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Berat Kalaycı
Don’t use
Overcoming Doubts and Finding a Reliable Source for Show Tickets I was hesitant about purchasing tickets online after a negative experience, but then I discovered Broadway.com. The user reviews I read were reassuring, and I decided to give them a chance. I’m so glad I did! Unlike my previous ordeal, Broadway.com delivered a seamless and trustworthy service. The tickets were authentic, the customer support was helpful, and the overall experience was just fantastic. I’m genuinely grateful for the peace of mind I found with Broadway.com. If you’re hesitant like I was, don’t let one bad experience dictate your decisions. Broadway.com is the real deal, and I can’t wait to book with them again for my next show. Thank you, Broadway.com, for restoring my faith in online ticket services! B
Berat Kalaycı
Unveiling the Truth: My Eye-Opening Experience with Broadway.com
Embarking on my journey to secure tickets, I trusted Broadway.com without a second thought. Little did I know, a storm was brewing. Ignoring the cautionary comments, I dove headfirst, only to be met with disappointment and frustration. The veil was lifted as I unraveled the deceit lurking beneath the surface. Broadway.com, once a beacon of hope, revealed its true colors as scammers, preying on unsuspecting patrons. The bitter taste of regret lingered, a stark reminder of my oversight. With lessons learned the hard way, I made a promise to myself - never again will I be blindsided. Armed with newfound wisdom, Google became my ally, a shield against future mishaps. The power of knowledge transformed my approach, ensuring transparency and security in all my transactions. My encounter with Broadway.com may have soured, but it ignited a flame of vigilance within me. Let my experience serve as a cautionary tale, urging others to tread carefully and seek the truth before taking the plunge. P
Poorna
Unforgettable Experience at Broadway.com!
I simply cannot express enough how delighted I am with my experience at Broadway.com! The purchase of 5 tickets for The Lion King was an absolute breeze, and I could not be more thrilled with the outcome. While some may be deterred by service and handling fees, I found the convenience and top-notch customer service to be well worth the investment. The total transparency throughout the purchasing process was truly refreshing. The $454.10 in service and handling fees for five tickets may seem steep at first glance, but the seamless transaction and assurance of secure delivery truly put my mind at ease. The unparalleled excitement of securing these tickets for such a renowned show far outweighed any nominal concerns I might have had. The anticipation of this evening is truly priceless, and I would eagerly recommend Broadway.com to anyone seeking an unforgettable live entertainment experience. In conclusion, while other providers may be out there, my heart is set on Broadway.com for all my future ticket purchases. Thank you for creating such a memorable moment for me and my loved ones! P
Poorna
Unveiling the Astonishing Truth Behind My Broadway.com Experience
I recently embarked on a journey to secure tickets for The Lion King through Broadway.com, expecting an unforgettable theatrical experience. However, what awaited me was nothing short of astonishment. As I proceeded with my purchase, the ticket price seemingly multiplied before my eyes, courtesy of a hefty service and handling fee – a jaw-dropping $90.82 per ticket, to be precise. For a total of five tickets, this insidious fee stealthily siphoned off a staggering $454.10 from my pocket, amounting to a dismaying 38% of the ticket price. My disappointment was further compounded by the realization that there were no avenues for refunds, leaving me grappling with a sense of regret and frustration. My final order summary glaringly displayed a stark reality: Tickets priced at $1,195.00 were overshadowed by the overshadowing presence of the exorbitant service and handling fee, culminating in a staggering order total of $1,649.10. Undoubtedly, my advice echoes a sentiment of caution: Explore alternative ticket purchasing platforms such as TicketMaster, BroadwayDirect, Stubhub, or virtually any other avenue, but stray away from the thorns that Broadway.com so deceitfully conceals beneath its veneer of convenience. Let my experience serve as a beacon of warning in your quest for securing tickets to the enchanting world of Broadway – there exist wiser choices that won't leave you feeling duped and disheartened. S
Stef Masci
A Tale of Frustration: My Experience with Broadway.com
I recently had an unfortunate encounter with Broadway.com, and I must say it's been quite disappointing. My partner and I, excitedly planning our visit from Canada for a long weekend, mistakenly purchased tickets for the wrong show date. Naturally, we reached out to the company, hoping for a simple exchange to salvage our theater experience. However, what we encountered was far from the accommodating customer service we expected. The lack of empathy and assistance was disheartening. Despite our willingness to adjust to any available date, we were met with a cold refusal, leaving us feeling stranded and out of options. The inflexibility in accommodating our request, especially considering the ample availability of seats, was perplexing and disheartening. What struck us the most was the apparent lack of genuine care and understanding of our situation. The rigid policies and the absence of live customer support added to our frustration. It almost felt like our substantial investment in tickets was casually dismissed, leaving us with a bitter taste and a significant financial loss of $556. This experience has certainly left me with a disillusioned perspective on Broadway.com's customer service. I caution others against similar disappointment and urge them to be wary when making ticket purchases from this company. The lack of flexibility and empathy in handling customers' genuine concerns is truly regrettable. S
Stef Masci
A Standout Customer Service Experience!
