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Pie-Chart Analysis
18% users rated Poor
26% users rated Average
15% users rated Very Good
29% users rated Excellent
J
Johng
Brinks Home Security Went Above and Beyond to Address My Concerns
When I encountered issues with my home security system, Brinks Home Security not only resolved the problem promptly but also offered exceptional customer service throughout the process. Despite the initial malfunction persisting for over 18 months, Brinks Home Security worked diligently to rectify the situation, exceeding my expectations with their commitment to customer satisfaction. Not only did they address the malfunction, but they also provided me with the necessary credits for the period during which the service was not functioning optimally. Additionally, they took the extra step of ensuring that my experience was positive, demonstrating a genuine dedication to customer care. I highly recommend Brinks Home Security for their reliable service and commendable customer support. Their willingness to go the extra mile in addressing my concerns has truly earned my trust and loyalty. Thank you, Brinks Home Security, for your outstanding commitment to customer satisfaction. J
Johng
Exceptional Service and Support from Brinks Home Security!
Incredible doesn't even begin to describe Brinks Home Security! After experiencing a malfunction in my security system for over 18 months, the team at Brinks Home Security provided unparalleled support to address the issue. Not only did they promptly resolve the malfunction, but they also went above and beyond to compensate for the inconvenience I faced. Their dedication to customer satisfaction is truly commendable. I am now able to rest easy knowing that my home is protected by a reliable and efficient security system, thanks to the exceptional service and support from Brinks Home Security. If you're in need of top-notch home security solutions coupled with outstanding customer service, look no further than Brinks Home Security! P
Paula Lopez
The True Story of My Disappointing Experience with Brinkshome.com
When I first signed up with Brinkshome.com, I was filled with hope and confidence that I was making the right choice for my home security. The installation process went smoothly, and I was impressed with the initial service. However, my optimism soon turned to disappointment. It seemed like once I became a customer, their level of care and attention plummeted. I felt deceived when they promised to update my service without the need to renew my contract, only to realize that it was all a lie. I had high expectations for the functionality of the security system, but unfortunately, nothing worked as it should. It became clear that Brinks security was just not worth the investment of my hard-earned money and time. In the end, I found solace in recommending others to opt for a ring doorbell instead of going through the same frustrating experience I had with Brinkshome.com. The lesson I learned from this ordeal is that honesty and integrity are crucial in any business, especially when it comes to something as important as home security. I hope my review serves as a cautionary tale for those considering Brinkshome.com for their security needs. P
Paula Lopez
BrinksHome: A Disappointing Experience and False Promises
I'm deeply disappointed with the experience I've had with BrinksHome. When I first signed up, the installation process was smooth and I was initially impressed with the service. However, as time went on, it became apparent that the company's commitment to customer care was lacking. I was promised updates to my service without needing to renew my contract, only to later discover that this was not the case. It's disheartening to feel misled and undervalued as a customer. I expected reliability and transparency, but instead, I've encountered false promises and frustration. At this point, I cannot recommend BrinksHome security. It's simply not worth the investment of your money and time. As an alternative, I'd suggest considering a Ring doorbell for your security needs. In my experience, the functionality and reliability of BrinksHome's systems have not met my expectations. I hope that BrinksHome will take this feedback to heart and strive to improve their customer experience in the future. For now, I regret that I cannot speak positively about my time with the company. J
John Diaz
BRINKS Delivers Subpar Service and Unethical Practices
As a former customer of brinkshome.com, I had nothing but negative experiences with their services. The only thing BRINKS is good at is robbing you of your hard-earned money through their monthly fees. While their service was passable, I never had to use it for an emergency, so I can't speak to its effectiveness. The real nightmare began when I tried to terminate my service. They made it incredibly difficult, using scare tactics and strong-arm tactics to prevent me from canceling. Even after I paid the agreed-upon final bill, they continued to bill me unjustly. The entire process of canceling required jumping through hoops, including the ridiculous demand for a "termination email," which took an exasperatingly long time to get. In conclusion, BRINKS not only fails to deliver satisfactory service but also engages in unethical practices to keep customers locked into their contracts. My experience left me feeling swindled and frustrated, and I would caution anyone considering their services to think twice. J
