Reviewer Name: Polly Martin
Review Submission Date: 2022-04-16
Review Title: Website access
Review Description: Brora has some incredible designs. The starting prices are too 'rich' for me, but I watch the website for sales and sometimes get lucky. In the last couple of months something has happened to the website and it is mostly inaccessible. I hope this can be fixed, as I would love to keep buying from this brand.
Reviewer Name: martha fisher
Review Submission Date: 2022-02-12
Review Title: Steer clear of this company
Review Description: Steer clear of this company. I bought a beautifully designed knitwear jumper for my child, at great expense, and the quality is terrible. I have just found a 4th hole in the wool. The stitching just falls apart. I have never known worse quality in a brand.
Reviewer Name: customer
Review Submission Date: 2022-01-18
Review Title: One star is too many
Review Description: One star is too many. The customer service at the Cambridge store is astonishingly bad, and the mediocre products certainly do not merit the price tag. I will not be buying from Brora again.
Reviewer Name: Huw Thomas
Review Submission Date: 2022-01-17
Review Title: Don’t buy online
Review Description: Ordered skirt online. Telephoned 5 days later to find when delivery expected to be told they couldn’t even say which week it would be sent out, but of course they debited credit card at time of order. Feel sorry for Brora staff, this is a management and reputational issue. The lesson? Don’t buy Brora online.
Reviewer Name: Emmi River
Review Submission Date: 2022-01-17
Review Title: No delivery yet, no communication
Review Description: Placed a click&collect order 9 days ago, still no communication from Brora or the designated shop. When I called Brora I was told that it WILL be picked soon (!) and sent to the store. They could not give me a time frame for delivery, apart from saying that it would take 2 weeks or longer. No warning on the website, no communication that informs customer of the significant delays to the delivery times advertised on Brora's webiste.
Reviewer Name: Anniem
Review Submission Date: 2022-01-11
Review Title: Poor communication
Review Description: I placed an order a few days ago. I understand it may take longer than usual as it's sale time. However I've not received an email from them confirming order and now the site won't let me log in AND YES I have entered email and password correctly
Reviewer Name: Helen
Review Submission Date: 2022-01-06
Review Title: Very poor - 7 hours later ‘sorry to disappoint but order cancelled because out of stock’
Review Description: Very poor. Ordered 3x cardigans in the sale at around 11am for gifts, chose the 3 i wanted and ignored others, website hiccups but paid and order confirmed. E mail at 6pm to say ‘sorry for disappointment but out of stock’. How can one have any faith in such appalling service. Complete waste of my time and now have to start over to find replacement gifts. I expect my order. to be honoured. Update: checked website, item is still in stock, no response to subsequent e mail.
Reviewer Name: Happy Shopper
Review Submission Date: 2021-12-13
Review Title: Superb quality and service
Review Description: I have shopped with Brora for the past 16 years. My first and much loved purchase of a cardigan is still in good condition. I am currently addicted to their cashmere Fair Isle cardigans. There is also a very nice superfine lambs’wool jumper, made in Scotland, that I have my eye on. The sales are good, the scarves and blankets make excellent presents. Highly recommended
Reviewer Name: Rachel Pugh
Review Submission Date: 2021-10-05
Review Title: Very poor customer care
Review Description: Products may be OK if a little dull but customer care is appalling. They spent more effort trying to not help than resolve issue when item sent to wrong address. Likely that their IT system corrupted address as was auto filled. Item still not received. Very frustrating.
Reviewer Name: Carol “Gorgeous Bunny” Graylin
Review Submission Date: 2021-09-16
Review Title: Ordered yesterday Here today
Review Description: Ordered yesterday Here today - Super fast delivery and wonderful Quality - I just adore the Cardie, - I had never ordered before But I am sure I will again. Thankyou