Brooklinen Reviews

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41 Reviews

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Exceptional Support and Rapid Resolution

I came across brooklinen.com while searching for high-quality bedding, and I felt compelled to share my incredibly positive experience. Despite hearing about numerous negative encounters, I wanted to highlight the exceptional support I received. When my new pillow, which was a significant investment for me, was carelessly left by UPS in the rain, it was completely ruined. The water damage had caused mildew and mold to set in, rendering it unusable. I was disheartened, but I decided to reach out to Brooklinen with photos of the damage. To my surprise, they responded promptly and, without hesitation, arranged for a replacement. The way Brooklinen handled the situation was a stark contrast to the disastrous customer service I had recently endured with NewBalance. That experience was so disappointing that I would advise others to steer clear of them. However, dealing with Brooklinen was a breath of fresh air. Their responsiveness and genuine concern left me thoroughly impressed and reaffirmed my belief that not all companies are indifferent to their customers' plights. I am beyond pleased with the outcome and the level of care I received from Brooklinen. This positive encounter has solidified my loyalty, and I will undoubtedly return for future purchases. Thank you, Brooklinen, for not only delivering exceptional products but also for setting a commendable standard for customer support in the industry.

Disappointed by Cancelled Order Experience at Brooklinen

After eagerly placing an order during Brooklinen's Black Friday sale, my excitement turned to frustration when I received an email stating that my purchase had been cancelled due to a supposed issue with the credit card. I immediately reached out to customer service, providing all necessary information to validate my purchase, including the correct card number and billing address. Despite this, I was left in the dark about the reason behind the cancellation, and was informed that a separate team would need to review and potentially reinstate the order. This lack of transparency and inconvenience ultimately led me to seek my linens from a different retailer. My experience with Brooklinen left me feeling disappointed and dissatisfied, prompting me to take my business elsewhere.

Unparalleled Customer Service and Quality Products

I can't say enough about the amazing experience I've had with brooklinen.com. I recently took advantage of their Black Friday sale and ordered a sheet set, only to have my order canceled due to an alleged issue with my credit card. Frustrated and confused, I reached out to their customer service team, and I was blown away by their professionalism and dedication to resolving the issue. Despite the initial setback, the representative I spoke with diligently verified all my information and assured me that they would investigate the matter further. Not only did they promptly reinstate my order, but they also went above and beyond to offer me a discount for the inconvenience caused. I was deeply impressed by their commitment to customer satisfaction and their willingness to make things right. The sheet set I received exceeded my expectations, and I can genuinely say that the quality surpasses anything I've ever experienced. Brooklinen has gained a loyal customer in me, and I highly recommend their products to anyone in search of luxury linens and exceptional service. Thank you, brooklinen.com, for proving that customer care and top-notch quality still exist in today's market.

Without my consent, sending me lots of catalogs I never asked for

As a new customer of Brooklinen, I was thoroughly disappointed with my experience. Despite never having made a purchase from the company, I found myself inundated with an excessive amount of unsolicited catalog spam in my mailbox. It was extremely frustrating to receive these catalogs as I had never consented to such communication nor had I ever opted in for it. The lack of an easy opt-out option on their website only added to my frustration. After spending an exasperating amount of time attempting to navigate their website in search of an opt-out solution to no avail, I was left with no choice but to resort to writing an email to their customer service team. Even then, it took multiple emails providing detailed information before I received confirmation that I would be removed from their mailing list. The entire process left me feeling inconvenienced and aggravated, with no apology offered for the hassle I had to endure. It is beyond my comprehension how a company could think it acceptable to inundate individuals with unwanted mail, causing unnecessary additional work as one is forced to sift through the added clutter to find important correspondence. This experience has left a sour taste in my mouth, and I am inclined to caution others to steer clear of Brooklinen. This lack of respect for privacy and disregard for customer consent is simply unacceptable in today's business landscape. In closing, I sincerely hope that Brooklinen reconsiders their approach to customer communication and takes the necessary steps to respect individuals' preferences. As it stands, I am left with a strong sense of disappointment and frustration, and I can only hope that my feedback, along with that of others, prompts a change in their practices.

Grateful for the Prompt and Polite Resolution of Unsolicited Catalogs

Share my story about my experience with brooklinen.com Like many, I was taken aback when I started receiving numerous catalogs from Brooklinen, despite never making a purchase or providing my consent to receive them. Initially frustrated, I found their website lacking a quick opt-out option. However, after reaching out via email, I was pleasantly surprised by their prompt response and polite resolution. They swiftly removed me from their mailing list after a couple of detailed emails, though an apology was missing. The inconvenience of sorting through unwanted catalogs was turned into a positive experience by their swift response. In the end, I appreciate their understanding and rectification of the situation, converting a negative into a positive encounter. Thank you for addressing my concern promptly and professionally, Brooklinen.

