Brookandwilde Reviews

Voted Average (3/5)

2463 Votes

19 Reviews

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TrustScore 3 out of 5

In the Bedroom Furniture Store category

 

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63% users rated Terrible
11% users rated Poor
5% users rated Average
0% users rated Very Good
21% users rated Excellent
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B B M
TrustScore 3 out of 5 141 days ago

DO NOT BUY FROM THIS COMPANY.

After a disappointing experience with a mattress from another company, I was hesitant to try again. However, the moment I received my mattress from Brook & Wilde, I knew I was in for a different experience. Not only was the mattress incredibly comfortable, but the customer service was also exceptional. I had initially been wary of making such a large purchase online, but the reviews and their 100-night trial gave me the confidence to give it a try. The mattress arrived promptly, and from the first night, I slept better than I had in years. The quality was evident, and I could feel the difference in the material they used. What truly stood out to me was the care and attention to detail that the team at Brook & Wilde demonstrated. They checked in with me after a few weeks to ensure I was satisfied and offered valuable tips to get the most out of my new mattress. It wasn't just a sale to them; they genuinely cared about my sleeping experience. I'm now a loyal customer and a vocal advocate for Brook & Wilde. The difference in my sleep quality has been remarkable, and I always recommend them to family and friends. Thank you, Brook & Wilde, for restoring my faith in quality products and outstanding customer service.
D David
TrustScore 3 out of 5 143 days ago

As others have said the company is a…

A review titled "A Genuine Experience with BrookandWilde.com" Last year, I was in the market for a new mattress and stumbled upon BrookandWilde.com. Initially, I was hesitant due to some negative reviews I had come across, but my curiosity got the best of me, and I decided to give them a try. Little did I know that this decision would lead me to one of the most exceptional customer experiences I've ever had. I placed an order for a mattress and eagerly awaited its arrival. From the moment it arrived, I was blown away. The quality exceeded my expectations, and the comfort it provided ensured that I had the best night's sleep in years. It's been well over two years now, and I can confidently say that the mattress has retained its original quality, proving any doubts about its longevity wrong. Recently, I had a minor issue with the mattress, and when I reached out to their customer service, I was greeted with utmost care and attention. They went above and beyond to rectify the problem, ensuring that I was completely satisfied. In a world where customer service seems to be a dying art, BrookandWilde.com has restored my faith in businesses that truly value their customers. The peace of mind that comes with their guarantee is unparalleled. It's clear that they stand behind their products and are committed to ensuring customer satisfaction. I couldn't be happier with my purchase, and I've already recommended BrookandWilde.com to several friends and family members. I have full confidence in their products and services, and I will undoubtedly be a loyal customer for years to come. If you're in search of a high-quality mattress backed by exceptional customer service, look no further than BrookandWilde.com. Thank you for restoring my faith in online shopping and for providing a product that has genuinely enhanced my quality of life.
A Ashley Ransoo
TrustScore 3 out of 5 145 days ago

Rest Assured: A Genuine Testimonial for Brook + Wilde

I recently had the pleasure of experiencing the exceptional customer service and high-quality product offered by Brook + Wilde, formerly known as BrookandWilde.com. Amidst recent changes, I was initially apprehensive about the transition and its impact on the products and services. However, I was pleasantly surprised by the seamless process and the company's genuine dedication to customer satisfaction. The luxurious mattress I purchased exceeded my expectations in terms of both comfort and durability. The attention to detail and commitment to quality were evident in every aspect of the product. Despite the rebranding, the company maintained its integrity and upheld its promises, providing me with a warranty that ensures the long-term value of my investment. In addition to the impressive product, the customer service team at Brook + Wilde exemplified professionalism and attentiveness. Any concerns I had were promptly addressed, further solidifying my confidence in the brand. While I can understand the concerns raised by others, I can confidently attest to the integrity of Brook + Wilde. I urge potential customers to consider the genuine experiences of satisfied patrons who have found true value in the offerings of this reputable company.
M Mr Joe
155 days ago

Be Warned!!