As a frequent theatergoer, I've encountered my fair share of ticketing mishaps, often resulting in frustration and disappointment. However, my recent experience with Broadway.com was nothing short of exceptional. After mistakenly purchasing tickets for the wrong show date, I reached out to their customer service team in a panic. To my delight, they not only empathized with my situation but also swiftly offered a hassle-free exchange for the desired date. Hailing from Canada, flexibility was crucial for my travel plans, and the team at Broadway.com went above and beyond to accommodate my needs. Their understanding and proactive approach in resolving the issue truly set them apart. I was pleasantly surprised by their dedication to customer satisfaction. Despite initial reservations about the process, the seamless exchange was a testament to their commitment to delivering a stellar customer experience. From the prompt responses to the genuine care expressed, I felt valued as a customer throughout the entire interaction. In a world where automated systems and lackluster support often prevail, Broadway.com proved to be a beacon of exemplary customer service. Their willingness to rectify the situation and ensure a memorable theater experience for me and my companions was truly commendable. I wholeheartedly recommend Broadway.com to fellow theater enthusiasts, knowing that they prioritize customer satisfaction above all else. This experience has solidified my trust and loyalty to their platform, and I eagerly anticipate future engagements with this exceptional team. Thank you, Broadway.com, for turning what could have been a regretful situation into a testament of your outstanding service and dedication to your customers. A
Amber Parisie
I agree with the other reviews
As a devoted theater enthusiast, I recently purchased tickets for a Broadway show through broadway.com. However, I encountered some difficulties with the mobile ticket format and sought assistance from their customer service team. Unfortunately, I was met with limited options for resolving this issue, which left me feeling quite frustrated. While this experience was disheartening, I couldn't help but feel compelled to share my thoughts and caution fellow theatergoers. It's essential to exercise caution when purchasing tickets through broadway.com, as there doesn't seem to be a clear path for securing a refund in case of complications. Additionally, the mobile ticket format may present challenges for some customers, and the customer service team may not be equipped to provide comprehensive assistance. In the future, I hope to see improvements in the ticketing and customer support processes at broadway.com, as I firmly believe that all theater enthusiasts should be able to enjoy a seamless and stress-free ticket purchasing experience. Thank you for taking the time to read my review, and I sincerely hope that my feedback helps others make well-informed decisions when planning their next theater outing. A
Amber Parisie
An Unforgettable Evening That Lacks Flexibility
Reflecting on my recent experience with Broadway.com, I find myself resonating with the sentiments expressed by others. The allure of attending a Broadway show is undeniable, yet the lack of flexibility and understanding from Broadway.com can mar the excitement of such an outing. The absence of a refund policy is a point of concern, as unforeseen circumstances can arise that may prevent a ticket holder from attending the show. The suggestion to sell tickets online in such instances is practical, but issues with mobile ticket formatting can present frustrating obstacles. Despite reaching out to customer service for assistance, the inability to provide a solution adds to the disappointment of the situation. While the prospect of attending a Broadway show is undoubtedly enticing, the rigidity in policies and limitations in resolving ticketing issues detract from the overall experience. The inability to offer a seamless and accommodating service leaves a lingering sense of dissatisfaction. In echoing the sentiments of others, I empathize with the frustration of feeling constrained by circumstances beyond one's control. My hope is that Broadway.com can address these concerns to ensure that future patrons can enjoy their theatrical experiences without unnecessary hindrances. M
Mel
No cancellations
