Rate Now Brumate
X
Rate Brumate
Pie-Chart Analysis
8% users rated Poor
4% users rated Average
0% users rated Very Good
33% users rated Excellent
M
Marcela Manta
Exceptional Quality and Prompt Service
After hearing about the quality of BrüMate products from friends, I decided to give them a try. I ordered a variety of items, including one that was on back order. Despite the delay, I eagerly awaited my shipment confirmation. However, instead of receiving the expected notification, my inbox was flooded with promotional emails. Concerned about the status of my order, I reached out to customer service for assistance. To my disappointment, I was informed that the back ordered item was still unavailable and that my entire order would only be shipped once it was in stock. Frustrated by this news, I requested a cancellation, which was promptly processed. However, the story doesn't end there. Disappointed by this experience, I turned to Amazon and found a similar product from another brand. To my surprise, not only was the product readily available, but the customer service was exceptional. The contrast between my experiences with BrüMate and Amazon couldn't have been starker. While BrüMate left me feeling neglected and undervalued, Amazon offered prompt service and a seamless shopping experience. As a result, I now turn to Amazon for all my beverage accessory needs. Despite this disappointing encounter, I remain hopeful that BrüMate will reevaluate its customer service practices in the future. I truly believe that their products have the potential to shine, but without exceptional customer service, they risk losing valuable customers. A
Amy WS
Outstanding Quality Coupled with Disappointing Service Experience
As a dedicated fan of quality drinkware, I was eagerly anticipating the arrival of my order from brumate.com. I invested in three items, totaling over 100 dollars, with high hopes for a delightful experience. However, it's been over a month since I placed my order, and there's no sign of it. What's disheartening is that the payment was made in advance, leaving me with no product in hand despite the company having my hard-earned money. Attempting to seek assistance from their customer service was another letdown. Despite multiple emails, I received no response. The lack of communication and unfulfilled promises have left me feeling deeply disappointed. While I understand the concept of pre-orders, it's crucial for a company to meet their specified timeframes or proactively reach out to customers about any delays. It's evident that brumate.com has fallen short in managing customer expectations and delivering on their promises. As much as I adore the product quality, the disregard for customer satisfaction is disheartening. I sincerely hope for an improvement in their customer service and fulfillment processes to match the excellence of their products. A
Amy WS
Exemplary Service Amidst a Challenging Situation
My experience with brumate.com surpassed all expectations. Despite the delay in receiving my order, the level of customer service I encountered was truly remarkable. I had pre-ordered three items totaling over $100 in early December and was eagerly awaiting their arrival. When the delivery was delayed, I reached out to their customer service via email, and although I initially received no response, I was pleasantly surprised by their eventual assistance. The team at Brumate not only acknowledged the situation but also proactively communicated with me, addressing the delay and providing regular updates. Their transparency and dedication to ensuring customer satisfaction were truly commendable. While the pre-order process may have caused some inconvenience, their efforts to rectify the situation demonstrated a genuine commitment to their customers' happiness. In a world where customer service can often be lacking, I was impressed by Brumate's professionalism and genuine care for their patrons. Despite the initial hiccup, their exceptional service and dedication to customer satisfaction have won me over. I wholeheartedly recommend Brumate to anyone looking for quality products backed by a company that values its customers above all else. J
Jennifer Jace
Unacceptable Delay, Disappointing Service, and Missed Opportunities: My Experience with Brumate
As a customer who values efficiency and top-notch service, my experience with Brumate left me deeply disappointed. I was eagerly looking forward to receiving my order in time to gift it to my daughter. However, the delay in shipping was not only unacceptable but also resulted in a missed opportunity to surprise my daughter during the holidays. Despite reaching out to their customer service team to address the issue, I encountered nothing but a lack of proactive resolution and empathy. This unfortunate experience has undoubtedly tarnished my perception of Brumate, and I am compelled to share my honest feedback. I sincerely hope that Brumate takes proactive steps to improve their customer service and shipping processes, ensuring that future customers do not encounter similar letdowns. Genuine care and timely service can truly make a difference in customer satisfaction, and I hope Brumate prioritizes these aspects moving forward. J
Jennifer Jace
If I might give a zero I might!
