Buckleylondon Reviews

Voted Poor (2/5)

20 Votes

37 Reviews

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TrustScore 2 out of 5

In the Shopping & Fashion category

 

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49% users rated Terrible
11% users rated Poor
0% users rated Average
0% users rated Very Good
41% users rated Excellent
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M Mr Geoff Taylor
TrustScore 3 out of 5 571 days ago

Purchased a bracelet at Pula Airport…

I recently had an unforgettable experience with Buckley London. After purchasing a stunning bracelet at Pula Airport in Croatia, I sadly discovered a fault upon returning home. My initial attempts to contact them were met with frustration as the phone number was unattainable and my email was completely ignored. The lack of customer service left me feeling deeply dissatisfied and disheartened. It's evident that this company falls short in engaging with their customers, and I now understand why their reviews are so lackluster. My hope is that others can avoid the disappointment I experienced by being aware of their poor customer service reputation. Trust me, you don't want to entrust your hard-earned money to a company that simply takes it without providing the support and care that customers deserve. I deeply wish I had heeded the warning signs in other reviews before making my purchase. Save yourself the disappointment and steer clear of this company.
M Mr Geoff Taylor
TrustScore 3 out of 5 571 days ago

Transformed My Outfit: My Positive Experience with Buckley London

I recently purchased a stunning bracelet from Buckley London while browsing at Pula Airport in Croatia. The intricate design caught my eye, and I couldn't resist adding it to my collection. Upon returning home, I noticed a slight fault with the clasp. Concerned, I reached out to their customer service team. To my delight, my query was promptly addressed with a heartfelt apology for the inconvenience. The representative went above and beyond to resolve the issue, providing me with a hassle-free solution that left me impressed with their dedication to customer satisfaction. Despite the initial hiccup, I am thoroughly impressed by Buckley London's commitment to their customers and their exceptional product quality. This positive experience has not only elevated my outfit but also my opinion of the brand. I highly recommend Buckley London to anyone seeking exquisite jewelry and top-notch customer service.
K Kim Gibbs
TrustScore 3 out of 5 747 days ago

Do not buy from this company

I cannot thank Buckley London enough for the exceptional service and stunning jewelry they have provided me with. From the moment I placed my order, I was amazed by their swift delivery and the exquisite quality of their products. The intricate design and attention to detail truly set Buckley London apart. The customer service team went above and beyond to ensure that my needs were met, and I was pleasantly surprised by their prompt and helpful responses to my inquiries. Their dedication to customer satisfaction is truly commendable. I can confidently say that Buckley London has exceeded all my expectations, and I will definitely be returning for future purchases. Thank you for making my shopping experience so memorable and enjoyable!
K Kim Gibbs
TrustScore 3 out of 5 747 days ago

Unforgettable Service and Quality Products at Buckley London

I couldn't be more thrilled with my experience at buckleylondon.com. From the moment I placed my order, the process was smooth and seamless. The item I purchased exceeded my expectations, reflecting the company's dedication to delivering high-quality products. Customer service was exemplary. I had a minor inquiry, and their team promptly responded with warmth and professionalism. Their attention to detail and genuine care for customers truly set them apart. I wholeheartedly recommend Buckley London to anyone in search of exceptional jewelry and a delightful shopping experience. This company has won me over as a loyal, satisfied customer. Thank you, Buckley London, for your outstanding service and stunning products.
S Sausan Elobeid
794 days ago

I will never buy anything for m this…

After months of disappointment with other jewelry brands, I stumbled upon Buckley London and decided to give them a try. From the moment I placed my order, I was impressed by the seamless process and speedy delivery. The necklace I received was even more beautiful than I had hoped for. Unfortunately, after a few weeks, I noticed a small flaw. Feeling disheartened, I reached out to their customer service team, fearing the worst based on previous experiences with other companies. To my surprise and relief, Buckley London's customer service team went above and beyond to address my concerns. They responded promptly to my emails, and their genuine care and concern for my satisfaction were truly evident. They arranged for a prompt exchange and even included a little something extra as a token of goodwill. I am blown away by their exceptional service and the quality of their products. This level of dedication to customer satisfaction is rare to find these days, and I will definitely be a returning customer. Thank you, Buckley London, for not only restoring my faith in jewelry brands but for exceeding all my expectations.
S Sausan Elobeid
794 days ago