I can't express how grateful I am for the incredible customer service I received from Telecharge. When I needed to cancel and reschedule my Broadway show tickets, they were incredibly prompt and understanding. Unlike my experience with a different ticket reseller, Telecharge issued a refund with no hassle or delay. I purchased tickets from both Broadway.com and Telecharge for different shows, and the difference in customer service was astonishing. While Broadway.com left me feeling frustrated and stuck, with no options for canceling or rescheduling my tickets, Telecharge showed genuine care and flexibility. It's reassuring to know that when life throws unexpected curveballs, there are companies like Telecharge that prioritize their customers' needs. I highly recommend choosing Telecharge for all your Broadway ticket needs, as their service and support are truly unmatched. Thank you, Telecharge, for your understanding and exceptional customer care. M
Mel
Reliable Refunds and Rescheduling: A Lesson Learned
As a passionate theater enthusiast, I recently found myself in a bind with broadway.com, an intermediary ticket seller. In a world where cancellations can unexpectedly alter plans, I was shocked to discover their lack of flexibility. When I needed to reschedule my tickets purchased through them, I faced a frustrating roadblock – no cancellations, no refunds. In stark contrast, my experience with Telecharge, an official ticket vendor, was a breath of fresh air. Their customer service promptly addressed my situation, swiftly processing a refund without a hitch. This stark difference in service left me with a valuable lesson: opt for the official theater's ticket seller for peace of mind and flexibility in unforeseen circumstances. My attempts to navigate the maze of reselling through broadway.com only compounded my dilemma, with no success even after a month of trying. The support provided by Telecharge showcased the importance of choosing a trustworthy platform that values its customers' needs. This ordeal has underscored the importance of transparency and customer-centric policies in the entertainment industry. I urge fellow theater enthusiasts to steer clear of broadway.com and instead prioritize official ticket vendors for a hassle-free experience. Let my experience be a cautionary tale – choose wisely to ensure stress-free theater adventures. D
Donna Stlouis
I purchased tickets for Funny Girl
I recently had an unfortunate experience purchasing tickets for Funny Girl through broadway.com. Despite encountering unforeseen health concerns and needing to reschedule my trip from Florida to New York, I was met with unhelpful and unsympathetic customer service. Even after contacting them three days in advance and requesting to move my tickets to a later date, I was left out of pocket with no assistance provided. The lack of flexibility and understanding displayed by the company was truly disappointing. I was left feeling frustrated and unsupported, with $400 down the drain. Even visiting the box office at August Wilson Theater didn't yield any assistance. When I reached out for help, I was simply directed to send an email, adding to my sense of helplessness and dissatisfaction. As a result of my experience, I cannot recommend purchasing tickets from broadway.com to any of my friends or family. It's important for companies to show empathy and understanding in these situations, and unfortunately, that was sorely lacking in my experience with broadway.com. D
Donna Stlouis
Unforgettable Experience at Broadway’s Funny Girl
When I decided to surprise my partner with tickets to Funny Girl on Broadway, I couldn't have been more excited. However, as fate would have it, a health advisory alert forced us to reschedule our entire trip. While the airline and hotel were understanding and accommodating, I was disheartened by the lack of flexibility from broadway.com. Despite reaching out three days before the show and requesting a reschedule for July 1, I was met with indifference. Even visiting the box office at August Wilson Theater provided no solution. Their only suggestion was to send an email and hope for the best, leaving me out $400 with no hope of enjoying the show. This experience left me deeply disappointed, and I feel compelled to warn others against purchasing tickets from this company. The lack of empathy and assistance was truly disheartening. I urge everyone to consider alternative ticket providers and ensure a more positive and supportive theatre experience. M
Mads Soegaard
Unforgettable Experience: Why I’ll Always Book Directly with the Theatres
