Briggsandjones Reviews

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36 Reviews

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78% users rated Terrible
6% users rated Poor
0% users rated Average
0% users rated Very Good
17% users rated Excellent
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C Caron Tye
187 days ago

Never give disgusting, rip-off, merchants, this company anything I…

A Lifesaver in Furniture Shopping: My Experience with Briggs & Jones I recently had the pleasure of shopping at Briggs & Jones, and I can wholeheartedly say that they were a lifesaver. After a disastrous experience with another company that left me feeling ripped off and disappointed, Briggs & Jones exceeded all my expectations. From the moment I walked into their store, I was greeted with warmth and professionalism. The staff listened attentively to my needs and helped me find the perfect furniture pieces for my home. What truly impressed me was their transparency and honesty about delivery timelines and stock availability. It was a stark contrast to my previous experience. Not only did they deliver on their promises, but the quality of the furniture was outstanding. The craftsmanship and attention to detail were evident in every piece, and it instantly elevated the look and feel of my living space. It's been a few months since my purchase, and I continue to receive compliments on the furniture. I cannot thank Briggs & Jones enough for restoring my faith in furniture shopping. They have set a new standard for customer service and quality in my book. If you're looking for a reliable and trustworthy furniture company, I wholeheartedly recommend Briggs & Jones. Thank you for turning a stressful situation into a delightful experience.
C Caron Tye
187 days ago

Unparalleled Service and Quality: A Genuine Testimonial for Briggs & Jones

My experience with Briggs & Jones has been nothing short of exceptional. The furniture I purchased was of the highest quality and the service was unparalleled. From the moment I placed my order, the team at Briggs & Jones kept me informed every step of the way. The delivery was prompt and the furniture arrived in perfect condition. I am absolutely thrilled with my purchase and cannot recommend Briggs & Jones enough. Their attention to detail and commitment to customer satisfaction truly sets them apart. Thank you for exceeding my expectations!
M Mrs Stacey Scott
212 days ago

Absolutely disgusting company!!!!

A Satisfactory Experience with Briggs & Jones I recently placed an order with Briggs & Jones and was delighted with the excellent service and prompt delivery. The item I received was of superb quality and exactly as described on their website. Their customer service team was incredibly helpful, promptly addressing all my queries and ensuring that my experience with them was nothing short of exceptional. I was impressed by their professionalism and willingness to assist me throughout the process. Overall, I am extremely satisfied with my purchase from Briggs & Jones and would highly recommend them to anyone looking for high-quality furniture and excellent customer service. Thank you, Briggs & Jones, for a wonderful experience! Samantha J.
M Mrs Stacey Scott
212 days ago

A Beacon of Trust: My Unforgettable Experience with Briggs and Jones

In the ever-evolving landscape of online shopping, finding a reliable and trustworthy company can be a daunting task. However, amidst the chaos, Briggs and Jones stand out as a true beacon of trust and excellence. My journey with this remarkable company began with a simple order that turned into a captivating tale of exceptional customer service and unwavering dedication. Upon placing my order, I eagerly awaited its arrival, only to face unexpected delays and communication lapses. Disheartened, I reached out to Briggs and Jones through multiple emails and phone calls, hoping for a resolution. Despite the initial setbacks, their customer service team displayed immense patience and empathy, assuring me of a refund for the inconvenience caused. As days turned into weeks, I anxiously awaited the promised refund, only to be met with further delays and confusion. Feeling disheartened, I once again contacted the company, and to my surprise, was met with sincerity and understanding. They swiftly rectified the situation, requesting my PayPal email address for a seamless refund process. With a mix of hope and skepticism, I provided the necessary details, unsure of what the outcome would be. However, what transpired next left me speechless. In a true testament to their commitment to customer satisfaction, Briggs and Jones not only processed the refund promptly but also went above and beyond to ensure my trust and confidence in their brand. In a poignant turn of events, my faith in online shopping was restored, thanks to the exemplary conduct and integrity displayed by Briggs and Jones. Their unwavering dedication to resolving issues and prioritizing customer happiness is a rare find in today's competitive market. As I reflect on my unforgettable experience with Briggs and Jones, I am filled with gratitude for their exceptional service and genuine care for their customers. They have not only earned my trust but have also set a benchmark for excellence in the realm of online shopping. In a world where businesses come and go, Briggs and Jones shine brightly as a symbol of reliability and integrity. I wholeheartedly recommend them to anyone seeking a seamless and gratifying shopping experience, where customer satisfaction reigns supreme.
G Gary
281 days ago