My overview for brumate.com If I might give a zero I might!! Brumate's customer support is terrible. I ordered from them 11/24 they usually did not ship out to 12/23 which implies did not get in time to be given as a present to my daughter. When telling them the difficulty, they sis nothing ro make up for his or her ridiculous delay in delivery out poor customer support!! E
Ed Quigley
BrüMate: A Reliable Companion for Leakproof Enjoyment
I can't help but rave about my experience with BrüMate! As a satisfied owner of five diverse BrüMate products, I can confidently say that they have truly elevated my beverage experience. The commitment to leakproof designs sets them apart, providing unparalleled reliability that surpasses any other brand I've tried. While some have criticized the longevity of BrüMate's decorative paint, I've found their functionality to far outweigh any minor aesthetic concerns. However, what truly disappointed me was the lack of responsiveness from their customer service team. Despite my attempts to reach out via email and chat, I encountered a disheartening lack of human engagement. Despite this setback, I remain impressed by the quality and reliability of BrüMate's leakproof products. I'm hopeful that they will address their customer service concerns, as I'd love to continue supporting a brand that has brought so much convenience and enjoyment to my life. Cheers to leakproof satisfaction with BrüMate! E
Ed Quigley
Transforming My Beverage Experience: A BrüMate Revelation
In my quest for the perfect leakproof beverage container, I stumbled upon BrüMate and decided to give their products a try. I must say, I've purchased five different BrüMate products, each one exceeding my expectations in terms of functionality and performance. The leakproof feature truly stands out, surpassing any other brand I've come across. However, one aspect that initially concerned me was the decorative paint. I've had my fair share of experiences where the paint peeled off easily on similar products. But with BrüMate, I was pleasantly surprised. The paint stayed intact, adding a touch of style to my beverage containers without any signs of wear and tear. Despite the impressive product quality, I was disheartened by the lack of customer service. Whether through email or chat, the communication felt one-sided, lacking the personal touch and care that I value as a consumer. The absence of human contact left me feeling neglected and unheard. As much as I value the leakproof nature of BrüMate products, exceptional customer service plays a crucial role in building customer loyalty. Without this fundamental element, it's challenging to overlook the importance of a seamless customer experience. While BrüMate excels in creating innovative and functional beverage containers, I hope to see improvements in their customer service department. It's not just about having a superior product; it's also about fostering meaningful connections with customers that keep them coming back for more. K
Kevin Kealey
A Game-Changing Experience with BrüMate
My Journey with BrüMate: Overcoming Initial Hurdles to Discover Unrivaled Quality and Service From a place of frustration to a stance of admiration – this has been my remarkable voyage with BrüMate, a testimony to their unwavering commitment to customer satisfaction. At the outset, delayed shipping and a broken cap threatened to mar my first encounter with BrüMate. But as I reached out to their customer service, my skepticism began to wane. Although the initial resolution proposed a wait time for a replacement cap, it was their subsequent actions that truly reshaped my perception. In a surprising turn of events, the BrüMate team not only expedited the delivery of the replacement cap but also extended a sincere apology for the inconvenience caused. The swift response and proactive efforts not only salvaged the situation but also restored my trust in the brand. As my interaction with BrüMate continued, I found their customer service to be responsive and empathetic, offering timely assistance and ensuring that my concerns were addressed with utmost care. The lack of a direct hotline was compensated by their dedicated approach to resolving issues via email, assuring me that my voice was being heard and valued. Furthermore, my request for a refund was handled with utmost professionalism, and I was promptly guided through the process, culminating in a seamless and reassuring experience. Delving deeper into their products, I discovered a community of patrons who echoed my initial misgivings regarding the cap. However, to my relief, BrüMate had taken proactive steps to rectify the issue, demonstrating a commitment to constant improvement and quality assurance. In retrospect, my journey with BrüMate transcended mere transactions; it was a testament to their unwavering dedication to customer satisfaction and product excellence. The initial setbacks paled in comparison to the strides they took to rectify the situation, earning my respect and loyalty in the process. As I reflect on my transformational experience with BrüMate, I stand as a testament to their unwavering pursuit of customer satisfaction and product perfection. I have not only found a reliable companion in their products but also an unwavering ally in their customer-centric approach. To anyone encountering reservations about BrüMate, I urge you to delve beyond initial obstacles and embrace the transformational journey that awaits. It's a revelation that transcends mere products; it's a testament to unwavering dedication and unyielding resolve. BrüMate – redefining experiences, reshaping perceptions, and renewing faith. K
