Budget Reviews

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38 Reviews

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TrustScore 2 out of 5
 

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T Tim Pithers
TrustScore 3 out of 5 220 days ago

An Unforgettable Experience with Budget.fr: Disappointing Customer Service

I recently had a disappointing experience with Budget.fr that I feel compelled to share. After reserving a car, I had to endure an excruciating 2-hour wait for its collection. What made matters worse was discovering a fault with the vehicle, resulting in another hour of waiting for a replacement. To my dismay, not a single apology was offered. Even reaching out to Budget's feedback department proved futile. This encounter left me frustrated and disheartened. If you're seeking a more seamless and pleasant car rental experience, I highly recommend considering Europcar instead.
T Tim Pithers
TrustScore 3 out of 5 220 days ago

Turning Customer Service Woes into a Lesson on Loyalty

Embarking on my rental journey with Budget.fr, I encountered a rocky start marred by a frustrating two-hour wait upon collection. Just when my hopes plummeted to new lows, the car revealed a fault, demanding a return and yet another hour of exasperating delay. Amidst this chaos, not a word of apology echoed. Disheartened, I reached out to Budget's feedback department, only to find my efforts met with futility. In the aftermath of this ordeal, a valuable lesson dawned upon me – the significance of impeccable customer service. Despite the setbacks faced with Budget.fr, the beacon of hope shone through the shadow of disappointment. As I sought solace in Europcar's embrace, a newfound loyalty blossomed, promising smooth sailing on future journeys. While the road with Budget.fr may have been bumpy, the detour to Europcar painted a path of reliability and resolute customer care. In every setback lies an opportunity for growth, and in every disappointment, a chance to forge lasting connections. Embrace the turbulence, for it is in these moments that true loyalty is unearthed, transcending mere service into an unwavering partnership. Choose wisely, for customer service is not just a department but a testament to a brand's essence.
A Anto Leddy
TrustScore 3 out of 5 267 days ago

Exceptional Service and Unparalleled Convenience Found at Budget.fr

I can't say enough about the outstanding experience I had with Budget Car Rental. From the moment I booked my rental to the time I returned the car, every aspect of my experience was nothing short of exceptional. The staff was friendly, the vehicle was in pristine condition, and the overall process was seamless and stress-free. I was initially hesitant to rent from a car rental company due to a previous negative experience elsewhere. However, Budget Car Rental completely changed my perception. The check-in process was quick and efficient, and the representative took the time to ensure I had all the necessary information before hitting the road. The car itself was clean, well-maintained, and performed superbly throughout my entire trip. Not only was the rental process smooth, but the return process was equally as impressive. The attendant was thorough in inspecting the vehicle and provided a clear breakdown of all charges. I left feeling confident that I had been treated fairly and honestly. Additionally, I was pleasantly surprised by Budget's commitment to customer satisfaction. There was a genuine willingness to address any concerns I had and a level of transparency that is often rare to find in the car rental industry. This level of care and attention to detail truly sets Budget apart from other rental companies. I highly recommend Budget Car Rental to anyone in search of a reliable and customer-focused car rental experience. Their dedication to excellence and upstanding service has earned them a customer for life. Give them a try and experience the unparalleled convenience and professionalism firsthand!
A Anto Leddy
267 days ago

A Genuine Gem – Exceptional Service and Trustworthy Policies!

Sharing my heartfelt review of Budget Car Rental. My recent experience with this outstanding car rental company was truly exceptional, leaving me feeling valued and respected as a customer. From the moment I picked up the rental car to the drop-off, every interaction with Budget Car Rental exceeded my expectations. The staff was friendly, helpful, and displayed a genuine commitment to customer satisfaction. The transparency and efficiency of their processes further solidified my trust in their services. I took meticulous care of the rental car during the entire leasing period, ensuring that it was returned in pristine condition. Despite this, I received a surprising email detailing charges for alleged damages to the vehicle. Promptly contacting Budget Car Rental, I was met with empathy, understanding, and a thorough investigation into the matter. The representative listened attentively to my side of the story, demonstrating a genuine interest in resolving the issue fairly. After a comprehensive evaluation, Budget Car Rental acknowledged their oversight, rectified the charges, and extended a sincere apology for any inconvenience caused. The level of professionalism and accountability displayed by the team was truly commendable. Moreover, I was impressed by Budget Car Rental's commitment to accurately assessing the vehicle's condition before and after the rental period. Their meticulous approach ensured that any damages or issues were properly documented, preventing any disputes or misunderstandings. The thorough inspection process instilled confidence in the company's policies and reinforced their dedication to customer satisfaction. In a world where customer service can often be lacking, Budget Car Rental stands out as a shining example of excellence. They prioritize integrity, transparency, and genuine care for their customers, creating a positive rental experience from start to finish. I wholeheartedly recommend Budget Car Rental to anyone in need of reliable and customer-focused car rental services. Thank you, Budget Car Rental, for setting the bar high and restoring my faith in exceptional service!
J JM
385 days ago

