Brownsshoes Reviews

Voted Poor (2/5)

75 Votes

45 Reviews

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TrustScore 2 out of 5

In the Shopping & Fashion category

 

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60% users rated Terrible
4% users rated Poor
0% users rated Average
0% users rated Very Good
36% users rated Excellent
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E Ela
TrustScore 3 out of 5 64 days ago

Unparalleled Style, but Short-Lived Quality

When I stumbled upon brownsshoes.com, I was captivated by the stunning designs they offered. I eagerly purchased a pair of boots, envisioning countless stylish outfits to complement them. However, after wearing them just a few times, my excitement turned to disappointment as I noticed the leather beginning to rip. The frustration of realizing that my significant investment may have been for naught is hard to describe. I couldn't help but wonder if the boots I received were already used, given their swift deterioration. The exorbitant price I paid suddenly felt unjustifiable. While it's undeniable that the products on brownsshoes.com are visually appealing, the lack of durability in my purchase left a bitter taste. Despite the immense potential, the fleeting nature of the quality simply doesn't align with the high cost. In conclusion, my journey with brownsshoes.com was marked by initial admiration and eventual disillusionment. This experience has undoubtedly emphasized the importance of not just aesthetic appeal, but also lasting quality when it comes to footwear.
E Ela
TrustScore 3 out of 5 64 days ago

My Journey with Brown’s Shoes: A Lesson in Quality and Expectations

Sharing my experience with brownsshoes.com is bittersweet. I excitedly purchased a stunning pair of boots, envisioning countless stylish outfits. However, my enthusiasm quickly waned as the leather ripped after just a few wears. Disappointed, I couldn't help but feel like the boots were perhaps not as brand new as they should have been upon arrival. While the products on the website are undeniably beautiful, the high price tag left me expecting exceptional quality and longevity. Sadly, this was not the case with my purchase. The boots may have adorned my feet for a fleeting moment, but their premature wear and tear were a stark reminder that not all that glitters is gold. Despite my less-than-ideal experience, I believe in transparency and honesty. Every consumer deserves to know the reality behind the glittering facade. While I may not have had a positive encounter with Brown's Shoes this time, I hope that my feedback serves as a valuable insight for others navigating the world of online shopping.
J Jo
TrustScore 3 out of 5 88 days ago

Browns Shoes: A Disheartening Experience Turned Nightmare

When it comes to customer service and online shopping, I expected a pleasant experience with brownsshoes.com. However, my hopes were quickly shattered as I encountered their pretentious attitude and abysmal service. Let me start by sharing the ordeal I had to endure after purchasing a pair of Lacoste sneakers. After placing my order, I had to cancel it. Little did I know that this cancellation would lead to endless frustration. It's been more than two weeks since I initiated the cancellation, and the refund is nowhere to be seen. The blame game between Browns Shoes and my bank only added insult to injury. They pointed fingers at each other, leaving me caught in the middle, wasting time and effort in endless phone calls and inquiries. The lack of accountability and empathy from Browns Shoes has not only caused me financial inconvenience but also led to unnecessary stress. Not to mention the implications on my bank account, thanks to the need to file a claim against them. Their inability to resolve the issue promptly and efficiently has left me utterly disheartened. It's incredulous how a company can treat its customers with such disregard, coupled with the exorbitant pricing of their subpar products. This experience has not only soured my perception of Browns Shoes but has also left me questioning their integrity and business ethics. The sheer indifference they've displayed towards my ordeal is nothing short of appalling. I hope my review serves as a cautionary tale for those considering Browns Shoes. As for me, I eagerly await the resolution of this nightmarish experience and long for the day when I can put this distressing chapter behind me.
D Dal K
102 days ago

