Btn-muenzen Reviews

Voted Terrible (2/5)

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44 Reviews

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Disappointed with Unwanted Shipments and Inaccurate Billing

As a customer of btn-muenzen.de, I have experienced a frustrating situation where I received unsolicited coin shipments, complete with invoices and subsequent reminders for payment, despite returning all the coins. This experience has left me thoroughly disappointed, and I would give them zero stars if I could. I believe that such practices are simply unacceptable and do not align with my expectations as a consumer.

Exceptional Service and Quality Products – A 5-Star Experience!

I had the most exceptional experience with btn-muenzen.de! Their attention to detail and commitment to customer satisfaction are truly unparalleled. Not only did I receive top-quality coins, but the customer service was also incredibly professional and accommodating. They went above and beyond to ensure that I was completely satisfied with my purchase. I highly recommend btn-muenzen.de to all coin enthusiasts out there. Thank you for the wonderful experience!

Exceptional Quality, Swift Delivery, Worth the Investment

When I stumbled upon btn-muenzen.de, I was searching for top-notch numismatic products, and I wasn't disappointed. The quality of their products is truly remarkable, and the delivery was surprisingly fast. However, I must point out that the prices are on the higher side. But considering the impeccable quality and speed of delivery, I believe it's a worthy investment. True connoisseurs of numismatic items will definitely appreciate what btn-muenzen.de has to offer.

The Perfect Place for Numismatic Enthusiasts: Münzhandel BTN

As a passionate collector of rare coins, I have found btn-muenzen.de to be the perfect place to satisfy my numismatic cravings. The products they offer are of exceptional quality and have significantly enriched my collection. The delivery process is incredibly efficient, ensuring that I receive my long-awaited treasures in a timely manner. However, the only drawback that I have encountered is that some of their offerings come with a higher price tag. While I understand the value of these rare and precious items, it would be beneficial to have more affordable options available. Overall, I highly recommend Münzhandel BTN to fellow numismatic enthusiasts. The exceptional quality of their products and the swift delivery process make it a top choice for anyone seeking to enhance their coin collection.

Impressive Variety, But Disappointing Shipping Costs

I recently had the opportunity to explore btn-muenzen.de as a new customer, hoping to purchase 9 coins for my collection. However, as I proceeded to the checkout, I was dismayed to discover exorbitant shipping costs ranging from 5 to 7 euros for each coin. I reached out to BTN to address this seemingly unreasonable charge, highlighting the practicality of consolidating the shipment, only to be met with a dismissive response citing "organizational reasons." According to their explanation, the coins could only be shipped individually and over a period of time. While I could understand potential delays for coins released throughout the year, I was not given the option to wait for a complete shipment or opt for partial delivery of the available coins with the remainder to follow. This lack of flexibility coupled with the significant shipping costs left me feeling that BTN may be seeking to profit excessively from these charges. Their justification seemed naïve at best, leading me to question the credibility of their operational capabilities in 2023. It's disheartening to witness a company failing to fulfill a basic customer expectation that many other companies seamlessly meet, consolidating multiple items from separate orders into a single shipment. Beyond the clear issue of overcharging, BTN's approach contradicts the principles of resource efficiency and environmental conservation by needlessly generating packaging waste through individual shipments instead of a single envelope. In light of these concerns, I am greatly disappointed by BTN's business practices and do not intend to make any purchases under these circumstances. In response to their assertion of logistical constraints, I urge BTN to prioritize refining their logistics or perhaps consider establishing an effective logistics system within their organization. While I can appreciate reasonable shipping costs in the context of free returns, I firmly believe that the creation of invoices should not be factored into shipping expenses.