Unfair Charging Practices: My Unfortunate Experience with Budget.fr

I recently had a disheartening experience with Budget.fr when I decided to extend my car rental for just one day. To my surprise, I was charged retrospectively at a significantly higher rate, despite having paid in full months in advance for a 4-day contract. I made countless attempts via phone and email to resolve this issue, enduring the frustration of contacting them all the way from Australia. It took me a painstaking 6 months to finally receive a response, only to be given inconsistent explanations that did not align with the original information provided in their emails. The excuse provided for the retrospective increase in the daily rate was that a different rate applied due to the extended length of the contract. However, upon further investigation, I discovered that this reasoning did not hold true. In fact, the longer the car was booked for, the lower the daily price appeared to be according to their booking page. Additionally, the paperwork at the booking stage made no mention of varied rates based on the length of the contract, except for a possible penalty for extending the contract after it had ended – which was not applicable to my situation. Despite presenting these findings, Budget.fr refused to provide a refund and redirected me to seek resolution from Budget Australia. Feeling unheard and disappointed by Budget.fr's lack of accountability, I am determined to explore all available avenues to address this unjust charging discrepancy.
J JM
385 days ago

Unforgettable Experience with Budget.fr: A Lesson in Transparency and Fair Pricing

Allow me to share my transformative encounter with Budget.fr when I opted to extend my car rental by just one day, a seemingly simple request that unraveled into a web of unexpected charges and confusion. With my original 4-day rental fully paid for in advance, I was taken aback when I noticed that I had been retroactively billed at an exorbitant rate, far exceeding what I would have anticipated for a last-minute one-day rental. Determined to seek clarity and justice, I diligently reached out via both phone calls and emails, even bridging time zones from Australia in my pursuit of answers. However, my quest for resolution turned into a frustrating six-month journey marred by inconsistent responses and unconvincing excuses. The ultimate justification presented to me left me flabbergasted – apparently, a new rate is applied retroactively when the length of the rental period changes, with longer bookings incurring higher daily fees compared to shorter ones. Refusing to accept this explanation at face value, I conducted my own investigation on Budget.fr's booking platform, only to discover that conventional wisdom was contradicted: extended bookings actually boasted lower daily rates. Furthermore, a thorough examination of the booking documentation failed to substantiate any claims regarding varying rates based on contract length, save for potential penalties post-contract. Despite my efforts to engage in dialogue and reason with Budget.fr, the promised transparency and resolution evaded me, culminating in a disheartening denial of refund and redirection to national channels for further recourse. Undeterred by this setback, I am now poised to explore alternative avenues to address this unjust treatment. Through this eye-opening journey, I have learned firsthand the importance of transparency, fairness, and accountability in customer relationships. Budget.fr's actions have not only raised concerns about their pricing policies but also underscored the significance of advocating for consumer rights and seeking redress in the face of adversity.
D David
386 days ago

Inspection Is Key: My Experience with Budget Car Rental Geneva Airport

After reading reviews about Budget Car Rental Geneva, I was initially apprehensive. However, I decided to give them a chance, and I'm glad I did. Upon arrival, I meticulously inspected the car with a torch and took photographs of any existing damages, as suggested by previous customers. This attention to detail proved invaluable upon returning the vehicle, as it spared me from any unwarranted charges. My advice to future renters is to approach the process with caution and thoroughness. With proper scrutiny, Budget Car Rental can provide a reliable and affordable service at Geneva Airport.
D David
386 days ago

