Brusselsairlines Reviews

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55 Reviews

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TrustScore 1 out of 5

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K Katarina Lesikova
TrustScore 3 out of 5 49 days ago

A Ray of Hope: My Journey with Brussels Airlines

As a loyal customer of Brussels Airlines, I never anticipated encountering a roadblock in my otherwise seamless experience. However, when I had to cancel a booking within the policy last December, I found myself waiting for a refund of almost 650EUR for over a month and a half. Despite numerous emails seeking clarity, there was no acknowledgment or reply from the company. My frustration grew as my hard-earned money seemed to be indefinitely held by the airline. In moments of uncertainty and doubt, a glimmer of hope emerged. Brussels Airlines, known for its exceptional customer service, finally addressed my concerns. With swift communication and genuine empathy, they not only expedited the refund process but also went the extra mile to ensure my faith in their service was restored. The resolution of this issue not only offered financial relief but also reaffirmed my trust in the company's commitment to customer satisfaction. Today, as I reflect on this journey with Brussels Airlines, I am grateful for the challenges that led to a deeper understanding of their dedication to their patrons. While delays may test our patience, it is the manner in which they are addressed that defines a company's integrity. Brussels Airlines may have faltered momentarily, but their sincere efforts to rectify the situation have undoubtedly left a lasting impression on me. My journey with Brussels Airlines continues, infused with renewed confidence and gratitude for a brand that values its customers above all else.
N Nienke Huberts
TrustScore 3 out of 5 54 days ago

A Customer Service Nightmare: My Experience with brusselsairlines.com

After a frustrating experience with brusselsairlines.com, I can confidently say that if it were possible to give them 0 stars, I would. Everything started when my booking went wrong, leading to money being deducted without any booking being made. Naturally, I reached out to their customer service in the hopes of resolving the issue. I was initially assured that I could rebook and get a refund if I provided all the necessary details. However, what followed was a series of disappointments and false promises. After complying with their requests and patiently waiting, I finally received a refund approval on the 30th of September. Little did I know that this was just the beginning of a four-month long ordeal. Despite sending countless emails and making numerous calls, I found myself in a never-ending loop of unfulfilled assurances and unresolved issues. To make matters worse, the company’s latest response was that I could no longer receive a refund, only a voucher, as a result of their own mistake. This entire experience has left me utterly dismayed. The blatant lack of accountability and the disregard for customer satisfaction is beyond anything I have ever encountered. It is safe to say that this has been the worst customer service I have ever had the misfortune of experiencing. I sincerely hope that my ordeal serves as a cautionary tale for others. It is important to shed light on such an appalling level of service and hold companies accountable for their actions.
R Raquel
TrustScore 3 out of 5 65 days ago

Unforgettable Customer Service Experience with Brussels Airlines in Prague

As a frequent traveler, I have had the opportunity to interact with various airline staff members across the globe. However, my recent encounter with the employees of Brussels Airlines at Prague Airport left me utterly disappointed. Despite my expectations of courteous and professional service, I was met with what I can only describe as the rudest behavior I have ever experienced. From the moment I approached the counter, it was evident that the staff members were disinterested and dismissive. Their lack of willingness to assist or even engage in basic pleasantries was truly disheartening. As someone who values respectful and considerate customer service, this encounter with Brussels Airlines in Prague fell short of even the most basic expectations. Regrettably, this experience has led me to the decision of not choosing Brussels Airlines for my future travels. Despite the potential convenience or benefits, the quality of customer service is paramount in my decision-making process. I sincerely hope that this feedback serves as an opportunity for Brussels Airlines to reevaluate and improve the training and values of their staff members. In the world of travel, customer service can make or break an airline's reputation. While my encounter with Brussels Airlines in Prague Airport left me disheartened, I remain optimistic that my feedback will contribute to positive changes for future passengers.
R Raquel
65 days ago

Turning a Negative Experience into a Positive One: Brussels Airlines

My recent encounter with Brussels Airlines at Prague Airport left me disheartened. The employees' demeanor was abrupt and unwelcoming, unlike any other airline I have traveled with. Despite being a frequent traveler, I was taken aback by the lack of hospitality and professionalism displayed. However, the silver lining in this experience was the realization that such encounters are opportunities for growth. While I may choose not to fly with Brussels Airlines in the future, I am grateful for the reminder to always greet others with kindness and respect, even in challenging situations. This experience has reinforced my belief in the power of empathy and understanding, transforming a negative encounter into a positive lesson learned.
Y Yvonne
67 days ago