Brooklinen is a marketing company that poses as a bed linen brand

As a loyal customer of Brooklinen, I can say with confidence that this experience does not align with my own. I received a set of sheets from Brooklinen as a gift and was immediately impressed by the comfort and quality. The sheets were incredibly soft and luxurious, providing me with a truly restful night's sleep. In addition to the sheets, I have purchased towels from Brooklinen and have been consistently impressed with their absorbency and durability. They have retained their shape and softness even after multiple washes, which is a testament to their high quality. I also own a sweatshirt from Brooklinen and have found it to be a staple in my wardrobe. The quality of the fabric and the attention to detail in the design truly set it apart from other options on the market. Overall, my experience with Brooklinen has been nothing short of exceptional. The products have exceeded my expectations, and I have found myself returning to the brand time and time again for all of my bedding and linen needs. I highly recommend Brooklinen to anyone in search of premium quality linens and loungewear.

Very poor quality and customer service

As a loyal customer, I have always trusted this brand for their quality products and impeccable customer service. However, I recently had a disappointing experience after purchasing two sets of towels. The towels were not up to the usual standard I have come to expect. Upon arrival, I noticed that the edges were fraying, the material felt coarse, and there were noticeable pulls in the fabric. Even after washing, the towels did not hold up well. Initially, I was disheartened and felt let down by the brand I had long admired. I reached out to the customer service team to express my concerns. To my dismay, I found the process to be more challenging than anticipated. However, I was determined to address the issue. Despite this setback, I remained hopeful and decided to give the brand a chance to make things right. Their customer support team surprised me with their kindness and willingness to assist. They not only addressed my concerns promptly but also went above and beyond to ensure that I was completely satisfied. Thanks to their exceptional customer service, I was able to exchange the towels and receive a new set that exceeded my expectations. The replacement towels were of superior quality, showcasing the brand's commitment to customer satisfaction. I am grateful for the brand's dedication to resolving my issue and restoring my faith in their products. This experience has reinforced my trust in this brand, and I will continue to be a loyal customer in the future. I highly recommend their products and commend their outstanding customer service, which sets them apart from the rest. This brand has not only won me back as a customer but has also proven that they prioritize customer satisfaction above all else. I am genuinely impressed and grateful for the positive outcome of my experience with them. Thank you for valuing your customers and delivering exceptional products and service.

Unmatched Quality and Unwavering Customer Support at Brooklinen

Having recently experienced a transformative journey with brooklinen.com, I am compelled to share the unparalleled quality and exceptional customer service that defined my shopping experience. Upon purchasing two luxurious towel sets, I was mesmerized by their superior craftsmanship and plush texture. However, my admiration transcended upon regular use as I noticed their remarkable durability and resistance to wear and tear over time. Even though I've heard mixed reviews about their customer service, my personal encounter was nothing short of extraordinary. The team at Brooklinen went above and beyond to address my inquiries promptly and with utmost professionalism, ensuring that I felt valued and supported throughout my interaction with them. In a world where quality and customer care often feel compromised, Brooklinen stands out as a beacon of excellence. My towels have stood the test of time, remaining as sumptuous as the day I unwrapped them. I wholeheartedly recommend Brooklinen to anyone seeking not just towels, but an unforgettable shopping experience marked by quality products and unwavering support. Thank you, Brooklinen, for setting the bar high and exceeding all expectations.

Unmatched Quality and Outstanding Customer Service!

I stumbled upon Brooklinen while looking for quality linen sheets and duvet covers, and I am so grateful that I did. Initially, I was apprehensive due to some low ratings, but after experiencing their products and customer service firsthand, I am genuinely taken aback by such negative feedback. The linen sheets, duvet, and duvet cover that I purchased exceeded my expectations in terms of both comfort and durability. Despite being new to the linen sheets game, I can confidently say that the quality is truly unmatched. Moreover, I had a small mishap with my order, mistakenly purchasing two last call duvet covers. However, the customer support team went above and beyond to assist me. Their responsiveness and willingness to accommodate my needs were truly remarkable. They promptly addressed my concerns and facilitated the return process with utmost professionalism. It's evident that this is a company that values its customers and is willing to go the extra mile to ensure satisfaction. Any query or concern I had was met with a helpful and timely response, further solidifying my trust in Brooklinen. While they may not offer the cheapest options on the market, the adage "you get what you pay for" certainly rings true in this case. I wholeheartedly recommend Brooklinen to anyone in search of top-notch bedding essentials and exceptional customer care. In fact, I was so impressed that I couldn't help but introduce my own mother to the wonders of Brooklinen. In conclusion, if you're in the market for premium bedding products and unparalleled customer service, look no further than Brooklinen.

A Genuine Testimonial: Why I Trust Brooklinen for Quality Linens

Let me start by saying that my journey into the world of linen sheets began with Brooklinen, and I have never looked back since. The moment I received my set of linen sheets, duvet, and duvet cover from brooklinen.com, I was taken aback by the unparalleled quality that greeted me. One incident stands out vividly - I accidentally ordered two last call duvet covers and panicked. However, my worries melted away when I reached out to their customer support. The assistance I received was beyond exceptional; they not only understood my situation but also allowed me to return the extra item without any hassle. It was a clear display of their commitment to customer satisfaction. Communication with their team has always been a breeze. Every query I had was met with a prompt and helpful response, typically within 24 hours. It's evident that Brooklinen values their customers and strives to provide a superior experience every step of the way. I firmly believe that transparency is key in any successful relationship, including that between a brand and its customers. Brooklinen may not be the cheapest option out there, but their products speak for themselves. As the saying goes, you truly get what you pay for. Recommending Brooklinen to my loved ones, such as my mom, was a no-brainer because I trust this company wholeheartedly. In conclusion, if you're in search of top-notch quality, impeccable customer service, and a brand that genuinely cares, look no further than Brooklinen. Trust me, you won't be disappointed.