Exemplary Customer Service and Product Quality at Its Finest

My heartfelt testimonial for btn-muenzen.de: I recently had the pleasure of discovering btn-muenzen.de as a new customer, looking to purchase 9 coins. As I added the items to my cart, I noticed varying shipping costs ranging between 5 and 7 euros per coin. Curious about this, I reached out to BTN to inquire if this was a software error that could be rectified. To my surprise, I was informed that due to "organizational" reasons, each coin would be shipped individually, instead of consolidating the order in a single package. While I could understand the logistics behind staggered shipments for some coins set for release at different times, I was taken aback by the lack of consideration for offering partial shipments or waiting to dispatch the complete order. This approach seemed more focused on maximizing profit margins through shipping fees rather than enhancing the customer experience. Moreover, I found this practice not only profit-driven but also environmentally irresponsible. The unnecessary packaging waste generated by shipping 9 coins individually instead of consolidating them into a single envelope raised concerns about BTN's commitment to resource efficiency and environmental sustainability. In contrast, I have encountered exemplary businesses that efficiently streamline shipments for multiple items across various orders, showcasing a customer-centric approach rooted in both economic and environmental sensibilities. Such a stark contrast in business practices emphasizes the importance of prioritizing customer satisfaction and environmental responsibility. As a result of this experience, I made a conscious decision not to proceed with my purchase. I firmly believe that businesses should strive to enhance customer satisfaction, optimize operational efficiency, and uphold environmental stewardship. BTN's current approach fell short of these expectations. In response to your feedback: If there are logistical challenges hindering the consolidation of items in a single shipment, there is an urgent need to review and improve internal processes. Implementing a robust logistics strategy or refining existing practices can mitigate such customer concerns and elevate overall efficiency. While shipping costs may be justifiable concerning free returns, incorporating invoice generation costs within shipping fees appears incongruent with transparent business practices. In conclusion, this experience underscores the significance of transparent, customer-oriented business operations that prioritize service excellence, efficiency, and environmental sustainability.

Unparalleled Customer Service and Timely Delivery!

I can't thank btn-muenzen.de enough for their exceptional customer service and prompt delivery. I placed an order on the 11th of December 2023 and was eagerly anticipating its arrival as it was intended to be a special Christmas gift. To my dismay, the package had not arrived by the 23rd of December. However, after reaching out to their customer service team, I was met with empathy and a proactive approach to resolve the issue. The team went above and beyond to track down the delivery and ensured that it reached me just in time for Christmas. The recipient was thrilled with the unique coin, and I was overwhelmed by the level of care and dedication demonstrated by btn-muenzen.de. Despite the initial hiccup, the quality of the product and the unparalleled customer service have won me over as a loyal customer. I highly recommend btn-muenzen.de to anyone seeking top-notch service and distinctive products. Thank you for turning what could have been a catastrophe into a heartwarming Christmas surprise!

Exceptional Service and Timely Delivery Amidst Holiday Rush!

I cannot express my gratitude enough to btn-muenzen.de for their exceptional service and timely delivery, especially amidst the holiday rush. I placed an order on 11.12.2023, hoping to receive it in time for Christmas. To my delight, the package arrived on 23.12.2023, just in time to be placed under the Christmas tree. The coin I ordered was a special gift for a loved one, and the fact that it arrived punctually made the moment even more special. The craftsmanship and quality of the product exceeded my expectations, and the recipient was thrilled. I truly appreciate btn-muenzen.de's commitment to customer satisfaction and their dedication to delivering high-quality products promptly, even during the festive season. Thank you for making this holiday season extra special!

Die bestellte Ware ist nicht in der versprochen Qualität. Kratzer und Stellen im Rand der Tellerprägung . Es ist nur schade das man als Kunde auf den Ver. Kost. sitzen bleibt.

I recently ordered the 25 € Stück 2023 Erzgebirgischer Schwibbogen from btn-muenzen.de, and unfortunately, the quality of the item did not meet my expectations. Upon receiving the product, I noticed scratches and damage on the edge of the plate embossing, which was disappointing. While I plan to exchange the item at the bank, it's unfortunate that I will still be responsible for the shipping costs. This experience was disheartening as a customer, especially considering the anticipation I had for this purchase. I hope that the seller can take steps to ensure that other customers do not encounter similar issues in the future. Despite this setback, I am grateful for the opportunity to address the matter and am hopeful for a satisfactory resolution.

Disappointed with the Quality, but Great Customer Service

I recently ordered the 25€ piece 2023 Erzgebirgischer Schwibbogen from btn-muenzen.de, and unfortunately, it did not meet the promised quality. The item arrived with scratches and damages on the rim of the plate embossment. Despite the disappointment with the product, I must commend the excellent customer service. I am grateful for their willingness to facilitate an exchange, although I am disappointed that I will have to bear the burden of the shipping costs. Nevertheless, I appreciate the responsiveness and support from the team and look forward to a better experience with the replacement.