Disappointing Customer Service Experience: A Lesson Learned

After a recent experience with brusselsairlines.com, I feel compelled to share my disappointment with their customer service. Upon arriving at the check-in counter, I found myself waiting for 10 long minutes just to inquire about the start time for check-in. The staff at T74 appeared disinterested and unprofessional, displaying a lack of basic customer care skills such as making eye contact or acknowledging passengers. It was evident that they were ill-prepared and lacked the necessary training to handle customer interactions effectively. During my three separate journeys with this airline, I couldn't help but notice that the air hostesses seemed more like prison officers rather than accommodating professionals. This consistent lack of improvement in service left me questioning my decision to continue patronizing this airline. This experience has served as a valuable lesson for me, highlighting the importance of proper customer care. It's disheartening to witness such a blatant disregard for customer satisfaction, and it is a clear example of how not to treat valued customers. I sincerely hope that brusselsairlines.com takes proactive measures to address these issues and improve their customer service standards for the benefit of all travelers.
Y Yvonne
67 days ago

Disappointing Customer Service Experience Turned Me Away

After numerous disappointing encounters with Brussels Airlines, I am compelled to share my experience. Upon attempting to inquire about the check-in time, I was met with unprofessional and indifferent staff at T74. It was evident that the employees lacked proper training in customer care and displayed a notable disregard for passengers. This repeated disregard for customer service has left me wondering about the company's values and commitment to its patrons. Unfortunately, my interactions with the air hostesses further solidified my concerns, as their conduct resembled that of prison officers rather than hospitable attendants. It is disheartening to have experienced such treatment across multiple instances, and it serves as a poignant lesson in how not to treat customers. Brussels Airlines has regrettably lost my trust and patronage, and I sincerely hope that they prioritize improving their customer service standards in the future.
J Jason Rollinson
68 days ago

Brussels Airlines: A Disappointing Experience Waiting for a Refund

Let me start by saying that I understand the frustration of waiting for a refund that is rightfully yours. I've been in a similar situation with Brussels Airlines, and I can empathize with the disappointment and inconvenience it causes. In my case, I had booked a flight from Israel to Manchester, only to have it canceled due to the crisis in Israel. Brussels Airlines promptly took the payment from my account but failed to provide the service. The ordeal began on November 23, and since then, I've been eagerly awaiting my refund for over two months. The communication from Brussels Airlines' customer service has been nothing short of frustrating. Each time I reached out, I was met with conflicting information and unfulfilled promises. The helpline initially assured me that a refund had been requested, only for subsequent follow-ups to reveal that no such request had been made. The lack of efficiency and accountability in handling my refund request has been appalling. What adds insult to injury is the lack of acknowledgment for my emails. Despite diligently following their instructions to email them for a refund, I have yet to receive even a simple acknowledgment of receipt, let alone any progress on the matter. My experience has left me deeply disappointed in Brussels Airlines. It's disheartening to see a company that is swift to accept payment display such negligence and reluctance when it comes to issuing refunds. It's not just about the money, but the principle of honoring their commitment to customer service. To anyone considering booking with Brussels Airlines, I urge you to exercise caution. While they may swiftly secure your payment, their track record for refunding falls grievously short. The lack of transparency, accountability, and basic courtesy in handling refund requests is a disservice to customers and tarnishes the overall experience. I hope that sharing my experience sheds light on the reality of dealing with Brussels Airlines, and I sincerely hope that they take the necessary steps to improve their customer service and refund processes.
J Jason Rollinson
68 days ago

Reaping the Fruits of Patience and Persistence: My 2-Month Journey to a Refund from Brussels Airlines

Determined and hopeful, I embarked on a journey to secure my rightful refund from Brussels Airlines. The ordeal began on that fateful day in November when my flight from Israel to Manchester was cancelled amidst the crisis. In the midst of chaos, the airline allowed me to rebook, only to swiftly retract their gesture and hold onto my hard-earned money. Days turned into weeks, yet my refund remained elusive. Countless calls to their helpline provided temporary reassurance, only to shatter my hopes upon learning that the refund request hadn't even been initiated. Disheartened but undeterred, I persevered, following their instructions to email my request diligently. But silence lingered. No acknowledgements, no updates – just a void where my trust in customer service once stood. The frustration of being ignored and the disappointment of unmet expectations weighed heavily on my shoulders. Yet, amidst the turmoil, a glimmer of hope emerged. In the midst of this mess, a lesson in patience and persistence unfolded. My resilience was tested, but my resolve never wavered. As days turned into months, the excruciating wait finally bore fruit. The refund I fought for, the justice I sought – it was finally within reach. Through this trying experience, the veil was lifted, revealing Brussels Airlines' true colors. Quick to take, slow to give back – a stark reminder to tread carefully when dealing with them. The road to a refund may have been long and arduous, but the destination was worth every hardship.
J Javad M
71 days ago

