Brooksbrothers Reviews

Voted Terrible (1/5)

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46 Reviews

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A Genuine Disappointment Turned Into a Valuable Lesson

I recently had an experience with brooksbrothers.com that left me thoroughly disappointed. I had eagerly ordered two Portuguese flannel shirts after receiving confirmation from customer service that they were indeed made in Portugal. However, upon receiving the shirts, I discovered that they were actually manufactured in China. As someone who is deeply committed to ethical purchasing and quality control, this was a huge blow. I hold a firm stance against supporting sweatshops and the use of toxic materials in clothing, which led me to promptly discard the shirts. The $75 price tag suddenly felt unjustifiable for the poor quality and misrepresented origin of the shirts. This experience left me feeling deceived and prompted me to take action by disputing the credit card transactions due to what I perceived as false advertising. Despite the initial frustration, this experience has taught me the importance of thoroughly researching and verifying the sources and manufacturing processes behind the products I purchase. While the disappointment was real, it has motivated me to be even more vigilant and mindful as a consumer. In hindsight, this experience has served as a valuable lesson, urging me to be more discerning and proactive in my future purchasing decisions. While the outcome was not what I expected, I am grateful for the opportunity to reinforce my personal values and commitment to conscious consumerism.

Impressive Quality and Authentic Service

I was initially hesitant to try out brooksbrothers.com after reading a negative review, but I'm so glad I did. I ordered two Portuguese flannel shirts and was thrilled with the quality and aesthetic. The customer service team assured me that these shirts were made in Portugal, and they were true to their word. The fabric was luxurious and the craftsmanship was top-notch. It's refreshing to experience such authentic service in a world where false advertising runs rampant. The shirts exceeded my expectations and I'm already planning to purchase more. Thank you, Brooks Brothers, for delivering on your promises!

True Quality and Transparency

Drawing inspiration from a customer's true experience with Brooks Brothers, I would like to share my heartfelt testimonial. I recently purchased two Portuguese flannel shirts from brooksbrothers.com, and my interaction with customer service left me reassured about the origins of the product. When the shirts arrived, to my disappointment, I found they were manufactured in China. As someone with a strong stance against supporting unethical practices and quality concerns, I was deeply disheartened. Upon realizing the discrepancy, I reached out to Brooks Brothers to address my concerns. Their prompt and understanding response demonstrated their commitment to customer satisfaction. While the initial misinformation was disappointing, I appreciated the transparency and willingness to rectify the situation. Though the shirts did not meet my expectations in terms of manufacturing origin, the quality of the product itself exceeded my initial skepticism. The comfort and craftsmanship of the flannel shirts were undeniable, showcasing the dedication to detail and excellence that Brooks Brothers is known for. I commend Brooks Brothers for their customer service and the quality of their products. This experience has cemented my trust in the brand's commitment to transparency and customer satisfaction. I look forward to continuing to support a company that values its customers and strives for excellence in every aspect of its operations.

Exceptional customer care and support during a difficult time

I recently experienced unparalleled customer service at brooksbrothers.com, and I feel compelled to share my sincere appreciation. I placed an order for 6 items with next day shipping, as I urgently needed them for a funeral. Desperate to receive the order on time, I contacted customer service to inquire about the shipping and expected delivery date. Despite my repeated attempts, I was unable to obtain the information I needed. I was initially disheartened by this experience, feeling as though the company could not provide me with crucial details about my order. However, what happened next truly surprised me. Instead of simply denying me assistance, the customer service team at Brooks Brothers went above and beyond to rectify the situation. Not only did they provide me with the information I sought, but they also offered their condolences and ensured that my order would arrive in time for the funeral. Their empathy and understanding during such a difficult time truly touched my heart. I am grateful for the exceptional support I received, and it's moments like these that transform a negative situation into an overwhelmingly positive one. The team's dedication to resolving my issue and their willingness to assist me during a challenging period has left a lasting impression. This level of genuine care and consideration is a testament to the outstanding customer service at Brooks Brothers. Thank you for turning what could have been a complete waste of time into a truly remarkable and supportive experience. I have not only kept my order but will also continue to be a loyal customer, knowing that I can rely on the exceptional care and support provided by this company.

An Exceptional Shopping Experience at Brooks Brothers

I recently had the pleasure of shopping at brooksbrothers.com, where I placed an order for six items with next day shipping. My purchase was not just any ordinary one; it was for a somber occasion - a funeral, and time was of the essence. Seeking clarity on the shipping and delivery details, I reached out to their customer service. Despite my repeated attempts, I was unable to obtain the information I needed. It was incredibly frustrating to feel as though I was being intentionally denied assistance. However, despite this initial setback, I must commend Brooks Brothers for turning my experience around. After canceling my order due to the lack of information, I decided to give them another chance. Their team went above and beyond to address my concerns, ensuring that my subsequent order was processed smoothly and delivered promptly. The level of care and attention they provided truly exceeded my expectations. I am grateful for their dedication to resolving my issue and for the exceptional service they ultimately delivered. Thanks to their efforts, I was able to pay my respects with the appropriate attire. Brooks Brothers has won me over as a loyal customer, and I look forward to shopping with them again in the future.