Mangelnde Kundenorientierung

As a coin enthusiast, I recently had the pleasure of ordering a special 25€ Christmas series coin from btn-muenzen.de. The coin was set to be released on November 23, 2023. Additionally, I noticed that BTN was offering a 20€ commemorative coin featuring Vicco von Bülow for 20€, with an additional 6.95€ for shipping. Despite my excitement to acquire both coins, I was disheartened to learn that BTN couldn't ship them together due to technical reasons. This meant I would have to pay separate shipping costs for each item, which seemed disproportionate to the price of the coins. I expressed my concerns to BTN, hoping to find a suitable solution, but unfortunately, it seemed that my request for combined shipping to save on costs wasn't a priority for them. This left me feeling disheartened, as it appeared that the company's focus was more on gaining extra income than accommodating customer needs. As a passionate collector, I value a company that prioritizes customer satisfaction and demonstrates a genuine commitment to their patrons. In this aspect, BTN fell short of my expectations, and it has certainly influenced my decision to not proceed with purchasing the 20€ coin at this time. In conclusion, I believe that a customer-oriented approach should be at the forefront of any business, and I hope that BTN can reassess their shipping policies to better serve their loyal clientele in the future.

A Misplaced Emphasis on Revenue Generation

I recently had an experience with btn-muenzen.de that left me feeling disappointed. I had pre-ordered a 25€ Christmas coin, set to be released on 23.11.2023. During this time, BTN was also offering a 20€ commemorative coin (Vicco von Bülow) for 20€ plus 6.95€ shipping. When I inquired about the possibility of combining the shipment to save on shipping costs, I was informed that it wasn't feasible due to logistical reasons. This means that I would have to incur additional shipping costs which, in my opinion, are unreasonable in relation to the product price. Consequently, I've decided not to proceed with ordering the 20€ coin. It seems that at BTN, customer preferences take a back seat to generating additional revenue. This lack of customer-centric approach is truly disheartening. My experience highlights a significant oversight in prioritizing customer satisfaction over maximizing profits. As a customer, it's important to feel valued and considered, and in this instance, I believe that BTN fell short of delivering on this front.

Schade Sammlung Europäische…

An Unforgettable Journey with btn-muenzen.de I couldn't believe it when my collection of European Union coins didn't fetch the value I had hoped for. I have been the proud owner of these coins since 1996, and their sentimental worth far transcends any monetary value. However, my disappointment turned into heartfelt gratitude when I turned to btn-muenzen.de for support. Their team understood the emotional connection I had with my collection and guided me through the entire process with empathy and professionalism. They didn't just see me as a client; they understood the personal history and sentiment behind each coin. The care they showed in handling my collection and their transparent communication throughout the valuation process is truly commendable. I can confidently say that my experience with btn-muenzen.de has been nothing short of exceptional. They not only provided a service but also offered genuine support during a sentimental journey. I highly recommend btn-muenzen.de to anyone seeking more than just a transaction. Their dedication to understanding the stories behind each collection sets them apart, making them a beacon of trust and empathy in the numismatic world. Thank you, btn-muenzen.de, for turning a potentially disheartening experience into an unforgettable journey of understanding and support. For those who value more than just monetary worth, btn-muenzen.de is the ultimate destination for your cherished collections.

Zerkratzte Münze erhalten

I was initially hesitant about ordering from btn-muenzen.de, but after receiving a scratched coin in my first delivery, I decided to reach out to express my disappointment and request that the collection be discontinued. Unfortunately, not only did I not receive a response regarding the scratched coin, but there was no acknowledgment of my decision to discontinue the collection either. This lack of customer service left me feeling disheartened and overlooked. However, my experience with could not have been more different. From the moment I reached out about my concerns, the team went above and beyond to address the issue. They promptly replaced the damaged coin and took the time to ensure that every subsequent delivery was flawless. The level of care and dedication that demonstrated has not only restored my faith in collecting coins but has also made me a loyal customer. I would wholeheartedly recommend to anyone seeking exceptional products and outstanding customer service. Thank you for going the extra mile.

Exemplary Service and Exceptional Quality

After a disappointing experience elsewhere, I turned to btn-muenzen.de in search of collectible coins. To my dismay, the first coin I received was scratched. Frustrated, I contacted customer service to halt further shipments and raised my concerns about the damaged item. To my surprise and delight, btn-muenzen.de not only promptly canceled the subscription but also dispatched a pristine replacement coin at no extra cost. Their proactive response and dedication to customer satisfaction truly set them apart. I am genuinely impressed by their unwavering commitment to quality and service. This level of care and attention ensures that I will definitely be a returning customer and recommend them wholeheartedly. Thank you for restoring my faith in exceptional service and top-notch products!