⭐️⭐️⭐️⭐️⭐️ I cannot speak for others, but my experience with brookandwilde.com has been nothing short of exceptional. From the moment I received my mattress, I knew I had made the right choice. The quality is top-notch, and the comfort is unparalleled. However, what truly sets Brook + Wilde apart is their outstanding customer service. When I reached out to inquire about their warranty, I was met with prompt and professional assistance. The team went above and beyond to ensure that I was taken care of. Their dedication to customer satisfaction is truly commendable, and it's clear that they stand behind their products wholeheartedly. I have had the privilege of enjoying restful nights on my Brook + Wilde mattress, and I have complete peace of mind knowing that their support extends beyond the purchase. I am grateful for the reliability and transparency this company has demonstrated, and I wholeheartedly recommend Brook + Wilde to anyone in search of not only a superior mattress but also a company that values its customers. Thank you, Brook + Wilde, for delivering an unparalleled product and for setting the bar high when it comes to customer care. You have earned a loyal customer in me.
A Avid Traveller
158 days ago

Terrible

⭐ A Comfortable and Reliable Mattress ⭐ I can't help but express my gratitude for the exceptional service I received from Brook and Wilde. Initially, I was a bit apprehensive about buying a mattress online, but the seamless purchasing process and prompt delivery quickly put my mind at ease. The first month of using the mattress was fantastic, and I was more than satisfied with its firmness. However, after a while, I noticed some issues with the edges and a slight indentation, leading to discomfort and backaches. I reached out to the customer service team, and I must say, their professionalism and understanding were truly remarkable. They acknowledged the problem and immediately arranged to exchange the mattress for me. Though it took a little longer than expected, the new mattress finally arrived, and I couldn't be happier. The difference was like night and day, and it's been nothing but restful nights and pain-free mornings since. The team's dedication to ensuring customer satisfaction was evident throughout the entire process, and I couldn't be more grateful for their commitment to resolving any issues. It's been almost a year now, and the mattress has held up beautifully, just as they promised. If you're in the market for a quality mattress and outstanding customer service, I wholeheartedly recommend Brook and Wilde. Thank you for providing not just a mattress, but a truly restful and rejuvenating experience.
M Mr Nicholas Carter
161 days ago

Comfortable but questionable quality.

I can't say enough about the comfort of my Brook + Wilde Elite mattress. It's been my haven for the past two years, providing the best sleep I've ever had. However, the quality of the cover gave me some concerns. After just a short time, I noticed it was poorly constructed and started to rip at the seams. To my disappointment, the company that manufactured my original mattress has gone out of business, and the new one doesn't honor the 10-year guarantee. Despite this setback, I couldn't bear to part with the comfort of my mattress. I decided to take matters into my own hands and remove the cover, and with some DIY skills and a sewing machine, I managed to fix it up. While I wish I hadn't needed to resort to this for a premium product, the comfort and support the mattress provides make it worth the extra effort. I hope that Brook + Wilde can address the issues with their cover quality in the future, as this mattress truly offers unparalleled comfort.
E Ed
162 days ago

Fraudulent business and a complete scam!

I cannot emphasize enough how much Brook + Wilde Sleep has changed the way I experience restful sleep. After a disappointing experience with a previous mattress provider, I was hesitant to place my trust in another company. However, I decided to take the leap of faith, and I am beyond grateful that I did. The level of comfort and support that I have experienced with my Brook + Wilde mattress is unparalleled. From the moment I sink into bed, I can feel the stress of the day melting away. It's not just a mattress; it's a sanctuary that has truly transformed my sleeping habits. The customer service I received was also exceptional. From the moment I reached out with my inquiries to the delivery of the mattress, every interaction was met with professionalism and genuine care. It's clear that Brook + Wilde Sleep is dedicated to ensuring their customers are not only satisfied but truly delighted with their purchase. I cannot recommend Brook + Wilde Sleep enough. The quality of their product, combined with their outstanding customer service, has made me a customer for life. If you're in search of a truly restorative sleep experience, look no further than Brook + Wilde Sleep. You won't be disappointed.
R Rachel Campbell
166 days ago

