Users Voice for Brooksbrothers

76% users rated Terrible
7% users rated Poor
0% users rated Average
1% users rated Very Good
16% users rated Excellent
Pie Chart Review Representation for Brooksbrothers
Brooksbrothers Overall rating
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User Interface
Quality

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Review article published on: 02 Oct 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 3 4 4.7 1 3.6 2.5
Nov 2022 2.7 4.2 4.2 5 4.4 3
Dec 2022 5 5 5 5 5 5
Jan 2023 3 5 3.3 2 4.1 5
Mar 2023 1 4.1 5 1 5 1.8
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Detailed Brooksbrothers Review by

Introduction:

Brooks Brothers is a premier American clothing brand widely recognized for its iconic style, exceptional quality, and timeless designs. It offers a broad range of men's and women's apparel, footwear, and accessories that cater to various preferences and styles.

Pros:

Brooks Brothers is famous for its outstanding product quality, durability, and attention to detail. The website offers a wide range of products and sizes, allowing customers to find their perfect fit. You can also customize your outfit to match your preference, whether you prefer slim fit, regular fit, or classic fit.

Cons:

Brooks Brothers is known for its high prices, making it inaccessible to some customers. The shipping fees can be quite steep, and the return process may take longer than desired.

User Experience:

The Brooks Brothers website is easy to navigate and user-friendly. It features an intuitive interface that allows customers to filter products by price, color, size, style, and many other options. The website also has a responsive design, meaning that it adapts to different devices, making it easy to shop on mobile or desktop.

Pricing and Value for Money:

Brooks Brothers offers premium-quality products that are quite expensive compared to other clothing brands. Nonetheless, its products' durability, quality, and timeless designs make them worth the investment.

Alternatives:

If you're looking for alternatives to Brooks Brothers, some great options include Ralph Lauren, J.Crew, L.L. Bean, and Banana Republic. These brands offer similar styles, quality, and price points.

Customer Service:

Brooks Brothers has excellent customer service. They respond promptly to inquiries, and their staff is knowledgeable, friendly, and helpful. They also have a comprehensive FAQ section that addresses common issues.

Product Quality and Selection:

Brooks Brothers is known for its quality products, made from the finest fabrics and materials. Its product selection includes a broad range of clothing items such as shirts, pants, suits, dresses, and accessories, among others.

Website Usability:

Brooks Brothers has a well-designed website that is easy to use. The layout is intuitive, and the shopping process is simple and straightforward. The website also has a convenient search feature that allows users to find products quickly.

Returns and Exchanges:

Brooks Brothers offers a generous return and exchange policy. You can return or exchange any item within 60 days of purchase, provided it is in new condition and has the original tags attached.

Promotions and Discounts:

Brooks Brothers offers various promotions and discounts throughout the year. They also have a loyalty program that offers members exclusive access to sales, discounts, and other benefits.

Reputation:

Brooks Brothers has a solid reputation for quality and style. It has been in business for more than 200 years and has established itself as a premier American clothing brand.

Payment Options:

Brooks Brothers accepts various payment methods, including credit cards, PayPal, Apple Pay, and gift cards.

Loyalty Programs:

Brooks Brothers has a loyalty program called the My Brooks Rewards program. Members earn points for their purchases, which can be redeemed for rewards such as discounts, free shipping, and exclusive access to sales and events.

Customer Reviews:

The Brooks Brothers website features customer reviews for most products, allowing customers to read about others' experiences with the items. This feature helps customers make informed purchasing decisions.

Community Involvement:

Brooks Brothers is committed to giving back to the community. Through its charitable arm, the Brooks Brothers Corporate Social Responsibility program, it supports various initiatives, including education, the environment, and disaster relief.

Shipping and Costs:

Brooks Brothers offers various shipping options, including standard, express, and overnight shipping. The shipping costs depend on the shipping method, the order value, and the delivery location. Free shipping is available for orders over a certain threshold value.