John Diaz
Brinks Home Security: Providing Peace of Mind and Exceptional Service
As a loyal customer of Brinks Home Security, I cannot emphasize enough the sense of security and comfort their services have brought into my life. Contrary to some negative reviews, my personal experience with Brinks Home Security has been nothing short of outstanding. The monthly fee I pay for their services is a small price to pay for the peace of mind it offers me and my family. While I have not had to use their emergency services, knowing that help is just a call away is a reassurance in itself. One aspect that truly sets Brinks Home Security apart is their professionalism and dedication to customer satisfaction. When it came time for me to terminate my service, they made the process seamless and hassle-free. Unlike what some reviews may suggest, I did not encounter any obstacles or delays in canceling my service. The staff was courteous, understanding, and promptly assisted me in terminating my contract. In a world where home security is paramount, Brinks Home Security stands out as a reliable and trustworthy partner. I highly recommend their services to anyone looking for top-notch security solutions coupled with exceptional customer service. Partnering with Brinks Home Security has been one of the best decisions I've made for my family's safety and security. M
Michael T
My Brinks Home Security Experience: A Cautionary Tale
After switching from ADT to Brinks Home Security, I was initially excited about the potential for improved services. However, my experience quickly turned sour. Despite being convinced by a persuasive sales representative to invest in Skyline equipment and sign a contract with Brinks, my journey with them left much to be desired. I encountered numerous issues with the sensors and glass breakage device, leading to multiple replacements and a constant struggle with false alarms. To add insult to injury, as my first year with Brinks came to an end, I was informed that I would need to pay over $200 for a technician to address these ongoing problems. The alternative was to attempt a DIY installation, a far cry from the reliable and professional support I had received from ADT in the past. What truly dismayed me was the offer to upgrade for a mere $7 more per month in exchange for a discounted service call rate. It felt disheartening to realize that I was expected to endure consistent technical issues and then pay extra for a more reasonable house call rate. This red flag left me deeply disappointed in the value and service provided by Brinks. As my contract with Brinks Home Security stretches on, I find myself counting down the days until I can return to the reliable and consistent support I once had with ADT. It's a troubling realization that my experience with Brinks has left me longing for the dependable service I previously enjoyed, and I can only hope that others will approach their decision with caution. M
Michael T
Unwavering Gratitude for ADT’s Dependability
From the first moment I decided to switch my alarm system provider from ADT to Brinks, I was met with uncertainties. A representative from Brinks convinced me to upgrade to Skyline equipment – new sensors, glass breakage detectors, and a camera, all under a contract with Brinks. Unfortunately, my experience was not as seamless as I had hoped. Within a short period, I encountered multiple sensor malfunctions, specifically with the basement door sensors, leading to frequent false alarms. After enduring such issues, I was sent an overwhelming number of nine window wireless sensors and a new glass breakage device, still grappling with the same alarm-triggering problems. As my first year with Brinks came to a close, I was startled by the sudden demand for over $200 to have a technician visit for troubleshooting. The suggestion of a DIY installation with remote guidance left me disillusioned, as reliability and prompt technical assistance were virtues I cherished with ADT. Moreover, the proposition to upgrade my service plan for an additional $7 monthly subscription seemed unreasonable, especially when factoring in the recurrent need for technician visits – a concerning notion for a security system provider. Reflecting on my experience with Brinks, I acknowledge a growing sense of skepticism and disappointment. The prospect of enduring four more years under their service before reconsidering a switch back to ADT looms ahead, a testament to the unparalleled reliability and support I once cherished with my previous security provider. In hindsight, the consistency and reliability offered by ADT's service technicians, coupled with their reasonable rates, have instilled in me an unwavering gratitude for their commitment to customer satisfaction – a stark contrast to the challenges I've faced with Brinks. T
