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83% users rated Excellent
An Unforgettable Journey Aided by Exceptional Service
Embarking on a trip to Benidorm was a dream come true, made possible by the outstanding service at Broadway Travel. Their team went above and beyond, providing me with stellar customer service that truly stood out. Not only did I receive top-notch assistance, but I also managed to save a significant £200 compared to other travel agents for the same package. A particular shoutout goes to Fred Williams, whose dedication and professionalism shone through even on a leisurely Sunday afternoon. His attention to detail and willingness to assist made the entire booking process a breeze. I felt valued as a customer, knowing that Broadway Travel genuinely cares about ensuring memorable experiences for their clients. Thanks to Broadway Travel, my journey to Benidorm was not only affordable but also filled with peace of mind, knowing that I was in capable hands. I highly recommend their services to anyone seeking a seamless travel experience paired with exceptional customer care.Annie: A Gem at BroadwayTravel.com who Truly Cares
From the moment we connected with Annie at BroadwayTravel.com, our experience took a remarkable turn. Annie's dedication to understanding our needs, her unwavering patience, and wealth of knowledge were truly extraordinary. Her genuine care and attention to detail instilled in us a deep sense of trust and confidence in our booking. Interacting with Annie was not just a transaction; it was a personalized and heartfelt experience that made all the difference. We couldn't have asked for a better guide in our travel journey. Annie is a true gem at BroadwayTravel.com, and her exceptional service shines brightly.Above and Beyond: Becky Aljabber Delivers Exceptional Service at broadwaytravel.com
Sharing my genuine experience with Becky at broadwaytravel.com brings me immense joy. Connecting with Becky has been nothing short of a blessing when it comes to planning my vacations. Her dedication and commitment to finding the perfect holiday package for me and my loved ones truly stand out. Becky's attention to detail and personalized approach never fail to impress me. She does not just offer a deal; she curates an unforgettable experience tailored to our preferences and needs. From recommending hidden gems to ensuring seamless travel arrangements, Becky goes above and beyond to make our trips memorable. It's rare to come across someone like Becky who not only excels at her job but also cares deeply about her clients. Her passion for travel shines through in every conversation, making the entire planning process a delightful journey in itself. Thanks to Becky, my vacations are no longer just trips; they are unforgettable adventures filled with joy, discovery, and cherished memories. I wholeheartedly recommend Becky Aljabber at broadwaytravel.com to anyone seeking exceptional service and a truly personalized travel experience.Impeccable Service and Seamless Booking Experience with Broadway Travel
My heartfelt testimonial for Broadway Travel is overflowing with gratitude for the exceptional service provided by their staff. Our recent experience with them was nothing short of amazing. From the moment we contacted them, their team went above and beyond to help us find the perfect hotel and secure the best flights for our trip. This was our fourth time booking with Broadway Travel, and each time they have consistently exceeded our expectations. Their attention to detail and their dedication to ensuring a seamless booking process truly set them apart. We felt valued as customers and appreciated the personalized assistance we received throughout. If you are looking for a travel agency that genuinely cares about your experience and goes the extra mile to make sure you have a stress-free and enjoyable trip, I wholeheartedly recommend Broadway Travel. Trust me, you won't be disappointed!Michael Went Above and Beyond to Secure Our Dream Holiday
I cannot thank Michael enough for his relentless dedication in ensuring that our holiday plans came to fruition, despite a few hiccups along the way. His commitment to providing the best options led us to choose the British Airways full baggage option, which unfortunately increased in price during the booking process. Although this added unexpected costs, Michael's perseverance and hard work did not go unnoticed. In addition, Michael went the extra mile to address our concerns about the ATOL certificate, promptly providing an updated version and reassuring us of our booking details. His attention to detail and quick resolution of any issues truly set our minds at ease. Furthermore, I greatly appreciate the fact that we were able to select our desired seats without any additional charges, adding an extra layer of comfort to our travel arrangements. Ultimately, despite the initial price increase, Michael successfully booked our flights, hotel, and transportation, making our dream holiday a reality. His unwavering commitment and exceptional service have left a lasting impression, and I am grateful for his hard work. Thank you, Michael, for making our travel experience a memorable and enjoyable one.Unforgettable Memories in Crete with Broadway Travel
