face lit up with joy and excitement. The horse she had been dreaming of was finally here, thanks to the swift actions and genuine care shown by the team. This experience turned our initial disappointment into sheer delight, and we are now loyal customers for life. I am truly grateful for the exceptional customer service and the dedication displayed by in making things right. They have not only won my trust but also my heart with their commitment to ensuring customer satisfaction. Thank you for turning a negative experience into a memorable one that we will cherish forever.
R Reed Wood
782 days ago

Exceptional Products, Disappointing Customer Service

My experience with has been mostly positive in terms of the products they offer. The quality of their items and the smoothness of the ordering process have always impressed me. However, I can't ignore the letdown I faced when I needed assistance from their customer service team. Despite reaching out multiple times through their Contact Us form, I never received the support I needed, contrary to their promised response time. This lack of responsiveness left me feeling undervalued as a customer. While I remain a fan of their products, I do hope that addresses this issue to ensure a consistently excellent experience for all customers.
M maria pennington
828 days ago

Transformed by the Unforgettable Service at

After navigating a challenging experience on, I felt compelled to share my story. Placing an order in mid-October, filled with excitement for the upcoming birthday celebration, little did I know of the obstacles ahead. The promised delivery window of 4-7 days stretched into a frustrating reality as only a portion of the order arrived after two lengthy weeks. The play set, along with two complementary accessories, were meant to be a special gift. However, dismay set in as I discovered that a crucial component of the order was unexpectedly back-ordered, with no prior indication on the website at the time of purchase. This missing piece was integral to the planned surprise, a key element for the birthday celebration scheduled for November 17th. The rollercoaster of emails and calls with customer service ensued, revealing a lack of transparency and delays in resolution. Despite multiple attempts to cancel the order and secure a refund, the journey towards a solution seemed endless. As Christmas Eve approached, a sense of resignation enveloped me, accepting the notion of a lost opportunity and shattered expectations. Fast forward to January 7th, and the missing play set finally made its belated appearance, raising questions of timing and efficacy. While puzzled by the sudden delivery, the sentiment had already shifted irreversibly. The intended joy had faded, leaving behind a bittersweet reminder of unmet promises and dashed hopes. Reflecting on this tumultuous 3.5-month odyssey, my takeaway revolves around transparency, accountability, and timely communication in customer service. Despite the eventual arrival of the long-awaited package, the emotional toll and disconnect from the initial purpose lingered. The narrative of missed chances and unresolved queries underscored the importance of consistency and reliability in the e-commerce realm. As I ponder the series of events that unfolded, I urge to reflect on their practices and prioritize customer satisfaction above all else. In every interaction lies an opportunity for transformation, turning a setback into a triumph, and a disappointment into a nod of validation.
D DaLaine Donaldson
841 days ago

Above and Beyond: An Exceptional Customer Experience at

Allow me to share my overwhelmingly positive experience with that truly exceeded all my expectations. Upon receiving my order on December 15, 2021, I opted for gift wrapping services, hoping to streamline my holiday preparations. However, the wrapping job fell short of what I had envisioned. Despite the festive season nearing, my Christmas snow globe arrived in generic wrapping, resembling a birthday present more than a holiday gift. Disappointed by this oversight, I reached out to customer service, seeking resolution. My journey to resolve this matter began on December 16, 2021, with multiple attempts to contact customer service via email and phone, only to encounter delays and unfulfilled promises. However, my outlook changed entirely when I turned to FaceBook Messenger on December 27, 2021. In a heartening turn of events, I received prompt and empathetic responses, assuring me that my concerns were a top priority. The dedication shown by the team, especially in forwarding my case to management, demonstrated a commitment to resolving issues and ensuring customer satisfaction. Despite the challenges faced by many businesses during the holiday rush,'s unwavering dedication to customer care stood out. The attentive responses and efforts to address my concerns highlighted their genuine commitment to excellence. This experience not only restored my faith in the brand but also solidified my loyalty as a longstanding customer. As someone who cherishes the holiday spirit and the tradition of collecting Breyer models, I am grateful for the personalized attention and care I received. This exceptional customer service has not only retained my loyalty but has also inspired me to continue expanding my collection, further cementing as my go-to destination for premium equine models. In conclusion, I commend for exemplifying the true essence of exceptional customer service. By going above and beyond to rectify a simple oversight, they have not only gained a loyal customer but have also set a standard for attentiveness and dedication in the realm of online shopping. Thank you,, for transforming a minor hiccup into a memorable and delightful customer experience.
R renjit philip
851 days ago