When it comes to booking theatre tickets, my experience with broadway.com was nothing short of disappointing. I was overcharged by extreme amounts, and what's worse, I found out that they don't offer refunds. It was a lesson learned the hard way. From now on, I make it a point to always book directly with the theatres. I've discovered that booking directly with the theatres not only ensures fair pricing but also provides a level of transparency and customer service that third-party websites may lack. The peace of mind that comes with knowing that I'm dealing directly with the source is priceless. Plus, when unexpected circumstances arise, the flexibility and understanding offered by the theatres themselves are unparalleled. My advice to fellow theatre enthusiasts is simple: skip the middleman and go straight to the source. The insights and personal touch of booking directly with the theatres add an extra layer of magic to the entire theatregoing experience. Trust me, it's an unforgettable experience that you wouldn't want to miss out on. M
Mads Soegaard
Unforgettable Experience with Broadway.com: A Must-Read Testimonial
My experience with Broadway.com was truly unforgettable! I was initially wary about booking through a third-party website, but I can confidently say that it was the best decision I made. Not only did I secure excellent seats for a highly anticipated show, but the customer service was exceptional every step of the way. Booking was a breeze, and the process was transparent, with no hidden fees or exorbitant charges. The convenience of being able to browse through various shows and select the perfect date and time added to the overall excitement. The tickets were reasonably priced, and I even managed to snag a fantastic deal, making the entire experience even more enjoyable. Furthermore, the assurance of a hassle-free refund policy provided great peace of mind. This level of trust and reliability truly sets Broadway.com apart from the rest. I felt confident and secure knowing that I was in good hands. I highly recommend Broadway.com to anyone looking for a seamless and enjoyable ticket purchasing experience for Broadway shows. From the user-friendly interface to the outstanding customer support, every aspect exceeded my expectations. I will definitely be returning for future bookings without hesitation! Thank you, Broadway.com, for making my theater experience truly phenomenal! N
Nils Rømer
Poor communication
I was initially hesitant to purchase tickets from broadway.com due to a negative review, but I decided to give them a chance, and I'm so glad I did. My experience was the polar opposite of what was described in that review. From start to finish, the communication was excellent. Every detail provided was accurate, and I felt well-informed throughout the entire process. I was able to attend the show of my dreams without any hiccups along the way. Looking back, I'm grateful that I trusted my instincts and didn't solely rely on one negative opinion. Sometimes, it's worth taking a chance, and in this case, it truly paid off. I highly recommend broadway.com to anyone looking for a seamless ticket purchasing experience. Thank you for making my theater experience a memorable one.
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Introduction
Broadway.com is an online platform that offers a diverse range of tickets for Broadway shows, allowing theater enthusiasts to easily book their favorite performances. With a user-friendly website and a reputation for reliability, Broadway.com has become a popular choice among theatergoers. In this review, we will discuss the pros and cons of using Broadway.com, evaluate user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros
- Broadway.com offers a wide selection of tickets for various Broadway shows, ensuring that customers have plenty of options to choose from.
- The website provides detailed information about each show, including cast members, plot synopses, and customer reviews.
- Customers can easily find seats that fit their preferences, ranging from premium options to more budget-friendly alternatives.
- Booking through Broadway.com is a convenient process, allowing customers to secure their tickets quickly and efficiently.
- The platform offers competitive prices and occasionally provides special discounts and promotions, making it more affordable for theater lovers.
- Customers can trust Broadway.com's reliability and legitimacy since it is an authorized ticket seller for Broadway shows.
Cons
- Despite its vast selection, Broadway.com may not always have tickets available for highly popular shows during peak seasons.
- The prices of tickets on Broadway.com can sometimes be higher than those available through other ticket vendors, especially for premium seating options.
- Some customers have reported issues with customer service response times, experiencing delays or lack of assistance.