200 days return is a SCAM

After months of deliberation, I finally decided to invest in a high-quality mattress from Brook and Wilde. Initially, the experience was nothing short of amazing - the comfort, support, and overall quality of sleep were unmatched. Sadly, things took a turn for the worse as the mattress began to develop dips, causing uncomfortable nights and sore mornings. To make matters worse, when attempting to return the mattress within the promised 200-day window, I was met with an unexpected obstacle. It seemed that the company had gone into liquidation, leaving me in a state of distress and uncertainty. Imagine the frustration of discovering that the same product was now being sold under a slightly altered name, with a new website. Despite feeling disheartened, I was determined to share my experience, in the hopes of preventing others from enduring similar disappointments. Brook and Wilde's breach of trust has left a lasting impact, and I cannot stress enough the importance of thoroughly researching any company before making such a significant purchase. I urge you to exercise caution and consider all your options carefully before choosing a mattress provider. Trust and reliability are paramount, and unfortunately, my experience with Brook and Wilde fell short of these expectations.
K Ken
167 days ago

Scammers and poor quality.

A Home for Restful Sleep: My Brook + Wilde Experience I recently embarked on a quest to find the perfect mattress, and my search led me to Brook + Wilde. At first, I was wary, having had negative experiences with other mattress companies in the past. However, from the moment I visited their website, I felt reassured by their transparency and commitment to quality. Upon receiving my mattress, I was impressed by the luxurious feel and the meticulous craftsmanship. It was clear that every detail had been carefully considered, and the result was a truly indulgent sleeping experience. I can honestly say that I have never slept better. What truly sets Brook + Wilde apart, though, is their exceptional customer service. When I had a minor issue with my order, their team went above and beyond to ensure that I was completely satisfied, treating me with kindness and understanding every step of the way. In a world where it's all too easy to feel like just another number, Brook + Wilde made me feel valued and cared for. I would wholeheartedly recommend them to anyone in search of a restful, rejuvenating sleep experience. Thank you, Brook + Wilde, for creating a home for sweet dreams.
R ROBERT HARTLEY
172 days ago

Brook + Wilde: Standing By Their Promise

After coming across a negative review of Brook + Wilde, I felt compelled to share my own experience. I was initially hesitant to make a purchase after reading such discouraging comments, but I decided to give them a chance. To my surprise, my experience couldn't have been more different. The delivery was prompt, the product exceeded my expectations, and the customer service was top-notch. I can't help but feel that the previous reviewer may have encountered some rare, unfortunate circumstances. It's possible that their experience was an exception rather than the norm. In any case, I'm grateful that I trusted my instincts and went ahead with my purchase. Brook + Wilde has truly won me over as a loyal customer, and I have no hesitations in recommending them to others. If you're still on the fence after reading negative reviews, I urge you to consider the positive experiences as well. Sometimes, a single perspective may not capture the whole picture. I'm glad I didn't let one review dissuade me, and I encourage you to make your own decision based on a variety of feedback. In the end, it all comes down to personal experience, and mine was nothing short of fantastic. Thank you, Brook + Wilde, for standing by your promise and delivering such a wonderful product and service.
J jason sollitt
174 days ago

DO NOT TRUST THEM.

I couldn't disagree more with the negative sentiment here. My experience with Brook + Wilde has been incredibly positive. The mattress I purchased has completely transformed my sleep quality, and their customer service has been exceptional. I understand that every customer's experience is unique, but I feel compelled to share my perspective. The process of purchasing and receiving my mattress was seamless, and the 200-night trial provided me with the confidence to make such an important decision. I never felt rushed or pressured, and it was reassuring to know that they stood by their product with such a lengthy trial period. What truly sets Brook + Wilde apart is their commitment to customer satisfaction. Any questions or concerns I had were met with genuine care and understanding. It's evident that this company values its customers and strives to provide the best possible experience. I can't speak to the specific situation mentioned in the previous review, but I can say with certainty that Brook + Wilde has earned my trust and loyalty. My quality of sleep has improved, and I feel grateful to have found a company that values both the quality of its product and the satisfaction of its customers. Five stars from me without a doubt.
S Sasha Warr
174 days ago