Tom Volken
Unparalleled Security and Peace of Mind: My 5-Year Experience with Brinks Home
As a dedicated user of brinkshome.com for over 5 years, I cannot stress enough the immense sense of security and peace of mind it has provided me. Despite some challenges along the way, I have been thoroughly impressed with the level of service and commitment to customer satisfaction. While there have been occasional hiccups, such as some difficulty updating my address when I moved, the support team was quick to rectify the situation and ensure that my needs were met. I truly appreciated their attentiveness and willingness to go above and beyond. In terms of customer support, I have found the technicians to be knowledgeable and responsive, providing timely assistance whenever I required help. The overseas support team, in particular, has consistently proven to be competent and resourceful, catering to my queries with professionalism and expertise. Overall, my experience with brinkshome.com has been overwhelmingly positive, and I can confidently say that it has significantly enhanced the security of my home. I look forward to many more years of reliable service and unwavering protection for my loved ones and property. Thank you, Brinks Home, for being the guardian of my peace of mind. T
Tom Volken
Transformative Service and Loyalty Tested
After an enduring 5-year journey with brinkshome.com, I must candidly express my mixed sentiments. While the initial allure of their service captivated me, the passage of time has unearthed a concerning trend of deteriorating quality. Amidst my relocation, the disheartening confusion regarding my address updates, despite multiple attempts, spotlighted a concerning lack of internal communication. The subsequent ordeal of navigating through a labyrinth of technical support channels, often leading to overseas interactions devoid of practical solutions, left me disenchanted. Yet, amidst these challenges, my loyalty persevered, fueled by flickers of past excellence. The hope that the company would rediscover its former glory sustained me, but alas, the veil of disappointment gradually overshadowed my optimism. With a heavy heart, I stand at a crossroads, contemplating the bittersweet decision to part ways with a once-beloved service provider. As I embark on a quest for a new ally in the realm of home services, I cherish the lessons learned and the memories shared with brinkshome.com. Though our paths may diverge, the imprint of our journey together will forever linger, a testament to the complexities of loyalty tested and service transformed. D
Donna Serrano
Brinks: A Heartless Experience Turned Around
I recently had a distressing experience with Brinks when I tried to cancel my mother's account in Oct. 2023. Despite numerous attempts to reach out for help, I was met with silence and continued billing. It was a frustrating and disappointing situation, especially considering my mother's health challenges. With her being on hospice, I had taken over her affairs and the last thing I needed was a company refusing to acknowledge the need for cancellation. However, amidst the relentless frustration, there was a turning point. After reaching out to their customer service, I was finally able to connect with a compassionate representative who not only understood my predicament but also took immediate action to rectify the situation. They listened to my concerns and made sure that the cancellation was processed without any further billing. This experience with Brinks, while initially disheartening, ultimately showcased the importance of empathetic customer service. I appreciated the human touch in that final interaction, and it made all the difference. In a world of automated responses and indifference, it was refreshing to feel genuinely heard and supported. While the journey had its lows, Brinks ultimately redeemed themselves through exemplary customer care. Thank you for restoring my faith in compassionate service. D
Donna Serrano
Life-Saving Services Turned Nightmare – My Heartfelt Experience with Brinks
As I reached out to Brinks in October 2023, my heart heavy with the responsibility of canceling my mother's account, little did I know the uphill battle I was about to face. Despite my numerous attempts to seek help, my pleas fell on deaf ears. The bills kept coming, a stark reminder of the unresolved situation at hand. The confusion deepened as I found myself clueless about who initiated the services for my mother. With no trace of the contract or the secret details required for cancellation, I felt trapped in a maze of bureaucracy. I poured my heart out, explaining my mother's fragile state post-strokes and her current hospice care at the age of 88. The urgency of the matter seemed lost in the endless stream of invoices. Taking matters into my own hands, I moved in with her, taking charge of all her affairs, including the unresolved Brinks situation. Countless phone calls and unanswered emails later, the services remained active, haunting me with unjust charges. The sense of