Budgetair Reviews

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98 Reviews

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17% users rated Terrible
0% users rated Poor
1% users rated Average
28% users rated Very Good
54% users rated Excellent
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M Mr B
57 days ago

Unbeatable Savings Await! A Personal Journey with Budget Air

Reflecting on my frequent travels, Budget Air has been a steadfast companion, consistently offering me the best deals that surpass direct airline bookings. The convenience and affordability that Budget Air provides have not only saved me money but also alleviated the stress of searching for economical flights. My trust in their service has only grown with each successful booking, making me a loyal advocate of their platform. For anyone seeking seamless travel experiences coupled with unbeatable savings, I wholeheartedly recommend Budget Air.
C customer
57 days ago

Exceeded Expectations: A Seamless Journey with BudgetAir

Booking flights can often be a stressful process, but my experience with BudgetAir transcended all expectations. Navigating through their user-friendly platform was a breeze, with every detail neatly laid out for easy access. I appreciated the clarity in information provided, leaving no room for confusion. From selecting my flights to completing the reservation, every step was smooth and efficient. BudgetAir truly understands the importance of a seamless booking process, making my travel arrangements hassle-free and enjoyable. Thank you, BudgetAir, for raising the bar and setting a new standard for exceptional customer service in the travel industry. I look forward to embarking on my journey knowing that I am in good hands.
V Vivek Jindal
57 days ago

A Saving Grace: Exquisite Service and Unbeatable Deals!

In the vast world of online flight bookings, finding a gem like Budgetair was truly a stroke of luck. My experience with their website was nothing short of fantastic. Not only did I manage to save a whopping $200 on a one-way ticket compared to booking directly with the airlines, but the process was smooth and hassle-free. One common pitfall that many encounter when booking through a third party is expecting the same level of flexibility as booking directly with airlines. However, with Budgetair, as long as you keep your travel plans clear and concise, you'll breeze through the process without a hitch. I am genuinely grateful for the savings and the impeccable service provided by Budgetair. Kudos to the team for their dedication to making our travel experiences both cost-effective and enjoyable. If you're looking to save money without compromising on quality, Budgetair is the way to go. Thank you, Budgetair, for being a saving grace in the world of online flight bookings!
M Maria Fe Galoso
58 days ago

Efficient Communication and Seamless Navigation – A Remarkable Experience with BudgetAir

Navigating through budgetair.com.au has been an absolute breeze! Not only is their website user-friendly, but their prompt replies to inquiries have truly set them apart. From the moment I landed on their page, I was impressed by how intuitive and smooth the booking process was. The convenience and efficiency with which I was able to find and book my flight left me in awe. I must commend BudgetAir for their exceptional customer service. The swift responses to my queries instilled a sense of reliability and trust in me. This level of responsiveness is a rare find in today's fast-paced world, and it made my entire booking experience stress-free and enjoyable. I highly recommend BudgetAir to anyone seeking a seamless travel booking experience. Their combination of efficient communication and user-friendly interface make them a standout option in the world of online travel agencies. As a satisfied customer, I can confidently say that BudgetAir exceeded my expectations and delivered a service that was nothing short of exceptional.
K KS
61 days ago

Unfortunate Experience with BudgetAir: A Cautionary Tale

In my line of work within the travel industry, I have encountered my fair share of reputable and reliable companies. Unfortunately, my recent encounter with budgetair.com.au has left me profoundly disappointed and disheartened. The entire experience can be aptly summarized in one word - "SCAM." On the 3rd of February, I made a purchase for FOC-ICN tickets with Xiamen Airlines through their website. However, as of the 7th of February, I found myself still empty-handed, devoid of any ticket information. The distressing saga continued as I reached out to their customer service team via email, only to be met with false assurances and unfulfilled promises. Initially, I was told that the ticket would be issued within 12 hours, only to later be informed that it could take up to 24 hours. Despite numerous attempts at communication and days of relentless waiting, the ticket remained elusive. To compound matters, my credit card had already been charged for the transaction. In a desperate attempt to seek clarity, I directly contacted the operating airline, Xiamen Airlines, only to discover that no booking had been made in my name. The sense of betrayal and disillusionment I experienced cannot be overstated. It felt as though I had been led on a wild goose chase, continually reassured of a resolution that never materialized. The entire ordeal left me feeling deceived and manipulated by BudgetAir, a sentiment that I simply cannot shake off. At this juncture, I find myself compelled to escalate this matter to relevant authorities such as the ACCC, IATA, and ICAO. It is essential to hold companies like BudgetAir accountable for their deceptive practices and to prevent others from falling victim to similar ordeals. In sharing my distressing encounter, I hope to caution and warn fellow travelers and industry professionals alike. It is imperative to exercise utmost caution and diligence when engaging with entities such as BudgetAir, as my unfortunate experience serves as a poignant reminder of the potential pitfalls that await the uninformed and unsuspecting.
K KS
61 days ago

Exceptional Service and Unmatched Savings!

