Brightlights Reviews

Voted Poor (3/5)

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4 Reviews

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In the Lighting Store category

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L Lorraine Mullen
935 days ago

Refused refund for lights that didn’t work

I recently had a disappointing experience with when I purchased a 6-light chandelier for my high ceiling. After having a qualified electrician install the fixture, I was dismayed to find that three of the lights did not turn on, and the central rose apparatus was deemed inadequate for securing the chandelier in place. Attempting to resolve this issue, I reached out to the company in hopes of receiving a refund. Unfortunately, my request was denied, and I was met with skepticism regarding the legitimacy of my electrician's professional assessment. Despite my frustration, the company insisted on sending the faulty chandelier back to the manufacturer, with the potential of it being returned to me without any resolution. This left me in a position where I would have to incur additional expenses for a second installation, further compounding my dissatisfaction with the entire experience. My encounter with left me feeling unheard and unsupported, and I would caution others against engaging with a company that lacks empathy and understanding towards its customers' concerns. As someone who values quality and reliability in products and customer service, I cannot in good conscience recommend based on my regrettable interaction with them.
L Lorraine Mullen
935 days ago

Outstanding Customer Service and Quality Products

As a homeowner with a penchant for elegant lighting fixtures, I recently had the pleasure of discovering After purchasing a stunning 6 light chandelier for my high ceiling, I encountered an issue with three of the lights not illuminating, which raised safety concerns for my qualified electrician. Upon contacting the company, I was met with understanding and a commitment to resolving my issue. Despite the initial setback, the team at promptly organized the return of the faulty chandelier and assured me that they would address the problems. Their dedication to customer satisfaction truly stood out when they went the extra mile to rectify the situation, even liaising with the manufacturer to ensure that the replacement chandelier met the highest standards. The outstanding customer service I received from reassured me that my trust in their products was well-placed. They not only expedited the replacement process but also expressed genuine concern for my safety and satisfaction. Their professionalism and willingness to address the issue left a lasting impression on me, and I can confidently say that I will continue to support this reputable company for all my lighting needs. I highly recommend to anyone seeking premium quality lighting fixtures and exceptional customer service. It's rare to find a company that prioritizes customer satisfaction to this extent, and I am genuinely grateful for their dedication to ensuring a positive experience for their customers.
A Ahmed Reda
1012 days ago

Totally overpriced

🌟 An Illuminating Experience with 🌟 At first, like many of us, I was a bit hesitant to make a purchase from after reading a negative review. However, after browsing through their selection and comparing prices, I decided to give them a chance. And boy, am I glad I did! I was in the market for some new lighting fixtures and stumbled upon their website. I found the perfect lights that I had been searching for, and although I had seen similar ones elsewhere, the quality and design of the ones at were unmatched. Not only did I receive exceptional customer service from the moment I reached out with a few queries, but the delivery was prompt and hassle-free. The lights arrived in perfect condition, and they looked even better than I had imagined in my space. What really surprised me was the level of attention to detail in the craftsmanship of the lights. The materials used were top-notch, and the overall aesthetic added a touch of elegance to my home. In hindsight, I realized that I might have indeed found similar lights at other stores, but the quality and service wouldn’t have been remotely comparable. While the initial cost may have seemed slightly higher, the long-term value, durability, and the dazzling ambiance they bring to my home make every penny worth it. All in all, I couldn’t be happier with my decision to choose Trust me, their products are more than just lights; they are true pieces of art that have completely transformed my living space. My advice to anyone considering a purchase from them is to look beyond mere cost comparisons and consider the overall experience and value. You won't regret it! Thank you,, for brightening up my home and exceeding all my expectations. I will definitely be coming back for more lighting needs in the future! Warmest regards,
A Ahmed Reda
1012 days ago

Discovering Value Beyond Price

Embarking on a quest for the perfect lighting fixtures, I stumbled upon Initially deterred by a review declaring them "Totally overpriced," I decided to delve deeper. My exploration uncovered a hidden gem - exquisite designs that exuded elegance and quality unmatched by cheaper alternatives. While price is one aspect, the true value lies in the impeccable craftsmanship and unique styles offered by In a world where quick decisions often lead to missed opportunities, I urge you to look beyond the price tag. By choosing, you aren't just purchasing a product; you are investing in beauty, sophistication, and lasting allure for your space. So, before dismissing them based solely on price, take a moment to appreciate the unparalleled craftsmanship and exquisite designs that set them apart from the rest. Trust me; the investment is worth every penny.