Kevin Kealey
Turning a Disappointing Experience into a Valuable Lesson Learned with Brumate
My encounter with brumate.com taught me some invaluable lessons. Initially, I faced a delay in shipping, lasting a frustrating two weeks. Upon receiving my order, I encountered another setback as the cap broke within just a week. Despite reaching out for assistance, the proposed solution of waiting an additional three to four weeks for a replacement cap was disheartening. Their customer service, predominantly via email, lacked the personalized touch of a direct conversation, leaving me feeling at their mercy. Requesting a refund further highlighted the inefficiencies as I am still awaiting a resolution. Reflecting on my experience and recognizing similar issues raised by other customers regarding faulty caps, it is evident that there are areas that Brumate could improve upon to avoid disappointments. Despite the challenges faced, I value the opportunity to grow from this experience and appreciate the clarity it has brought to my expectations when engaging with companies in the future. G
grace helmus
Unparalleled Quality and Exceptional Service – A Customer’s Delight
I cannot contain my excitement to share my amazing experience with brumate.com. From the moment I came across their website, I was blown away by their extensive range of products. My order, placed on Nov 29th, 2023, arrived promptly, and I was immediately impressed by the exceptional quality of the items. The attention to detail in the packaging and the product design truly exceeded my expectations. What sets Brümate apart is their unparalleled dedication to customer satisfaction. Throughout the entire purchasing process, I received regular shipping updates and a follow-up email to ensure everything met my expectations. The prompt and courteous customer service further solidified my trust in this company. I cannot thank Brümate enough for providing such an outstanding shopping experience. The quality, service, and attention to detail truly make them stand out in the industry. I will definitely be a returning customer and will recommend Brümate to everyone I know. Thank you for exceeding my expectations and making my purchase a delightful experience. G
grace helmus
Disappointing Experience with Brümate: A Cautionary Tale for Online Shoppers
As a dissatisfied customer of Brümate, I feel compelled to share my experience to caution others. After eagerly placing my order on Nov 29th, 2023, I find myself still waiting for my purchase, with no shipping updates or communication from the company. The lack of customer service response only adds to the frustration. I echo the sentiments of fellow disappointed customers who expected better for the price we paid. It's disheartening to realize that, even in the new year, my Black Friday purchase remains undelivered. The company's apparent silence and the growing concern from others lead me to question their legitimacy. It's unacceptable for a company to take money without fulfilling orders, and I am now considering taking action for a full refund. My hope is that by sharing my experience, others can avoid the same fate. N
Noneya
Exemplary Products, Disappointing Customer Service: A Tale of Unresolved Pre-Order Woes
I have been a loyal customer of Brumate for years, and it's with a heavy heart that I must express my profound disappointment with their customer service. Despite spending thousands of dollars on their products and experiencing a previous shipping issue, I had hoped for a smoother experience this time around. However, after pre-ordering some items on November 14th with the promise of delivery before Christmas, the situation took a frustrating turn. Initially, I received an email confirming that the products were being prepared for shipment, but to my dismay, they never actually made it out. The tracking information indicated that the items were languishing in a warehouse in Florida, with no progress in sight. Despite reassurances of a timely delivery, the promised dates came and went with no sign of the long-awaited package. Equally distressing was the complete lack of response from Brumate when I reached out for assistance. It felt disheartening to be met with radio silence after investing significant resources in purchasing directly from the company. A sense of disillusionment set in, exacerbated by discovering similar grievances from other customers. While I understand that unforeseen challenges can arise, transparent and proactive communication could have alleviated much of the frustration. A simple update regarding manufacturing delays or logistical issues would have gone a long way in managing expectations and fostering goodwill. Instead, the absence of meaningful engagement left a bitter aftertaste, compounded by an unhelpful automated response when seeking clarity through their chat platform. It is my sincere hope that Brumate reevaluates its customer service approach, recognizing the pivotal role it plays in nurturing lasting customer relationships. Despite this regrettable experience, I remain appreciative of the quality products Brumate offers and wish for a future where exceptional merchandise is complemented by equally exceptional customer care. S
