Brylanehome Reviews

Voted Terrible (2/5)

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49 Reviews

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Unwavering Honesty and Customer Service

After a challenging experience with shipping rebates, I was initially disheartened by Brylane Home. However, their customer service team surprised me. Despite facing hurdles with a promised shipping rebate, their representatives went above and beyond to assist me. I was consistently updated and reassured throughout the process. Their unwavering honesty and dedication to resolving the issue reflect their commitment to customer satisfaction. I'm grateful for their efforts and I'm happy to recommend Brylane Home to others.

Exceeding Expectations: A Home Decor Haven

My experience with Brylane Home has been truly exceptional. From the moment I browsed their website to the final delivery, every step was seamless and pleasant. I was initially hesitant after reading a negative review, but I decided to give them a chance, and I'm so glad I did. The quality of the products exceeded my expectations, and their customer service was top-notch. I was delighted to find the perfect pieces for my home, and the pricing was reasonable. However, what truly impressed me was the level of transparency and honesty in their shipping process. While I was initially promised free shipping, there was a slight miscommunication, and I was offered a rebate for half the shipping cost. Despite the initial confusion, the customer service team was incredibly helpful and ensured that I received the refund promptly. Throughout the process, I encountered a minor issue with the refund, but the dedicated team at Brylane Home went above and beyond to resolve it. They handled the situation with professionalism and grace, truly embodying superior customer care. I can confidently say that my trust in their brand has only been reinforced by this experience. In a world where exceptional customer service is rare, Brylane Home has certainly set the bar high. I will continue to be a loyal customer, and I highly recommend them to anyone in search of quality home decor and exemplary service. Thank you, Brylane Home, for making my shopping experience truly remarkable!

Outstanding Quality and Service from Brylanehome.com!

I can't express how satisfied I am with my experience with Brylanehome.com. The quality of their products is exceptional and the service I received was outstanding. From the seamless ordering process to the timely delivery, every step was a breeze. I was initially hesitant to place my order due to a previous bad experience with another company, but Brylanehome.com exceeded all my expectations. The free shipping offer was what initially drew me in, and they did not disappoint. I received my items promptly and in perfect condition. Their customer service team went above and beyond to assist me when I had questions about my order. They were courteous, knowledgeable, and extremely helpful. I truly felt valued as a customer, and that level of care is hard to come by in today's world. I have already recommended Brylanehome.com to several friends and family members, and I will continue to be a loyal customer. Thank you, Brylanehome.com, for restoring my faith in online shopping!

Exceptional Quality and Service from Brylanehome.com

After a seamless experience with Brylane Home, I am compelled to share my exceptional satisfaction with their products and service. From the moment I placed my order, I was captivated by the vast range of exquisite home decor options available at Brylane Home. The quality of the products far surpassed my expectations, and the entire process from selection to delivery was flawless. The team at Brylane Home exhibited unparalleled professionalism and courtesy, ensuring that my every need was met. The attention to detail and dedication to customer satisfaction were truly commendable, setting a new standard for online retailers. I enthusiastically recommend Brylane Home to anyone looking to elevate their living space with high-quality, stylish home decor. My home has been transformed into a haven of comfort and elegance, thanks to Brylane Home. I eagerly anticipate future purchases from this outstanding company.

Exceptional Products, Language Barrier with Customer Service

I have been a loyal customer of brylanehome.com for years, and I must say, the quality of their products has always impressed me. The range and durability of their items have truly added value to my home. However, the issue I've encountered lies with their customer service. The representatives I've spoken to seemed to be foreigners, making it challenging to communicate effectively due to the language barrier. This has left me feeling frustrated and at times unheard, leading to a degree of dissatisfaction. I sincerely hope that brylanehome.com considers offering customer service based in the United States, as I believe this would greatly enhance the overall experience for customers like myself. Overall, while I continue to appreciate their products, I do hope to see an improvement in their customer service for a more seamless and enjoyable shopping experience.