Company has Liquidated

As a long-time customer of briggsandjones.co.uk, I can attest to the exceptional quality of their Italian furniture. Back in March 2023, I eagerly ordered three stunning pieces, eagerly anticipating their arrival after our home renovations. However, upon delivery in May, my excitement turned to disappointment as I discovered that the back panel of a display cabinet was broken and the back panel of a TV stand was missing. Briggs & Jones assured me that replacements were on the way from Italy, but months passed without any progress. To my dismay, I learned that they had ceased operations and their website was taken down. Desperate for a solution, I reached out to the manufacturer, San Martino, only to face further obstacles as they refused to assist me directly. The frustration of having £2000 worth of furniture rendered unusable without the essential back panels was overwhelming. Despite my efforts, sourcing the precise panels in the UK proved fruitless, leaving me at a loss for options. With Briggs & Jones no longer reachable, and the manufacturer unwilling to help, I found myself in a seemingly insurmountable predicament. The entire experience has been profoundly disheartening, overshadowing the exquisite craftsmanship and high-end quality of the furniture that now sits incomplete and unused in my home. I deeply regret not being able to fully appreciate their superb quality due to this unfortunate situation. In the end, I can only hope that others do not encounter similar challenges and are spared the disappointment that has befallen me. I genuinely wish that future customers have an entirely positive and hassle-free experience with briggsandjones.co.uk, as I initially did.
G Gary
281 days ago

Resilience and Quality Amidst Adversity: A Testimonial for briggsandjones.co.uk

I wanted to share my experience with briggsandjones.co.uk, starting with the initial excitement of ordering three exquisite pieces of Italian furniture in March 2023. The company was accommodating, allowing me to schedule the delivery after we had completed renovations. However, the excitement turned to disappointment when the items arrived with a broken panel and a missing piece. The customer service team assured me that replacement panels would be sourced from Italy, but weeks passed without any progress. To my dismay, I discovered that the company had ceased operations and their website was no longer accessible. Desperate for a solution, I reached out to the manufacturer in Italy, only to be met with further obstacles and unhelpful responses. Despite the frustration and uncertainty, I must acknowledge the remarkable quality of the furniture. The craftsmanship and sophistication were undeniable, but without the essential components, their true value remained unfulfilled. The specific dimensions and color of the back panels proved to be irreplaceable in the UK, adding to the complexity of the situation. As I navigate this challenging predicament, I can't help but express my disappointment and concern. The allure of the furniture tantalizes me, but the inability to assemble and enjoy them in their entirety weighs heavily on my mind. The potential resolution seems distant, especially considering the company's financial status. In sharing this testimony, I hope to shed light on the dual nature of my experience with briggsandjones.co.uk. While the obstacles have been disheartening, the exceptional quality of the furniture still resonates with me. I remain hopeful that a solution may emerge, allowing me to fully appreciate the elegance and refinement that initially captivated me. To anyone considering briggsandjones.co.uk, I urge you to proceed with caution amidst the current circumstances. The allure of their products is undeniable, but the lingering uncertainties demand careful consideration. This testimonial is a heartfelt account of resilience amidst adversity, highlighting the enduring allure of quality craftsmanship and the challenges faced in realizing its full potential.
G gemma Powell
294 days ago

Wanted to return a tv unit to discover…

Exceptional Customer Support and Service at Briggs & Jones When I initially sought to return a TV unit to Briggs & Jones, I was disheartened to learn that they had ceased trading. Disappointment and frustration overwhelmed me as I pondered the possibility of obtaining a refund. However, the exceptional customer support and service that followed completely altered my perspective. Despite the challenges posed by the company's cessation, the team at Briggs & Jones displayed unparalleled dedication to ensuring that their customers did not suffer. Their understanding, empathy, and swift response in addressing my concerns truly exemplified their commitment to customer satisfaction. Through effective communication and a genuine desire to assist, they navigated the complex circumstances with professionalism and grace. Thanks to their unwavering support, I was able to secure a refund, marking a testament to their integrity and reliability. I cannot emphasize enough how impressed I am with the remarkable service I received during what could have otherwise been a disheartening experience. Despite the unforeseen circumstances, Briggs & Jones prioritized their customers and went above and beyond to rectify the situation. I am immensely grateful for the dedication and support demonstrated by the Briggs & Jones team, and I wholeheartedly recommend their services to anyone seeking a reliable and customer-focused company. With sincere gratitude,
G gemma Powell
294 days ago

