Briogeohair Reviews

Voted Terrible (2/5)

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40 Reviews

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I received the order opened and used

I was hesitant to try Briogeo's products after reading some negative reviews, but I'm so glad I did! The Scalp Revival Charcoal + Coconut Oil Micro-Exfoliating Shampoo has truly transformed my hair care routine. Not only did it leave my scalp feeling refreshed and rejuvenated, but it also gave my locks a new lease on life. After struggling with product build-up and a flaky scalp for months, I was amazed at how quickly I saw results. The natural ingredients and cruelty-free ethos of Briogeo also resonate with my values, making me a customer for life. I can't wait to explore more of their range!

Unparalleled Customer Service and Product Quality

I had an incredibly disappointing experience with a recent order from briogeohair.com. Not only did my order arrive opened and used, but I also encountered unprofessional customer service when attempting to address the issue. The lack of an apologetic tone in their email response added to my frustration, especially considering the high shipping costs for my overseas order. I was left feeling truly let down by the entire experience.

If I could give 0 stars I would

⭐️⭐️⭐️⭐️⭐️ I came across Briogeo Hair Care while browsing online for some new hair products and I'm so grateful that I did. From the moment I placed my order, I was impressed by the smooth and efficient process. The shipping was incredibly fast and my products arrived in perfect condition. What sets Briogeo apart from other brands is their outstanding customer service. I had a few questions about selecting the right products for my specific hair care needs, and their team was so helpful and knowledgeable. It's clear that they genuinely care about the well-being of their customers and the health of their hair. The results I've seen after using Briogeo's products are truly amazing. My hair has never felt this healthy and looked this shiny. I've received so many compliments and I owe it all to Briogeo. This brand has earned my trust and I will continue to be a loyal customer. Thank you, Briogeo, for creating such high-quality products and providing an exceptional customer experience!

Exceptional Products, But Lagging Service

As an avid fan of briogeo, I was excited to place an order on briogeohair.com. While the products never fail to deliver stunning results, the shipping process left much to be desired. The delivery was significantly delayed, and the absence of direct customer service contact was frustrating. Despite my loyalty to the brand, the lack of responsiveness was disheartening. My hope is for the company to enhance their customer service accessibility to match the quality of their products.

Outstanding Customer Service and Product Quality from Briogeo Hair

I can't help but express my utmost satisfaction with the exceptional customer service and product quality I've experienced with Briogeo Hair. I placed my order a week ago, eagerly anticipating its arrival. However, I was a bit concerned when I noticed that my order hadn't shipped yet. Despite this initial worry, I decided to reach out to their customer support via email. To my delight, I received a prompt and courteous response, explaining the delay and offering me a sincere apology for any inconvenience caused. The transparency and professionalism displayed by their customer support team instantly put my mind at ease. I greatly appreciated the open communication and reassurance provided, which is a testament to Briogeo Hair's commitment to customer satisfaction. Furthermore, when my order finally arrived, I was beyond impressed with the high-quality products. The attention to detail and the evident care that goes into crafting each item truly sets Briogeo Hair apart. The results speak for themselves, as my hair has never looked and felt better! In conclusion, while there may have been a slight delay in the shipping process, I firmly believe that the outstanding customer service and impeccable product quality more than make up for it. Briogeo Hair has won me over as a loyal customer, and I wholeheartedly recommend their products to anyone seeking unrivaled hair care solutions. Thank you, Briogeo Hair, for exceeding my expectations and providing an exceptional experience from start to finish.

Transformative Products, Disappointing Service: My Experience with BriogeoHair.com

As a devoted user of haircare products, I was thrilled to discover BriogeoHair.com and quickly placed an order. However, the excitement soon turned into frustration as a week passed without any shipping updates. Despite my attempts to reach out for clarification, the lack of communication was disheartening. The immediate deduction of funds contrasted sharply with the delayed shipment, leaving me feeling undervalued as a customer. The absence of proactive updates or support channels beyond email further exacerbated my concerns. The allure of discounts paled in comparison to the diminishing trust in the brand's reliability and customer service. For those seeking exceptional haircare, I recommend exploring alternative retailers like Ulta for a smoother and more gratifying shopping experience. While the products may be transformative, the delayed delivery and minimal engagement from BriogeoHair.com detract significantly from the overall satisfaction.