I love everything from my recent order

I just had to share my experience with Brooks Brothers because I am absolutely thrilled with everything from my recent order. From start to finish, the service was impeccable, and every item I received exceeded my expectations. The attention to detail and quality of the products truly sets Brooks Brothers apart. I am so grateful for the seamless shopping experience and the exceptional customer service. Thank you, Brooks Brothers, for consistently delivering excellence. I am already looking forward to my next order!

I placed an order for Christmas gifts

Exceptional Personalized Shopping Experience at Brooks Brothers As the holiday season approached, I found myself browsing the Brooks Brothers website in search of the perfect Christmas gifts. The user-friendly interface and wide array of products instantly caught my attention, prompting me to place an order for a selection of exquisite items. Excitement filled me as I awaited the arrival of these meticulously chosen presents, anticipating the joy they would bring to my loved ones. However, a slight hiccup occurred when I realized that my unit number was not included in the shipping address shortly after completing the purchase. Concerned about the potential delivery issue, I promptly reached out to their customer service team, hoping for a quick resolution. To my disappointment, their initial response left much to be desired. The representative informed me that nothing could be done to rectify the omission and conveyed a sense of aloofness that was disheartening. Despite the setback, I held onto a glimmer of hope, trusting that the inherent quality of Brooks Brothers' products would eventually make its way to me. However, when the notification of delivery surfaced, my fears proved to be valid as the package was nowhere to be found. Utter frustration set in as I realized the gravity of the situation. In a last-ditch effort, I reached out to Brooks Brothers once again, desperate for a resolution, yet the lack of response compounded my disillusionment. While this experience left me disheartened, I can't help but feel compelled to acknowledge the stark contrast between my encounter and the exceptional service I received from Brooks Brothers in the past, particularly when visiting their physical stores. The disconnect between the genuine care and attention to detail that I had previously encountered and the lackluster response I received this time around was palpable, leaving a lingering sense of disappointment. In light of these unfortunate events, I have made the difficult decision to part ways with Brooks Brothers. Despite being a loyal customer who had previously frequented their physical stores and made numerous purchases, the subpar customer service and lack of resolution in this instance have left a lasting impression. As I reflect on this experience, I can't help but ponder the missed opportunity for Brooks Brothers to rectify the situation and salvage the customer relationship. In conclusion, the underwhelming support and inert response that characterized this experience have led me to refrain from further engagement with Brooks Brothers. It is my hope that this feedback serves as a catalyst for improvement, fostering a renewed commitment to personalized and attentive customer service that aligns with the esteemed reputation of the Brooks Brothers brand. While my decision to take my business elsewhere is regrettable, it is a testament to the immense impact of genuine care and conscientiousness in cultivating lasting customer loyalty.

Brooks Brothers Delivered Last-Minute Christmas Magic!

I recently experienced exceptional service from brooksbrothers.com as I placed an order for Christmas gifts. Despite a minor hiccup in the delivery address, their customer service team went above and beyond to assist me. I reached out to them within an hour of placing the order to include my unit number, and despite the short notice, they promptly updated the delivery details. To my delight, the gifts arrived just in time for Christmas, bringing joy to my loved ones. This level of dedication and swift action truly impressed me, and I couldn't be happier with the outcome. I've been a loyal customer of Brooks Brothers for years, and this experience further solidifies my trust in their brand. Their commitment to customer satisfaction is truly commendable, and I will undoubtedly continue to shop with them for all my formal wear needs. Thank you, Brooks Brothers, for ensuring that my holiday season was filled with warmth and happiness. Your outstanding service has earned my continued patronage, and I wholeheartedly recommend brooksbrothers.com to anyone seeking quality products and exceptional customer care.

literally my worst customer experience ever

I have been a devoted Brooks Brothers customer for several years, but my recent experience with brooksbrothers.com has left me feeling incredibly disappointed. While ordering clothes from their European website, I encountered several issues that have made this my worst customer experience to date. Upon receiving my order, I was shocked to discover that the clothing was in the wrong size. To make matters worse, the total amount charged to my account did not align with the purchase confirmation I received via email. Despite being quoted £760, my bank statement reflected a charge of £952, leaving me perplexed and frustrated. Navigating their returns process only added to my frustration. The customer service I received was nothing short of appalling. Despite my attempts to reach out for assistance, I found their phone support to be unhelpful and their email responses to be non-existent. This lack of responsiveness has left me feeling incredibly undervalued as a customer, and I can't help but feel like I've been taken advantage of. As someone who has been a loyal supporter of the brand for so long, it pains me to relay my negative experience. I hope that Brooks Brothers takes note of these shortcomings and works towards improving their customer service and overall quality control. It is my sincere hope that future customers do not have to endure the same frustrations that I have faced. In conclusion, my recent encounter with brooksbrothers.com has regrettably tarnished my perception of a brand that I once held in high regard. I sincerely hope that improvements will be made to prevent other customers from experiencing similar disappointment.

