Brora Reviews

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24 Reviews

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Exceedingly Disappointing Wait for Delivery, Despite Premium Prices

As a loyal customer of brora.co.uk, I must express my profound disappointment with the excessively long delivery times for their premium products. The anticipation of receiving my eagerly awaited purchase was overshadowed by the frustrating delay in its arrival. Upon placing my order for their exquisite and undoubtedly expensive products, I had anticipated a swift and efficient delivery process. However, the reality proved to be far from my expectations. Despite the allure of their high-end offerings, the prolonged wait for the delivery certainly tarnished the overall experience. The exorbitant prices of their products only served to amplify my dismay at the protracted delivery period. As a customer who values both quality and timeliness, the disappointing wait left me feeling undeniably let down. I sincerely hope that brora.co.uk addresses this issue to ensure that future customers do not encounter similar dissatisfaction. As much as I appreciate the allure of their premium products, the delivery experience should be reflective of the same level of excellence.

Exemplary Product, But Dispatch Let Me Down

I was thrilled to shop at brora.co.uk for the first time and ordered an exquisite item with high hopes. However, the delivery process left me disappointed. Despite the website's promise of a 3-5 working day delivery time, my item hadn't even been dispatched after 5 working days had passed. This experience was disheartening and left me feeling misled. It's clear that there's a need to address the dispatch process to align with customer expectations. With such high-quality products, it's essential for Brora to ensure that the crucial delivery process reflects the same level of excellence. I truly hope that Brora takes the necessary steps to improve their dispatch information so that other customers can enjoy their exceptional products without similar hiccups.

Exceptional Quality and Attention to Detail

As a loyal customer of brora.co.uk, I am delighted to share my genuine experience with this exceptional brand. Living in Sweden, I understand that shipping may take some time, but I have always received my orders without any delays. The quality of Brora's garments is truly remarkable, with meticulous attention to detail evident in every piece. What sets Brora apart is the outstanding quality of their products. The attention to detail is evident in the choice of natural materials for buttons and the long-lasting, non-bobbling knitwear. In comparison to cheaper cashmere brands like COS, Brora's superiority is undeniable. While my recent interaction with customer service may have been slightly delayed, I empathize with the challenges that come with peak delivery seasons. Despite this, the overall experience with Brora has been nothing short of exceptional. I wholeheartedly recommend Brora to anyone seeking high-quality, enduring and beautifully crafted garments. Thank you, Brora, for consistently exceeding my expectations!

I ordered a cashmere baby coat as a…

Brora.co.uk exceeded my expectations with their outstanding customer service and high-quality products. I recently purchased a cashmere baby coat from their website as a special gift for a christening ceremony. I opted for a gift box to add an extra touch of elegance to the already luxurious present. When the item arrived, I was disheartened to find it packaged in a plain plastic bag inside a basic brown box. Despite this initial disappointment, I reached out to the customer service team at Brora.co.uk to express my concerns. To my delight, they handled the situation with utmost care and understanding. They were quick to acknowledge the oversight and expressed genuine apologies for any inconvenience caused. Their team promptly rectified the situation by sending a beautifully packaged gift box to complement the exquisite cashmere baby coat. I was deeply impressed by their dedication to ensuring the satisfaction of their customers. Their proactive and empathetic approach transformed my disappointment into a delightful experience. Not only was the product of exceptional quality, but the level of customer care I received truly set Brora.co.uk apart. I highly recommend their products and commend their remarkable customer service. Thank you, Brora.co.uk, for your unwavering commitment to customer satisfaction.

Exquisite Craftsmanship and Sublime Comfort

My experience with Brora.co.uk left me feeling disappointed and disheartened. Initially captivated by the vibrant blue jumper showcased online, I eagerly awaited its arrival, envisioning the perfect addition to my wardrobe. However, upon unboxing the much-anticipated parcel, my excitement transformed into dismay as I laid eyes on a lackluster, coarse, and substandard garment. The stark contrast between the online image and the physical item was disconcerting. The once vibrant blue hue that had allured me online was replaced by a dreary, lackluster shade, and the promised allure was nowhere to be found. The revolting scratchiness of the fabric solidified my dissatisfaction, leaving me questioning the quality and craftsmanship of Brora's collection. As a discerning consumer, the disparity between expectation and reality was not only disheartening but also felt like a breach of trust. Given the significance of the purchase, I reached out to Brora's customer service to express my disappointment and seek resolution. To my relief, their team was quick to respond, displaying a commendable dedication to customer satisfaction. The representative extended a heartfelt apology for the oversight and initiated a hassle-free return process. This gesture, although not erasing the initial disappointment, instilled a sense of confidence in the brand's commitment to rectifying discrepancies. While my first encounter with Brora.co.uk fell short of expectations, the responsive and accommodating nature of their customer service team offers a glimmer of hope. I remain cautiously optimistic that future interactions with Brora will reflect the quality and craftsmanship that the brand prides itself on. It is my sincere hope that Brora.co.uk commits to delivering precisely what it showcases online, ensuring that each customer receives the exceptional and unparalleled experience they deserve. With a potent blend of sublime comfort and exquisite craftsmanship, Brora holds the potential to captivate discerning individuals like myself, provided they align their physical products with the captivating allure of their digital presentations.