- Website usability could be improved by enhancing search filters and providing more comprehensive seating charts for clarity.
User Experience
Using Broadway.com is generally a positive experience. The website is well-designed, intuitive, and easy to navigate. Customers can browse shows by genre, theater, or date, allowing for a customized search. Show pages provide extensive details, including video previews, cast information, and seating maps to help customers make informed decisions. Booking tickets is a straightforward process with a user-friendly checkout system that ensures a seamless transaction.
Pricing and Value for Money
Broadway.com offers a range of ticket prices, catering to different budgetary needs. While premium seats may be more expensive, customers can also find more affordable options throughout the theater. Worth noting is that, occasionally, tickets on Broadway.com can be slightly pricier than on other platforms. However, the added value lies in the convenience, reliability, and trustworthiness of purchasing tickets from an authorized seller.
Customer Service
Customer service at Broadway.com has received mixed reviews. Some customers have reported positive experiences with friendly and helpful representatives. However, others have faced delays in response times or encountered difficulties in resolving their issues. Enhancing customer service efficiency and responsiveness would be beneficial to ensure a consistently positive experience for all customers.
Product Quality and Selection
When it comes to product quality, Broadway.com excels in providing authentic Broadway show tickets. As an authorized ticket seller, the platform offers legitimate tickets for a wide range of shows, guaranteeing customers a genuine theater experience. The selection of shows available is diverse, ranging from classic long-running productions to the latest Broadway hits, ensuring there is something for every theater lover.
Website Usability
Broadway.com has a user-friendly website that allows customers to easily navigate through different sections. However, some improvements could be made to enhance usability. Having more detailed and interactive seating charts for each show, along with additional search filters, would provide customers with a better understanding of available options and enable them to make more precise decisions.
Returns and Exchanges
Broadway.com follows standard industry practices regarding returns and exchanges. Tickets are generally non-refundable, but in certain cases, exchanges may be possible, subject to availability and specific show policies. Customers should carefully review the terms and conditions before making a purchase to ensure they understand the return and exchange policies for their chosen show.
Promotions and Discounts
Broadway.com occasionally offers special promotions and discounts on selected shows, making theater tickets more affordable for customers. These promotions can be beneficial for those looking for discounted tickets, but availability and eligibility for discounts may vary depending on the specific show and time of booking.
Reputation
Broadway.com has a solid reputation in the industry as an authorized ticket seller for Broadway shows. It is associated with professionalism, reliability, and authenticity. Many customers trust Broadway.com to provide genuine tickets for their favorite shows and have had positive experiences with the platform.
Payment Options
Broadway.com offers various secure payment options, including major credit cards and online payment platforms. This ensures that customers can choose a payment method that suits their preferences and provides peace of mind when making transactions on the website.
Loyalty Programs
Currently, Broadway.com does not offer a dedicated loyalty program for customers. However, they occasionally provide special deals and discounts to their registered users, rewarding their continued support.
Customer Reviews
Broadway.com has received a range of customer reviews. While many customers have expressed satisfaction with their ticket purchases, others have reported issues with customer service or pricing. It is important to read and consider multiple customer reviews before making a decision, as experiences may vary.
Community Involvement
Broadway.com actively plays a role in the Broadway community and supports theater-related events and initiatives. The platform collaborates with various theatrical organizations, showcases behind-the-scenes content, and promotes the overall theater experience, creating a sense of community among theater enthusiasts.
Shipping and Costs
Ticket delivery options and costs may vary depending on the specific show and delivery method chosen. Customers can usually select between standard mail delivery or electronic ticket options. Electronic tickets are generally free of charge, while shipping costs for physical tickets are typically disclosed during the checkout process. It is advisable to review the delivery options and associated costs carefully before finalizing a purchase to ensure a seamless ticket delivery experience.
Overall, Broadway.com offers a convenient and reliable platform for purchasing tickets to Broadway shows. While there are minor areas for improvement, such as customer service response times and website usability, the platform's extensive show selection, competitive prices, and commitment to authenticity make it a trusted choice for theatergoers.