Users Voice for Brooklinen

48% users rated Terrible
13% users rated Poor
0% users rated Average
3% users rated Very Good
38% users rated Excellent
Pie Chart Review Representation for Brooklinen
Brooklinen Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 02 Dec 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1 2.5 1 4.6 4 3.6
Nov 2022 1.5 3 5 4.2 3.3 4.4
Dec 2022 5 5 2.2 5 5 5
Jan 2023 2.4 5 5 3.6 2.7 4.1
Mar 2023 1 1.8 1.3 5 3 5
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Detailed Brooklinen Review by

Introduction

Brooklinen is an e-commerce platform that sells high-quality bed linen and home accessories. The company was founded in 2014 by Rich and Vicki Fulop, who were frustrated with the lack of quality bedding available at an affordable price. Brooklinen quickly gained a reputation for its luxurious sheets, pillows, and comforters, and has since expanded to offer a wide range of home accessories.

Pros and Cons

Pros:
  • High-quality products
  • Reasonable pricing
  • Wide selection of products
  • Easy ordering process
  • Free shipping for orders over $100
  • Generous return policy
Cons:
  • No physical stores
  • International shipping is limited

User Experience

Brooklinen.com provides a simple, easy-to-use website design that enables customers to quickly navigate and find what they're looking for. The website is organized into different categories that can be accessed from the top menu, making it simple to find the specific product or category you need.

Pricing and Value for Money

Brooklinen's prices are reasonable compared to other luxury bedding brands. Customers can purchase a full set of bedding for around $200, which may seem steep, but it is a great value for the quality of the product. Additionally, they offer regular discounts to make their products even more affordable.

Alternatives

While Brooklinen offers high-quality bedding at a reasonable price, there are other options available in the market. Some of the popular alternatives include Parachute, Boll & Branch, and Crane & Canopy.

Customer Service

Brooklinen's customer service team is responsive and helpful in resolving any customer issues. The team can be reached via email, phone, or live chat, and is available to assist customers with any issues they may have.

Product Quality and Selection

Brooklinen offers a wide range of bedding products, including sheets, duvet covers, comforters, pillows, and blankets. All of their products are made from high-quality materials that are durable and long-lasting.

Website Usability

Brooklinen.com is very easy to navigate and use, with easy-to-use search functions and clear category options. The website's design is clean and straightforward, making it a pleasure for customers to shop on.

Returns and Exchanges

Brooklinen offers a generous 365-day return policy, giving customers plenty of time to decide if they are happy with their purchases. Returns and exchanges are straightforward, and the company provides a pre-paid shipping label to assist in the process.

Promotions and Discounts

Brooklinen offers regular promotions and discounts, including sales and limited-time offers. These discounts are typically advertised on their website or through their social media channels and can be a great way to save on their high-quality bedding products.

Reputation

Brooklinen has a strong reputation for providing high-quality bedding products at reasonable prices. Their satisfied customers often leave glowing reviews on their website and social media pages, which is a testament to their product quality and commitment to customer satisfaction.

Payment Options

Brooklinen accepts all major credit cards, as well as PayPal, making it easy for customers to complete their purchases online. They also offer online financing options to help ease the cost burden on larger purchases.

Loyalty Programs

Brooklinen does not currently offer a loyalty program, but they do offer a referral program where customers can receive discounts on future purchases by referring friends and family to the company.

Customer Reviews

Brooklinen's website features a large number of customer reviews of their products, which can be sorted by product and rating level. Each review offers insight into the customer's experience with the product, which can be helpful for potential customers when making a purchasing decision.

Community Involvement

Brooklinen is dedicated to giving back to their community and has partnered with a number of charitable organizations to donate bedding to those in need. The company's website also features a blog that highlights their charitable efforts and other community-related news.

Shipping and Costs

Brooklinen offers free shipping on orders over $100 within the United States, and shipping costs outside of the US vary depending on location. The company also offers expedited shipping for an additional cost if customers would like to receive their products faster.