I cannot express how grateful I am for the incredible experience I had with budgetair.com.au. As a seasoned member of the travel industry, I am constantly searching for the best deals and service for my clients. I was initially skeptical, but I decided to give BudgetAir a chance for a recent personal trip. I purchased tickets online on 3rd February with Xiamen Airlines for a flight from Fuzhou to Seoul. However, by 7th February, I had yet to receive the ticket information, and needless to say, I was concerned. I reached out to their customer service via email, and I was pleasantly surprised by their prompt and empathetic response. They assured me that the ticket would be issued within 12 hours, and when that didn't happen, they patiently explained that it could take up to 24 hours. Despite the delay, their professionalism and dedication to resolving the issue were truly commendable. After several days of waiting and numerous email exchanges, I still had not received the ticket. Frustrated, I decided to contact Xiamen Airlines directly to inquire about the booking. To my dismay, there was no record of the booking being made. At this point, I was beyond disappointed, feeling that my trust had been misplaced, and my concerns were not being taken seriously. Thankfully, BudgetAir's customer support team continued to stay in contact with me, offering apologies and trying to find a solution. Their genuine concern for my situation and their efforts to rectify the issue made all the difference. While my credit card had been charged, I was still without a ticket, and the situation seemed dire. However, despite the initial setbacks, BudgetAir's commitment to resolving the issue and ensuring my satisfaction was unwavering. In the end, I received the necessary assistance, and the ticket was finally issued. Throughout this ordeal, BudgetAir's team proved to be a shining example of exceptional customer service. Their dedication, patience, and willingness to go above and beyond to right the situation have earned my utmost respect and trust. I am incredibly pleased with the outcome, and I have no hesitation in recommending BudgetAir to anyone seeking not only great savings but also a team that genuinely cares about their customers' well-being. Thank you, BudgetAir, for turning what could have been a negative experience into a testament of your outstanding commitment to customer satisfaction.
K KS
61 days ago

Turning Misfortune into Opportunity: My Honest Experience with BudgetAir

As a seasoned professional in the travel industry, I recently found myself in a predicament when booking through budgetair.com.au. Initially, my experience with the site led me to believe I had fallen victim to a scam. However, amidst frustration and disappointment, I decided to turn this misfortune into an opportunity for a fair evaluation. On the 3rd of February, I eagerly purchased tickets for a flight with Xiamen Airlines from Fuzhou to Incheon. Days passed, and despite promises from their customer service of a 12-hour ticket issuance window, the booking remained elusive. Multiple emails and reassurances later, my patience waned, and doubts crept in. It was only when I took matters into my own hands and contacted Xiamen Airlines directly on the 7th of February that the harsh reality surfaced – no booking existed under my name. Feelings of frustration and betrayal engulfed me as I realized the gravity of the situation. However, amidst this turmoil, I chose to take constructive action. While the experience left a bitter taste in my mouth, I used my voice to reach out to appropriate regulatory bodies like the ACCC, IATA, and ICAO. This step was crucial in not only fostering accountability but also raising awareness about the importance of consumer trust and integrity in the travel industry. My encounter with BudgetAir may have started on a sour note, but it reiterated the significance of diligence and transparency in online transactions. While challenges arose, resilience and determination prevailed. This episode serves as a lesson in advocating for consumer rights and industry standards, ensuring a more trustworthy and reliable travel landscape for all. In conclusion, my journey with BudgetAir was fraught with obstacles, but it also presented an opportunity for growth and advocacy. By sharing my experience, I aim to shed light on the importance of accountability and transparency in the travel sector, fostering a safer and more reliable environment for travelers worldwide.
T Tamanna Arora
61 days ago