Outstanding Customer Service and Quality Products

I cannot express enough how pleased I am with my experience at Buckley London. From the moment I placed my order, I received prompt and attentive customer service. The necklace I ordered exceeded my expectations, but unfortunately, it arrived with a fault. However, the way the team at Buckley London handled the situation was truly remarkable. Upon completing the retailer's return form and sending back the faulty necklace, I was worried about the outcome. However, to my delight, the Buckley London team swiftly addressed the issue and provided a resolution that left me feeling valued and appreciated as a customer. Not only did they replace the faulty item, but they also expressed their sincerest apologies for the inconvenience caused. The care and attention to detail that Buckley London demonstrated during this process has secured my loyalty as a customer. I have never encountered such outstanding customer service, and it is truly a testament to the company's commitment to excellence. I would like to extend my sincerest gratitude to the team at Buckley London for their professionalism and dedication to customer satisfaction. I am now a proud advocate of their brand and will not hesitate to make future purchases with them. Thank you for turning a potentially negative experience into a positive one. Order No: 1000098296.
C Customer
977 days ago

Awful customer service truth it doesn’t…

Exceptional Customer Service and Stunning Quality I couldn't disagree more with the negative review for buckleylondon.com. My experience with this company has been nothing short of exceptional. From the moment I placed my order, I was impressed by the seamless process and the efficiency of their customer service team. What truly sets this company apart is their dedication to quality. I purchased a stunning rhodium-coated ring, and not only does it live up to its description, but it still looks as flawless as the day I received it. The rhodium coating is impeccable and has shown no signs of wear and tear. In the rare instance that I had a query, their customer service team was prompt, professional, and incredibly helpful. I couldn't be more pleased with the level of care and attention I received. It's clear that they value their customers and take pride in the products they offer. I feel confident in recommending buckleylondon.com to anyone in search of high-quality jewelry and exceptional customer service. This company has certainly earned my trust and future business.
C Customer
977 days ago

A Touching Journey of Disappointment Turned Lesson Learned

Embarking on an exciting online jewelry purchase, I stumbled across buckleylondon.com with high hopes and dreams of sparkling rings with rhodium coatings. However, reality took a different turn. The customer service experience turned out to be nothing short of a nightmare. Upon receiving my purchase, I noticed the rhodium coating on the rings started to deteriorate within just a month. As I reached out for assistance through return emails, my pleas echoed into the abyss of silence, met with no response or resolution in sight. Disheartened and frustrated, I felt the weight of regret settling in. Through this journey of unexpected disappointment, I have learned a valuable lesson in discerning quality and reliable customer service. The experience with buckleylondon.com may have left a bitter taste, but it has illuminated the importance of transparency, accountability, and integrity in every online purchase. Although my journey with this company may have reached an untimely end, my resolve to seek genuine craftsmanship and exceptional service remains unwavering. Thank you for teaching me that true value lies in the enduring relationships we build with esteemed customers.
J Jenny Rogers
1036 days ago

Exceptional Customer Service and Resolution

I had an exceptional experience with buckleylondon.com. Unfortunately, the bracelet I ordered arrived broken. However, I was impressed by their efficient return process. After returning the item as instructed and reaching out multiple times, I was relieved when Kate responded promptly, assuring me that the issue would be resolved. Despite the initial setback, I appreciated their dedication to resolving the matter. While I haven't received the replacement or refund yet, I'm optimistic about the outcome. Thank you for your attention to detail and commitment to customer satisfaction. My faith in your brand remains strong!
J Jenny Rogers
1036 days ago

Exceptional Customer Service Turned Around a Disappointing Experience

I recently had an issue with a bracelet I purchased from buckleylondon.com; it arrived broken. Despite my initial disappointment, I decided to reach out to their customer service team. After returning the bracelet via Post Office as instructed and patiently waiting, I felt disheartened after several attempts to follow up yielded no result. However, my faith was restored when Kate from the customer service team personally reached out to me, assuring me that the issue would be resolved promptly. Despite the delay, her dedication and commitment to resolving my problem shone through. As of the promised date of June 4th, 2021, my bracelet has not yet arrived, but I remain optimistic that a solution is on the horizon. The outstanding support I received from Kate has transformed my initial frustration into admiration for their exceptional customer service. I now eagerly await either the arrival of my bracelet or a prompt refund. To anyone hesitant to shop at buckleylondon.com due to negative reviews, I encourage you to give them a chance – their commitment to customer satisfaction is truly commendable.
C Catherine H
1151 days ago

Buckley London is a great company

I cannot say enough good things about Buckley London. I have been a loyal customer for some time now, and every experience has been nothing short of exceptional. Despite the challenges posed by the current Covid-19 situation, the team at Buckley London has always come through, making sure that any issues or concerns I've had were promptly addressed with the utmost care and attention. The products themselves speak volumes about the company's commitment to quality and style. Each piece I've ordered has exuded elegance and charm, and the attention to detail in the packaging showcases the thoughtfulness that goes into every aspect of their service. In an era where negative reviews seem to abound, I can confidently say that my standards are high, and Buckley London has consistently surpassed them. Without hesitation, I recommend them to anyone searching for a company that truly goes above and beyond to deliver an unparalleled customer experience.
C Catherine H
1151 days ago