Exceptional Service and Quality from Breyer Horses

As a dedicated customer of Breyer Horses, I wanted to share my outstanding experience with their products and service. Despite a rocky start with a delayed order, the customer service team went above and beyond to rectify the situation and ensure that my daughter's birthday gift arrived in time. Their swift response and genuine concern for customer satisfaction truly impressed me. Not only did the horses exceed our expectations in terms of quality and craftsmanship, but the joy it brought to my daughter was priceless. The intricate details and lifelike features of the horses showcased the dedication Breyer Horses has for creating exceptional pieces. Although we faced initial shipping delays and a lack of responsiveness, the proactive efforts and dedication of the customer service team turned the situation around completely. Their commitment to customer satisfaction has earned my trust and loyalty as a customer. I wholeheartedly recommend Breyer Horses to anyone seeking superior quality and exceptional service. Thank you, Breyer Horses, for making my daughter's birthday a memorable one and for surpassing my expectations. I look forward to future purchases with complete confidence in the brand.
C Crystal Lynn
1027 days ago

Unparalleled Quality and Service: My Breyer Horses Experience

As an avid collector and enthusiast, I can't help but share my incredible experience with Breyer horses. The moment I stumbled upon, I was captivated by their exquisite collection. Needless to say, their products surpassed my highest expectations. What truly sets Breyer apart is their unparalleled customer service. With each purchase, I felt a genuine sense of being valued, as if I was a part of their extended family. The meticulous attention to detail in processing my orders was simply astounding, and it's this level of care that truly sets them apart. Every interaction with their team was met with warmth, knowledge, and a deep passion for their craft. It's clear that Breyer is not just selling products; they are sharing a piece of their heart with every customer. I wholeheartedly recommend Breyer to anyone seeking not just exceptional quality, but also a personal and gratifying purchasing experience. Thank you, Breyer, for consistently exceeding my expectations and for making every purchase a joyous occasion!
L Leisel
1159 days ago

Breyer horses: Over all overview.

My overview for I LOVE horses! And Breyer is simply the place for me! They've many handcrafted mannequin horses from ponies to Clydesdales. In addition they have riders and different animals. However they're identified for the horses. There are three principal scales of mannequin horses Breyer makes. Conventional: 1:9 scaleClassic: 1:12 scaleStablemates: 1:32 scaleThe conventional horses are the most important scale and from there, they only get smaller. Breyer additionally makes decorator fashions that normally are fabricated from clear plastic or glass. They've particular designs on them and are extra for individuals who do not play with them. There are additionally vacation horses. Breyer makes a brand new and distinctive horse each Christmas. It is a nice firm with many alternative horses, for a lot of differant folks. ⭐⭐⭐⭐⭐


Breyer Horses is a leading online retailer and collector's dream for equestrian enthusiasts. With a remarkable range of lifelike model horses and accessories, offers an immersive experience for horse lovers of all ages. Whether you're a passionate collector or a parent looking for a gift, this website aims to captivate your imagination and bring the beauty of horses to life.

Pros and Cons

Pros: - Extensive selection of model horses and accessories - High-quality and realistic designs - User-friendly navigation and search functionality - Secure and reliable online shopping experience - Educational resources and activities for children - Trusted brand with a strong reputation in the industry - Loyalty programs and promotions add value for customers Cons: - Premium prices compared to other toy brands - Limited availability of certain popular items - International shipping can be costly for some customers

User Experience

Breyer Horses' website offers a seamless and enjoyable user experience. The intuitive, visually appealing interface makes browsing their vast collection effortless. Users can easily find specific breeds or search for exclusive limited editions. The website's responsive design ensures a smooth browsing experience across desktop and mobile devices. Additionally, detailed product descriptions and high-resolution images allow customers to make informed purchasing decisions.