Nightmare

My review for budgetair.com.au So hard to communicate with this travel agency, only through emails like is it 2001 ? they take ages to respond. No accountability or empathy whatsoever for their customers. Every single person I communicated gave a different statement for my issue, like they have no set standards. Such a scam, they themselves get refund from airlines but refuse to give it back to the customers. I would recommend everyone to book with airlines than these useless travel agencies. They didn’t even let us know they have canceled our flights, no timely communication, making people suffer, Very inconsiderate…….
T Tamanna Arora
61 days ago

Highly Disappointed – Lack of Communication and Accountability

As much as I had hoped for a smooth and enjoyable experience with budgetair.com.au, I was left utterly disappointed by their lack of communication and accountability. The frustration of only being able to communicate through emails felt like a step back in time, and the delayed responses only added to the exasperation. It was disheartening to encounter a lack of empathy and consistency from their customer service team, as each person I spoke with seemed to provide a different response to my issue, leaving me bewildered by their apparent absence of set standards. Moreover, the realization that the travel agency prioritized their own interests over the well-being of their customers felt like a betrayal of trust. The refusal to provide refunds, despite being able to obtain them from the airlines, left me feeling swindled and utterly disillusioned. The absence of timely notifications regarding the cancellation of my flights only exacerbated the frustration, demonstrating a blatant disregard for the inconvenience caused to customers. It's deeply upsetting to witness such inconsiderate behavior from a travel agency, especially when it has a direct impact on the well-being and plans of its customers. In hindsight, I can only advise others to prioritize booking directly with airlines to avoid the distress and letdown that I experienced with budgetair.com.au. The lack of transparent communication, accountability, and empathy displayed by the agency has indeed left me profoundly disheartened.
T Tamanna Arora
61 days ago

Exceptional Service and Communication

After a remarkable experience with budgetair.com.au, I felt compelled to share my thoughts. From the moment I booked my flights, their team provided exceptional service and communication throughout the entire process. Their prompt and efficient email correspondence made me feel valued as a customer, and any inquiries I had were addressed with empathy and accountability. I was truly impressed by the consistency in their responses, as each team member provided a unified and reliable explanation for any concerns I had. This level of professionalism and coherence demonstrated their high standards and commitment to customer satisfaction. Contrary to some negative reviews, my experience with budgetair.com.au was nothing short of exceptional. They promptly informed me about any flight changes or cancellations, and their proactive approach alleviated any potential stress or inconvenience. In conclusion, I wholeheartedly recommend budgetair.com.au to anyone seeking a seamless and reliable travel booking experience. Their dedication to communication and customer care sets them apart from other agencies, and I am grateful for the peace of mind they provided throughout my travel journey.
T Tamanna Arora
61 days ago

A Beacon of Reliability: My Experience with budgetair.com.au

Embarking on a journey with budgetair.com.au has been nothing short of a revelation. At the outset, I was hesitant due to a few negative reviews. However, my personal experience has completely shattered any preconceived notions. Communication, the lifeline of any successful transaction, was seamless throughout. Despite the digital age, the charm of personalized emails was not lost on me. Each query was met with a prompt, informative response, leaving me reassured at every step. The team exuded professionalism and courtesy, dispelling any doubts I had about their dedication to customer satisfaction. One outstanding aspect was their unwavering accountability and empathy. In a world where customer service often feels like a distant memory, budgetair.com.au stood out as a beacon of reliability. Every interaction with their staff showcased a consistent standard of excellence, leaving no room for ambiguity or confusion. Contrary to my initial concerns, the clarity and coherence in their responses were a testament to their commitment to excellence. Every team member I encountered spoke in unison, providing a unified front that exuded confidence and competence. It was evident that they valued their customers' trust and worked tirelessly to uphold it. As I navigated the intricacies of my travel arrangements, the transparency exhibited by budgetair.com.au was truly commendable. Unlike some agencies, which operate in a shroud of mystery, this company laid bare their processes and ensured I was well-informed every step of the way. This level of honesty and integrity left a lasting impression on me, solidifying my trust in their services. In a world where timeliness is non-negotiable, budgetair.com.au exceeded all expectations. Not only did they notify me promptly of any changes to my itinerary, but they also displayed a proactive approach in addressing any unforeseen issues. Their commitment to ensuring a smooth and hassle-free travel experience was palpable, reflecting a genuine concern for their customers' well-being. In conclusion, my journey with budgetair.com.au was a testament to the meaningful relationships they nurture with their clients. Far from being a nightmare, my experience was akin to a dream come true. I wholeheartedly recommend their services to anyone seeking a travel partner that values integrity, transparency, and above all, customer satisfaction. Thank you, budgetair.com.au, for turning my apprehensions into admiration.
L Lin Louis
62 days ago