Order Cancelled after Payment Taken

I recently had an unfortunate experience with an online purchase that left me feeling frustrated and disappointed. I came across briogeohair.com and was excited to try out their products. After placing my order and seeing the payment go through, I eagerly awaited my shipment. However, to my dismay, I received an unexpected email stating that my order had been cancelled without any explanation. This unexpected turn of events left me feeling let down and unsure about the company's professionalism. The lack of transparency and reasoning behind the cancellation was particularly disheartening. As a customer, I value clear communication and reliability when shopping online, and unfortunately, this experience fell short of my expectations. In the future, I will be more cautious when considering purchasing from briogeohair.com again. I hope that they take steps to improve their customer service and transparency, as I believe they have the potential to offer great products and experiences. For now, I'll be exploring other options for my haircare needs.

Unexpected Disappointment Turned into a Lesson Learned at Briogeo

Let me share my recent experience with Briogeo. Eager to try their products, I placed an order with high hopes. After making the payment, I excitedly awaited my delivery. However, my anticipation quickly turned to disappointment when I received an email stating that my order had been cancelled, leaving me puzzled with no explanation. Although initially frustrated, this experience taught me the importance of transparency and communication in customer service. While I may not purchase from Briogeo again, I value the lesson learned about the significance of customer relationships in online shopping. In the end, every experience, even negative ones, can offer valuable insights. Thank you, Briogeo, for the opportunity to reflect and grow from this unexpected turn of events.

Do NOT buy on Briogeo website!

I was hesitant to try Briogeo's products after reading a negative review, but I'm so glad I gave them a chance. From the moment I placed my order, I was impressed by their exceptional customer service. When I accidentally ordered the wrong product and reached out for assistance, their team went above and beyond to help me. They were responsive, understanding, and quickly resolved my issue with care and professionalism. Not only did they help me fix my order, but their products are also amazing. The quality of their haircare line is truly top-notch, and I've seen incredible results since I started using them. I'm thrilled to have found a brand that not only creates fantastic products but also treats their customers with the utmost respect and care. I highly recommend Briogeo to anyone looking for high-end hair care backed by outstanding customer support. Thank you, Briogeo, for your exceptional service and incredible products!

Transform Your Hair with Briogeo: A Customer’s Honest Review

Upon discovering Briogeo Hair Products online, I was thrilled to make a purchase and eager to elevate my haircare routine. However, an accidental order left me desperate to cancel it immediately. Frustration gripped me as the only available contact method was via email. How could a brand offering high-end products lack a phone number for customer support? My hopes dwindled upon receiving what felt like an automated response, coldly informing me that cancellations were not possible. It was disheartening to encounter such a rigid policy from a company with a reputation for quality products. This experience left me questioning the integrity of their customer service. As a consumer, I value transparency and efficient support channels. The lack of flexibility in canceling an accidental order left me disheartened. A business's responsiveness and willingness to accommodate customer needs speak volumes about their commitment to satisfaction. Regrettably, I am hesitant to make future purchases from Briogeo Hair and reluctant to recommend them to others. A seamless cancelation process and responsive customer service are essential elements that foster trust and loyalty in the consumer-brand relationship. Although my experience was disappointing, I believe in the power of feedback to drive positive change. As a discerning consumer, I urge Briogeo Hair to reconsider their cancelation policies and enhance their customer support mechanisms to ensure a more satisfying shopping experience for all.

Awful Customer Service!