Introduction is an online retailer specializing in high-quality lighting products. With a wide selection of lighting options for both indoor and outdoor spaces, this website caters to the needs of homeowners, interior designers, and businesses alike. From elegant chandeliers to minimalist table lamps, offers a range of lighting solutions to suit different styles and budgets.

Pros and Cons

  • Extensive selection of lighting products
  • Competitive pricing
  • Responsive and user-friendly website
  • Easy returns and exchanges
  • Positive customer reviews
  • Limited community involvement
  • Shipping costs can be high for certain locations

User Experience provides a seamless user experience with its well-organized website layout, intuitive navigation, and clear product descriptions. The search function and filters make it easy for users to find specific lighting options. Customers also have the option to create an account, allowing for a personalized shopping experience.

Pricing and Value for Money offers competitive pricing across its range of lighting products. The website frequently runs promotions and discounts, providing customers with value for money. While some high-end products may have a higher price point, the overall affordability and quality of the lighting options make a great choice when considering price and value.

Customer Service prides itself on its excellent customer service. The website provides multiple contact options, including a customer support hotline and email address. The support team is responsive and knowledgeable, assisting customers with any inquiries or concerns they may have. Additionally, the returns and exchanges process is straightforward and hassle-free.

Product Quality and Selection

The lighting products available on are of exceptional quality. The website partners with renowned lighting manufacturers, ensuring that customers receive durable and long-lasting products. From contemporary designs to timeless classics, the selection caters to various tastes and preferences. The product descriptions provide detailed information about specifications and materials, helping customers make informed choices.

Website Usability

The website's usability is a standout feature of Its responsive design ensures that it works seamlessly across different devices and screen sizes. The navigation is intuitive, allowing users to easily browse the different lighting categories. The checkout process is user-friendly, with clear steps and secure payment options.

Returns and Exchanges understands that customers may occasionally need to return or exchange products. The website has a hassle-free returns and exchanges policy, allowing customers to request a return or exchange within a specified time frame. The process involves minimal effort on the customer's part and demonstrates the company's commitment to customer satisfaction.

Promotions and Discounts regularly offers promotions and discounts on its lighting products. These can range from seasonal sales to limited-time offers. Customers can keep up to date with the latest promotions by subscribing to the website's newsletter or following their social media channels. These promotions and discounts enable customers to purchase high-quality lighting products at reduced prices.

Reputation has built a strong reputation among customers for its quality products and exceptional customer service. Positive customer reviews highlight the website's reliability and the satisfaction of previous buyers. The company's commitment to delivering on its promises has contributed to a positive reputation within the lighting industry.

Payment Options offers multiple payment options to accommodate various customer preferences. Accepted payment methods include major credit cards, debit cards, and PayPal. The website ensures secure transactions by utilizing encrypted payment gateways, providing customers with peace of mind when making purchases.

Loyalty Programs

Currently, does not offer a formal loyalty program. However, the website occasionally rewards loyal customers with exclusive discounts or promotions. Subscribing to their newsletter and following their social media channels can give customers access to such benefits.

Customer Reviews

Customer reviews play a crucial role in shaping's reputation. The website features a section dedicated to customer reviews, where individuals can share their experiences and provide feedback on purchased products. This transparency allows potential customers to make informed decisions based on real-life experiences.

Community Involvement

While focuses primarily on providing high-quality lighting products and exceptional customer service, it has limited community involvement. Currently, there are no initiatives or partnerships related explicitly to community outreach or social responsibility.

Shipping and Costs ships to various locations, although shipping costs can vary depending on the destination. Domestic shipping within Ireland typically incurs a flat rate charge, while international shipping costs vary based on location and weight. The website provides estimated delivery times during the checkout process, ensuring transparency for customers. In conclusion, is an excellent online destination for individuals in search of high-quality lighting products. With a vast selection, competitive pricing, user-friendly experience, and excellent customer service, this website offers a seamless shopping experience. While the lack of community involvement and potential shipping costs may be drawbacks for some customers, the overall reputation and value provided by make it a trusted choice for lighting needs.