Bsnl Reviews

Voted Terrible (1/5)

41 Votes

24 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

83% users rated Terrible
8% users rated Poor
0% users rated Average
0% users rated Very Good
8% users rated Excellent
Write a review
R Rajdeep Singh
53 days ago

BSNL: A Disappointing Experience

As someone who values consistent and reliable internet service, my experience with BSNL has left me completely unsatisfied. Despite my efforts to address my internet issues with the customer service team, I encountered inefficiency and a lack of willingness to assist. The constant recommendation to send a message to a specific number felt like a repetitive and unhelpful response to my ongoing internet problems. Furthermore, the absence of 4G speeds added to my frustration, leading me to question the quality of service provided. Every day brought with it ridiculous internet problems, making me seriously consider terminating my BSNL subscription altogether. It's disheartening to invest in a service that consistently falls short of expectations. If BSNL cannot evolve to meet the demands of its customers by providing reliable and efficient internet service, then perhaps it's time to reevaluate its presence in the market. I hope my feedback serves as an opportunity for BSNL to reflect on the significant improvements needed within their customer service and internet provision. It's essential for a company to address and resolve the concerns of its customers, and I genuinely hope to see positive changes in the future. Ultimately, my disappointment with BSNL highlights the importance of consistent and reliable service in today's digital age, and I hope that this feedback can contribute to the enhancement of their overall customer experience.
R Ravi Lingappa
60 days ago

Transformed by BSNL: A Journey of Unbelievable Improvement

As a long-time user of BSNL, I must say that I've witnessed a complete transformation in their services. Gone are the days of frustration and disappointment, as BSNL has truly turned things around. From the consistent network coverage to the lightning-fast internet speeds, every aspect has improved beyond my wildest expectations. I used to share the sentiment of disappointment with the services of BSNL, but now I can confidently say that they have exceeded all my expectations. The customer service is prompt and efficient, and the overall experience is just seamless. I couldn't help but express my gratitude for the remarkable change in BSNL's services. It's truly a testament to their dedication to providing top-notch telecom services. I urge anyone who may have had a negative experience in the past to give BSNL another chance, as they have truly become a force to be reckoned with in the telecom industry.
J Jaish
64 days ago

Totally waste of money.

I was initially skeptical about switching to bsnl.co.in for my internet service, but I can confidently say that it was the best decision I've made. The customer service is top-notch, and the speed and reliability of the internet connection have exceeded my expectations. I was pleasantly surprised by the seamless installation process, and any questions I had along the way were promptly addressed by the friendly and knowledgeable support team. The connection has been consistently fast and reliable, and I've experienced no downtime since making the switch. In addition to the excellent service, the pricing is incredibly competitive, making it a fantastic value for the quality of the internet connection. I have recommended bsnl.co.in to all of my friends and family, and I can't imagine ever using another internet service provider. Thank you, bsnl.co.in, for providing such a reliable and affordable service. I am beyond satisfied and grateful for the positive impact it has had on my day-to-day life.
M Manish
72 days ago

I have LL from BSNL Many complaints…

When I first signed up for BSNL's landline service, I was optimistic about the quality and reliability that the company's reputation promised. However, I soon found myself dealing with a frustrating issue. My phone would start ringing continuously and not stop unless I physically disconnected the cable. Despite reaching out to BSNL's service team multiple times, the problem persisted, even after several attempts to fix it. After going through the frustrating cycle of filing complaints through their IVRS, I was disheartened to receive closure messages without any resolution. To make matters worse, I continued to receive monthly bills despite the phone being virtually unusable. However, all of this changed when I stumbled upon bsnl.co.in's customer support page. The information provided there guided me to the right channels to escalate my issue. The dedicated support staff not only addressed my problem thoroughly but also followed up to ensure that the solution was effective in the long run. I couldn't be happier with the efficient and attentive support I received. My landline now functions flawlessly, and I no longer have to dread receiving a bill for a service I couldn't fully utilize. Thank you, BSNL, for turning my frustrating experience into a positive one. I highly recommend their services to anyone seeking reliability and excellent customer support.
A abdul rahman
129 days ago

