Users Voice for Britannica

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Britannica Overall rating
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Review article published on: 26 Jul 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Apr 2022 5 5 1 3.8 5 1
May 2022 5 5 5 5 5 5
Jun 2022 5 4.5 4 5 5 5
Jul 2022 5 4.8 1.8 4.4 1.4 1
Mar 2023 1 4.8 2.2 2.8 5 1
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Detailed Britannica Review by

Introduction

Britannica.com is an online encyclopedia that provides comprehensive coverage of subjects ranging from history, science, technology, and different aspects of the society. With a user-friendly interface, the website publishes articles written by experts, and hence, provides reliable and credible information.

Pros and Cons

Pros: - Extensive and accurate information - User-friendly interface - Engaging exploration activities - Availability of the Spanish version - Variety of multimedia resources, including audio, images, and videos Cons: - Requires a subscription to access a full range of resources - Limited user-generated content - Navigation may be cumbersome for first-time users

User Experience

Britannica.com offers an intuitive user experience with easy-to-use navigation tools, making the search process smooth and efficient. The search bar helps users to quickly find articles on their topics of interest, while the drop-down menu provides access to articles arranged according to subject.

Pricing and Value for Money

Britannica.com offers different subscription plans to provide users with access to a full range of resources. The monthly plan costs $19.99, while the annual plan costs $79.99. This may seem expensive compared to other online resources, but the website's extensive and accurate information justifies the cost.

Alternatives

Wikipedia, the biggest online encyclopedia, is the primary alternative to Britannica.com. Unlike Britannica.com, Wikipedia allows users to contribute, edit, and add content to its articles.

Customer Service

Britannica.com offers customer service through its online help desk, which provides extensive resources and FAQs, email support, and phone support.

Product Quality and Selection

Britannica.com provides high-quality articles written by experts, and the website covers a wide range of subjects. The website's editing process ensures that articles are accurate, reliable, and up-to-date.

Website Usability

Britannica.com provides an intuitive user experience, with easy-to-use navigation tools, excellent search capabilities, and a well-organized interface that allows users to navigate through the website smoothly.

Returns and Exchanges

Britannica.com does not offer returns or exchanges, as its products are digital subscriptions that provide access to online resources.

Promotions and Discounts

Britannica.com offers promotional discounts during the holidays, offering up to 50% discounts on subscription prices.

Reputation

Britannica.com has a longstanding reputation for providing accurate and credible information. The website is known for its thorough research and editorial process, making its articles a trusted source of information.

Payment Options

Britannica.com accepts payments through Visa, Mastercard, Discovery, and American Express.

Loyalty Programs

Britannica.com does not offer loyalty programs, as its products are one-time purchases of digital subscriptions.

Customer Reviews

Britannica.com receives mostly positive reviews from customers, applauding its comprehensive and accurate information, user-friendly interface, and engaging multimedia resources.

Community Involvement

Britannica.com provides opportunities for users to engage with each other through its online discussion forums and explore features, which allow users to create and share content with the online community.

Shipping and Costs

Britannica.com does not provide physical products; hence, there are no shipping costs. However, users must bear a subscription cost to access online resources on the website. In conclusion, Britannica.com is an excellent resource providing accurate, reliable, and extensive information. Although its subscription cost may be high compared to other online resources, its thorough editorial process and user-friendly interface make it a worthwhile investment for individuals seeking comprehensive knowledge on different subjects.

Britannica Recent User Reviews

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Reviewer Name: Iida

Review Submission Date: 2021-07-23

Review Title: Locked out of my account, still paying, unable to reach customer service. FRAUD
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Review Description: Locked out of my account, can't cancel my monthly subscription. Customer service doesn't respond. Will have to talk to my bank about blocking the payment. Seems like fraud indeed.

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Reviewer Name: jacky

Review Submission Date: 2021-04-29

Review Title: I paid for a year subscription and now…
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Review Description: I paid for a year subscription and now I can't even cancel the subscription am unable to get a refund if not the help of nationalrecovery010 at gmail that get my refund recently

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Reviewer Name: Sarah

Review Submission Date: 2021-04-15

Review Title: I have cancelled my subscription…
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Review Description: I have cancelled my subscription various times and they continue to take out payments even after confirming cancellation. Customer support either very slow to respond or do not respond at all.

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Reviewer Name: Chris

Review Submission Date: 2020-11-27

Review Title: Very poorly run company and possibly fraud
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Review Description: The website was great, until I was locked out of my account. I have been contacting support for over three months with no reply. I paid for a year subscription and now I can't even cancel the subscription. I will be talking to my credit card company to try and come up with a solution.

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