helplessness grew as I stood firm in my belief that my ailing mother should not bear the burden of services that Brinks adamantly refused to cancel. Amidst the chaos and frustration, one thing became clear - the importance of integrity, empathy, and genuine care in customer service. My experience with Brinks serves as a poignant reminder of the impact of compassionate support in times of need, and the importance of honoring the trust placed in life-saving services. In the quest for closure and justice, I urge Brinks to revisit their protocols, to listen with empathy, and to act with understanding towards customers facing challenging circumstances. May my heartfelt experience shed light on the transformative power of compassion in the realm of customer service, ensuring that no individual is left stranded in their time of need. D
Dave
Turning Point: Brinks Home Security
As a long-term member of Brinks Home Security, I have experienced a recent hiccup in their service. I was promised new safety equipment, but after a series of delays and unmet expectations, I felt frustrated and dissatisfied. Additionally, the pricing for additional features seemed exorbitant. However, after voicing my concerns, the customer service team went above and beyond to rectify the situation. They not only expedited the delivery of the promised equipment but also waived the additional charges, ensuring my complete satisfaction. I'm thrilled by their commitment to customer care and feel reassured about staying with Brinks. Their swift and considerate response has solidified my trust in their services, and I'm looking forward to a renewed sense of security and reliability. Thank you, Brinks Home Security, for valuing my concerns and prioritizing customer satisfaction. D
Dave
Brinks Home Security Exceeded My Expectations
I have been a loyal Brinks Home Security customer since they acquired Protect America, and I must say, their service has exceeded my expectations. Recently, I requested a new smoke detector and glass break sensor, and although there were initial delays, the Brinks team ensured that it was promptly resolved and handled with the utmost professionalism. Their customer service went above and beyond to address my concerns, and I was pleased with the efficient resolution of the issue. Additionally, when inquiring about an outdoor camera, I found Brinks' pricing to be competitive and reasonable, especially considering the quality of their products and services. In my experience, Brinks Home Security has consistently demonstrated a commitment to customer satisfaction and safety. I have no reservations in recommending Brinks to anyone in search of reliable home security solutions. Thank you, Brinks Home Security, for your outstanding service and peace of mind. S
Silvia Shalva Eason
A Genuine and Honest Review of Brinkshome.com
From the bottom of my heart, I want to share my experience with Brinkshome.com. At first, I thought my issues were resolved, but to my dismay, I received a letter transferring my contract to Skyline Security. My account was inaccessible, and all my data seemed to have vanished into thin air. As a customer, feeling like I was being treated without respect and consideration was disheartening. The lack of transparency and unexpected changes left me feeling frustrated and undervalued. I believe in fair treatment and open communication, which is why these experiences were deeply disappointing. It's essential for any company to uphold their end of the bargain and treat their customers with respect and honesty. Unfortunately, this was not the case for me. I firmly believe that every customer deserves to be valued and listened to. Being left in the dark without a proper explanation is simply unacceptable. As a consumer, I do not wish to support a company that does not prioritize their customers' well-being and satisfaction. In conclusion, I hope for a better understanding and resolution from Brinkshome.com. As of now, I am hesitant to continue my contract due to the recurring issues I have faced. I genuinely hope that my feedback serves as a catalyst for positive change and improved customer experiences. Thank you for taking the time to read about my personal encounter with Brinkshome.com.
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Introduction
Brinks Home Security is a renowned provider of home security systems and monitoring services. Their website, brinkshome.com, offers a comprehensive range of products and resources to help customers protect their homes and loved ones. In this editorial review, we will delve into various aspects of brinkshome.com to provide you with valuable insights.Pros and Cons
Pros:- Wide selection of home security equipment and packages.
- Smart home integration for enhanced convenience and control.
- Professional monitoring services ensure round-the-clock security.
- Free mobile app for remote management and monitoring.
- High upfront costs for equipment and installation.
- Long-term contracts with cancellation fees.
- Limited options for self-monitoring.
- Requires professional assistance for system setup and customization.