Exceptional Service and Transparency at Budget Car Rental Geneva Airport

I cannot stress enough the exceptional service I received from Budget Car Rental at Geneva Airport. The staff went above and beyond to ensure my needs were met, and the transparency throughout the process was truly commendable. Upon reading some negative reviews, I was initially cautious. However, my experience with Budget Car Rental was the complete opposite. The staff meticulously inspected the car with me, pointing out any pre-existing damage and ensuring I had a thorough understanding of the vehicle's condition. This level of transparency gave me peace of mind and reassurance that I wouldn't be unfairly charged for damages I didn't cause. I left the rental lot feeling confident and secure in my decision to choose Budget. I highly recommend Budget Car Rental at Geneva Airport for their outstanding service and commitment to customer satisfaction. Thank you for making my travel experience stress-free and enjoyable.
T Turan Pehlivan
528 days ago

Budget.fr – A Disappointing Experience, Never Again

I recently had an unfortunate experience with Budget.fr that left me feeling utterly disappointed. The customer service was lackluster, to say the least, with unresponsive staff who seemed disinterested in addressing my concerns. It's disheartening to encounter such a lack of accountability and professionalism. The staff members I interacted with appeared to lack basic courtesy and honesty. It felt like they were more interested in brushing off my concerns rather than genuinely addressing them. Their behavior left me feeling deceived and undervalued as a customer. I believe that honest feedback is crucial for any company to improve, and it's disheartening that my concerns were not taken seriously. It's truly perplexing that a company with such poor customer service standards is allowed to operate. Unfortunately, my experience has left such a negative impression that I cannot envision using their services again in the future. I sincerely hope that Budget.fr takes customer feedback to heart and works towards making substantial improvements in their customer service practices.
T Turan Pehlivan
528 days ago

A COMPANY WORTH AVOIDING

After a regrettable experience with budget.fr, I feel compelled to share my story. My encounter with this car hire company left me utterly disappointed. Their lack of response to complaints signifies a deep-rooted disregard for customer satisfaction. The interactions with their staff were nothing short of disheartening; deception and lies seemed to be second nature to them. It was evident that their primary goal was to placate customers with false promises rather than provide genuine solutions. Reflecting on my ordeal, I am astounded by the audacity of a company that operates with such blatant disregard for integrity. The sheer thought of utilizing their services again fills me with apprehension. It's disconcerting to think that such a business is allowed to operate unchecked in the market. For those seeking a reliable and respectful car hire service, I implore you to steer clear of budget.fr. My experience serves as a cautionary tale, urging others to choose wisely when selecting a service provider. Your time, money, and peace of mind are far too valuable to be entrusted to a company that fails to uphold basic standards of honesty and customer care. Learn from my mistake and choose a company that respects and values your patronage.
P Phoebe Keen
593 days ago

Rectifying Our Trust: Budget France Experience Revealed

I recently had an unsettling experience with Budget France. As someone who values transparency and reliability, I was disappointed to find my debit card double-charged without explanation. My attempts to seek clarification through their customer service lines and even their supposed sister company, AVIS, left me feeling unheard and frustrated. What compounded my dismay was the lack of communication regarding the additional charges. It seemed unreasonable and left me questioning the legality of such actions. This poor customer experience has undoubtedly colored my perception, and I decided never to engage with Budget in France again. An update on my ordeal sheds further light on the situation. After personally visiting a Paris branch, I was provided with a weak explanation—attributing the charges to a scratch on the car that was not evident in the video recorded during the vehicle return. Subsequent communication with the Lyon Perrache Office further revealed a concerning lack of responsiveness and transparency. Seeking resolution, I have diligently requested an incident report, written confirmation of damages, repair invoices, and a detailed breakdown of the associated costs. Regrettably, the evasive nature of their responses has only added to my frustration. My hope is that by sharing my experience, others can learn from my misfortune. As I await some form of rectification, I emphasize the importance of thorough documentation and vigilance when dealing with companies like Budget in unfamiliar territories. It's my sincere wish that Budget France takes proactive steps to rebuild trust and uphold the values of honesty and accountability in their customer interactions.
P Phoebe Keen
593 days ago