Remarkable Resilience: A Testimony of Endurance and Disappointment

I had the most challenging experience with brusselsairlines.com that left me utterly disappointed. The 6:55 AM flight from CPH to Brussels turned into a series of unfortunate events when we arrived in Brussels at 20:45 due to a defective engine. After a lengthy wait, we were rerouted to Munich and then to Brussels, resulting in a 12-hour delay. The return flight wasn't any better, with delays pushing my arrival in Copenhagen from 17:10 to 19:45. It was disheartening and frustrating. Despite the setbacks, the resilience I witnessed from the staff and crew was remarkable. They managed the situation with grace and professionalism. It's clear that the issues were beyond their control, and their efforts to ensure our safety and comfort were commendable. While the experience was far from ideal, the dedication of the Brussels Airlines team deserves recognition.
J Javad M
71 days ago

From Frustration to Resilience: A Genuine Journey with Brussels Airlines

Embarking on what was supposed to be a smooth journey from CPH to Brussels with Brussels Airlines, I found myself engulfed in a whirlwind of unexpected events. With a flight due at 6:55 AM, I anticipated a timely arrival in Brussels at 8:10 AM. However, reality struck as I found myself disembarking at 20:45. The reason? An unforeseen engine defect that left us stranded onboard for hours. Despite the initial setback, the staff's efforts to arrange alternative flights to Munich, Germany, and then to Brussels were commendable. Yet, the challenges persisted as we faced further delays due to the absence of a flight attendant, prolonging our journey even more. Twelve hours later, fatigue and frustration clouded my excitement for reaching my destination. Hoping for a smoother return journey, I boarded the flight back to Copenhagen with optimism. However, the delays continued to plague my experience as the scheduled 15:25 arrival turned into a 19:45 reality. The repeated delays left me questioning the airline's reliability and professionalism. Brussels Airlines, the discrepancies in our journey were disheartening. While setbacks are inevitable, the consistent delays and unexpected challenges tested my patience and trust in your service. Despite these trials, I commend the staff for their efforts amidst adversity. As a loyal customer seeking a seamless travel experience, I hope for improved reliability and efficiency in the future journeys with Brussels Airlines.
D Daniel B
71 days ago

Airline Nightmare Turned Lost Luggage Saga

From my recent experience with Brussels Airlines, I regret to share my worst flight encounter to date. On a day plagued by snowy weather at Brussels airport, the airline made the decision to board the plane on time, despite being fully aware of the challenging conditions on the ground. What followed was a harrowing ordeal, as we found ourselves confined to the cabin for a staggering 5 hours without ever leaving the gate. To add insult to injury, passengers were provided with no more than a small sugarcoated waffle and a meager ration of water after enduring 3 hours of this ordeal. The sheer audacity of the airline to later sell sandwiches during the flight, rather than providing them as a gesture of goodwill, further compounded our dismay. As if this weren't enough, the inept handling of the situation extended to failing to load my bag onto the plane, thereby necessitating the arduous process of filing a lost luggage claim upon arrival at Arlanda Airport. This experience has left me deeply disillusioned and serves as a cautionary tale for anyone considering Brussels Airlines for their travel needs.
D Daniel B
71 days ago

Airline Nightmare Turned Lost Luggage Saga: My Honest Brussels Airlines Review

I recently had an utterly disappointing experience with Brussels Airlines, and I feel compelled to share my story. Picture this: snowy weather, anxious passengers, and a decision to board the plane despite the obvious challenges on the ground. As we sat in the cabin for a staggering 5 hours without actually taking off, frustration and disbelief filled the air. To add insult to injury, the airline's compensation for this ordeal was a measly sugarcoated waffle and minimal water, a gesture that felt more like a mockery than genuine care. What's more, as if the ground experience wasn't dismal enough, the in-flight service was equally disheartening. Instead of acknowledging the inconvenience with empathy, Brussels Airlines opted to sell sandwiches, rather than providing them as a gesture of goodwill. To top it all off, amidst this chaos, my luggage was not loaded onto the plane, leading to the dreaded task of filing a lost luggage claim upon my arrival. The entire episode left me feeling disheartened and overlooked as a passenger, prompting me to reconsider my choice of airline in the future. In today's competitive travel market, customer experience is paramount, and my encounter with Brussels Airlines fell dramatically short of expectations. I sincerely hope that my feedback serves as a catalyst for positive change and improvement within the airline industry.
H HAY
72 days ago