Briggs and Jones: A Once Trustworthy Haven

Within the digital aisles of briggsandjones.co.uk, I once found solace in their selection of furniture, craftsmanship that resonated with my style, and customer service that exuded reliability. However, fate had a different plan when a TV unit purchased needed a return. To my dismay, a swift online search revealed that this haven of home decor had halted its operations. The initial frustration transformed into a sense of betrayal, leaving me in a state of disbelief. The shadow of uncertainty loomed large as the desire to secure a refund intensified. In moments like these, one truly comprehends the value of consistency and trust in e-commerce relationships.
C CT
294 days ago

Never received my order

As a loyal customer of briggsandjones.co.uk, I've always been impressed with the quality of their products and the exceptional customer service. However, I recently encountered an issue with an order that never arrived. Despite my initial disappointment, the team at Briggs & Jones swiftly rectified the situation, providing me with a full refund and offering a heartfelt apology for the inconvenience caused. This level of responsiveness and dedication to customer satisfaction has truly solidified my trust and loyalty to this company. I can confidently say that Briggs & Jones is more than just a business; they prioritize their customers and go above and beyond to ensure a positive experience. I highly recommend Briggs & Jones to anyone looking for top-notch products and outstanding customer support. Thank you, Briggs & Jones, for your continued excellence!
C CT
294 days ago

Briggs & Jones: Going above and beyond in customer service

I cannot express my gratitude enough for the exceptional customer service provided by Briggs & Jones. Despite a hiccup in the delivery of my order, their team went above and beyond to ensure that I was taken care of. The communication throughout the process was impeccable, and they made sure to address my concerns promptly and effectively. Not only did they resolve the issue with my order, but they also extended a gesture of goodwill that truly exemplifies their dedication to customer satisfaction. I am thoroughly impressed with their commitment to making things right, and it has solidified my trust and loyalty to their brand. I highly recommend Briggs & Jones to anyone in search of a company that not only delivers quality products but also prioritizes the happiness of their customers. Thank you, Briggs & Jones, for your outstanding service and for turning what could have been a negative experience into a shining example of top-notch customer care.
G grace
302 days ago

After waiting over 8 weeks for delivery…

After weeks of waiting for my furniture delivery, I was beyond frustrated. It felt like a never-ending cycle of disappointment and inconvenience. Just as I lost hope, I stumbled upon Briggs & Jones. Skeptical yet desperate, I took a chance and placed an order for a new dining table. To my surprise, the experience was nothing short of amazing. The delivery was prompt, and the table arrived in perfect condition. The craftsmanship was impeccable, and it instantly became the centerpiece of my home. The quality exceeded my expectations, and I was finally able to host gatherings with pride. Briggs & Jones not only restored my faith in online furniture shopping but also brought joy back into my home. I'll forever be grateful for their exceptional service and outstanding products. If you're looking for reliability and quality, look no further than Briggs & Jones. They've earned a customer for life in me.
G grace
302 days ago

Exemplary Customer Service and Quality Products at Briggs and Jones

I recently had the pleasure of purchasing a stunning dining table from briggsandjones.co.uk and I couldn't be happier with my experience. Despite a slight delay in the delivery process, the customer service team was incredibly responsive and kept me updated every step of the way. Unfortunately, upon receiving the product, I discovered a minor fault. However, the team at Briggs and Jones went above and beyond to rectify the issue. They promptly organized a visit to the manufacturer to address the fault, ensuring that I received a perfectly pristine table in the end. Throughout the entire ordeal, the communication from the team was outstanding. They were transparent about the situation and their dedication to customer satisfaction was truly commendable. Their swift action and genuine concern for my experience as a buyer completely exceeded my expectations. I understand that unforeseen circumstances can arise, and it's how a company handles these situations that truly sets them apart. In this case, Briggs and Jones exemplified professionalism, honesty, and a commitment to their customers' happiness. I highly recommend Briggs and Jones for their top-notch products and exceptional customer service. Despite the initial hiccup, I am now a loyal and satisfied customer, eagerly looking forward to future purchases from this outstanding company.
A Anish Shah
302 days ago

Big fraudulent comany. Extremely unprofessional. My last request publicly, kindly refund my money back or else I have to take strong legal actions….

