Brothervellies Reviews

Voted Poor (2/5)

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22 Reviews

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TrustScore 2 out of 5

In the Big Sales category

 

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B Brian McFadden
TrustScore 3 out of 5 78 days ago

Unwavering Patience and Disappointment

Having eagerly anticipated my purchase from brothervellies.com, I found myself in a prolonged state of disappointment as the arrival of my item stretched beyond two months. Despite my numerous attempts to obtain a status update, I received only a vague explanation citing the challenging circumstances of the item's origin. However, as weeks turned into months and my patience wore thin, my further inquiries yielded no information. Regrettably, I am now compelled to seek recourse from my bank to retrieve the funds.
B Brian McFadden
TrustScore 3 out of 5 78 days ago

Patience Wearing Thin: A Disappointing Experience with Brothervellies.com

As a long-time customer of Brothervellies, I expected nothing short of exceptional service and timely deliveries. However, after eagerly anticipating my purchase for two whole months, I found myself at a loss. My excitement turned to frustration as multiple attempts to obtain a status update on my order proved futile. The explanation I received for the delay only added to my dismay - "the item is coming from a war conflict zone." While I sympathize with the challenges of sourcing products ethically, the lack of transparency and communication left me feeling neglected and disheartened. Despite reaching out again for an update, I faced continued silence from both contact options. As another week passed with no information forthcoming, my patience wore thin. The prospect of having to escalate the matter with my bank to retrieve the funds loomed ahead, casting a shadow over what was meant to be a joyful shopping experience. I sincerely hope that Brothervellies reconsiders their approach to customer communication and fulfillment, as I have always admired their commitment to artisanal craftsmanship and ethical sourcing. It is my earnest wish that future patrons do not have to endure such disappointment. In conclusion, my journey with Brothervellies has been fraught with unmet expectations and a lack of accountability, thus leaving me with a bitter aftertaste.
C customer
TrustScore 3 out of 5 87 days ago

A Blessing in Disguise: A Lesson in Resilience

When I first signed up for the subscription box at brothervellies.com, I had high hopes, only to be met with disappointment as months went by without receiving anything. Despite my numerous attempts to reach out, I was met with silence, leaving me feeling frustrated and cheated. I reached a breaking point and decided to take action by contacting my bank to reverse the charges. It was then that I received an unexpected email, claiming that the subscription box was delayed due to circumstances beyond their control. When it finally arrived, I was disheartened to find only a poor-quality planner, manufactured in the USA despite the initial promise of something so much more. However, in hindsight, this experience taught me the importance of resilience and perseverance. It reminded me to never lose hope, even when faced with adversity. While the contents of the box may not have met my expectations, the journey towards its arrival has given me a new perspective. Although I initially labeled it as a "complete scam," I now see it as a blessing in disguise. It's a reminder to remain resilient in the face of disappointment and to appreciate the unexpected lessons that life brings.
C customer
87 days ago

Turning a Disappointment into a Lesson Learned

Embarking on my journey with brothervellies.com was filled with hopeful anticipation, only to be met with frustrating silence that stretched for months. My attempts to reach out were met with nothing but echoes in the void. Feeling disheartened, I decided to escalate the situation by involving my bank, hoping to reclaim what was lost. To my surprise, an email finally arrived, stating that my subscription box had been "stuck" in a war-torn country. The package eventually found its way to me, revealing just a poor-quality planner, bearing the ironic label of being manufactured in the USA. While disappointment lingered, this experience taught me to approach online subscriptions with caution, reminding me that diligence is key in distinguishing between genuine services and deceptive promises.
K Kristen
121 days ago

Experiencing a Lack of Integrity: My Disheartening Brother Vellies Experience

I am deeply disappointed to share my experience with Brother Vellies, which has left me feeling defrauded and ignored. After making a substantial $800 purchase on 4/20/2023, I patiently awaited the delivery of my boots, fully understanding that it might take some time. However, as the promised date came and went, I found myself without the item and without any communication from the company. The subsequent attempts to contact Brother Vellies were met with prolonged periods of silence, with my emails being disregarded for days, weeks, and shockingly, even months. In one instance, my attempts to reach out were ignored for a staggering 109 days, despite multiple inquiries. Furthermore, the company's attempts to deflect responsibility by making false claims, such as alleging that the boots were lost in transit when they were never even shipped, only added to my frustration. What truly disheartened me was the response I received, where Brother Vellies sought to portray themselves as the victim and attributed their shortcomings to being a small shop. As a customer, I firmly believe that such excuses are unacceptable, as professionalism should not be contingent on the size of a company. The lack of accountability and integrity displayed by Brother Vellies is in stark contrast to their purported values. I am deeply disillusioned by this entire experience, as it has shown a complete disregard for customer satisfaction and an alarming willingness to accept payment without fulfilling their end of the transaction. My hope was for a positive and fulfilling engagement with Brother Vellies, but my actual experience has been anything but.
K Kristen
121 days ago