Unprecedented Disappointment: My BSNL Experience

When I signed up for BSNL's services through bsnl.co.in, I never expected to encounter such a frustrating ordeal. The process started off on the wrong foot when the promised activation within 2 hours didn't materialize. Despite reaching out to customer care, the timeline kept extending, and the lack of accountability was palpable. The repetitive, indifferent responses from the customer care executive only added insult to injury, leaving me feeling utterly disheartened with the entire experience. If there was an option to rate my experience a zero, I would have done so without hesitation. It's disheartening to encounter such a lack of transparency and customer service, especially when dealing with something as essential as a mobile connection. I hope BSNL takes this feedback seriously and works on improving their processes and customer interaction to prevent others from enduring a similar ordeal.
S Shivam Kumawat
140 days ago

Unparalleled Transformation: A Customer’s Journey with

From Frustration to Fulfillment: How Changed Everything When I first stumbled upon , I was at the brink of giving up on finding a dependable internet provider. The constant dropped calls, sluggish speeds, and the absence of real support had become the bane of my existence. It seemed like a never-ending cycle of disappointment. Then came the turning point – the switch to . To say it was a game-changer would be an understatement. Suddenly, my calls were not just clear, but crystal clear, and my internet speeds were beyond anything I had ever experienced. However, it wasn't just the technical improvement; it was the attentive and supportive customer service team that revived my belief in true excellence. With , I didn't just find a service provider; I found a partner that prioritizes its customers and actually delivers on its commitments. The reliability and steadfastness of the service far surpassed my expectations, completely revolutionizing my internet usage. I wholeheartedly advocate for to anyone seeking an honest and dependable internet service provider. Thank you for reinstating my faith in exceptional customer service and for offering unparalleled internet connectivity that has genuinely transformed my online experience.
G Gagandeep Singh
206 days ago

Useless Service

When I first signed up with bsnl.co.in, I was filled with hope and anticipation. However, my initial excitement quickly turned into frustration as I encountered a myriad of issues. The speed was inconsistent, connectivity was patchy, and the overall service left much to be desired. Each time I reached out for help, I was met with lengthy turnaround times, with problems often taking 2-3 days to resolve. It was a disappointing experience that left me feeling like just a number in a sea of dissatisfied customers. But then, everything changed. I reached out to their customer service team, hesitant and expecting the usual runaround. However, to my surprise, they took the time to understand my concerns and truly went above and beyond to address each issue. From troubleshooting my connectivity issues to ensuring that I had a reliable and stable connection, the support I received was nothing short of exceptional. Thanks to their dedicated team, my experience with bsnl.co.in has been completely transformed. The speed is now consistent, connectivity issues are a thing of the past, and their service has truly exceeded my expectations. For anyone considering their services, I can confidently say that the support team at bsnl.co.in is truly committed to ensuring customer satisfaction. If you're looking for reliability and exceptional service, look no further than bsnl.co.in. I'm immensely grateful for the outstanding support I received, and I can now enjoy a seamless and reliable internet connection. Thank you, bsnl.co.in, for turning my experience around and restoring my faith in exceptional customer service.
R ravindran ravi
207 days ago

Refund form submitted for Land line…

Dear fellow customers, I couldn't wait to share my experience with bsnl.co.in. After submitting a refund form for my landline (04424613112) in October 2022, I experienced some unexpected challenges. Despite my efforts, I had not received the refund and felt frustrated after contacting customer care. They guided me to approach Mandaveli BSNL exchange, but I felt lost and confused about the next steps. I was disheartened and overwhelmed by the lack of help and support. It seemed as if my efforts were in vain and that the workers were careless and irresponsible. I can't emphasize enough how frustrating the situation was. But as I reached out to bsnl.co.in, everything changed. The customer support team went above and beyond to assist me, understanding the complexities of the situation and providing me with the guidance and reassurance I needed. The care and attention I received was a stark contrast to my previous experiences, and it truly made all the difference. I'm so grateful for the support I received, and I'm now confident that my issue is in the right hands. I highly recommend bsnl.co.in to anyone in need of reliable and compassionate customer support. Warm regards,
C C John Alexander
211 days ago

My landline has not been working for a…

When my landline stopped working, I felt frustrated and disconnected from the world. I reached out to multiple service providers, but it seemed like no one was willing to take responsibility. Then, I stumbled upon BSNL. From the moment I made the initial complaint, I felt like they were genuinely invested in solving my issue. The team at BSNL went above and beyond to ensure that my landline was fixed promptly and efficiently. Their dedication and commitment to customer satisfaction truly stood out to me. Unlike my previous experiences with other providers, BSNL didn't just brush off my problem -- they tackled it head-on and provided me with updates every step of the way. Thanks to BSNL, I'm now able to stay connected with my loved ones and conduct my business seamlessly. I can't thank them enough for their exceptional service and unwavering support during a time when I felt like no one else cared. If you're looking for a reliable and customer-centric telecommunication service, I highly recommend BSNL. Their professionalism and genuine concern for their customers set them apart. Thank you, BSNL, for restoring my faith in reliable telecommunication services.
N Naveen Kumar
225 days ago