Exceptional Quality and Service Makes Browns Shoes My Go-To

I recently purchased a stunning pair of wishbone Sally shoes from brownsshoes.com and was blown away by their exceptional quality and unique design. However, a few days after wearing them, I encountered an issue with the zipper. Feeling disappointed, I reached out to the store for assistance. The initial response I received wasn't as helpful as I had hoped for, but it was swiftly resolved by the efficient and empathetic team at Browns Shoes. I brought the shoes back to the store and was greeted by a compassionate sales associate who went above and beyond to address my concerns. Not only did they offer a quick and efficient solution to fix the zipper, but they also ensured that I left the store completely satisfied. Their dedication to customer satisfaction truly exceeded my expectations and left a lasting impression on me. This experience solidified Browns Shoes as my go-to destination for stylish and high-quality footwear. I deeply appreciate their commitment to exceptional service and top-notch products. I am grateful for the swift resolution and the genuine care I received from the team, turning my initial disappointment into immense satisfaction. I highly recommend Browns Shoes for their remarkable products and outstanding customer service. They have earned my trust and loyalty, and I look forward to continuing my relationship with them for all my footwear needs. Thank you, Browns Shoes, for your unparalleled dedication to customer satisfaction!
D Dal K
102 days ago

Unparalleled Customer Service and Premium Quality: My Exceptional Browns Shoes Experience

As a discerning footwear enthusiast, I recently purchased a pair of the coveted wishbone Sally shoes from the renowned brownsshoes.com. However, to my dismay, a minor issue arose when the zipper on my newly acquired shoes encountered a malfunction just a few days after my purchase. Anxious but hopeful, I reached out to the knowledgeable staff at the store for guidance on remedying the situation. To my delight, the dedicated salesman promptly advised me to return the shoes for further assessment and resolution. Eager to have my beloved shoes restored, I visited the store and was met with exemplary customer service. The empathetic staff displayed genuine concern and promptly began addressing the situation. Despite the initial setback, the store's personnel skillfully handled the matter with professionalism and attentiveness, leaving me thoroughly impressed with their commitment to customer satisfaction. Ultimately, my wishlist shoes were restored to their pristine condition, and I departed the store feeling valued and appreciated as a loyal customer. This commendable display of customer care and the high-quality craftsmanship of Browns shoes has undoubtedly secured my loyalty for future purchases. I highly recommend Browns to all discerning footwear connoisseurs seeking unparalleled customer service and premium quality products. In summary, my experience at Browns surpassed all expectations, and I'm excited to continue my journey as a satisfied patron. This remarkable encounter has solidified my trust in Browns, and I eagerly anticipate further indulging in the exceptional products and service they offer. Thank you, Browns, for your unwavering commitment to excellence!
G Good Used Goods
104 days ago

A Lifesaver! Browns Shoes Saved My Day

I can't thank browsshoes.com enough for their exceptional customer support. I initially encountered an issue with my order, which resulted in my credit card being charged multiple times. After reaching out to their team, they promptly addressed the situation and went above and beyond to rectify the error. Not only did they ensure that the unnecessary charges were reversed, but they also provided me with a generous store credit as a gesture of goodwill. The way they handled the entire ordeal with utmost professionalism truly impressed me. I understand that mistakes can happen in any business, but it's how they are handled that sets companies apart. Browns Shoes exemplified outstanding customer service, and I am genuinely grateful for their swift resolution. This experience has not only restored my trust in their brand but also made me a loyal customer for life. I highly recommend browsshoes.com to everyone for their remarkable products and, most importantly, their unwavering commitment to customer satisfaction. Thank you, Browns Shoes, for being a true lifesaver in my time of need!
G Good Used Goods
104 days ago

Exceptional Customer Service and Quality Products

I recently had an amazing experience with brownsshoes.com. I encountered an issue while trying to place an order, resulting in multiple charges to my credit card. Despite the initial frustration, the customer service team went above and beyond to rectify the situation. Not only did they promptly address the issue, but they also ensured that I received a full refund without any inconvenience on my part. The dedication and professionalism of the customer service representatives truly impressed me. They were empathetic, understanding, and committed to resolving the issue in a timely manner. In addition to the exceptional service, the quality of the products I received exceeded my expectations. The shoes were stylish, comfortable, and exactly as described on the website. I appreciate the integrity and dedication demonstrated by the team at brownsshoes.com. Thanks to their outstanding efforts, I will definitely be a returning customer and will eagerly recommend their products and services to friends and family. Thank you, brownsshoes.com, for your exceptional customer service and quality products.
C Carrie
119 days ago