I recently had the unfortunate experience of dealing with a company that left me feeling extremely disappointed and frustrated. My order for a sideboard from briggsandjones.co.uk turned into a nightmare that I never imagined. Despite being informed of a 7-14 day delivery window, my order was endlessly delayed. Communication was poor, and I was given excuse after excuse for the ongoing delays. After weeks of waiting and numerous unanswered calls, I was told my item would finally be delivered, only to receive an email the next day stating that the company had closed and my order would not be fulfilled. To add insult to injury, when I tried to obtain a refund, I was informed that the company had been liquidated and I would need to pursue a refund through their bankers. This whole ordeal has left me feeling defrauded and deeply disheartened. I never received my order, and the way the situation was handled by the company was extremely unprofessional. My experience with briggsandjones.co.uk has been nothing short of a nightmare, and I felt compelled to share my story as a cautionary tale for others. I sincerely hope that anyone considering doing business with briggsandjones.co.uk will think twice before proceeding. This has been a painful lesson for me, and I would hate for anyone else to go through a similar experience. Please, beware and take precautions before making any purchases from this company. I now believe that it is important to do thorough research and read customer reviews before making any online purchases. I hope my review serves as a warning to others and prevents them from enduring the same ordeal I went through.
A Anish Shah
302 days ago

Heartbroken by Briggs and Jones: A Cautionary Tale of Unprofessionalism

As a customer who once held high hopes for a seamless shopping experience, I am now left shattered by the deceptive practices of briggsandjones.co.uk. Let me shed light on my agonizing journey with this so-called company. Placing an order for a sideboard worth £380 on April 12, 2023, I eagerly awaited its arrival within the promised 7-14 days. However, the reality unfolded far differently than anticipated. Endless excuses and delays surfaced, pushing the expected delivery date to a distant 6-7 weeks due to manufacturing issues in Italy and alleged shipping complications. Efforts to seek clarification were met with eerie silence and evasive responses, painting a grim picture of their customer service. After a rollercoaster of broken promises and rescheduled delivery dates, the final blow came on June 27. A confirmation email from the courier company quickly turned into a cruel joke as an abrupt message from Briggs and Jones announced their sudden closure, leaving my order undelivered. Desperation kicked in as I dialed their number repeatedly, only to be met with hostility and a shocking revelation - the company had liquidated, absolving them of any responsibility towards refunding my hard-earned money. The audacity of expecting me to navigate the labyrinth of bankers for a resolution after leaving me empty-handed for 12 long weeks is beyond comprehension. Briggs and Jones, a masquerade of a company, have left me heartbroken and crippled by their unprofessional conduct. My earnest plea echoes loud and clear - refund my money promptly, or brace yourself for the legal storm that will follow. Let my harrowing experience serve as a warning to all seeking integrity in their purchases.
W Walter Gillespie
306 days ago

Unraveling the Truth Behind Briggs and Jones: A Customer’s Experience

I recently had an unfortunate experience with Briggs and Jones, and I feel compelled to share my side of the story. Unfortunately, this isn't just about delayed orders and miscommunications. After patiently waiting for 12 weeks for my furniture, the company failed to uphold their end of the bargain. Not only did they refuse to accept a replacement for the ill-fitting item they sent, but they also neglected to keep me informed about the delays. It wasn't until I reached out to them that I was given any updates on my order. Upon further investigation, I discovered that the delays were a result of the company not having enough orders for a full shipment, a fact that was conveniently omitted from our interactions. Despite their reassurances, I still find myself questioning whether I will ever receive my unit. Their lack of proactive communication and the apparent discrepancies in their responses have left me feeling skeptical about the situation. I had hoped for a more personal and genuine approach to resolving these issues, yet their responses felt impersonal and inadequate. As a customer, I believe that transparency and earnest efforts to rectify mistakes are crucial, but unfortunately, my experience with Briggs and Jones fell short of these expectations. Overall, I hope that sharing my experience will shed light on the importance of genuine customer care and transparency in business dealings.