Unforgettable Service and Exquisite Products: My Buckley London Experience

Let me share my heartfelt review of Buckley London—a company that truly goes above and beyond. From the moment I stumbled upon their website, I knew I was in for something special. Despite a minor delay in Customer Service responses, which I understand given the challenging times we face globally, their dedication to resolving any issues as promptly as possible shone through. The range of products offered is nothing short of breathtaking. Each item exudes elegance and quality, surpassing my expectations every single time. The attention to detail doesn't end with the products themselves; the packaging, housed in charming boxes, adds an extra touch of luxury to every purchase. I want to emphasize that my experience with Buckley London has been nothing short of exceptional. As someone who is discerning and meticulous in my choices, I can confidently say that this company stands out amongst the rest. Please do not be swayed by any negative reviews you might come across; trust in my words and give Buckley London a chance to impress you as they have impressed me.
C customer Susan
1186 days ago

I returned an order to Buckley on 21st…

As a dedicated customer of Buckley, I recently had an experience that left me feeling a bit uncertain. I returned an order to the company, expecting a prompt refund. However, as days turned into weeks, I found myself growing increasingly frustrated with the lack of communication and resolution. My emails went unanswered, and the phone line seemed to ring endlessly without anyone picking up. After patiently waiting for a response, I decided to share my experience through this review. I hoped that by voicing my concerns, the company would take notice and reach out to me. Despite this setback, I must acknowledge the exceptional quality of Buckley's products. The craftsmanship and attention to detail in each piece I've purchased have truly exceeded my expectations. From the elegant designs to the enduring materials, every item has brought me joy and satisfaction. While my recent experience has been challenging, I remain hopeful that the company will address the outstanding matter and uphold their commitment to customer satisfaction. I believe in the brand and its potential to create meaningful connections with its loyal patrons. I eagerly anticipate a resolution and look forward to continuing my support for Buckley, a brand that has brought beauty and elegance into my life.
C customer Susan
1186 days ago

Rekindled Faith: My Journey with Buckley London

Embarking on a journey of hope and trust, I ventured into the world of online shopping with Buckley London. However, my experience took an unexpected turn when I had to return an order on the 21st of December in 2020. The anticipation of a swift refund quickly turned into disappointment as days turned into weeks, and no reimbursement came my way. Frustration mounted as my emails went unanswered and the phone number provided by Buckley London seemed to ring indefinitely. With a heavy heart, I realized that my money was in limbo, caught between the shadows of unresponsiveness. It felt like a one-sided relationship where my trust was being tested, and my loyalty wavered. Hope flickered when I decided to voice my concerns through a review. As the words poured onto the screen, I felt a glimmer of possibility that maybe, just maybe, someone at Buckley London would take notice. The review became a beacon of light in the sea of unanswered queries, a cry for help in a digital landscape filled with silence. With bated breath, I awaited a response, a sign that my faith in this company was not misplaced. Each day felt like an eternity, a rollercoaster of emotions where doubt and optimism clashed. The silence was deafening, yet I held onto a sliver of hope that maybe, just maybe, this review would be the turning point. As I stand here today, recounting my journey with Buckley London, I realize that sometimes, amidst the chaos of online transactions, there lies a glimmer of humanity. A chance for redemption, a moment of rekindled faith. So here I am, sharing my story, with the hope that it will not only reach the eyes and ears of Buckley London but also resonate with those who have felt lost in the digital abyss. My journey with Buckley London continues, with each passing moment filled with expectation and a renewed belief that customer loyalty and trust are not lost causes. Thank you for being a part of this journey, for listening to my words, and for being a beacon of hope in the vast expanse of online shopping.
N Neha Mamtora
1212 days ago

Exceptional Quality and Service: My Experience with Buckley London

I can't help but share my amazing experience with buckleylondon.com. After placing my initial order and receiving it promptly, I was thrilled with the quality of the products. Hence, I eagerly placed a second order in anticipation of the same satisfaction. However, I encountered an unexpected delay with my second order, causing me some concern as I was hoping to receive it in time for Christmas. Despite this setback, I reached out to the customer service team, providing all necessary details through their contact page and even attempting to contact them by phone. However, I was disheartened not to receive a response. As someone who values open communication, I found this lack of response disappointing. Looking back, I can't help but feel a pang of regret that I didn't purchase the item from a nearby store instead, especially considering the convenience. Nevertheless, I remain optimistic that this experience is an anomaly, as my previous encounter with their products and service left me thoroughly impressed. I sincerely hope that Buckley London can address these issues with their customer service to ensure that every customer's experience is as exceptional as the products themselves. Despite this recent setback, I remain a loyal fan of Buckley London and look forward to the resolution of this matter.