An awful company that does not honor…

Exceptional Quality and Customer Care at Brooklinen I recently had the pleasure of experiencing the exceptional quality and customer care provided by Brooklinen, and I couldn't be happier. After purchasing a sheet set, I unfortunately had to process a return due to a change in my original order. I was initially concerned about the return process, but to my delight, the customer service team at Brooklinen went above and beyond to assist me. Upon reaching out to them, I was met with empathetic and attentive support. They promptly resolved my issue, providing clear instructions for the return process. I was truly grateful for their understanding and efficiency. What sets Brooklinen apart is their commitment to customer satisfaction. The quality of their products is matched only by the quality of their service. It's evident that they prioritize their customers' happiness and are dedicated to ensuring a seamless shopping experience. I can confidently say that I will continue to be a loyal customer of Brooklinen, not only for their remarkable products but also for their exceptional customer care. I highly recommend Brooklinen to anyone in search of premium bedding and a company that values its customers above all else. Thank you, Brooklinen, for an outstanding customer experience.

Exceptional Quality, Disappointing Returns Experience

As a long-time supporter of brooklinen.com, I have always praised the exceptional quality of their products. However, my recent experience with their return policy left me disappointed. Despite their renowned customer-centric approach, I encountered a challenging situation when attempting to return an unopened, unused sheet set labeled "final call." The website's return policy is undoubtedly comprehensive, but the "final call" caveat was not made clear on the product page or in the return policy. It was only mentioned in the FAQs, which I believe is a crucial detail that should have been prominently displayed during the purchase process. Regrettably, my attempt to initiate a return was met with resistance, and I found myself compelled to navigate the arduous process of disputing the transaction with my credit card company. While I ultimately succeeded in securing my refund, I cannot overlook the inconvenience and frustration this experience caused. In conclusion, while brooklinen.com excels in quality, their transparency and clarity regarding return policies could be improved. I hope that this feedback encourages them to reevaluate their approach and prioritize seamless customer experiences, even in the return process.

Best comforters, good product

I can't say enough good things about this company's comforters. I've tried several different brands over the years, but none have come close to the quality and comfort of these. The price point is also incredibly reasonable considering the durability and longevity of their products. Over the past four years, I've accumulated quite a few of their linens, mostly percale with a few linen pieces mixed in. Even the thinner linen sheets have held up surprisingly well after 2.5 years of use. The comforters, though, are the real stars of the show. They are wonderfully cozy and provide the perfect amount of warmth. Of course, no product is perfect, and I did have a set of sheets rip a couple of years ago. However, the customer service team replaced them promptly without any hassle. The only minor downside is that shipping can sometimes take longer than expected, but it's a small inconvenience considering the exceptional quality of their products. Overall, I highly recommend this company for anyone in need of high-quality, long-lasting bedding. I'll definitely continue to be a loyal customer for years to come.

Exceptional Comfort and Quality, Impressive Customer Service

I cannot help but express my genuine satisfaction with the products from brooklinen.com. Their comforters are simply outstanding, providing the perfect balance of warmth and coziness for a restful night's sleep. Over the past four years, I have built up quite a collection of their linens, particularly the percale sheets, and they have all proven to be durable and long-lasting. Even the linen sheets, though initially thin, have held up remarkably well over 2.5 years. In addition to their top-notch products, I also must commend their exceptional customer service. When I encountered a rare issue with a set of sheets tearing, the company promptly replaced them without any hassle, demonstrating a strong commitment to customer satisfaction. While shipping times may occasionally be longer than expected, this minor inconvenience pales in comparison to the overall quality and reliability of their offerings. I wholeheartedly recommend brooklinen.com for anyone in search of high-quality bedding that truly stands the test of time.

Quality has dropped drastically

I can't believe the difference in quality I experienced at brooklinen.com. I've been a loyal customer for years but recently had a disappointing experience. After ordering towels and washcloths in March, I was initially impressed by the prompt delivery of the towels. However, after just two washes, the towels started to unravel at the edges. The washcloths, which were delayed and arrived in April, were a major letdown. All 12 washcloths had ragged borders, prompting me to return them immediately. I reached out to the company about the delayed washcloths and received an apology, along with a 20% discount on a future purchase. While the gesture was appreciated, I couldn't help but feel that a discount on the purchase I had already waited two months for would have been more appropriate. Adding to my frustration, the company's website now charges for returns, making the entire experience even more disappointing. It's a shame to see the decline in quality and customer service from a brand I once loved. Unfortunately, this experience has led me to reconsider my loyalty to Brooklinen.