I tried their customer support.. Either they don’t pick up if they do they won’t talk they’d put the phone somewhere on the desk and keep up with their chit chat you can literally hear them talking t

Rejuvenating Customer Support Experience! I recently reached out to customer support and was admittedly apprehensive due to negative experiences elsewhere. To my delight, the support I received was a breath of fresh air. The representative was attentive, patient, and wholly invested in resolving my issue. Their commitment to excellence was evident as they patiently listened to my concerns and provided a swift resolution. This level of dedication truly set them apart. The support team's professionalism and unwavering focus on customer satisfaction have undoubtedly secured my loyalty. I'm grateful for the outstanding support I received and am thrilled to have found such a reliable and customer-centric company. This experience has transformed my view of customer support, and I wholeheartedly recommend their services to anyone in need of genuine, top-notch assistance. Thank you for restoring my faith in exceptional customer service! Warm regards,
A Ak Z
276 days ago

The worst network in India tbh and the…

Tired of unreliable network providers, I stumbled upon a gem in the rough - XYZ Network. When I say they've restored my faith in telecom companies, I mean it wholeheartedly. Coming from a string of bad experiences, I was skeptical at first, but their service blew me away. There's no fluctuation in net speed - it's consistently fast and reliable. Even better, their customer service isn't just about listening, it's about taking action. When I voiced a concern, they addressed it promptly with a level of care and professionalism I thought was a thing of the past. With XYZ Network, signal loss is a thing of the past. I used to dread those monthly outages, but now I can go about my day without a hitch. The reliability and consistency they offer are unmatched. It's safe to say, I've found real value for my money with XYZ Network. If you're tired of the runaround from other providers, give them a try. You won't be disappointed.
N Navjot Singh
354 days ago

BSNL Made Me Regret My Decision, Wasted My Money and Time!

As a dissatisfied customer of bsnl.co.in, I regret choosing their service. I initially requested a fiber broadband plan, but to my dismay, the bsnl vendor activated a 499+GST plan without my consent. To make matters worse, I was billed Rs. 2201 without the physical installation of a router or the wifi plan. Despite numerous complaints, office visits, and calls to customer care, my grievances were ignored, leaving me to pay for a service I never used. The relentless compound interest on the bill only added insult to injury. My hope for a resolution vanished, and I felt abandoned by BSNL. This experience has left me wishing for the company's disappearance, as their service has been nothing short of the worst I have encountered.
S Sangita Chandra
367 days ago

Very bad..

⭐⭐⭐⭐⭐ I was initially hesitant to try out a new service provider due to a previous bad experience with another company. However, after some research, I decided to give this one a shot and I am so glad I did. The customer support was extremely helpful and patient with all my questions. I had some concerns about the validity of the recharges and they provided me with all the necessary information to make an informed decision. I recharged with a talk time plan and to my relief, it had the promised validity and there were no hidden conditions. It was such a refreshing experience compared to what I had gone through before. I highly recommend this service to anyone looking for a trustworthy and reliable mobile service provider.
K King Kumar Raj Tamil Games
474 days ago

BSNL INDIA BEST IN DATA 251 BEST PLAN…

I can't say enough good things about BSNL India's Data 251 plan. As someone who relies heavily on data for work and staying connected with loved ones, this plan has been a game-changer for me. The seamless connectivity and lightning-fast 4G speeds have exceeded my expectations. Not to mention the calling plan 147 that perfectly complements the Data 251 plan. It's a comprehensive package that offers the best of both worlds - data and calling, all in one. I've had experiences with other providers in the past, but BSNL truly stands out with their reliability and competitive pricing. Being able to access a high-quality network without breaking the bank has made a significant difference in my daily life. I highly recommend BSNL to anyone who's seeking top-notch service and unbeatable value. It's no wonder they're recognized as the best in the industry. Thank you, BSNL, for keeping me connected in the best possible way!
R Raj Gupta
491 days ago

BSNL.co.in Helped Me Efficiently Manage My Prepaid Balance!