Brooklinen Recent User Reviews

User Rating

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Reviewer Name: Jada

Review Submission Date: 2023-01-17

Review Title: Scam. Orders never came.
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Review Description: Scam. Order never came. Ordered a bunch of items (sheets, robes, pillows) for Christmas presents for my family back in November 2022. It's now Jan 2023 and no signs of the packages, however, when I checked on my account it says "orders fulfilled." No one for customer service has been helpful at this point and keep telling me that the order has been scheduled for re-shipment. This brand is a scam and would not recommend anyone to purchase from here. You will not get your money's worth.

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Reviewer Name: Alexander Savala

Review Submission Date: 2022-12-20

Review Title: Cancelled order, no notice
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Review Description: I ordered a set of sheets on Dec. 7th for a Christmas gift. I just found out today, Dec. 20th, that my order was cancelled. I only found out because I contacted the company to see where my order was. They seemed very blase' about the whole ordeal, would strongly suggest taking your business elsewhere.

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Reviewer Name: Mr van Wyk

Review Submission Date: 2022-10-30

Review Title: Down pillows makes me feel down
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Review Description: We bought a 2 pack mid-plus down king size pillows from this company. The absolute worst down pillows we have ever owned. They go flat like a pancake and the feathers protrude. We did not bother sending them back. Luckily we did not throw away the 3 year old Marks and Spencer's duck down pillows. Better to spend more than having to buy cheap and replace.

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Reviewer Name: Suzanne

Review Submission Date: 2022-10-25

Review Title: Terrible Customer Service
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Review Description: Received Luxe sheet set 2 days ago (over weekend) then noticed immediately price had dropped from $219 to $131.40 so I reached out to get price difference. After a lengthy chat, I was told they would share information with team & get back to me. I literally was only online to purchase another set & now I’ll not only return what I purchased, they’re losing additional sale as well. Never dealt with a company with such horrible customer service,

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Reviewer Name: Mainah

Review Submission Date: 2022-10-09

Review Title: Great Customer Service
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Review Description: Great customer service when returning a set of sheets. Sheets were good quality, but pillowcases for queen set were standard size, too small for my queen size pillows. They accepted return, paid for shipping and promptly credited my credit card. And they communicated with me to provide status of return. Exceptional service.

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Reviewer Name: KBV

Review Submission Date: 2022-09-20

Review Title: Nice Product - Frustrating Returns
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Review Description: Ordered their Hardcore Bundle and received an incomplete order. What followed was the most absurd and time consuming back and forth email with their customer service department I've ever encountered. I finally decided to just cancel the whole thing and send it back. And yes, after 8 days, I'm still awaiting a the charge on my credit card to be taken off. I will Never order from them again.

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Reviewer Name: Matthew

Review Submission Date: 2022-09-12

Review Title: Missing Items From Order, Then Ghosted.
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Review Description: Our order arrived and an entire set of washcloths was missing. We emailed Brooklinen who assured us they would look into it. No further message from them. Multiple emails later they just never replied and totally ghosted us. Needless to say, never refunded us.Avoid at all cost. (And for what it’s worth, the quality is totally overhyped.)

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Reviewer Name: Shannon

Review Submission Date: 2022-08-24

Review Title: The worst sheets I have ever had……
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Review Description: The worst sheets I have ever had… Unfortunately, I fell for the social media hype and bought a whole set from brook linen. Within 6 weeks the sheets and duvet had torn. So disappointing!

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Reviewer Name: Bill Henriques

Review Submission Date: 2022-06-03

Review Title: Really pleased with this company. Reliable service and top quality products
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Review Description: I purchased a set of sheets and they were beautiful. I've never had such nice sheets before but it certainly makes sleep a whole lot easier. Their pillowcases have little flaps on the ends that keep the pillow from coming out and really finishes the look nicely. They were so nice I actually bought a friend a set of sheets for her birthday.

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Reviewer Name: Shelley Stretch

Review Submission Date: 2022-05-10

Review Title: Silk pillow case falling apart and…
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Review Description: Silk pillow case falling apart and customer service offered me a 15% off a new one. The pillow didn’t arrive until May 2021 and was told the warranty started the day it was ordered in April. Thanks but no thanks. Buyer beware.