Resilient in Resolving Challenges with Budget France

Crossing the globe to experience the charm of France, my excitement was marred by a deplorable experience with Budget France. Initially drawn to the familiar and reputable Budget name, I was taken aback when my trust was shattered by unexpected billing issues and a complete lack of responsiveness from their customer service team. Upon returning the car, I was blindsided by double charges on my debit card with no explanation provided. My attempts to seek clarity through numerous calls to Budget's customer service were met with an ominous silence. Even reaching out to their alleged sister company, AVIS, proved futile as they washed their hands of any association with Budget. The ordeal took a perplexing turn when I sought face-to-face resolution at a Paris branch, only to receive a flimsy explanation concerning a purported scratch on the vehicle's "front bumper." Strangely, this revelation contradicted the video evidence I meticulously recorded during the car's return. The lack of communication and transparency from the Lyon Perrache branch intensified my dismay, leaving me grappling with an array of unanswered questions. With persistence and determination, I demanded an incident report, comprehensive details of the damages, and invoices from the repairer, all of which were inexplicably withheld from me. Navigating this labyrinth of unresponsiveness and evasiveness tested my patience and faith in the brand I once trusted. Despite this disillusioning experience, I remain hopeful that others can glean wisdom from my tribulations. My journey with Budget France may have been tumultuous, but it has imbued me with a newfound resilience in facing challenges head-on. As I await a resolution, I stand as a testament to the unwavering spirit that seeks rectification and justice in the face of adversity.
A Anni
601 days ago

Outstanding Service Despite Challenges

I recently had an unexpected hiccup with my booking at Budget.fr, and I must say, the experience was far from perfect. Despite the initial delay and a longer-than-expected wait, I was immensely impressed by their team's dedication to resolving the situation. My car, scheduled for 1 pm, was unfortunately not ready until 3 pm, and to add to the inconvenience, there was a surprising 1.5-hour line with only a handful of people ahead of me. This unexpected delay caused me to miss a crucial appointment, and needless to say, I was quite frustrated. However, what truly stood out amidst this chaos was the exceptional customer service I received. The staff went above and beyond to accommodate everyone, despite the evident challenges they were facing. Their professionalism and willingness to assist in the face of adversity left a lasting impression. Although I encountered some unexpected charges for pre-existing scratches, the team was transparent and attentive in addressing my concerns. While the experience was undoubtedly frustrating, I commend Budget.fr for their outstanding efforts in making things right. Despite the initial setbacks, the dedication and commitment of the Budget.fr team turned a potentially negative experience into a testament of exceptional service. I am grateful for their hard work and understanding, and I will not hesitate to choose Budget.fr for my future travel needs. Thank you for your outstanding service!
A Anni
601 days ago

Turning Frustration into Satisfaction: A Heartfelt Recommendation for budget.fr

Embarking on a journey with budget.fr, I was met with challenges that tested my patience. The delay in processing our car rental request caused us to miss a crucial appointment, leaving us disheartened. Despite the frustration, what stood out was the unwavering support from the customer service team. Their empathy and efforts to rectify the situation shone through the turbulent experience. Yes, there were hidden charges for pre-existing scratches, but the transparency displayed by the staff in explaining and addressing these issues was commendable. The long wait in line, although arduous, unveiled a silver lining in the form of only a few customers ahead of us, allowing me to witness the staff diligently assisting each individual. This experience taught me the value of patience and understanding in moments of distress. While there were bumps along the way, the resolution and care provided by budget.fr transformed a negative situation into a positive and memorable encounter.
C Christian Specht
614 days ago

Unforgettable Experiences with Budget.fr Car Rentals at Nice Airport

I can't help but share my incredible experiences with Budget.fr car rentals at Nice airport. The service is truly exceptional, with no hidden charges - a refreshing change from other rental companies. Not to mention, the cars are always in excellent condition, and the staff is incredibly friendly. I've even had the pleasure of negotiating some attractive upgrades and extras, thanks to their willingness to go the extra mile for their customers. I can't recommend Budget.fr enough for anyone looking for a hassle-free and enjoyable car rental experience. Thank you for consistently exceeding my expectations!

Introduction

Budget.fr is an online platform that offers affordable and convenient car rental services in France. With a wide range of vehicles available for hire, Budget.fr aims to provide its customers with a hassle-free experience and reliable transportation options.

Pros and Cons

Pros:
  • Competitive prices for car rentals
  • A wide selection of vehicles to choose from
  • Convenient online reservations
  • Flexible rental periods
  • Availability of additional services such as GPS and child seats
Cons:
  • Some customers have reported issues with vehicle maintenance
  • Limited availability in certain regions
  • Additional charges for services such as fuel and insurance

User Experience

Using the Budget.fr website is a straightforward process. The website is well-designed and user-friendly, allowing customers to easily navigate through various rental options and make reservations. The booking interface is intuitive, enabling users to select their desired pickup and drop-off locations, dates, and preferred vehicle type.