Reflecting on our recent trip to Crete booked through Broadway Travel, I can't help but feel immense gratitude for the outstanding service we received. From the moment I connected with the delightful Lorraine, who guided us through every step of the booking process with patience and expertise, I knew we were in good hands. Our group of four adults eagerly anticipated our April getaway, and we weren't disappointed. The seamless planning, attention to detail, and affordable pricing made our holiday all the more enjoyable. Broadway Travel truly went above and beyond to ensure our comfort and satisfaction. This wasn't our first experience with Broadway, but it certainly reinforced our loyalty to this exceptional travel agency. The trust and confidence they inspire in their customers are unmatched, and I can say with certainty that our future travel plans will undoubtedly involve Broadway Travel. Thank you, Broadway, for helping us create unforgettable memories in the beautiful surroundings of Crete. Your dedication to customer satisfaction shines through in every interaction, and we couldn't be more pleased with the entire experience. Here's to many more adventures together!Unforgettable Experience with BroadwayTravel.com
When I stumbled upon BroadwayTravel.com, I never expected to be blown away by the level of service they provided. From the moment I started browsing their website, I was met with a wealth of knowledge and expertise that made booking my trip a breeze. The representatives were not only incredibly knowledgeable but also eager to cater to my specific needs, ensuring that I found the perfect break. The entire process was seamless, and I couldn't be more grateful for the assistance I received. I had countless questions, all of which were met with patience and a genuine desire to help. The customer service team at BroadwayTravel.com truly went above and beyond to ensure that I had all the information I needed to make an informed decision. Thanks to their dedication, I was able to book the perfect getaway without any stress or hassle. I cannot recommend BroadwayTravel.com enough to anyone looking for a smooth and enjoyable booking experience. Thank you for making my travel planning so enjoyable and for ensuring that I found exactly what I was looking for. 🤩Michael’s Exceptional Service Made Our Vacation Unforgettable!
As someone who values family vacations, finding the perfect getaway is crucial. When I stumbled upon broadwaytravel.com, little did I know that I would be connected with Michael, a gem in the world of travel agents. Michael's dedication and enthusiasm were evident from the start, as he meticulously tailored a holiday package that exceeded our expectations for the Easter break. Not only did Michael find us the ideal destination for our family, but he also managed to secure it at a price that left us pleasantly surprised. In fact, his offer outshone all competitors, solidifying our decision to entrust our vacation plans to him. The level of care and attention to detail he exhibited throughout the process was truly remarkable. Thanks to Michael, our Easter holiday was nothing short of magical. The memories we created will be cherished for years to come, all because of his expertise and unwavering commitment to providing exceptional service. Without a doubt, we will be turning to Michael and broadwaytravel.com for all our future travel endeavors. Thank you for going above and beyond, Michael!A True Gem: Becky’s Dedication Made Our Cruise Dreams Come True!
When my family and I decided to embark on a cruise adventure, we were overwhelmed by the numerous options available. Enter Becky from broadwaytravel.com, and our journey changed completely. Becky's dedication shone through as she meticulously sorted through countless cruise options, determined to find the perfect fit for us. Her patience and attention to detail were truly commendable as she refused to settle until she discovered the ideal cruise that not only suited our preferences but also fit our budget seamlessly. Thanks to Becky, we were able to set sail on a remarkable voyage that exceeded all our expectations. Her personalized service and unwavering commitment to ensuring customer satisfaction are qualities that truly set her apart. I wholeheartedly recommend her exceptional services to anyone seeking a memorable and tailor-made travel experience. Becky, thank you for making our cruise dreams a reality. Your passion for what you do shines through, and we are immensely grateful for your invaluable assistance.Turning the Corner with Broadway Travel
As an avid traveler and loyal customer, I felt compelled to share my recent experience with Broadway Travel. After encountering a minor bump in the road, I reached out to their team regarding a site visit from their local office in PAPHOS. Initially, I was disappointed with their response, feeling that my request had been misunderstood. However, after expressing my concerns, I was pleasantly surprised by their swift efforts to rectify the situation. Despite a miscommunication regarding my contact preferences, I was pleased to see Broadway Travel's dedication to addressing my needs. Their prompt action and genuine concern for my satisfaction truly turned the tide for me. I felt heard, valued, and ultimately, reassured that my concerns were being taken seriously. While there were initial hiccups in our communication, I can confidently say that Broadway Travel's commitment to customer care and willingness to make amends has won me over once again. I now look forward to continued adventures with a company that values its customers and their feedback. Thank you, Broadway Travel, for listening and turning the corner with your exceptional service.Rediscovering the Joy of Travel with Broadway Travel
From the moment I connected with Fred Williams at broadwaytravel.com, I knew I was in good hands. As a first-time booker, I had my fair share of apprehensions, but Fred expertly guided me through every step of the booking process, providing the reassurance and support I needed. His assurance of being readily available for any assistance, including online check-ins, further instilled confidence in me. With the holiday ahead, I am eagerly anticipating the wonderful experience awaiting me. I can't wait to share my post-trip review and rating, which I'm sure will mirror the exceptional service I've received.Life-Saving Assistance from Katie at Broadway Travel