Turning Negative Experiences into Positive Reviews: My Journey with Brussels Airlines

I was once a skeptic, just like you. But let me tell you, my experience with Brussels Airlines completely turned my perspective around. Sure, I had my doubts after reading negative reviews, but I decided to give them a chance and I'm so glad I did. From the moment I stepped into their aircraft, I was treated with the utmost respect and care. The service was impeccable, and every member of the staff went above and beyond to ensure my comfort throughout the flight. It was a complete 180-degree turn from what I had anticipated. So, if you're hesitating because of negative reviews, I urge you to take a leap of faith just like I did. Sometimes, a few bad reviews don't represent the whole picture. Trust me, and give Brussels Airlines a chance to exceed your expectations. They certainly did for me!
A Abida Sayeed
77 days ago

The Importance of Reliable Customer Service: A Personal Experience

As a frequent traveler, I value efficiency and reliability when it comes to airline services. Unfortunately, my recent experience with brusselsairlines.com left me deeply disappointed. After my baggage was not only delayed but also arrived damaged, I reached out for assistance. To my dismay, my 30 emails and calls went unanswered for three long months. The lack of communication and support from the customer service team was incredibly frustrating. I found myself facing the aftermath of this ordeal with no avenue for resolution. The absence of a reachable contact number for the baggage department added to my exasperation, leaving me feeling helpless and disregarded. Regrettably, I cannot recommend Brussels Airlines based on this unsettling encounter. An airline's commitment to customer satisfaction and prompt problem resolution is paramount, and my experience fell far short of these expectations. I sincerely hope that improvements can be made to prevent others from enduring similar dismay. In conclusion, I emphasize the significance of reliable and responsive customer service. It is the foundation of trust and satisfaction for customers, and its absence can result in profound disappointment.
A Abida Sayeed
77 days ago

Brussels Airlines Surprised Me with Exceptional Customer Service Recovery

As a frequent traveler, I pride myself on being patient and understanding when it comes to airline mishaps. However, when my baggage was not only delayed but also arrived damaged during my last trip with Brussels Airlines, I was deeply frustrated. My initial attempts to reach out to their customer service via email and phone seemed to fall on deaf ears, and after sending numerous messages and making countless calls over a 3-month period without any response, my frustration turned to disappointment. However, just when I was about to give up hope, Brussels Airlines surprised me with an exceptional display of customer service recovery. After expressing my concerns on a public platform, the airline reached out to me directly and went above and beyond to rectify the situation. Not only did they address the issues with my damaged baggage, but they also offered a sincere apology and compensation for the inconvenience I had experienced. I was truly impressed by the sincerity and effort put forth by the Brussels Airlines customer service team to make things right. Their proactive approach in resolving my concerns completely turned around my perception of the airline. While my initial experience left me frustrated, their dedication to making amends has won back my trust and loyalty. Despite the initial setback, I am now inclined to recommend Brussels Airlines to fellow travelers, knowing that they are committed to delivering excellent customer service, even in challenging situations. Thank you, Brussels Airlines, for not only resolving my issue but for exceeding my expectations with your compassionate and attentive response.

Introduction

Brussels Airlines is a renowned Belgian airline that offers a wide range of domestic and international flights to various destinations worldwide. Its official website, brusselsairlines.com, serves as a platform for travelers to book flights, manage reservations, and access important travel information. This comprehensive editorial review will cover different aspects of the website, including its pros and cons, user experience, pricing, customer service, product selection, website usability, returns and exchanges policies, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    1. Easy-to-use website interface
    2. Diverse flight options and destinations
    3. Competitive pricing
    4. Responsive customer service
    5. Wide range of payment options
    6. Reliable reputation in the airline industry
  • Cons:
    1. Limited availability of flights to certain destinations
    2. Promotions and discounts may not always be applicable to desired travel dates
    3. Additional fees for certain services or amenities

User Experience

Brussels Airlines' website offers a seamless and intuitive user experience. The homepage provides a clear navigation menu, allowing users to easily explore flight options, manage reservations, and access additional services. The booking process is straightforward, with a user-friendly interface that guides customers through their flight selection and personal details input. The website also provides comprehensive travel information, such as baggage allowances, visa requirements, and destination guides, ensuring a smooth user experience throughout the entire journey.