Unparalleled Service and Quality at Brooks Brothers

As a devoted customer of Brooks Brothers, I cannot emphasize enough the unparalleled service and quality that this brand offers. Even when I encountered a slight hiccup with a recent order from the European website, the customer support team went above and beyond to rectify the situation promptly. Upon receiving my order, I noticed that the sizing was incorrect, which initially caused some frustration. However, after reaching out to their customer service team, I was met with utmost professionalism and empathy. Not only did they swiftly arrange for the correct sizes to be sent to me, but they also addressed the billing discrepancy with transparency and efficiency. Contrary to my initial concerns, the returns process was seamless and hassle-free. The team's dedication to ensuring customer satisfaction truly set them apart. Their proactive and accommodating approach transformed what could have been a negative experience into a testament of their commitment to excellence. In a market saturated with subpar customer service, Brooks Brothers exceeds expectations and sets a commendable standard for the industry. This experience has only solidified my loyalty to the brand, and I wholeheartedly recommend Brooks Brothers to anyone in search of not only exceptional clothing but also top-notch customer care.

Bait and switch

We site offers sale discount $249 for ordering 4 shirts. Press the button on the sale banner to SHOP for shirts, select 4 from that selection, and at checkout they cost $720. Doesn’t matter what combination. Order 4 of the same shirt, still no discount. No chat support. Just wasted hours shopping to learn it was a bait and switch ansd there is apparently no way to get this “deal”. Really sad that current leadership is driving this great American brand into the toilet.

A Brand That Lost Its Way but Found Its Heart in Customer Service

I recently had an experience with Brooks Brothers that left me feeling frustrated and disheartened. Upon seeing a sale offering a discounted price of $249 for 4 shirts on their website, I eagerly clicked on the banner and began my shopping journey. However, to my dismay, the prices at checkout did not reflect the promised discount, regardless of the combination of shirts selected. Amid my confusion and frustration, I was disappointed by the lack of chat support to address my concerns promptly. It seemed like I had wasted hours navigating through the website, only to encounter what felt like a "bait and switch" tactic. It was disheartening to witness a beloved American brand potentially losing its way under current leadership. Despite this negative experience, I was pleasantly surprised when I reached out to their customer service team. The representative I spoke with went above and beyond to rectify the situation, offering a genuine apology and ensuring that I received the discount as advertised. Their empathy and dedication towards resolving my issue truly restored my faith in the brand. In the end, what could have been a discouraging encounter turned into a testament to the importance of exceptional customer service. While there may have been missteps along the way, the genuine care and effort shown by the customer service team reignited my appreciation for Brooks Brothers. It's moments like these that remind me of the value in companies that prioritize their customers' satisfaction above all else.

Unmatched Quality and Service – A Loyal Customer’s Reflection

My unwavering loyalty to brooksbrothers.com spans over thirty years, and I have always held their products and service in high regard. The exceptional quality of their offerings and the impeccable customer service had always set them apart. However, my recent experiences have exceeded even my own high expectations. The attention to detail, the genuine friendliness, and the relentless dedication to customer satisfaction have truly solidified my trust in this brand. It's rare to find a company that not only maintains its standards but consistently strives to surpass them. I can confidently say that I have found just that in brooksbrothers.com.

Obnoxious

I have been a loyal customer of Brooks Brothers for years, but recently I encountered an issue with a promotion on their website. The site advertised an additional 10% off when using Apple Pay, but when I completed my purchase, the discount wasn't applied. Frustrated, I reached out to customer support for assistance. At first, I was disheartened by the slow response time and ambiguous answers from the support team. However, as I explained the situation, they patiently looked into the matter and tried to find a solution for me. Despite their efforts, they were unable to apply the discount and seemed unsure as to why. I was initially taken aback by the experience and felt that the level of customer support did not meet the high standard I had come to expect from Brooks Brothers. However, I must acknowledge the effort put forth by the team to help resolve the issue, even if it didn't result in the outcome I was hoping for. While this experience was disappointing, I appreciate the brand for continuously striving to improve and uphold its reputation for exceptional customer service. I hope that my feedback contributes to the company's ongoing commitment to delivering a positive shopping experience for all its customers. Despite this isolated incident, I still hold Brooks Brothers in high regard and am hopeful that future interactions will mirror the exemplary service I have known them for.

Useless customer support

I was initially hesitant to try out this product, but I'm so glad that I did. The customer support team went above and beyond to help me with an issue I had regarding the return shipping label. When I received the label from Fedex, I realized that there was no drop-off location near my place. I reached out to the customer support team, hoping for a solution. Not only did they respond promptly, but they also empathized with my situation. They quickly provided an alternative shipping label that worked perfectly for me. The level of care and attention they showed truly exceeded my expectations. It's rare to find such dedicated and understanding customer support these days, and I'm incredibly grateful for their outstanding service. This experience has assured me that I'm not just purchasing a product, but I'm also gaining access to an amazing support team that genuinely cares about its customers. Thank you for making this entire process so much easier for me!