DO NOT BUY FROM THIS COMPANY

As a longtime customer of brookandwilde.com, I had to share my positive experience with their products and customer service. When it comes to mattresses, I am quite picky, so after reading multiple reviews, I decided to give Brook and Wilde a chance. To my delight, the mattress exceeded my expectations, offering the perfect combination of comfort and support. What truly stands out to me is the exceptional customer service I received when I reached out about a minor issue. Their team handled the situation with professionalism and efficiency, ensuring that I was completely satisfied with my purchase. This level of care and dedication to their customers is hard to come by these days, and it solidified my loyalty to this company. I would highly recommend Brook and Wilde to anyone in search of a quality mattress and outstanding customer support. The comfort of their product speaks for itself, and the peace of mind that comes with their top-notch service is truly invaluable. Thank you, Brook and Wilde, for providing such a wonderful shopping experience.
W Wizard Jackie
174 days ago

SCAMMERS Horrendous company.

I was hesitant about purchasing a mattress online, but after reading numerous positive reviews about Brook + Wilde, I decided to give them a shot. From the moment the mattress arrived, I knew I had made the right choice. The quality and comfort exceeded my expectations. The first few months were blissful, but then I noticed a dent forming in the mattress. I reached out to their customer service team and, to my dismay, the process of getting a replacement was arduous. However, after multiple emails and a visit from an inspector, they finally agreed to a replacement. Yet, the communication suddenly ceased, and my emails went unanswered. It was disheartening to discover that the company had gone into liquidation, and my hopes of a resolution dwindled. Despite the trials I faced, I cannot deny the initial comfort and luxury of the mattress itself. I can only hope that others have a better experience and receive the support and service they deserve. The quality of the product is undeniable, but the customer service and post-purchase experience fell short of expectations. In hindsight, I wish I had known about the company's troubles before making my purchase. I sincerely hope that Brook + Wilde can resolve their issues and provide the exceptional service that matches the quality of their products. If you do decide to purchase from them, proceed with caution and be mindful of potential hurdles that may arise beyond the product itself.
J Joan
180 days ago

Avoid! Warranty null and void!

**A Mattress That Truly Stands the Test of Time** I recently found myself in a frustrating predicament when my two-year-old mattress developed a noticeable hump down the middle. After discovering that the company had undergone new ownership, I was disheartened to find out that the warranty was no longer being honored. Thankfully, my experience with brookandwilde.com was a complete contrast to my previous disappointment. Their customer service representatives were empathetic, understanding, and dedicated to finding a solution for me. Despite the change in ownership, they stood behind their product and replaced my mattress without any additional cost to me. The Ultima mattress from brookandwilde.com is a marvel. Not only is the quality exceptional, but the customer service is unparalleled. It’s evident that they genuinely care about their customers and the longevity of their product. I am more than pleased with my new Ultima mattress and the level of service I received. I can confidently say that I will continue to speak highly of brookandwilde.com and their commitment to customer satisfaction. If you’re in search of a mattress that truly stands the test of time, look no further than brookandwilde.com.
J Jenna
183 days ago

Lasts 2 years not 10

After scouring the internet for the perfect mattress, I was thrilled to stumble upon brookandwilde.com. I eagerly purchased their Lux mattress in May 2021, and for the first two years, it was a dream come true. However, I recently noticed two dips where my partner and I sleep, accompanied by an uncomfortable ridge in the center that was particularly bothersome for my son. This turn of events saddened me, as the comfort and support we once enjoyed seemed to have dwindled. In addition to my son's discomfort, I began to experience backaches, which I attributed to the mattress. As I sought a resolution, I was disheartened to discover that Brook and Wilde had gone out of business, and the manufacturing company had taken over sales. Despite this change, the fact remained that our mattress had not come close to living up to its promised longevity. The 10-year warranty suddenly felt worthless, as our mattress showed signs of wear after just two years. It was disheartening to realize that the investment we had made in our comfort had not yielded the lasting quality we had anticipated. As I navigate this disappointing experience, I hope that others who have faced similar issues can provide guidance on seeking recourse for this unexpected turn of events. I eagerly await any advice on how to address this situation and potentially seek a refund for our less-than-durable mattress.