Booking my travel plans with Broadway Travel was a breeze, all thanks to the exceptional assistance from Katie. Her warm and professional demeanor immediately put me at ease, and her wealth of knowledge about vacation destinations was truly impressive. Not only did she arrange all my travel plans seamlessly, but Katie also went above and beyond to provide me with valuable tips and insights for my upcoming holiday. What stood out to me the most was Katie's unwavering patience in addressing all of my questions and concerns. Her dedication to ensuring that every aspect of my trip was perfect truly made the entire experience stress-free and enjoyable. Even after the initial booking process, Katie continued to provide excellent after-sales service, making me feel genuinely cared for as a customer. I cannot thank Katie and Broadway Travel enough for their outstanding customer service. This experience has solidified my trust in their services, and I will undoubtedly be returning for future travel needs. If you're looking for a seamless booking experience with a personal touch, I wholeheartedly recommend reaching out to Broadway Travel and speaking to someone as knowledgeable and helpful as Katie.A Heartfelt Journey with Broadway Travel: Exceptional Care and Service
Embarking on a travel experience with Broadway Travel has been nothing short of exceptional. Despite encountering unforeseen circumstances, the team at Broadway Travel has displayed unwavering support and understanding, truly going above and beyond to accommodate our needs. During a planned getaway to Krawków, unexpected family illness led to the need for rescheduling. The team at Broadway Travel handled this situation with grace and professionalism, ensuring that our travel plans were adjusted seamlessly. Despite any incurred fees from the airline, their dedication to providing top-notch service remained unwavering. Subsequently rescheduling our trip to a later date, our journey faced another hurdle requiring yet another postponement. Through each step of the process, the staff at Broadway Travel continued to extend their kindness and support, making sure that our experience was nothing short of perfect. The personal touch and care exhibited by the team at Broadway Travel are truly commendable. Their dedication to ensuring customer satisfaction is palpable, making every interaction a delightful and stress-free experience. Broadway Travel is not just a travel company; they are a reliable companion on your travel journey, providing unparalleled support and service every step of the way. Thank you, Broadway Travel, for turning what could have been a stressful situation into a journey filled with care, support, and exceptional service.Unparalleled Service and Smooth Booking Experience
I can't express enough how amazing the service was from the team at broadwaytravel.com. The booking process was unbelievably easy, and I'm eagerly anticipating our first-ever cruise to Norway. As people who typically visit Greece twice a year, this was a significant change for us, and we couldn't be more excited. However, I must deduct one star due to a rather unexpected request. I was asked to provide my late ex-partner's death certificate, despite the fact that he passed away a decade ago. It was truly a shocking and uncomfortable situation to be in, especially considering I don't even possess the certificate — his ex-wife does. Despite this unsettling experience, I firmly believe that it wasn't broadway's fault. Nonetheless, I do think it's unreasonable to expect such documentation after so many years, and it put me in a distressing position. Nevertheless, I'm genuinely looking forward to our upcoming trip.An Amazing Experience with Broadway Travel
Booking our family holiday through Broadway Travel was an absolute breeze! The customer service was top-notch - the woman who assisted us was incredibly friendly, chatty, and genuinely happy to help. Her warmth and helpfulness made the whole booking process a delight. We are eagerly looking forward to our upcoming 10-day holiday in Turkey, and we're already considering booking through Broadway Travel again for our future vacations. I would wholeheartedly recommend their services to anyone looking for a stress-free booking experience. Thank you so much, Broadway Travel, for making us very happy customers!No Results Found
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{{{reviewBody}}}Introduction
Broadway Travel is a popular online travel agency that offers a wide range of holiday deals to customers. With a user-friendly website and a reputation for providing excellent customer service, Broadway Travel strives to make booking your dream holiday a seamless and enjoyable experience. Let's delve into various aspects of the website to determine its pros and cons.Pros and Cons
- Pros:
- Extensive selection of holiday destinations and packages
- Competitive pricing and value for money
- User-friendly website with easy navigation
- Responsive customer service
- Cons:
- Limited information on loyalty programs
- Occasional delays in shipping of travel documents
User Experience
Broadway Travel's website provides a smooth and intuitive user experience. The search functionality allows users to easily find their desired holiday deals by filtering for specific destinations, travel dates, and preferences. The website also offers informative descriptions, images, and customer reviews for each package, ensuring customers can make informed decisions.