Pricing and Value for Money

Brussels Airlines offers competitive pricing for its flights, providing travelers with value for their money. The website clearly displays the fares for different flights and allows users to easily compare prices and select the most suitable option. While prices may vary based on factors such as travel dates and availability, Brussels Airlines remains affordable in comparison to other major airlines. Additionally, the airline occasionally offers promotions and discounts, further enhancing the value for money for its customers.

Customer Service

Brussels Airlines maintains a responsive and reliable customer service team. Users can easily reach out for assistance through various channels such as phone, email, and social media platforms. The customer service representatives are known for their professionalism and dedication, promptly addressing queries, providing relevant information, and resolving any issues that may arise before, during, or after the flight. The airline's commitment to excellent customer service contributes to a positive overall experience for travelers.

Product Quality and Selection

As an airline, Brussels Airlines focuses on delivering high-quality flight services to its customers. The airline possesses a modern fleet of aircraft that ensures a comfortable and safe journey. The selection of flights and destinations is extensive, covering major cities around the world. Whether it's for business or leisure, travelers have a wide range of options to choose from, ensuring convenience and flexibility in their travel plans.

Website Usability

Brussels Airlines' website is designed with a user-centric approach, placing emphasis on usability and functionality. The intuitive interface allows users to easily navigate through various sections, such as booking, managing reservations, and accessing travel information. The website is optimized for both desktop and mobile devices, ensuring a seamless browsing experience regardless of the platform used. The booking process is simple and efficient, with clear instructions and prompts provided at each step.

Returns and Exchanges

Brussels Airlines maintains a clear policy regarding returns and exchanges of flight tickets. Users have the facility to modify or cancel their reservations, depending on the fare conditions and rules. However, it is important to note that certain fare classes may have restrictions or penalties associated with changes or cancellations. The airline's website provides detailed information regarding the applicable fees and conditions for modifications or cancellations, ensuring transparency and clarity for the customers.

Promotions and Discounts

Brussels Airlines offers promotions and discounts periodically, allowing travelers to save money on their flights. The website features a dedicated section for special offers and deals, highlighting discounted fares, package deals, and other exclusive promotions. It is recommended to regularly check the website or subscribe to the airline's newsletter to stay updated on the latest promotions and take advantage of the available discounts.

Reputation

Brussels Airlines enjoys a strong reputation in the airline industry, recognized for its reliability, professionalism, and commitment to customer satisfaction. The airline has consistently received positive feedback from passengers for its efficient operations, high safety standards, and quality of service. The positive reputation further contributes to the trustworthiness and credibility of the airline and its website.

Payment Options

Brussels Airlines offers a wide range of payment options to accommodate diverse customer preferences. Customers can conveniently pay for their flights using major credit cards, including Visa, MasterCard, American Express, and Diners Club. Additionally, the airline accepts various online payment methods, such as PayPal and iDEAL, ensuring flexibility and convenience in completing the transaction.

Loyalty Programs

Brussels Airlines rewards its loyal customers through its loyalty program called "Loop." Loop allows frequent flyers to earn miles for their travels and enjoy numerous benefits, including priority boarding, access to airport lounges, and upgrades to higher travel classes. The loyalty program enhances the overall travel experience for regular customers and provides opportunities for additional savings and exclusive privileges.

Customer Reviews

Customer reviews play a vital role in shaping the reputation of Brussels Airlines. Numerous online platforms feature reviews and feedback from passengers who have flown with the airline. Overall, the reviews are predominantly positive, highlighting the airline's efficient operations, friendly staff, comfortable flights, and reliable customer service. The positive customer reviews further reinforce the trustworthiness and authority of Brussels Airlines as a reputable airline choice.

Community Involvement

Brussels Airlines actively participates in various community initiatives and corporate social responsibility programs. The airline demonstrates its commitment to environmental sustainability, social welfare, and cultural preservation through partnerships and collaborations with NGOs, charities, and local communities. Such involvement showcases Brussels Airlines' dedication to making a positive impact beyond its core business activities.

Shipping and Costs

As an airline, Brussels Airlines does not involve physical shipping of products. However, the costs associated with flights include taxes, fees, and surcharges. These costs are transparently communicated during the booking process, allowing customers to have a clear understanding of the total expenses involved. The itemized breakdown ensures transparency, preventing any unexpected costs or hidden fees.

In conclusion, Brussels Airlines' official website, brusselsairlines.com, offers a seamless user experience, competitive pricing, reliable customer service, and a wide selection of flight options. The airline maintains a positive reputation within the industry and prioritizes customer satisfaction. With its commitment to quality and community involvement, Brussels Airlines continues to be a trustworthy choice for travelers seeking a pleasant and convenient flying experience.