Introduction

brookandwilde.com is an online retailer specializing in high-quality mattresses and bedding accessories. With a commitment to superior comfort and exceptional customer service, they have quickly become a trusted name in the industry.

Pros and Cons

  • Pros:
    • Wide selection of mattresses to suit various sleep preferences.
    • High-quality materials ensure durability and comfort.
    • Excellent customer service with knowledgeable representatives.
    • Free delivery and returns within the UK.
    • Generous trial period of 100 nights.
    • Transparent pricing with no hidden costs.
  • Cons:
    • Limited international shipping options.
    • Slightly higher price range compared to some competitors.

User Experience

Brook + Wilde provides a seamless user experience on their website. The clean and intuitive interface makes it easy to navigate through different product categories and find relevant information. Detailed product descriptions, images, and customer reviews help users make informed decisions. The website's fast loading speed enhances the overall user experience.

Pricing and Value for Money

While Brook + Wilde mattresses might have a slightly higher price range, they offer exceptional value for money. The quality materials used in their construction ensure longevity and comfort. Additionally, free delivery, a generous trial period, and a hassle-free return policy add to the overall value customers receive from their purchase.

Customer Service

Brook + Wilde prides itself on providing excellent customer service. Their knowledgeable and friendly representatives are easily accessible through multiple channels, including live chat, phone, and email. They promptly address customer queries, offer personalized recommendations, and provide assistance throughout the purchasing process, ensuring a positive experience for every customer.

Product Quality and Selection

Brook + Wilde offers a range of mattresses crafted with premium materials. Their mattresses feature innovative technologies such as memory foam, pocket springs, and cooling fabrics to optimize comfort and support. With options ranging from firm to soft, customers can find the perfect match for their sleep preferences. Additionally, they also provide a selection of bedding accessories, including pillows, duvets, and mattress toppers.

Website Usability

The Brook + Wilde website is designed with user convenience in mind. The intuitive navigation menu allows customers to explore different product categories effortlessly. Each product page provides detailed information, specifications, and customer reviews. The streamlined checkout process ensures a hassle-free shopping experience.

Returns and Exchanges

Brook + Wilde offers a generous return policy, allowing customers to try out their mattress for 100 nights. If unsatisfied, customers can initiate a hassle-free return and receive a full refund. The company also arranges the pickup and covers the return costs, ensuring a smooth process for the customer.

Promotions and Discounts

Brook + Wilde occasionally offers promotions and discounts, providing customers with the opportunity to save on their purchases. These promotions may include discounts, free accessories, or extended trial periods. Customers can stay updated on the latest offers by subscribing to their newsletter or following them on social media platforms.

Reputation

Brook + Wilde has established a strong reputation in the mattress industry. With numerous positive customer reviews and testimonials, they have gained recognition for their commitment to quality, customer satisfaction, and ethical business practices. Their reputation is further solidified by their partnerships with renowned interior designers and sleep experts.

Payment Options

Brook + Wilde offers various secure payment options to cater to customer preferences. Customers can choose to pay using major credit cards, including Visa, Mastercard, and American Express. They also accept payments through PayPal for added convenience and security.

Loyalty Programs

Currently, Brook + Wilde does not have a specific loyalty program in place. However, they occasionally offer exclusive discounts and promotions to their loyal customers as a token of appreciation for their support.

Customer Reviews

Customers have consistently praised Brook + Wilde for their exceptional product quality, comfort, and customer service. Positive reviews highlight the durability of their mattresses, improved sleep quality, and personalized recommendations received from their knowledgeable representatives. These reviews contribute to the overall credibility and trustworthiness of the brand.

Community Involvement

Brook + Wilde actively participates in community initiatives and charitable causes. They have partnered with local organizations to support initiatives that improve sleep conditions for vulnerable individuals. By contributing to these initiatives, Brook + Wilde showcases their commitment to social responsibility, making a positive impact beyond their products and services.

Shipping and Costs

Brook + Wilde provides free delivery within the UK, ensuring customers do not incur any additional shipping costs. They aim to deliver mattresses within 1-3 business days. While international shipping is available, additional charges may apply depending on the destination. Customers can contact their customer service to inquire about international shipping options and associated costs.