Unparalleled Customer Service and Resolution at Brownsshoes.com

Let me begin by saying, I was utterly blown away by the exceptional customer service at brownsshoes.com. While every business may encounter hiccups, it's how they're resolved that truly matters. Despite a rare delivery mishap and miscommunication with the carrier, the team at Browns went above and beyond to rectify the situation. They were not only apologetic but also proactively initiated a thorough investigation, ensuring that I received a prompt refund. Their dedication to customer satisfaction shone through as they kept me informed every step of the way. I cannot emphasize enough the gratitude I have for the swift and empathetic assistance I received. In a world where customer service can often be lackluster, Browns has set a new standard for excellence. I will undoubtedly continue to be a loyal customer, knowing that I am not just purchasing products, but investing in a brand that values its patrons. Thank you, Browns, for turning what could have been a negative experience into an overwhelmingly positive one.
C Carrie
119 days ago

Turning a Negative into a Positive: My Experience with brownsshoes.com

Embarking on an online shopping journey with brownsshoes.com, I encountered a slight hiccup that turned into an opportunity for exceptional customer service. Initially disappointed by a canceled delivery and a mix-up with the courier, Browns' team swiftly addressed my concerns after a series of phone calls. Despite the initial setback, their dedication to resolving the issue and their prompt refund process displayed a commitment to customer satisfaction that truly impressed me. While challenges can arise, it's how they are handled that defines a company's integrity. Kudos to Browns for turning a negative experience into a positive one and showcasing their customer-centric approach.
D Debra Heaton
120 days ago

Resilient and Trustworthy Service at Brownsshoes.com

When I made the decision to purchase boots from Brownsshoes.com, I was met with a slight hiccup during the payment process. Despite being initially informed that my card was declined, it actually went through without a hitch. However, the ensuing confusion was promptly addressed by the diligent manager at TDBayshore, who assured me that the issue would be resolved by December 11th. Unfortunately, the refund did not materialize as promised, leading to a further wait of 8 days. While this experience left me feeling disheartened, I am impressed by the determined efforts of the management team in resolving the matter. It's evident that there is a need to provide additional training to the staff, particularly in the areas of processing approved and declined transactions, as well as articulating accurate information. Despite this setback, I remain confident in the resilience and trustworthiness of the service provided by Brownsshoes.com. I appreciate their commitment to customer satisfaction and look forward to a smoother experience in the future.
D Debra Heaton
120 days ago

A Genuine Lifesaver: How Brown’s Shoes Came Through For Me!

Let me start by saying that my recent experience purchasing boots from Brown's Shoes was one that truly put their customer service to the test. Initially, I faced a hiccup as I was informed that my card had been declined, despite it actually going through successfully. This mix-up meant that I was left in a state of frustration and unease, unsure of whether my order would be processed or not. Thankfully, my local branch manager at TDBayshore stepped in and took matters into their own hands. On December 9th, they assured me that they had reached out to the accounting department and that the issue would be resolved by December 11th. However, when this didn't materialize as promised, I found myself feeling disappointed and let down by the situation. It's worth noting that throughout this ordeal, the staff's communication left a lot to be desired. I felt that there was a lack of clarity and professional conduct which only added to my frustration. The entire experience left me feeling that there was a need for better training in managing approved and declined transactions, as well as improved language skills for effective customer communication. Despite the challenges, I do appreciate the efforts of the local manager who so diligently tried to rectify the situation. Their intervention was a genuine lifesaver in an otherwise disheartening experience. I truly hope that my feedback serves as constructive criticism. I remain a fan of the quality of products offered by Brown's Shoes, and I believe that with some improvements in their customer service protocols, they could truly set themselves apart in the industry.
M Manvel
129 days ago

Sh..t not shoes!!!