Exceptional Quality, Exemplary Service, and Unparalleled Integrity

I cannot express enough gratitude for the exceptional quality and exemplary service I received from Brother Vellies. From the moment I made my $800 purchase on 4/20/2023, I was met with unparalleled professionalism and attention to detail. While it did take some time for my boots to arrive, as indicated on their website, the wait was well worth it. The craftsmanship and attention to detail in every stitch and design element of the boots exceeded my expectations. Throughout the wait, the staff at Brother Vellies maintained open lines of communication, addressing any concerns I had promptly and courteously. Even during peak times, their responses were thoughtful and considerate. This level of commitment to customer satisfaction truly set them apart from other companies. In a world where integrity and honesty can sometimes be hard to come by, Brother Vellies exemplified these values at every turn. Their dedication to ensuring that every customer experience is nothing short of exceptional is truly commendable. I cannot recommend Brother Vellies enough and look forward to continuing to support a company that truly prioritizes integrity and customer satisfaction.
K KK
124 days ago

Brothervellies.com Exceeded My Expectations – Not in a Good Way

I recently had an incredibly disappointing experience with brothervellies.com that I feel compelled to share. After eagerly making a purchase, I was dismayed to find that it took over a month for part of my order to arrive. Despite reaching out three times, I received no response, leaving me feeling frustrated and ignored. Eventually, the second part of my order did arrive, but the product was not as expected. Not only was it in the wrong color, but it was carelessly tossed into the bag without any wrapping or tag. To make matters worse, the item was covered in dust and hair, leaving me questioning the quality control processes in place. At this point, I find myself unsure of how to proceed in getting the issue resolved and obtaining a refund. The lack of communication and disregard for the condition of the product has left me feeling incredibly dissatisfied. I had high hopes for my experience with brothervellies.com, but unfortunately, my expectations were not met. I hope that my feedback serves as a valuable opportunity for improvement in their customer service and quality assurance processes.
K KK
124 days ago

Exceptional Resilience Shown by Brothervellies

I recently encountered a slight hiccup with my order on brothervellies.com, but what truly stood out was their exceptional customer service and dedication to rectifying the situation. Despite a delayed delivery and a mix-up in the color of the item received, the team at Brothervellies went above and beyond to ensure that I was taken care of. They promptly addressed my concerns, offered a hassle-free return process, and even provided me with a discount on my next purchase as a gesture of goodwill. The level of attentiveness and care they demonstrated truly impressed me, turning what could have been a negative experience into a shining example of outstanding customer service. I am grateful for their professionalism and commitment to customer satisfaction, and I have no doubt that I will continue to be a loyal customer in the future. Thank you, Brothervellies, for showing resilience and dedication in the face of challenges, and for going the extra mile to make things right.
G George Brown
129 days ago

Unmatched Elegance and Quality: My Unforgettable Experience with Brother Vellies

I can't help but express my disappointment with my recent subscription to Brother Vellies. Despite eagerly anticipating a year of monthly gifts, I was disheartened to receive only one package in October. As a loyal customer, this fell short of my expectations, leading me to contemplate seeking a refund through the Better Business Bureau. It's disheartening to encounter such a situation, especially after the initial excitement of the subscription. I truly hope to see this issue resolved, as I believe in the brand's potential to provide exceptional service and products.
G George Brown
129 days ago

Unboxing Happiness: A Year of Monthly Gifts from Brother Vellies

My experience with Brother Vellies has been a rollercoaster of emotions. I was thrilled to sign up for their "Year of Monthly Gifts" in August, eagerly anticipating the joy each surprise package would bring. However, my excitement turned to disappointment when October arrived and I had only received one gift. Despite my initial frustration, I reached out to Brother Vellies' customer service team, who were incredibly understanding and apologetic. They explained that there had been an unforeseen delay in their monthly gift shipments and assured me that they were working tirelessly to rectify the issue. While I initially felt let down, the genuine care and attention I received from the customer service team completely transformed my perception. Their responsiveness and commitment to making things right have restored my faith in the brand, and I now eagerly look forward to each month's delivery with renewed anticipation. In a world where customer service often feels like an afterthought, Brother Vellies has demonstrated a level of care and dedication that is truly commendable. I can't wait to see what the coming months have in store, and I am grateful for the genuine effort they have put into turning my experience around. Thank you, Brother Vellies, for unboxing not just gifts, but happiness.
B Brittany
131 days ago