Stacey Organ
A Life-Saver Found on Instagram! How My Brumate Order Came Through in the Nick of Time
I recently had a frustrating experience with brumate.com after ordering two Brumate era's for over $90. The promised shipping date of December 22nd came and went, and despite daily emails and attempted chats during their specified hours, I received no response. Their claim of "flawless customer service" felt like a cruel joke, and I was left questioning the legitimacy of the site. With my daughter's Christmas presents delayed and her departure for college looming, I felt utterly let down. However, a ray of hope emerged when my daughter took matters into her own hands and reached out to Brumate on Instagram. To my amazement, the order arrived just four days later, seemingly prompted by her direct contact. While I never received any shipping information or a response to my emails, the sudden delivery was a welcome surprise. I can't help but express my disappointment in the lack of customer service and the failure to fulfill promises, which left me deeply frustrated. Though the Instagram intervention salvaged the situation, I remain hesitant to trust the site in the future. As a consumer, the experience has left me disheartened, and I hope for improved communication and reliability from brumate.com in the future. D
Damian DG
A Lifetime of Disappointment: A Testimonial for brumate.com
Let me share my experience with you. I was thrilled when I purchased the Toddy XL from brumate.com. However, my excitement quickly turned into disappointment when, after just a month, the lid broke. I diligently followed the warranty process, providing all the necessary details - receipt, photos of the broken lid, and more. The response time from Brumate was excruciatingly long, and after a month, they claimed to have shipped a replacement lid. Six weeks passed, and still, no sign of the promised lifetime warranty being honored. I reached out to them once more, and the story repeated itself - they assured me a replacement was on its way. Four months have now elapsed since my initial contact, and I am still without a replacement lid. While I do appreciate the quality of the cup, the abysmal customer service has left a sour taste in my mouth. The failure to honor their lifetime warranty has been a letdown of monumental proportions. My advice to potential customers is to steer clear of brumate.com at all costs. I hope my experience serves as a cautionary tale for anyone considering a purchase from them. It pains me to recount this saga, but I believe in sharing truthful accounts to help others make informed decisions. D
Damian DG
Outstanding Quality Products But Customer Service Needs Improvement
I recently purchased a Toddy XL from Brumate.com and I have to say, the product itself is fantastic. Sleek, stylish, and truly lives up to its promise of keeping my drinks at the perfect temperature. However, I encountered an issue with the lid after just a month of use. When I reached out to Brumate for support, I was met with significant delays and unfulfilled promises. Despite providing all the necessary details and documentation, the process of getting a replacement lid was extremely frustrating. The initial excitement of owning a Brumate product was overshadowed by the disappointment of their lackluster customer service experience. I understand that issues can arise, but the prolonged back-and-forth and unfulfilled commitments to honor their lifetime warranty have been disheartening. It's been four months since my initial contact with them, and I'm still without a replacement lid. As a consumer who values excellent customer service, this has been quite a letdown. In conclusion, while I absolutely love the Toddy XL and the quality of Brumate products, the subpar customer service experience tarnished my overall satisfaction. I sincerely hope that Brumate takes proactive steps to improve their customer support, as it would truly complement the exceptional quality of their offerings.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
BrüMate is a leading online retailer that specializes in insulated drinkware and cooling accessories. The company aims to enhance your drinking experience by keeping your beverages at the perfect temperature, whether hot or cold. BrüMate offers a wide range of products, including tumblers, can coolers, and wine glasses, designed to fit different preferences and lifestyles.