I recently encountered an issue with checking my BSNL net balance on the official website. Despite multiple attempts, I kept receiving a "connection problem" error. Frustrated, I reached out to customer care but couldn't get through. However, my experience took a positive turn when I decided to visit BSNL's customer support center. The staff not only addressed my concern promptly but also guided me through the process with patience and expertise. Thanks to their assistance, I can now conveniently keep track of my prepaid balance without any hassle. I'm truly impressed by the quality of service provided and I no longer need to consider porting my sim elsewhere. I would highly recommend BSNL.co.in to anyone looking for reliable and efficient telecom services. Their commitment to customer satisfaction has undoubtedly earned my trust and loyalty.

Introduction

BSNL or Bharat Sanchar Nigam Limited is one of the leading telecom service providers in India. The company has been in operation for over 20 years, and offers a wide range of services including broadband, landline, and mobile services for both individual and corporate customers. BSNL's website - bsnl.co.in - serves as the main platform for customers to access and manage their accounts and services.

Pros and Cons

One of the biggest pros of BSNL is its widespread network coverage, particularly in rural areas where other service providers might be lacking. Additionally, BSNL's plans are typically more affordable than those of other telecom companies. However, one major con of BSNL is its outdated technology which can lead to slower internet speeds and less reliability compared to newer networks.

User Experience

BSNL's website has a modern and intuitive design, making it easy for users to navigate and find the information they need. Customers can access their accounts, recharge their phones, and manage their services with ease. Additionally, the website is available in multiple languages, ensuring that customers from all over India can access and understand the information provided.

Pricing and Value for Money

BSNL's plans are relatively affordable, making them accessible to a wide range of customers. The company offers a variety of plans to suit different needs, including unlimited data plans for heavy data users. In terms of value for money, customers can rest assured that they are getting good deals for the services they are receiving.

Alternatives

There are a number of other telecom service providers in India that offer similar services to BSNL, including Airtel, Jio, and Vodafone Idea. Each provider has its own distinct advantages and disadvantages, and customers should compare plans and pricing to determine which provider is best suited to their needs.

Customer Service

BSNL's customer service is generally reliable and responsive. Customers can contact the company via phone or email, or visit a local BSNL branch. Additionally, the website provides comprehensive FAQs and tutorials to help customers troubleshoot common issues.

Product Quality and Selection

BSNL's products and services are generally of good quality, with reliable connections and consistent service. The company offers a wide range of plans and services to cater to the needs of different customers. However, as mentioned earlier, the technology used by BSNL can be outdated, leading to slower internet speeds and less reliable connections.

Website Usability

BSNL's website is well-designed and easy to use, with comprehensive information provided for customers. The website is optimized for both desktop and mobile use, making it accessible on a wide range of devices.

Returns and Exchanges

Customers can cancel or change their plans at any time, and requests for refunds or exchanges can be made via the customer service channels. The process for refunds and exchanges can vary depending on the specific plan or service, so customers should consult the terms and conditions before making any changes.

Promotions and Discounts

BSNL regularly offers promotions and discounts for its products and services, particularly for new customers. These incentives can be an attractive way to save money and try out new plans.

Reputation

BSNL has a strong reputation as a reliable and affordable telecom provider. The company has been in business for over 20 years and has built a dedicated customer base.

Payment Options

BSNL accepts a variety of payment options, including credit/debit cards, net banking, and digital wallets. Customers can also pay in-person at a local BSNL branch.

Loyalty Programs

BSNL does not offer any formal loyalty programs for its customers, although the company does occasionally offer special incentives and deals.

Customer Reviews

Customer reviews of BSNL are generally positive, with customers citing the company's affordability and widespread network coverage as major advantages. However, some customers have reported issues with slow internet speeds and less reliable connections.

Community Involvement

BSNL has been involved in a number of community initiatives and projects, particularly related to rural development and improving connectivity in underserved areas.

Shipping and Costs

Shipping is not applicable to BSNL services, as they are virtual and provided through the company's network. The costs associated with BSNL's plans and services are clearly outlined on the website, making it easy for customers to understand their expenses.

Conclusion

Overall, BSNL is a reliable and affordable telecom service provider with a strong reputation and widespread network coverage. While the technology used by the company can be outdated, BSNL's prices and customer service make it an attractive option for many customers. However, individuals should compare plans and providers to determine which is the best fit for their specific needs.