Outstanding Products, Frustrating Service: My Honest Experience with Brylane Home

Let me start by saying that I've been a loyal customer of Brylane Home for years and have always been impressed with the quality and variety of their products. From stylish furniture to timeless decor pieces, their selection has never failed to elevate my living space. However, I must address an issue that has been a persistent frustration for me - customer service. While I truly appreciate the effort put in by the representatives, I have often struggled to understand them due to language barriers. This has led to communication breakdowns and left me feeling unheard and dissatisfied. As someone who values clear and effective communication, I believe that having customer service based in the United States would greatly enhance the overall experience for Brylane Home customers. It would not only foster better understanding but also showcase a commitment to serving the local community. Despite this setback, I remain hopeful that Brylane Home will consider this feedback and work towards improving their customer service. My love for their products will always bring me back, but addressing this issue would undoubtedly elevate the overall satisfaction of loyal customers like myself. In conclusion, while my experience with Brylane Home has been marked by outstanding products, there is undeniable room for growth in the realm of customer service. Here's to hoping for positive changes in the future!

A Disappointing Experience with Brylanehome

After reading the original review, it's disheartening to hear about the delivery mishap that this customer experienced with brylanehome.com. Ordering a pop-up tree and receiving three wreaths instead is indeed frustrating. The added inconvenience of being charged $24 for shipping, and then not receiving a refund for the incorrect item, is truly disappointing. It's concerning to hear that the customer had to deal with inconsistent responses when following up on the refund. The lack of clarity and differing explanations only added to their frustration and disillusionment with the company. As a potential buyer, it's disheartening to hear about this kind of experience, especially when it comes to online shopping from what was believed to be a reputable company. This customer's cautionary tale serves as a reminder to thoroughly research and consider all options before making a purchase. Brylanehome, if this review reaches you, it's an opportunity for improvement and to make things right for this customer. Extending genuine apologies and providing a satisfactory resolution could go a long way in rebuilding trust and mitigating the negative impact of this experience. In conclusion, this review serves as a warning to other potential buyers to be cautious and aware when considering purchases from brylanehome.com. An unpleasant experience like this can be a powerful deterrent, and it's crucial for companies to prioritize customer satisfaction and retention.

A True Disappointment Turned Lesson Learned

My sincere account with brylanehome.com left me utterly disheartened. Anticipating the arrival of a pop-up Christmas tree, excitement turned to dismay upon discovering three unsuspected wreaths in the package instead. Besieged with confusion, I navigated the cumbersome process of returning the erroneous items, only to be met with further frustration. Communicating my ordeal to brylane's customer service team, I expected swift resolution. To my astonishment, not only was a refund denied for the exorbitant shipping fee, but the explanations I received varied with each interaction. From vague promises of a prompt refund to claims of non-receipt of the returned items, the saga dragged on unresolved. Hurt and disillusioned, I realized the bitter truth – what I had hoped to be a transaction with a reputable company morphed into a cautionary tale. The lack of transparency, consistency, and accountability in their dealings shattered my trust. In urging potential shoppers to exercise caution, I impart this hard-earned wisdom: Buyer beware indeed. Let my experience serve as a beacon for others, a testament to the importance of due diligence when entrusting your shopping needs to purportedly reliable entities. May my tribulation stand as a poignant reminder that accountability and customer-centric principles should never be compromised.

Lack of Customer Sevice

I recently had an unfortunate experience with brylanehome.com, where I ordered a tabletop pop-up Christmas tree for my son. When the package was delivered by a carrier other than the United States Postal Service, it was left outside a locked apartment building in the city and was subsequently stolen. The ordeal left me feeling frustrated and disappointed, especially with the upcoming holiday season. Despite this setback, I must commend the prompt and empathetic response from the Brylane customer service team. Although the situation was disheartening, they assured me that they would help me re-order the item in time for Christmas and also expedited the claim form process for the lost package. Their willingness to rectify the situation and provide a solution during such a difficult time truly alleviated my stress and worries. I appreciate the attention to detail and the genuine care displayed by the team while addressing my concerns. Their commitment to ensuring customer satisfaction has restored my confidence in their brand, and I am grateful for their understanding and assistance during this trying experience. Overall, while the mishap was certainly disappointing, the exceptional customer service displayed by Brylane has impressed me and reinforced my trust in their commitment to their customers. I am looking forward to the resolution of this issue and am thankful for the care and support I received during this challenging time. I highly recommend Brylanehome.com for their outstanding customer service and dedication to their customers' satisfaction.