Pricing and Value for Money
Broadway Travel offers competitive prices for its holiday packages, ensuring customers get value for their money. The website frequently features special offers and deals that further enhance the affordability of their offerings. Customers have the option to customize their packages according to their budget, allowing for flexibility and ensuring everyone can find a suitable deal.
Customer Service
Broadway Travel is known for its responsive and helpful customer service. Their dedicated team promptly assists customers with any queries, providing personalized attention and ensuring a high level of satisfaction throughout the booking process. Customers can reach out via phone, email, or live chat, and can expect quick and effective resolutions to their concerns.
Product Quality and Selection
With a vast selection of holiday destinations, Broadway Travel offers various options to cater to different preferences and budgets. The agency partners with reputable hotels and airlines, ensuring customers have access to high-quality accommodations and reliable transportation options. The website provides detailed information about each package, including hotel amenities, flight details, and inclusions, allowing customers to make well-informed choices.
Website Usability
Broadway Travel's website is designed to be user-friendly, with a clean layout and intuitive navigation. The search and filtering options make it easy for customers to find their ideal holiday packages. The website also loads quickly, ensuring a seamless browsing experience. Detailed FAQs and informative content are readily available, addressing common queries and concerns.
Returns and Exchanges
Due to the nature of the services provided by Broadway Travel, returns and exchanges are not applicable. However, the company has a flexible booking policy allowing customers to make amendments or cancel bookings based on the terms and conditions of their specific package or airline/hotel provider.
Promotions and Discounts
Broadway Travel frequently offers promotions and discounts on its holiday packages. Customers can take advantage of these special offers to obtain further savings or additional perks. The website prominently features these deals, allowing users to easily identify and benefit from discounted packages.
Reputation
Broadway Travel has built a solid reputation in the travel industry for its reliable service and commitment to customer satisfaction. The agency has garnered positive reviews and testimonials from numerous happy customers who have enjoyed their hassle-free holidays booked through Broadway Travel.
Payment Options
Broadway Travel offers various secure payment options to customers, including major credit cards and debit cards. This ensures convenient and safe transactions, giving customers peace of mind when making their bookings online. The website utilizes encryption protocols to protect users' sensitive information.
Loyalty Programs
While there is limited information on loyalty programs on the Broadway Travel website, loyal customers may receive exclusive offers and benefits. Upon further inquiry or during the booking process, customers are advised to inquire about any available loyalty programs or rewards that may apply to them.
Customer Reviews
Customer reviews play a critical role in assessing the quality of services offered by Broadway Travel. The website prominently displays genuine customer reviews with ratings to help potential customers make informed decisions. The agency's positive overall rating reflects the satisfaction of the majority of its customers.
Community Involvement
Broadway Travel actively participates in community initiatives and environmentally conscious practices. The company supports local charities and initiatives, demonstrating its commitment to giving back to the community. Additionally, Broadway Travel focuses on sustainable tourism practices and encourages responsible travel among its customers.
Shipping and Costs
Shipping is not applicable for Broadway Travel's services, as all travel documents are delivered electronically. Customers receive their itineraries, booking confirmations, and other travel-related documents via email. While minimal processing fees may apply, the absence of physical shipping costs further enhances the affordability and convenience of booking through Broadway Travel.
In summary, Broadway Travel offers a seamless user experience, competitive pricing, and a wide selection of holiday packages. With responsive customer service and a commitment to customer satisfaction, the agency ensures an enjoyable booking process. While improvements can be made in providing more information on loyalty programs and minimizing occasional delays in shipping travel documents, Broadway Travel's reputable services and positive customer reviews make it a trusted choice for booking your next dream holiday.