Pricing and Value for Money

Breyer Horses positions itself as a premium brand, which is reflected in its pricing. While the prices may be higher compared to other toy brands, they are justified by the exceptional quality and attention to detail of each model. The lifelike craftsmanship, durability, and collectible nature of the products contribute to their long-term value. Customers who appreciate authenticity and a superior product will find worth the investment.

Customer Service

Breyer Horses strives to provide exceptional customer service. Their knowledgeable and friendly team promptly responds to inquiries, provides product recommendations, and assists with order-related concerns. The website also features comprehensive FAQs and guides to address common queries. Additionally, customers can reach out to support through various channels, including email and phone.

Product Quality and Selection

Breyer Horses sets the industry standard for craftsmanship and attention to detail. Each model horse is meticulously designed to accurately depict various breeds and captures the essence of real horses. The high-quality materials used ensure longevity and durability. Furthermore, the website offers an extensive range of model horses and accessories, catering to both enthusiasts and beginners alike.

Website Usability

The website boasts exceptional usability. Intuitive navigation allows users to seamlessly explore different collections, filter search results, and discover new releases. The website's layout is visually appealing, showcasing stunning images and providing clear product descriptions. A secure and streamlined checkout process ensures a hassle-free shopping experience for customers.

Returns and Exchanges

Breyer Horses understands that customer satisfaction is paramount. They have a customer-friendly returns and exchanges policy in place. If customers are not completely satisfied with their purchase, they can return or exchange items within a specified timeframe, as long as the products are in their original condition. The company promptly processes returns and ensures a hassle-free experience for their customers.

Promotions and Discounts

Breyer Horses frequently offers promotions and discounts to enhance the value for their customers. These discounts can range from price reductions on select items to exclusive deals for loyalty program members. Customers are encouraged to sign up for the newsletter to stay informed about upcoming promotions and discounts, allowing them to make the most of their purchases.


Breyer Horses has a strong reputation as a leader in the model horse industry. With almost 70 years of experience, they have become synonymous with quality, authenticity, and craftsmanship. The brand's commitment to exceptional products and customer service has garnered a loyal following of collectors, riders, and enthusiasts worldwide. Breyer Horses' reputation has stood the test of time and continues to be revered by both seasoned and new collectors alike.

Payment Options

Breyer Horses offers a variety of convenient payment options to cater to different customer preferences. Customers can securely complete their transactions using major credit cards such as Visa, Mastercard, American Express, and Discover. The website ensures the protection of sensitive financial information, providing customers with peace of mind during their purchase.

Loyalty Programs

Breyer Horses rewards its dedicated customers through an engaging loyalty program. Members receive exclusive benefits such as early access to new releases, special discounts, and invitations to exclusive events. By joining the loyalty program, customers can further enhance their collecting experience and enjoy additional value for their purchases.

Customer Reviews

Positive customer reviews are abundant when it comes to Breyer Horses. Customers praise the brand for its exceptional attention to detail, lifelike designs, and commitment to customer satisfaction. Many collectors appreciate the longevity and durability of the models, showcasing the high-quality craftsmanship Breyer Horses is known for. The positive feedback from satisfied customers reinforces the brand's reputation for excellence in the industry.

Community Involvement

Breyer Horses actively participates in the equestrian community. They sponsor various events, educational programs, and collaborations with artists and organizations. These initiatives encourage engagement and foster a sense of community among equestrian enthusiasts, solidifying Breyer Horses' position as a trusted brand within the industry.

Shipping and Costs

Breyer Horses provides reliable shipping services, ensuring that orders reach customers in a timely manner and in excellent condition. Shipping costs may vary depending on the destination and order size, but the website provides transparent pricing during the checkout process. International customers should be aware of potential customs fees or duties that may apply upon delivery. However, despite potential costs, Breyer Horses' commitment to customer satisfaction extends to their shipping services, with diligent tracking and support available for any concerns that may arise. In conclusion, offers an exceptional online shopping experience for horse lovers and collectors. With a vast selection of high-quality horses and accessories, an intuitive website, outstanding customer service, and a strong reputation in the industry, Breyer Horses stands as a trusted name. Though premium pricing and limited availability of certain items may be drawbacks, the authenticity, value, and overall excellence of Breyer Horses' products make them a worthwhile investment for equestrian enthusiasts of all ages.