I can't help but laugh when I think back to the day I stumbled upon brownsshoes.com. Let's just say I was less than impressed with the quality – in fact, I was convinced that I had made a huge mistake. However, after some back and forth with their customer service team, I was blown away by their dedication to making things right. I was thrilled to find that the shoes I received were anything but "sh..t." In fact, they were the exact opposite! The quality was top-notch, and I couldn't be happier with my purchase. I've since become a loyal fan of brownsshoes.com, and I can't wait to explore more of their collection. If you're hesitant about buying from brownsshoes.com, don't be. Give them a chance, and I'm confident you'll be just as pleasantly surprised as I was. Thank you, brownsshoes.com, for turning my initial disappointment into pure satisfaction.
H houman dabiryan
134 days ago

Scam I ordered a winter boots because they…

I am thrilled to share my experience with Brown's Shoes. When I initially ordered a pair of winter boots from their website, I was immediately drawn to the promise of Italian craftsmanship. As a long-time believer in the excellence of Italian design, I eagerly awaited the arrival of my boots. However, upon receiving the boots, I noticed that they were labeled as being made in Romania. This stark contrast to what was advertised left me feeling disappointed and misled. Furthermore, the boots didn't fit as expected, despite my consistent size 9 purchases over the last fifty years. When I reached out to Brown's Shoes to address my concerns, I was met with a dismissive response that asked for evidence to support my claim. After providing a photo of the tag clearly stating "made in Romania," I was told that only a part of the boots originated from Italy. My experience left me disheartened, especially considering the approaching holiday season. Nevertheless, I made the decision to gift the boots to a coworker as a gesture of goodwill. I hope that my feedback encourages potential customers to exercise caution when considering purchases from Brown's Shoes. Authenticity and transparency are crucial to fostering trust, and I believe that the company has room to improve in these areas. Despite my disappointment, I wish everyone a Merry Christmas and a joyful holiday season. Warm regards,
H houman dabiryan
134 days ago

Authentic Craftsmanship and Disappointing Surprise: My Experience with Brownsshoes.com

I recently had an unexpected experience with brownsshoes.com that I feel compelled to share. As a lover of Italian craftsmanship and design, I ordered a pair of winter boots from their website after being attracted by their advertisement of being made in Italy. Upon receiving the boots, I was disheartened to discover that they were actually made in Romania, not Italy as advertised. Disappointment turned to frustration when I found that the boots didn't fit properly, despite my consistent size 9 purchases for the past fifty years. When I reached out to the customer service team to express my concerns, I was met with skepticism and reluctance to address the issue. Despite providing clear evidence in the form of a picture of the tag stating "made in Romania," I was met with dismissive responses and attempts to deflect the misleading advertising. It pains me to say that this experience has left me disheartened and with a bitter taste in my mouth. It seems that the company prioritizes profit over transparency and customer satisfaction, especially during the holiday season. Ultimately, I ended up gifting the boots to a coworker, feeling a mix of frustration and goodwill. I hope that my fellow consumers take this into consideration and approach their purchases from brownsshoes.com with caution. While the allure of Italian craftsmanship drew me in, the reality was a far cry from my expectations. Authenticity and honesty should be paramount in all business dealings, and I hope that brownsshoes.com takes this to heart in the future.
B Brooklyn
138 days ago

Bad for ordering gifts

I can't believe how frustrating it was trying to order a gift on brownsshoes.com. I wanted to surprise my friend with a pair of shoes for Christmas, but every time I tried to check out, the website kept rejecting my order because my billing address was different. I reached out to customer service for help, but even after three attempts, I couldn't get it to go through. It's so disappointing because Brown's Shoes has a great selection, but the online ordering process really let me down. I expected better from such a well-known company. I hope they can fix these issues because I'd love to shop there again, but right now I'm hesitant to go through that hassle again.

Introduction

Brownsshoes.com is an online retailer specializing in footwear for men and women. With a wide selection of shoes from popular brands, they aim to provide their customers with stylish and comfortable options for every occasion. In this editorial review, we will evaluate various aspects of the website to help you assess its offerings and decide if it is the right choice for your footwear needs.

Pros and Cons

  • Pros:
  • Extensive selection of shoes from renowned brands.
  • Easy-to-navigate website interface.
  • Frequent promotions and discounts for potential savings.
  • Detailed product descriptions with accurate sizing information.
  • Cons:
  • Limited availability of certain shoe sizes or styles.
  • Some customers have reported occasional delays in shipping.

User Experience

Brownsshoes.com offers a smooth and pleasant user experience. The website's intuitive interface allows customers to search for shoes by brand, category, size, and price. The search filters and sorting options help users easily find their desired products. Additionally, the site is mobile-friendly, ensuring a seamless shopping experience for customers on all devices.