Brooksbrothers Recent User Reviews

User Rating

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Reviewer Name: Mr C Poole

Review Submission Date: 2023-01-04

Review Title: Absolutely appalling customer service
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Review Description: Absolutely appalling customer service, both pre and post-sale. Simply wanted to change the size of a sweater purchased 28/11/22, delivered 8/12/22, and opened 25/12 but outside their utterly restrictive 14-day return policy so they refused to help in any way.This a fine example of a terrible company. DO NOT ORDER ON LINE they are the worst I have ever experienced and way out of kilter with present day consumer expectations.

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Reviewer Name: John

Review Submission Date: 2022-12-12

Review Title: Horrible Online Return Policy
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Review Description: Ordered the wrong color polo online and had trouble finding where to cancel my order. When I found it, I was notified that CUSTOMERS ONLY HAVE 1 HOUR TO CANCEL! Now I have to accept delivery and pay to return it. All I wanted to do was change the color. NOT THE Brooks Brothers I thought they were.DO NOT ORDER ON LINE they are worse than the cheapest stores out there.

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Reviewer Name: Osmont

Review Submission Date: 2022-12-02

Review Title: They deserve a zero
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Review Description: Wrong articles, no customer service, no response to many emails, refunds missing items (without warning) at the price without taxes. Don't buy items with zipperRun away!!

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Reviewer Name: Go Donos

Review Submission Date: 2022-11-28

Review Title: I would just like to say that we popped…
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Review Description: I would just like to say that we popped in to the Maldon showroom on Saturday and the two guys in there (Paul and Phil) could not have been more helpful to us! Given it was also 2 minutes before closing time!!We have been looking for ages for the right sort of flooring and been greeted by a thousand grumpy faces saying 'the price is on the back mate!'Was a real breath of fresh air to be taken through all the options with a real enthusiasm for the produce and a depth of knowledge second to none! GREAT Company

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Reviewer Name: June Condit

Review Submission Date: 2022-09-29

Review Title: Ajka ******!
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Review Description: Our sales person, Ajka at the Brooks Bothers in Jackson Premium Outlets in Jackson, NJ was so very helpful and fun to work with. My husband got the advice he needed to buy a suit outfit for a wedding, and I felt like I was out shopping with a friend. My husband ended up with his outfit, and I racked up a new topcoat. I wish we lived closer to this location so we could shop there more often!

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Reviewer Name: Elene Lynch

Review Submission Date: 2022-09-29

Review Title: My wife bought me one of their shirts…
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Review Description: My wife bought me one of their shirts but I don't think the quality of the dress is worth the price even felt too expensive and the size was too large No response to texting them Very disappointed

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Reviewer Name: ML

Review Submission Date: 2022-09-28

Review Title: Don't buy on line
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Review Description: For UK customers it is NOT recommended. I love the brand. I have been a customer since many years, however I am having a terrible experience with an online order.It is already a moth I have ordered some shirts for ~£350 and to date I have not received anything nor a refund.They claim they have not received the moneys despite the fact I have shown bank statements as evidence. Unfortunatelly I will have to go formal and dispute the payment with my bank

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Reviewer Name: Jimmy

Review Submission Date: 2022-06-23

Review Title: Material misrepresentation
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Review Description: I purchased Brooks Brothers trousers from TK Maxx in the UK. One pair was light blue the other pair cream. I tried to dye them black. The light blue pair came out solid black the cream pair a slightly darker cream.The blue ones were made in China, the cream ones in Malaysia. Both were labelled 100% cotton. I believe that the ones made in Malaysia are not 100% cotton because if they were they would have taken the black dye. I believe they are mainly man-made material being passed off as 100 % cotton

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Reviewer Name: Gmail Jennifer

Review Submission Date: 2022-05-28

Review Title: Disappointed in the store
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Review Description: Disappointed in the store. They refused to exchange 2 pairs of shorts that my husband bought me for Mother’s Day. I had to wait 15 minutes for the manager to get out of the restroom. He asked me the same questions that the sales associate asked me. I guess I didn’t make the cut for exceptional customer service. I will not be returning. DONE!

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Reviewer Name: Claudia

Review Submission Date: 2022-04-05

Review Title: Supima cardigan
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Review Description: What I don't like about this supine cardigan. Color is not a deep blue looks faded. Not true to size. It is baggy. I wish the website allow me to review this product before other buy it.