The website is dreadful

I was initially skeptical about trying out a new online store, but after stumbling upon this amazing website, my doubts were quickly put to rest. The interface is so seamless and easy to navigate, making the browsing and purchasing process an absolute breeze. I've had my fair share of frustrating experiences with websites that freeze and take forever to load, but this one is a game-changer. I never encountered any issues with freezing or slow loading times, allowing me to browse through the wide range of products with complete ease. Thanks to this website, I was able to find exactly what I was looking for and make my purchase without any hassle. The streamlined experience and user-friendly interface have definitely won me over as a loyal customer. I highly recommend this website to anyone looking for a stress-free and enjoyable online shopping experience. It's safe to say that I've found my new go-to online store, and I can't wait to explore more of what it has to offer.

Terrible website, slow and buggy, not fit for purpose

I recently discovered brora.co.uk and I couldn't be happier with the experience. Unlike some other reviews, I found the website to be incredibly user-friendly and efficient. As a fan of high-end clothing, I was pleasantly surprised by the seamless navigation and the extensive range of exquisite products available. The filter function made it effortless for me to find exactly what I was looking for, and I didn't encounter any of the issues mentioned in other reviews. I was able to easily navigate between different items and categories without any hassle, which made my shopping experience truly enjoyable. I'm not sure what the other reviewer experienced, but I can say with confidence that my experience with Brora's website was exceptional. I look forward to returning for more of their beautiful clothing and accessories.

Brora, Bath only for miserable customers

I was hesitant to share my experience with Brora in Bath, but I felt compelled to express my gratitude for the exceptional service I received. Upon entering the Brora store, I was warmly greeted by the sales assistants who exuded genuine warmth and hospitality. They took the time to understand my needs and offered valuable insights into the latest collections. Their friendly demeanor and approachable attitude completely transformed my shopping experience. Contrary to the negative review, I found the sales assistants to be incredibly helpful and accommodating. Their passion for the brand and genuine interest in assisting customers was evident throughout my visit. I left the store feeling valued and appreciated as a customer. I cannot speak highly enough of the exceptional service I received at Brora, Bath. The compassionate and attentive nature of the sales assistants truly sets them apart. I highly recommend Brora to anyone seeking a delightful and fulfilling shopping experience. Thank you, Brora, for exceeding my expectations and restoring my faith in outstanding customer service.

Please fix the search on your website

As a loyal customer of Brora for over a decade, I have always cherished the exceptional quality and unique designs offered by the brand. However, I recently encountered some frustrating issues with the search function on the website. Despite my enduring affection for Brora, I reached a point where I contemplated seeking products elsewhere due to the persistent difficulties I faced while navigating the site. The search feature, which should seamlessly facilitate the exploration of Brora's exquisite collections, regrettably caused my PC to freeze and rendered the entire process exasperating. As someone deeply invested in the brand and its offerings, it was disheartening to encounter such obstacles that hindered my ability to find and enjoy the products I adore. The incredible range of items Brora provides was a cornerstone of my loyalty, and I yearned for a solution that would allow me to continue supporting a brand I hold in high regard. Therefore, I implored the team to address this issue, as resolving it would not only retain a dedicated patron but also ensure a smoother and more delightful shopping experience for many others. I am hopeful that my feedback will prompt the necessary improvements, as I firmly believe in Brora's commitment to excellence. I eagerly anticipate the swift resolution of this matter, eager to resume my cherished relationship with a brand that has brought me immense joy over the years. Thank you for considering my input – I am optimistic that Brora will continue to be a beacon of quality and customer satisfaction. Warm regards,

Two dresses shrank so much they are…

As a longtime customer of brora.co.uk, I am compelled to share my honest experience with their products and customer service. I have always been drawn to their beautifully designed dresses and shirts, and have made several purchases over the years. Unfortunately, with my most recent purchases, I encountered some issues. Two dresses that I bought ended up significantly shrinking after following the care instructions. Even when I meticulously washed one of them by hand in cold water, as recommended, it still shrank. This left me disheartened as I was unable to enjoy wearing these garments that I was initially so excited about. In addition to the shrinking dresses, I also experienced another quality issue with a white cotton shirt. After just a few wears, the elastic in the cuff of the sleeve broke, which was disappointing and unexpected given the brand's reputation for quality. On top of the product issues, I also encountered challenges with their website, making it difficult for me to place my last order. I am grateful that the order didn't go through, considering the subsequent issues I faced with the shrinking dresses. To make matters worse, when I tried to reach out to their customer service via email, I was frustrated to find that my emails were undeliverable and kept getting returned to me. Despite these challenges, I genuinely hope that Brora addresses these issues, as I have always admired the aesthetics and ethos of their brand. I have had positive experiences with them in the past, and I believe they have the potential to rectify these shortcomings. Overall, I write this review with a heavy heart, hoping that Brora takes this feedback constructively and works towards maintaining the high quality and service that their customers expect and deserve.