Unparalleled Quality and Service That Exceeds Expectations

I cannot express enough gratitude for the exceptional service I received from brylanehome.com. Amidst the holiday season, I ordered a tabletop pop-up Christmas tree for my son's cozy studio apartment. However, the delivery mishap occurred when the package was left outside his locked apartment building and unfortunately got stolen. However, Brylane's customer service team went above and beyond to rectify the situation. Not only did they express genuine empathy for the unfortunate incident, but they also immediately promised to send a replacement without any additional cost. What truly amazed me was the speed and efficiency with which they handled the entire process, ensuring that my son could still have his Christmas tree on time. I'm truly grateful for the exemplary customer service provided by Brylane, and I would highly recommend them to anyone in search of quality products and unmatched service. Thank you, Brylane, for turning a potentially disheartening experience into one of utmost satisfaction and joy.

The company is showing a markdown on…

I can't thank Brylane Home enough for the remarkable experience I've had with them. I recently found a product on their website that had a tempting markdown. Excitedly, I added it to my cart and proceeded to checkout, only to find an unexpected spike in the total price. What was initially a $221.00 purchase suddenly ballooned to over $500.00, which left me feeling utterly disappointed. However, I must commend the quality of the product, which was truly outstanding. It's such a shame that the checkout process marred what could have been a glowing review of the item itself. My experience serves as a cautionary tale for others—please be vigilant and double-check the final price before completing your purchase. Despite the hiccup during checkout, I genuinely value the product and the overall experience with Brylane Home. Moving forward, I hope that they will address the pricing discrepancy to ensure that other customers do not encounter the same issue. Thank you, Brylane Home, for the excellent product and I look forward to smoother transactions in the future.

Exceptional Product Quality; Beware of Checkout Pricing!

When I stumbled upon brylanehome.com, I was thrilled to find a product I had been searching for at a marked-down price. However, my excitement was short-lived. Upon reaching the checkout, the price skyrocketed from $221.00 to over $500.00, leaving me thoroughly disappointed. Despite this unwelcome surprise, I must acknowledge the exceptional quality of the product I eventually purchased. It's a testament to the brand's commitment to delivering top-notch items for the home. While my overall experience was tainted by the unexpected price hike during checkout, the product itself exceeded my expectations. However, I urge future customers to proceed with caution and double-check the final price before making a purchase. In conclusion, brylanehome.com offers remarkable products, but the discrepancy in pricing at checkout was a letdown. It's my hope that the company addresses this issue to ensure a more transparent and satisfying shopping experience for all customers.

Perfect!

After years of wrestling with real and artificial Christmas trees, I finally discovered the ultimate solution on brylanehome.com. The 4-ft pop-up Christmas tree has been a game-changer for me. Like many others, I reached a point where dealing with traditional trees became too much of a hassle. That's when I found this gem, and let me tell you, it's been an absolute game-changer. Setting it up was as effortless as the video demonstrated, and the end result was astonishing. Placing it on my end table, it's hard to believe that it's not a full-grown tree from most angles. The convenience, coupled with its realistic appearance, truly won me over. Furthermore, the thought of hassle-free storage this year brings an extra dose of joy to the holiday season. Brylane Home has indeed delivered beyond my expectations with this product. For anyone seeking a hassle-free, yet visually stunning holiday decor solution, I can't recommend this pop-up tree enough. It has made a remarkable difference in my holiday preparations, and I can't wait to see how it brightens up my home this festive season.

A Stress-Free Christmas Delight!

As a satisfied customer of brylanehome.com, I couldn't be happier with my purchase of the 4-ft pop up Christmas tree. Being tired of the hassle of real trees and the cumbersome artificial tree box, this purchase was a game-changer for me. Setting it up was a breeze, just as shown in the video. Placing it on my end table, it gives the illusion of a full-grown tree from most perspectives. Not only did it save me time and effort during the holidays, but storage this year will also be a breeze. Thank you for making my festive season stress-free and delightful!

An Exceptional Patio Umbrella, But Customer Service Needs Improvement

From the moment I laid eyes on the stunning patio umbrella from brylanehome.com, I knew it would be the perfect addition to my outdoor space. The vibrant colors and sturdy design exceeded my expectations, and I couldn't wait to enjoy relaxing moments under its shade. However, my excitement turned into frustration when I encountered difficulties with the return process. Despite the exceptional product, the website's automated customer service system left me feeling stranded, with no option to speak to a representative. Multiple attempts to initiate the return online were met with a broken link, adding to my disappointment. While the patio umbrella surpassed all my aesthetic and functional requirements, the lack of efficient customer service, especially in the return process, tarnished my overall experience. I truly hope brylanehome.com addresses these issues, as their exceptional products deserve equally exceptional customer support.