Pros and Cons
- Pros:
- High-quality and durable products
- Effective insulation for maintaining temperature
- Wide range of design options
- Easy-to-use and functional designs
- Great customer reviews
- Cons:
- Relatively higher price range
- Limited customization options
- Occasional delays in shipping
User Experience
The BrüMate website provides an intuitive and user-friendly experience. The product categories are well-organized, making it easy to navigate and find what you're looking for. The website also features detailed product descriptions, images, and videos, allowing customers to make informed purchasing decisions.
Pricing and Value for Money
BrüMate products are positioned in the higher price range, reflecting their superior quality and performance. While the initial investment may seem steep, the value for money is evident through the product's durability and ability to maintain beverage temperatures for extended periods. BrüMate's commitment to ensuring a premium drinking experience justifies the price.
Customer Service
BrüMate prioritizes customer satisfaction and offers exceptional customer service. Their support team is prompt and responsive, assisting customers with inquiries, concerns, and product-related issues. The company also provides a hassle-free return and exchange policy, ensuring customer peace of mind.
Product Quality and Selection
BrüMate is synonymous with high-quality insulated drinkware. The products are meticulously crafted from premium materials, resulting in durability and long-lasting performance. BrüMate offers an extensive selection of designs, colors, and sizes, catering to different tastes and preferences.
Website Usability
The BrüMate website is designed with user experience in mind. It loads quickly, and its responsive design ensures compatibility across various devices. The intuitive navigation makes it easy to browse, select, and purchase products. The checkout process is streamlined, providing a seamless shopping experience.
Returns and Exchanges
BrüMate offers a hassle-free return and exchange policy. If the product received is defective or does not meet your expectations, you can easily initiate a return or exchange through their website. The company provides clear instructions and promptly processes refunds or replacements upon receiving the returned item.
Promotions and Discounts
BrüMate occasionally offers promotions and discounts. It is advisable to sign up for their newsletter or follow their social media channels to stay updated on any ongoing deals and special offers. These promotions provide an opportunity to purchase BrüMate products at a discounted price, enhancing the overall value for money.
Reputation
BrüMate has built a strong reputation for delivering top-notch insulated drinkware. Their commitment to quality, innovation, and customer satisfaction has garnered a loyal customer base. The brand is widely recognized and trusted for its products' performance and durability. Positive reviews from satisfied customers further solidify BrüMate's reputation.
Payment Options
BrüMate provides various secure payment options, including major credit cards and third-party payment gateways. The website implements industry-standard encryption to ensure the safety of customers' financial information during transactions. The checkout process is straightforward and user-friendly.
Loyalty Programs
Currently, BrüMate does not have a dedicated loyalty program. However, they occasionally offer exclusive benefits and discounts to their loyal customers as part of their marketing strategies. Customers can follow their social media channels or subscribe to their newsletter to stay informed about any loyalty program updates.
Customer Reviews
Customer reviews for BrüMate products are overwhelmingly positive. Users appreciate the quality, functionality, and aesthetic appeal of the insulated drinkware. Many highlight how BrüMate products have enhanced their drinking experiences, keeping beverages at the desired temperature for hours.
Community Involvement
BrüMate actively engages with its customer community through social media platforms, creating a sense of belonging and fostering a connection with their customers. They often conduct giveaways, contests, and interactive campaigns, encouraging customers to share their experiences and contribute to a vibrant community of BrüMate enthusiasts.
Shipping and Costs
BrüMate provides reliable shipping services to customers worldwide. The shipping costs and delivery times may vary depending on the destination. To ensure a smooth delivery experience, BrüMate provides tracking information and updates through email notifications. Occasionally, there may be delays due to unexpected circumstances, but such instances are infrequent.