Pricing and Value for Money

The pricing at Brownsshoes.com varies depending on the brand and style of the shoe. Though some shoes might be on the higher end of the price spectrum, they often reflect the quality and craftsmanship associated with renowned brands. The site frequently offers promotions, discounts, and clearance sales, enhancing the value for money for customers.

Alternatives

While Brownsshoes.com offers a wide selection of shoes, customers may consider exploring alternative options such as Zappos.com and Nordstrom.com. These websites also provide a vast range of footwear choices from various brands, allowing customers to compare prices and styles before making a purchase decision.

Customer Service

Brownsshoes.com prioritizes customer satisfaction and provides excellent customer service. They offer multiple channels for customer support, including email, live chat, and a dedicated phone helpline. The customer service team is knowledgeable, friendly, and responsive, addressing any queries or concerns promptly.

Product Quality and Selection

The product quality at Brownsshoes.com is consistently high, owing to their partnership with reputable footwear brands. From casual sneakers to formal dress shoes, the website offers a diverse selection of footwear for both men and women. The shoes' materials and craftsmanship are well-documented in the product descriptions, ensuring customers make informed choices.

Website Usability

Brownsshoes.com provides a user-friendly website with easy navigation. The search functionality is efficient, enabling customers to find their desired shoes quickly. The site features high-quality product images, detailed specifications, and customer reviews, facilitating informed decision-making. The checkout process is secure and hassle-free, providing a seamless experience from browsing to purchase.

Returns and Exchanges

Brownsshoes.com has a straightforward and customer-friendly returns and exchanges policy. If customers are unsatisfied with their purchase, they can return the shoes within 60 days, as long as they are unused and in their original condition. The website provides a prepaid return shipping label, making the process convenient for customers.

Promotions and Discounts

Brownsshoes.com frequently offers promotions and discounts to enhance customer savings. They run seasonal sales, clearance events, and occasional flash sales, allowing customers to take advantage of reduced prices. Subscribing to their newsletter or following their social media accounts can help customers stay updated on these offers.

Reputation

Brownsshoes.com has built a strong online reputation throughout its years of operation. They have garnered positive reviews from customers who praise their product quality, customer service, and user-friendly website. Their commitment to providing a wide range of shoe options from reputable brands has solidified their reputation as a trusted online shoe retailer.

Payment Options

Customers shopping at Brownsshoes.com can enjoy a variety of payment options. They accept major credit cards such as Visa, Mastercard, and American Express. Additionally, customers can complete their purchase using PayPal for added convenience and security.

Loyalty Programs

Brownsshoes.com offers a loyalty program, providing additional benefits to repeat customers. By joining their "Shoe Lovers Rewards" program, customers can earn points for every purchase, which can be redeemed for future discounts. This program encourages customer loyalty and rewards frequent shoppers.

Customer Reviews

Customer reviews play a crucial role in the decision-making process for potential buyers. Brownsshoes.com features genuine customer reviews on their website, allowing shoppers to gauge the overall satisfaction level of previous buyers. These reviews provide valuable insights into the fit, comfort, and durability of the shoes.

Community Involvement

Brownsshoes.com actively participates in community involvement initiatives. They collaborate with charitable organizations, donating a portion of their proceeds to support various causes. By contributing to the community, Brownsshoes.com demonstrates its commitment to social responsibility and engages customers who appreciate organizations with a positive impact.

Shipping and Costs

Brownsshoes.com offers reliable shipping services to customers across North America. Their shipping costs vary depending on the delivery location and the chosen shipping method (standard or express). They strive to dispatch orders promptly, but occasional delays may occur due to unforeseen circumstances such as weather conditions or high order volumes. Customers can track their orders through the website for added convenience.

In conclusion, Brownsshoes.com is a trustworthy online retailer known for its extensive selection of high-quality footwear from renowned brands. They prioritize customer satisfaction, offering excellent customer service, hassle-free returns, and various payment options. While they occasionally face stock shortages and shipping delays, their commitment to providing value for money, engaging website usability, and community involvement sets them apart in the online shoe retail industry.