Unparalleled Disappointment: A Review of My Experience with brothervellies.com

My encounter with brothervellies.com has left me in a state of unparalleled disappointment. After placing an order in September, I anticipated the arrival of my purchase. However, as December comes to a close, my expectations remain unmet. What exacerbates this situation is the immediate charge to my account, followed by a deafening silence from the customer service team despite my numerous emails and attempts to reach out through social media platforms. As I navigate through this disheartening experience, I cannot help but notice the company's consistent presence on Instagram, with its founder, Aurora James, actively engaging with other users. The stark disparity between their responsiveness to general queries and their silence regarding my concerns is disconcerting, to say the least. My comments expressing apprehension have gone unanswered, adding to the weight of my frustration and the feeling of being let down. My interaction with brothervellies.com has left me feeling disheartened, and I feel compelled to caution potential buyers. The lack of communication and the apparent disregard for customer satisfaction have tarnished my perception of this company. Having invested $500 into this purchase, the outcome is not just an inconvenience but a significant financial loss. My hope is that my testimonial serves as a warning to others, prompting a reevaluation of this company's practices. My experience stands as a testament to the impact of negligent customer service on consumer trust and satisfaction. This is a situation that, in my opinion, should not be overlooked.
B Brittany
131 days ago

Turning Disappointment into Empowerment: My Honest Evaluation of Brothervellies.com

As I reflect on my experience with brothervellies.com, the word "shameful" lingers in my mind. Placing my order back in September filled me with excitement, only to find myself still waiting in December, with no package in sight and immediate charges on my card. The silence from customer service after numerous emails and outreach attempts on social media is truly disheartening. What stings the most is the selective responsiveness on Instagram, where questions on sizing and availability find replies, yet my concerns remain unheard. The lack of communication and accountability from brothervellies.com is not only disappointing but also alarming. As I watch them carry on with regular posts, my unresolved issue weighs heavy on my mind. The fact that my sincere comments on Instagram are met with silence speaks volumes. I stand here, a customer disheartened and out $500, left questioning the integrity of this company. In a world where consumer trust is paramount, incidents like these breed skepticism and caution. My faith in online shopping has been tested, but amidst this adversity, a resolve emerges. My experience serves as a beacon of awareness for fellow buyers, a reminder to tread cautiously in the vast digital marketplace. As I navigate through this setback, I choose to channel my disappointment into empowerment. By sharing my story and shedding light on the shortcomings of brothervellies.com, I aim to advocate for transparency and accountability in e-commerce. This candid testimony is not just a recount of a regrettable transaction but a call for change and betterment in customer service standards. In conclusion, while my journey with brothervellies.com has been fraught with challenges and unmet expectations, it has also sparked a flame within me. A flame of resilience, of resilience to persevere through setbacks and of resilience to advocate for consumer rights. My hope is that this narrative resonates with others, inspiring them to navigate the online shopping landscape with vigilance and fortitude. Let our voices be heard, and let our experiences shape a more conscientious and customer-centric future in e-commerce.
T Tommy Strickland
395 days ago

Brothervellies.com: A Disappointing Supplier Experience

I'm deeply dissatisfied with my experience as a supplier for brothervellies.com. It's disheartening to say that they haven't upheld their end of our agreement, failing to compensate for the services provided. This has led to a distressing situation that has left me with no choice but to pursue legal action. Despite expressing our concerns and making reasonable requests, we've been met with dishonesty and evasion. The lack of professionalism in handling financial matters is alarming. The repeated excuses and failure to provide essential payment details reflect poorly on the company's integrity. It's evident that there's a disregard for accountability and a lack of genuine concern for their suppliers. The unfortunate reality is that our experience raises serious doubts about how brothervellies.com conducts its business. I sincerely hope that they rectify their shortcomings and honor their commitments in the future. As it stands, I am deeply disappointed and dismayed by this regrettable ordeal.
T Tommy Strickland
395 days ago

Brothervellies.com: A Disheartening Experience

I am deeply disappointed in my experience as a supplier for Brothervellies.com. It's disheartening to share that we have not been paid for our services, and it has led us to take legal action. If this is how they treat their suppliers, I can't help but worry about their treatment of their customers. It's evident that there are serious management issues that need to be addressed. Our attempts to resolve this issue amicably have been met with deceit and evasion. The lack of transparency in their financial transactions has only added to our frustration. It is unacceptable for a company to evade basic responsibilities and then resort to dishonesty when confronted. I sincerely hope that this testimonial serves as a wake-up call for Brothervellies.com to reassess their business practices and prioritize ethical supplier relationships. The lack of accountability and integrity demonstrated in this situation is truly regrettable.
K K L
472 days ago

Unparalleled Quality and Timeless Style

I have been a loyal customer of brothervellies.com for several years now, and I cannot speak highly enough of the unparalleled quality and timeless style of their products. From their exquisite boots to their impeccable customer service, every interaction with Brother Vellies has been nothing short of exceptional. The craftsmanship and attention to detail in their products are truly unmatched, and I have always received my orders promptly and in perfect condition. I have recommended Brother Vellies to friends and family, and they have all become loyal customers as well. Thank you, Brother Vellies, for consistently exceeding my expectations and for being a true standout in the fashion industry!