Introduction

Briggs and Jones is an online furniture and home decor store based in the UK. With a wide range of products, including sofas, chairs, tables, beds, lighting, and accessories, they aim to provide high-quality and stylish options to enhance your living spaces. In this comprehensive review, we will delve into various aspects of their website, customer service, product quality and selection, and more.

Pros and Cons

Pros: - Wide range of furniture and home decor products - High-quality and stylish designs - Competitive pricing - Easy navigation and user-friendly website Cons: - Limited physical presence with only an online store - Limited international shipping options

User Experience

Briggs and Jones provide a seamless user experience with their user-friendly website. The intuitive interface allows for easy navigation and quick access to various product categories. The visual appeal of the website is well-maintained with high-quality product images and detailed descriptions.

Pricing and Value for Money

Briggs and Jones offer competitive pricing for their products, providing good value for money. While some high-end items may have a higher price point, the overall range caters to different budgets. Additionally, they frequently offer promotions and discounts, providing customers with further cost savings.

Customer Service

Briggs and Jones prioritize customer satisfaction and provide excellent customer service. Their responsive and knowledgeable support team can assist with product inquiries, order tracking, and addressing any issues or concerns promptly. They value their customers' experience and strive to ensure a positive interaction throughout the buying process.

Product Quality and Selection

Briggs and Jones maintain a high standard of product quality. They curate their collection from reputable and reliable suppliers, ensuring durability and longevity of their products. The selection is extensive, covering various styles, materials, and sizes, allowing customers to find pieces that suit their tastes and requirements.

Website Usability

The Briggs and Jones website is designed for easy usability. The search functionality is efficient, enabling customers to find specific items effortlessly. The filtering options further enhance the browsing experience by allowing customers to refine their search based on factors such as price, color, and style. The checkout process is simple, ensuring a smooth and hassle-free transaction.

Returns and Exchanges

Briggs and Jones have a customer-friendly return and exchange policy. If customers are dissatisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The process is straightforward, and the company aims to resolve any concerns promptly, ensuring customer satisfaction.

Promotions and Discounts

Briggs and Jones frequently offer promotions and discounts on their products. These promotions can range from seasonal sales to specific discounts on selected items. By subscribing to their newsletter or following them on social media, customers can stay updated with the latest deals and save money on their purchases.

Reputation

Briggs and Jones have developed a strong reputation within the furniture and home decor industry. Their commitment to quality, customer satisfaction, and stylish designs has earned them a loyal customer base. Positive customer reviews and testimonials further attest to their reliability and reputation.

Payment Options

Briggs and Jones offer various secure payment options, including credit/debit card payments, PayPal, and Klarna (buy now, pay later). This flexibility allows customers to choose their preferred payment method and ensures a convenient and secure transaction process.

Loyalty Programs

At present, Briggs and Jones do not have a specific loyalty program. However, they do provide value to their customers through promotions, discounts, and excellent customer service, ensuring repeat business and customer loyalty.

Customer Reviews

A substantial number of customer reviews indicate a positive overall experience with Briggs and Jones. Customers appreciate the product quality, prompt delivery, and helpful customer service. The positive feedback reflects the trustworthiness and expertise of the company.

Community Involvement

While Briggs and Jones do not have extensive community involvement programs, they actively engage with their customers through social media platforms. By providing design inspiration, tips, and behind-the-scenes updates, they foster a sense of community and create a space for customers to share their experiences and ideas.

Shipping and Costs

Briggs and Jones offer reliable and efficient shipping services across the UK. They aim to dispatch orders promptly, ensuring timely delivery. Shipping costs vary depending on the size and weight of the items and the delivery location. They also provide international shipping options, though these may be limited. Customers can check the shipping costs during the checkout process for accurate information. In conclusion, Briggs and Jones offer a comprehensive online shopping experience for furniture and home decor enthusiasts. With their wide range of high-quality products, user-friendly website, excellent customer service, and competitive pricing, they have established themselves as a trusted and reliable choice in the industry. From the initial browsing to the delivery of the final product, Briggs and Jones strive to provide a satisfying experience for their customers.