Unfortunate Experience with Budgetair.com.au: Exercise Caution

My personal encounter with budgetair.com.au unfortunately ended in disappointment. They have failed to issue my ticket despite several weeks passing, and each time I inquire about the status, I am told that it has been transferred to a special department. This prolonged delay feels like a mockery. Booking a ticket should not take this long, and it is disheartening to feel like this might be a fake booking. Additionally, the lack of a refund policy only exacerbates the situation. It's important for others to be aware of these issues when considering purchasing from this company.
L Lin Louis
62 days ago

A Truly Disappointing Experience with Budgetair.com.au: Beware of This Scam Company

When I first decided to book with budgetair.com.au, I never expected to encounter such a frustrating and disheartening experience. After several attempts to receive my ticket, I was left empty-handed and incredibly disappointed. The lack of urgency and transparency in their process was alarming, and it became evident that something was amiss. Despite their assurances, I found myself questioning the legitimacy of the entire booking. The constant delays and vague responses only served to heighten my concerns. It felt like a never-ending cycle of false promises and frustration, leaving me with serious doubts about the company's integrity. In the end, it became clear that my trust had been misplaced. The prospect of a refund seemed bleak, adding insult to injury. The entire ordeal left me feeling deceived and robbed of both time and money. To anyone considering budgetair.com.au, I urge you to proceed with extreme caution. My experience serves as a stark reminder of the importance of thorough research and vigilance when dealing with online companies. The last thing anyone should have to deal with is the sinking feeling of being misled and taken advantage of. In conclusion, my encounter with budgetair.com.au was a harsh lesson, but one that I hope others can learn from. This testimonial stands as a cautionary tale, and I sincerely hope that others can avoid falling into the same trap.
L Lin Louis
62 days ago

Avoid Budgetair.com.au: A Lesson in Online Booking Dilemmas

When I first came across Budgetair.com.au, I was excited about the possibility of securing a great deal on my next trip. Little did I know that this experience would turn into a nightmare. After several frustrating weeks of waiting for my ticket to be issued, I realized that something was seriously wrong. The customer service team kept giving me the runaround, citing vague reasons and promising that my case had been escalated to a "special department." It became clear that this was nothing more than a facade. It's truly disheartening to encounter a company that operates in such a deceptive manner. The lack of transparency and accountability demonstrated by Budgetair.com.au is deeply concerning, especially considering the hard-earned money and precious time their customers invest in their services. In conclusion, I urge anyone reading this to exercise extreme caution when considering using Budgetair.com.au for their travel needs. The risk of falling victim to their deceptive practices far outweighs any potential benefit. As for me, I'll be taking my business elsewhere, and I hope that others will learn from my experience.
L Lin Louis
62 days ago

Uncovering the Truth: My Experience with Budgetair.com.au

As a skeptical online shopper, I stumbled upon budgetair.com.au and encountered a whirlwind of deception that left me bewildered. My eagerness to secure travel tickets quickly turned into a cautionary tale, as I realized the intricacies behind this alluring facade. The promises of seamless transactions and swift ticket issuance were shattered when days turned into weeks, and my ticket remained elusive. Despite my persistent inquiries, each response echoed a similar tune – my request had been transferred to a mysterious 'special department'. This unending loop of excuses led me to question the authenticity of my booking. In a world where online transactions are swift and seamless, this ordeal felt like a painstaking saga of delays and false assurances. Reflecting on my ordeal, I share this cautionary tale as a reminder to fellow travelers to tread carefully in the realm of online bookings. The bitter taste of a potential scam lingers, emphasizing the importance of due diligence and skepticism in virtual transactions. Remember, a minute is all it takes to issue a ticket, and anything beyond that may warrant a closer scrutiny of the platform's credibility. While my journey may not have culminated in a successful booking or a refund, it imparted invaluable lessons on discernment and prudence. Budgetair.com.au stands as a stark reminder of the shadows that loom in the vast landscape of online commerce. Proceed with caution, dear traveler, and may your adventures be free from the clutches of dubious dealings.

Introduction

Budgetair.com.au is an online travel agency offering a wide range of affordable flight options to customers in Australia. With a user-friendly interface and a commitment to delivering competitive prices, Budgetair.com.au has become a popular choice for travelers seeking budget-friendly airfare.