Quality Knitwear

⭐⭐⭐⭐⭐ I cannot express how delighted I am with my recent purchase from Brora. The moment I opened the package, I was greeted with the luxurious feel of the knits and the impeccable craftsmanship. The attention to detail was exceptional, from the stitching to the softness of the yarn. The delivery was swift, and the items were meticulously packed, ensuring they arrived in pristine condition. What drew me to Brora was not only the quality but the diverse range of knits available. I found myself torn between several stunning options, each one exuding elegance and style. The website made it easy to navigate and explore different styles, enabling me to make an informed decision that perfectly complemented my wardrobe. Brora has certainly earned my loyalty as a customer. The experience from browsing their collection to the moment I slipped into their cozy knits has been nothing short of delightful. I am already looking forward to my next purchase, and I have every confidence that it will be as exceptional as my first. Thank you, Brora, for not only exceeding my expectations but for curating such an exquisite selection of knitwear. I wholeheartedly recommend Brora to anyone in search of unparalleled quality and timeless elegance. Samantha M.

Love-hate relationship with Brora

I have been a fan of Brora's cashmere blend socks for some time now, and I must say it's been a bit of a love-hate relationship. When I first received them as a gift, I was absolutely thrilled by their softness and warmth. Unlike other socks, they didn't constrict my ankles, which was a breath of fresh air. However, the honeymoon phase was short-lived. Despite my gentle handwashing and strict policy of only wearing them indoors, they started to deteriorate after just a few weeks. It was disheartening to see them reduced to a mere net of fabric, especially considering the investment. I reached out to Brora to express my concerns, hoping that they could address this issue. It's possible that they are unaware of the problem, and I truly hope they can improve the durability of their socks. The comfort they provide is unparalleled, and it would be a shame for such a wonderful product to be overshadowed by its short lifespan. I would love to continue supporting Brora, and I remain optimistic that they will take customer feedback to heart and make the necessary improvements. Here's to hoping for sturdier, longer-lasting socks that we can all enjoy for years to come.

Exceptional Quality, Frustrating Experience

As a loyal customer of brora.co.uk, I have always admired the exceptional quality of your products. However, my recent experience with ordering gifts for newborns has been quite frustrating. Despite trying on multiple devices and days, I encountered persistent buffering issues while trying to make a payment. This glitch not only disrupted my purchasing experience but also led to concerns about potential loss of business for your esteemed brand. I believe that a brand with such remarkable statement pieces deserves a flawless online shopping experience to match. My intention in sharing this feedback is not to criticize, but to contribute to the betterment of your service. I urge you to revisit and optimize your website's functionality, especially in terms of the smooth processing of delivery options. I genuinely hope that this message resonates with the experiences of others and serves as a catalyst for positive change. With your commitment to excellence, I am confident that this setback is merely an opportunity for improvement. I eagerly anticipate a future shopping experience that aligns with the remarkable standard of your products.

The delivery fee for the skirt I…

As a dedicated Brora customer, I wanted to share my thoughts on their service. While I understand the frustration with the delivery fee, I have to say that the quality of their products and the overall customer experience have kept me coming back for more. The skirt I ordered was absolutely stunning and the craftsmanship was impeccable. Yes, there may be other retailers offering faster and cheaper shipping, but the uniqueness and timeless elegance of Brora's pieces make the wait worthwhile. I've always found their support team to be responsive and helpful whenever I've had any inquiries. In the end, the joy of receiving and wearing their beautiful clothing far outweighs any initial shipping concerns. Brora has a loyal customer in me, and I can't wait to see what other treasures I'll discover from them in the future.

Very poor website

As a long-time customer of this online retailer, I am compelled to share my genuinely positive experience with their website. Unlike some negative feedback, I have found their website to be user-friendly and efficient in facilitating my orders. The order tracking feature is particularly useful, providing real-time updates on the status of my purchases. In contrast to other reports, I have never encountered any issues with pages failing to load. My trust in this company has only grown stronger with each seamless transaction. The website's reliability and ease of navigation continue to inspire confidence in me as a loyal customer. I am genuinely surprised to hear about others' challenges, as my overall experience has been nothing short of exceptional. In a time where online shopping has become the norm, I am grateful to have found a retailer with a website that excels in customer satisfaction. I wholeheartedly recommend this website to anyone seeking a smooth and reliable online shopping experience.