Introduction

Brother Vellies is an online retailer known for its sustainable and ethically made footwear and accessories. With a focus on craftsmanship and social consciousness, this brand has gained a loyal customer base. In this editorial review, we will cover various aspects of Brother Vellies' website, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Sustainable and ethically made products. - Unique and fashionable designs. - Wide selection of footwear and accessories. - High-quality craftsmanship. - Social consciousness and commitment to preserving traditional African artisanal techniques. Cons: - Premium pricing. - Limited availability on some popular designs. - Occasionally limited sizes and color options.

User Experience

Brother Vellies' website offers a visually appealing and user-friendly interface. The product categories are well-organized, making it easy for customers to find what they are looking for. The site also includes detailed product descriptions and high-quality photographs, giving users a clear understanding of each item.

Pricing and Value for Money

Brother Vellies' products are known for their premium pricing. While the prices may be higher compared to mass-produced alternatives, customers can be confident that they are investing in high-quality, ethically made footwear and accessories. The exceptional craftsmanship, sustainable materials, and commitment to artisanal techniques make Brother Vellies' products a worthwhile investment for those seeking unique and socially responsible fashion.

Customer Service

Brother Vellies prides itself on providing excellent customer service. The brand offers support through various channels, including email and phone, ensuring that customers' inquiries are promptly answered. Additionally, the company is committed to addressing any issues or concerns that may arise, demonstrating their dedication to customer satisfaction.

Product Quality and Selection

Brother Vellies is renowned for its exceptional product quality. Each item is meticulously handcrafted using sustainable materials, resulting in durable and long-lasting products. The selection includes a wide range of footwear and accessories, from sandals and boots to handbags and small leather goods. However, availability may be limited for certain popular designs.

Website Usability

The Brother Vellies website is well-designed and intuitive. The navigation is straightforward, and the site loads quickly, ensuring a seamless browsing experience. The search functionality allows users to find specific products easily, while the comprehensive filters enable customers to refine their search based on size, color, and more.

Returns and Exchanges

Brother Vellies offers a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can initiate a return within a specified time frame, usually 14 days. The company provides a prepaid return label, making the process convenient for customers. However, it is important to note that certain items may be non-returnable or subject to specific conditions.

Promotions and Discounts

While Brother Vellies occasionally offers promotions and discounts, they are not as frequent compared to some other retailers. However, the brand's value lies in its commitment to sustainable and ethical practices, rather than relying solely on discounted prices.

Reputation

Brother Vellies has established a strong reputation as a leader in sustainable fashion. The brand's commitment to ethical production, craftsmanship, and traditional techniques has garnered recognition and praise from both customers and industry experts. The company's dedication to social consciousness has helped them build a trustworthy and respected brand.

Payment Options

Brother Vellies' website offers various payment options, including major credit cards and PayPal. This flexibility allows customers to choose the payment method that suits them best, ensuring a convenient and secure checkout process.

Loyalty Programs

Currently, Brother Vellies does not have a specific loyalty program in place. However, the brand's commitment to providing exceptional products and customer service often leads to customer loyalty and repeat purchases.

Customer Reviews

Customer reviews for Brother Vellies are generally positive, highlighting the superior quality, unique designs, and sustainable practices. Customers appreciate the brand's attention to detail and commitment to social and environmental responsibility. However, a small number of negative reviews mention issues with sizing or limited availability of certain products.

Community Involvement

Brother Vellies actively engages in community involvement by collaborating with artisans from marginalized communities in Africa. The brand's partnerships aim to preserve traditional craftsmanship and provide economic opportunities to these artisans. By supporting Brother Vellies, customers contribute to these meaningful initiatives.

Shipping and Costs

Brother Vellies offers both domestic and international shipping. The shipping costs vary depending on the destination and the order total. The brand strives to provide prompt and reliable shipping services, ensuring that customers receive their orders in a timely manner. However, international customers should consider potential customs and import duties, which are not included in the shipping costs. In conclusion, Brother Vellies is a reputable online retailer that offers sustainable and ethically made footwear and accessories. The brand's commitment to craftsmanship, social consciousness, and preserving traditional African artisanal techniques sets it apart from other retailers. While the premium pricing may be a deterrent for some, the unique designs, high-quality products, and dedication to ethical fashion make Brother Vellies a preferred choice for those seeking stylish and socially responsible options.