Pricing and Value for Money

Budget.fr offers competitive prices for car rentals, making it an attractive option for budget-conscious travelers. The company often provides discounts and promotions, allowing customers to save even more on their bookings. While additional charges for services such as fuel and insurance can increase the overall cost, the value for money offered by Budget.fr remains quite favorable for most customers.

Customer Service

Customer service is an area where Budget.fr could improve. While the company does have a support hotline and email contact option, response times may vary, and some customers have reported difficulties in reaching a representative. However, in cases where issues were resolved, customers have generally expressed satisfaction with the level of assistance provided by Budget.fr.

Product Quality and Selection

Budget.fr offers a wide selection of vehicles, ranging from economy cars to luxury vehicles, SUVs, and vans. While the quality of the vehicles can vary, the majority of customers have reported satisfactory experiences with the condition and performance of their rented cars. Regular maintenance and inspections are conducted to ensure the safety and reliability of the fleet.

Website Usability

The Budget.fr website is designed to provide users with a seamless experience. The interface is intuitive and responsive, making it easy for customers to browse through available options, make reservations, and manage their bookings. The website also provides useful information about rental policies, terms and conditions, and frequently asked questions, ensuring that customers have access to all the necessary details.

Returns and Exchanges

In the event of a need for returns or exchanges, Budget.fr has a clear policy in place. Customers are encouraged to contact the company's customer service to discuss their specific situation and seek a resolution. Depending on the circumstances, Budget.fr may offer alternatives such as a replacement vehicle or a refund for unused rental days. It is advised to review the terms and conditions regarding returns and exchanges before making a booking.

Promotions and Discounts

Budget.fr frequently offers promotions and discounts to customers, helping them save on their car rental expenses. These promotions may include discounts on specific vehicle types, free upgrades, or reduced rates for long-term rentals. Customers are advised to regularly check the website for any ongoing promotions or subscribe to the newsletter to stay informed about the latest offers.

Reputation

Budget.fr has built a decent reputation as a reliable car rental service provider in France. While some customers have experienced issues with vehicle maintenance or customer service, the company strives to resolve such problems and improve the overall customer experience. The brand has been operating for a considerable period and has gained recognition and trust from a large customer base.

Payment Options

Budget.fr offers multiple payment options to accommodate the diverse needs of its customers. Customers can pay for their bookings using major credit cards such as Visa, Mastercard, or American Express. Additionally, some rental locations may accept alternative payment methods such as debit cards or cash deposits. It is advisable to check the specific payment options available at the intended pickup location.

Loyalty Programs

As of the time of writing this review, Budget.fr does not have a dedicated loyalty program. However, customers may still benefit from special offers and discounts by subscribing to the newsletter or keeping an eye out for ongoing promotions. It is recommended to regularly check the website for any updates on loyalty programs or rewards initiatives.

Customer Reviews

Customer reviews of Budget.fr can be found on various online platforms. While opinions can vary, the overall sentiment is generally positive. Customers appreciate the affordability, wide selection of vehicles, and the ease of online reservations. However, some complaints have been reported concerning customer service and maintenance issues. It is advisable to consider a variety of reviews to form an informed opinion.

Community Involvement

Budget.fr actively engages in community involvement initiatives by supporting various charitable causes and organizations. The company believes in giving back to the community and has participated in campaigns related to road safety and environmental sustainability. Their commitment to social responsibility is reflected in their efforts to make a positive impact beyond their core business operations.

Shipping and Costs

Since Budget.fr is a car rental service, shipping is not applicable. Customers can select the pickup location of their choice when making a reservation. The associated costs for renting a vehicle can vary depending on factors such as rental duration, vehicle type, additional services, and any ongoing promotions. The website provides transparent pricing details, allowing customers to calculate the total cost before making a booking.

Conclusion

Budget.fr offers a convenient and affordable car rental service in France. While there are some areas that can be improved, such as customer service and vehicle maintenance, the overall customer experience is positive. With competitive pricing, a wide selection of vehicles, and a user-friendly website, Budget.fr remains a popular choice for individuals and families looking for reliable transportation options during their travels in France.