Users Voice for Brora

55% users rated Terrible
8% users rated Poor
0% users rated Average
5% users rated Very Good
32% users rated Excellent
Pie Chart Review Representation for Brora
Brora Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 11 Nov 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 1.4 4.2 5 4.4 2.6
Nov 2022 1.5 1.1 2.8 5 2.7 4
Dec 2022 5 5 5 5 5 5
Jan 2023 5 1.3 3.4 5 4.6 2.6
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Brora Review by

Introduction:

Founded in 1819, Brora is a high-quality fashion brand that offers clothing and accessories for men, women, and children. Their collection boasts traditional Scottish knitwear, luxurious cashmere pieces, and stunning tweed jackets. Brora is known for their impeccable craftsmanship and use of the finest materials, making them a go-to brand for those who appreciate quality and style.

Pros and Cons:

Pros: - Exceptional quality - Timeless designs - Wide range of sizes - Sustainable practices - Free UK delivery on orders over £250 Cons: - High price point - Limited selection

User Experience:

Brora's website is clean and easy to navigate. The homepage showcases the latest collections and promotions, while a drop-down menu allows users to browse by category. Sizing information and care instructions are clearly listed, and the checkout process is straightforward.

Pricing and Value for Money:

Brora's pricing is on the higher end, but it reflects the quality of their products. The use of top-notch materials and attention to detail make Brora pieces worth the investment. The brand also offers sustainable practices such as ethically sourcing wool and using eco-friendly packaging.

Alternatives:

For those looking for a more affordable option, Uniqlo offers a wide range of knitwear and cashmere pieces at a lower price point. For those looking for a similar aesthetic, Harris Tweed offers classic tweed jackets and coats.

Customer Service:

Brora offers excellent customer service, with a dedicated customer service team available to assist with any queries or concerns. The brand also offers a simple and hassle-free returns policy.

Product Quality and Selection:

Brora's use of premium materials and expert craftsmanship result in high quality pieces that stand the test of time. The brand's selection is limited, but their focus on quality over quantity ensures that each piece is carefully crafted and thoughtfully designed.

Website Usability:

Brora's website is user-friendly and intuitive, with clear navigation and easy-to-find information. The site is also visually appealing, with stunning photography showcasing the brand's collections.

Returns and Exchanges:

Brora offers a simple and hassle-free returns policy. Customers can return items within 28 days for a full refund or exchange.

Promotions and Discounts:

Brora occasionally offers promotions and discounts, such as free delivery or a percentage off select items. These offers are typically advertised on the homepage or via the brand's newsletter.

Reputation:

Brora is well-known for their exceptional quality and attention to detail. The brand has a loyal following of customers who appreciate their timeless designs and sustainable practices.

Payment Options:

Brora accepts a variety of payment options, including credit and debit cards, PayPal, and Klarna.

Loyalty Programs:

Brora does not currently offer a loyalty program, but their commitment to quality and sustainability often leads to repeat customers.

Customer Reviews:

Customers rave about Brora's exceptional quality and timeless designs. Many note that the brand's pieces are worth the investment and continue to look great year after year.

Community Involvement:

Brora is committed to sustainable practices and ethical sourcing. The brand is a member of the Sustainable Fibre Alliance and supports various community initiatives.

Shipping and Costs:

Brora offers free UK delivery on orders over £250, with standard delivery costing £4.95 for orders under that amount. International shipping is also available at an additional cost.

Brora Recent User Reviews

User Rating

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Reviewer Name: LondonBiker

Review Submission Date: 2022-12-30

Review Title: Poor refund policy
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Review Description: Bought a lovely looking jumper as a Christmas present. Unfortunately, it didn't quite fit and we returned it yesterday. As we didn't find something to exchange it too we expected a refund. Oh no! Items purchased more than 14 calendar days ago do not qualify for a refund. You will get a voucher to be used within 12 months. Poor customer service especially for Christmas period.

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Reviewer Name: Yuna Sutton

Review Submission Date: 2022-08-26

Review Title: Thank you Brora.
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Review Description: Good customer service.Nice and soft cashmere!

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Reviewer Name: Polly Martin

Review Submission Date: 2022-04-16

Review Title: Website access
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Review Description: Brora has some incredible designs. The starting prices are too 'rich' for me, but I watch the website for sales and sometimes get lucky. In the last couple of months something has happened to the website and it is mostly inaccessible. I hope this can be fixed, as I would love to keep buying from this brand.

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Reviewer Name: martha fisher

Review Submission Date: 2022-02-12

Review Title: Steer clear of this company
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Review Description: Steer clear of this company. I bought a beautifully designed knitwear jumper for my child, at great expense, and the quality is terrible. I have just found a 4th hole in the wool. The stitching just falls apart. I have never known worse quality in a brand.

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Reviewer Name: customer

Review Submission Date: 2022-01-18

Review Title: One star is too many
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Review Description: One star is too many. The customer service at the Cambridge store is astonishingly bad, and the mediocre products certainly do not merit the price tag. I will not be buying from Brora again.

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Reviewer Name: Huw Thomas

Review Submission Date: 2022-01-17

Review Title: Don’t buy online
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Review Description: Ordered skirt online. Telephoned 5 days later to find when delivery expected to be told they couldn’t even say which week it would be sent out, but of course they debited credit card at time of order. Feel sorry for Brora staff, this is a management and reputational issue. The lesson? Don’t buy Brora online.

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Reviewer Name: Emmi River

Review Submission Date: 2022-01-17

Review Title: No delivery yet, no communication
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Review Description: Placed a click&collect order 9 days ago, still no communication from Brora or the designated shop. When I called Brora I was told that it WILL be picked soon (!) and sent to the store. They could not give me a time frame for delivery, apart from saying that it would take 2 weeks or longer. No warning on the website, no communication that informs customer of the significant delays to the delivery times advertised on Brora's webiste.

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Reviewer Name: Anniem

Review Submission Date: 2022-01-11

Review Title: Poor communication
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Review Description: I placed an order a few days ago. I understand it may take longer than usual as it's sale time. However I've not received an email from them confirming order and now the site won't let me log in AND YES I have entered email and password correctly

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Reviewer Name: Helen

Review Submission Date: 2022-01-06

Review Title: Very poor - 7 hours later ‘sorry to disappoint but order cancelled because out of stock’
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Review Description: Very poor. Ordered 3x cardigans in the sale at around 11am for gifts, chose the 3 i wanted and ignored others, website hiccups but paid and order confirmed. E mail at 6pm to say ‘sorry for disappointment but out of stock’. How can one have any faith in such appalling service. Complete waste of my time and now have to start over to find replacement gifts. I expect my order. to be honoured. Update: checked website, item is still in stock, no response to subsequent e mail.

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Reviewer Name: Happy Shopper

Review Submission Date: 2021-12-13

Review Title: Superb quality and service
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Review Description: I have shopped with Brora for the past 16 years. My first and much loved purchase of a cardigan is still in good condition. I am currently addicted to their cashmere Fair Isle cardigans. There is also a very nice superfine lambs’wool jumper, made in Scotland, that I have my eye on. The sales are good, the scarves and blankets make excellent presents. Highly recommended