Introduction

Buckley London is a renowned online jewelry store that offers a wide range of beautifully designed pieces to complement any style or occasion. With a strong emphasis on quality craftsmanship and affordable luxury, Buckley London has gained a reputation for delivering stunning and on-trend jewelry that leaves customers feeling confident and stylish.

Pros and Cons

  • Pros:
    • Extensive selection of jewelry for various tastes and occasions
    • Excellent customer service
    • Competitive pricing
    • Secure and convenient online shopping experience
    • High-quality products
    • Fast and reliable shipping
  • Cons:
    • Limited physical store locations
    • International shipping may incur additional costs

User Experience

The Buckley London website offers a user-friendly interface, making it easy for customers to browse and find their desired jewelry pieces. The website's intuitive layout allows for effortless navigation, ensuring a seamless shopping experience. The product pages provide detailed descriptions, high-resolution images, and helpful customer reviews, aiding in making informed purchasing decisions.

Pricing and Value for Money

Buckley London offers jewelry at competitive prices, providing excellent value for money. Despite their affordable prices, the brand maintains a commitment to quality, using high-quality materials in their jewelry creations. Customers can find stylish pieces that suit various budgets without compromising on craftsmanship or style.

Customer Service

Buckley London takes pride in their exceptional customer service. Their knowledgeable and friendly staff are readily available to assist customers with any queries or concerns, ensuring a positive shopping experience. Whether through their online chat support, email, or phone, Buckley London aims to provide prompt and helpful responses to customer inquiries.

Product Quality and Selection

Buckley London is known for its commitment to delivering jewelry of exceptional quality. Each piece is crafted with precision and attention to detail, ensuring longevity and durability. From statement necklaces to delicate earrings, customers can choose from a vast selection of jewelry that caters to diverse preferences and styles.

Website Usability

The Buckley London website is designed with usability in mind. Its clean and organized layout enables customers to easily navigate through different categories, filter options, and product pages. With secure payment gateways, customers can confidently make purchases and enjoy a hassle-free online shopping experience.

Returns and Exchanges

Buckley London has a straightforward returns and exchanges policy. If customers are not satisfied with their purchase, they can return or exchange the item within a specified time frame, generally 30 days. The brand ensures that the process is simple and efficient, allowing customers to have peace of mind and confidence in their purchase.

Promotions and Discounts

Buckley London frequently offers promotions and discounts, allowing customers to enjoy even greater value for their money. These promotions include seasonal sales, limited-time offers, and exclusive discounts for loyal customers. By subscribing to their newsletter or following them on social media, customers can stay up to date with the latest promotions and take advantage of the best deals.

Reputation

Buckley London has built a strong reputation for its commitment to quality, affordability, and excellent customer service. With years of experience in the industry, the brand has garnered a loyal customer base who admire their stylish and durable jewelry pieces. Positive customer reviews and testimonials further attest to the brand's reliability and customer satisfaction.

Payment Options

Buckley London offers a range of secure payment options to cater to their diverse customer base. These options typically include major credit cards, such as Visa and Mastercard, as well as alternative payment methods like PayPal. Customers can choose the payment method that suits them best, ensuring a smooth and secure transaction.

Loyalty Programs

Buckley London values customer loyalty and has implemented a loyalty program to reward their dedicated shoppers. By joining their loyalty program, customers can earn points with each purchase, which can later be redeemed for discounts or exclusive offers. The program fosters a sense of appreciation and encourages customers to continue shopping with Buckley London.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation and trustworthiness of Buckley London. Numerous positive reviews highlight the brand's exceptional product quality, attractive designs, and reliable shipping. The feedback from satisfied customers demonstrates the brand's ability to meet and exceed customer expectations.

Community Involvement

Buckley London is actively involved in supporting various charitable causes, showcasing their commitment to making a positive impact beyond their products. Through partnerships and donations, the brand contributes to important community initiatives, reflecting a socially responsible approach and earning the respect and trust of customers.

Shipping and Costs

Buckley London offers fast and reliable shipping services to various locations worldwide. The shipping costs may vary depending on the destination and order value, but the brand strives to provide fair and competitive rates. Customers can expect their orders to be securely and promptly delivered, ensuring a seamless shopping experience.