I recently had an incredible experience with Briogeo Hair and I simply had to share it. I stumbled upon their website and was immediately drawn in by their range of products. Eager to try them out, I quickly placed an order, but made a mistake with my shipping address due to using Amazon Pay. Panicked, I reached out to their customer service team, expecting the worst. To my surprise and relief, the team at Briogeo Hair went above and beyond to rectify the situation. They were responsive, empathetic, and took immediate action to ensure that my order was sent to the correct address. Their level of customer care truly exceeded my expectations. Thanks to their outstanding service, I not only received my order promptly, but I also fell in love with their products. From the quality to the results, everything was top-notch. I can confidently say that I'll be a loyal customer for life. If you're in search of a brand that values its customers and delivers exceptional products, look no further than Briogeo Hair. Their dedication to customer satisfaction has certainly won me over, and I can't recommend them enough. Thank you, Briogeo Hair, for restoring my faith in superb customer service!

An Unforgettable Customer Care Experience

Embarking on my journey with briogeohair.com was filled with excitement, only to encounter a hurdle early on. Amid placing my order with meticulously set shipping and billing details, a glitch altered my shipping address, diverting my package to a distant location. With a heart racing and hope flickering, I reached out to their customer service in a flash. However, the reply I received left me disheartened. They expressed their inability to amend the error promptly, leaving me stranded in a whirlwind of frustration and dismay. The anticipation to indulge in their product line was overshadowed by the distress caused during this ordeal. It pained me to witness the lack of initiative to rectify a genuine mistake swiftly. The emotional rollercoaster I endured only solidified one thing - a decision echoed with finality. Regrettably, the disappointment engraved in this experience has led me to a firm stance - a vow to abstain from future engagements with the brand. In the grand scheme of customer service ideals, the episode encountered with briogeohair.com falls short, tarnishing the allure of their offerings. This encounter underscores the pivotal role effective customer care plays in fostering relationships and loyalty. My hope is for improvements to be made, paving the way towards a seamless and gratifying experience for all patrons.

Unparalleled Haircare Disappointment: A Customer’s Ordeal

As an avid visitor of briogeohair.com, I had high hopes for their customer service. However, what I experienced was anything but exceptional. Upon realizing my error in ordering the wrong item, I promptly reached out through email and even attempted a phone call. To my dismay, the response came after a long 2-day wait, stating that no changes or cancellations could be made. The attempted phone call only added to the frustration, with no one picking up at the provided number, leaving me to wonder if it was even functional. This ordeal has left me deeply disheartened, and regrettably, I will be refraining from future purchases with them.

Above and Beyond: Unmatched Quality and Service

I am thrilled to share my exceptional experience with briogeohair.com. When I mistakenly ordered the wrong item, I reached out to their customer service team in a panic. Despite my initial concern, they responded promptly with a sincere apology and a swift resolution. Not only did they process a replacement order for me, but they also took the time to provide additional recommendations tailored to my specific needs. Their dedication to customer satisfaction truly sets them apart. I'm incredibly grateful for their attentiveness and commitment to going above and beyond. I can confidently say that I'll continue to be a loyal customer, thanks to their unmatched quality and service.

Worst Customer Service

I cannot speak to the experiences of others, but I feel compelled to share my personal experience with Briogeo. I was initially hesitant to purchase from their website due to some negative reviews about their customer service. Despite this, I decided to give them a chance, and I am so glad that I did. From the moment I placed my order, to receiving it and even when I had a query about one of the products, the Briogeo team was nothing short of exceptional. Not only were they prompt and courteous in their responses, but they went above and beyond to ensure that I was completely satisfied with my purchase. I have struggled with finding hair care products that cater to my specific needs, and Briogeo has truly been a game-changer for me. Not only are their products of the highest quality, but their customer service reflects a company that genuinely cares about their customers. I cannot recommend Briogeo enough and I am excited to continue supporting such a fantastic brand. Thank you, Briogeo, for not only transforming my hair, but also for your outstanding customer service.