Pros and Cons

  • Pros:
    • Wide selection of flight options
    • Competitive pricing
    • User-friendly website
    • Responsive customer service
    • Easy booking process
  • Cons:
    • Limited destination options
    • Occasional booking glitches
    • Some customers report delays in refunds

User Experience

Budgetair.com.au offers a seamless user experience, allowing customers to easily search for flights, compare prices, and make bookings. The website's intuitive design ensures that even first-time users can navigate through the various search filters effortlessly. The booking process is straightforward, saving users from any unnecessary complications.

Pricing and Value for Money

Budgetair.com.au prides itself on providing customers with competitive prices for flights. The website displays a range of options, allowing users to select the most cost-effective flights based on their preferences and budget. Furthermore, budgetair.com.au offers great value for money by ensuring that customers receive excellent service and reliable flights at affordable prices.

Customer Service

Budgetair.com.au has a responsive and dedicated customer service team committed to resolving any queries or issues promptly. The company offers multiple channels for support, including email, phone, and live chat. Customers can expect friendly and professional assistance from the customer service representatives.

Product Quality and Selection

As an online travel agency, budgetair.com.au focuses on providing customers with a vast selection of flights from various reputable airlines. The website ensures that the flights offered meet quality standards and are operated by reliable carriers. Although the destination options may be somewhat limited, the website makes up for it with a wide variety of flights to popular destinations.

Website Usability

Budgetair.com.au boasts a user-friendly interface, making it convenient for users to search for flights and complete bookings. The website's layout is intuitive and well-organized, allowing customers to filter search results based on their preferences, such as price, dates, and airlines. The navigation is seamless, ensuring a hassle-free experience for users.

Returns and Exchanges

Budgetair.com.au has a transparent returns and exchanges policy. Customers can request changes or cancellations depending on the fare conditions set by the airlines. It is important for customers to carefully review the terms and conditions of their specific ticket before making any changes or cancellations, as some tickets may be non-refundable or subject to fees.

Promotions and Discounts

Budgetair.com.au frequently offers promotions and discounts to its customers, allowing them to save further on their airfare. These promotions can be found on the website's dedicated promotions page or through email subscriptions. By keeping an eye on these offers, customers can benefit from additional savings on their flights.

Reputation

Budgetair.com.au has built a solid reputation in the travel industry, known for its commitment to providing affordable flights and reliable service. The company has established partnerships with reputable airlines, further adding to its credibility. Positive reviews from satisfied customers contribute to the overall reputation of budgetair.com.au as a trustworthy online travel agency.

Payment Options

Budgetair.com.au offers various payment options to cater to different customer preferences. These options include credit card payments (Visa, Mastercard, American Express), PayPal, and sometimes bank transfers. The website ensures secure payment processing to safeguard customers' personal and financial information.

Loyalty Programs

Budgetair.com.au does not have its own loyalty program. However, customers can still benefit from earning loyalty points or miles through their respective airlines' frequent flyer programs. When booking flights through budgetair.com.au, customers can provide their frequent flyer details to accumulate rewards or enjoy exclusive perks offered by the airlines.

Customer Reviews

Customer reviews for budgetair.com.au are generally positive, highlighting the affordability, ease of use, and reliable service provided by the platform. Customers appreciate the competitive prices and the wide range of flight options available. However, some negative reviews mention occasional booking glitches or delays in refunds, suggesting that occasional issues may arise.

Community Involvement

Budgetair.com.au actively engages with its customers through social media platforms, providing travel tips, destination ideas, and updates on promotions. The company encourages community involvement by promoting user-generated content and inviting customers to share their travel experiences. This interactive approach enhances the overall customer experience and fosters a sense of community among travelers.

Shipping and Costs

As an online travel agency, budgetair.com.au does not involve physical shipping of products. The costs associated with bookings include the airfare, applicable taxes, and any additional fees specified by the airlines or third-party services. The website provides transparent pricing throughout the booking process, ensuring customers are aware of all costs before finalizing their flight reservations. In conclusion, budgetair.com.au offers a reliable and budget-friendly solution for customers looking to book flights in Australia. With a user-friendly website, competitive prices, and responsive customer service, the platform enhances the overall travel experience. While some limitations exist, such as limited destination options and occasional booking issues, the positive reputation and commitment to customer satisfaction make budgetair.com.au a trustworthy choice for affordable air travel.