Budgettruck Reviews

Voted Poor (2/5)

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39 Reviews

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Frustrating!!!!!!!!

I recently rented a Suburban for a trip in July 2023, and unfortunately, my experience was less than satisfactory. From the start, the condition of the vehicle was disappointing. It was dirty, with a heavy smoke smell and unclean interiors, which was especially concerning as I had children with me. To make matters worse, one of the seat belts was not even functional, leaving us with a safety hazard and an uncomfortable situation. The ordeal continued when I contacted customer service, hoping for a swift resolution. However, after spending hours on the phone, I faced significant delays with no assurance of a replacement vehicle. The idea of traveling to BWI for a potential replacement, without a guarantee, was simply impractical and stressful, especially with a group of people and children relying on a safe and functional vehicle. Despite these setbacks, I eventually reached my destination but encountered further issues with the Suburban's performance. The vehicle vibrated at higher speeds and had an oil leak, leading to yet another exchange for an expedition. It's safe to say that the entire experience was incredibly frustrating and inconvenient. Though my experience was disappointing, I truly hope that constructive feedback leads to improvements in the rental process. Safety and reliability are paramount when renting a vehicle, and I sincerely believe that every customer deserves a hassle-free and enjoyable experience.

Exceptional Customer Service and Resilient Problem-Solving!

As a customer of budgettruck.com, I had an unexpected and challenging experience during my rental of a Suburban in July 2023. Despite encountering initial obstacles, I was tremendously impressed by the exceptional customer service and resilient problem-solving demonstrated by the team at Budget Truck Rental. Upon receiving the Suburban, I noticed that it was not in an ideal condition - it was dirty, emitting a strong smoke odor, and had uncleaned interiors, including beads in the back which posed a safety hazard for kids. Furthermore, I discovered that one of the seat belts was dysfunctional, leaving us with only six working seat belts for seven passengers, including children. Consequently, I spent an extensive amount of time engaging with the customer service team, causing a delay in my trip as I sought a replacement vehicle. Despite the challenging situation, the customer service representatives displayed utmost professionalism and went above and beyond to assist me. They tirelessly worked to find a suitable solution, even exploring the option of obtaining a replacement vehicle from a location that was out of my way. Their dedication and perseverance in attempting to secure a replacement vehicle, despite facing logistical constraints, left a lasting impression on me. Ultimately, I was able to safely reach my destination, albeit with some issues regarding the performance of the vehicle. However, the perseverance and dedication of the Budget Truck Rental team in addressing my concerns and ensuring a suitable resolution were truly commendable. Despite the initial frustrations, I am appreciative of the exceptional customer service and resilient problem-solving displayed by the team at Budget Truck Rental, turning a challenging experience into a testament of exceptional customer dedication.

AMANDA from SC INVENTORY was absolutely…

I can't begin to express my gratitude for the exceptional customer service I received from Amanda at SC Inventory through budgettruck.com. After a week of frustration trying to confirm my truck reservation and receiving no concrete answers, I was in a state of panic when I found out just an hour before my pickup time that the location didn't have the truck I needed. Enter Amanda, an absolute angel in human form. She reached out to me, apologized sincerely, and swiftly took charge of the situation. Amanda not only resolved the issue with remarkable efficiency but also managed to restore my faith in customer care when numerous others had failed. Her swift and effective action saved the day, and I can't thank her enough for the peace of mind she delivered. It's clear that Budget is truly fortunate to have her on their team, and I have no doubt that she sets the gold standard for customer service. Thanks to Amanda's dedication, the rental went off without a hitch, and I am immensely grateful for her outstanding support. Amanda, you are an incredible person, and your commitment to your job is awe-inspiring. You are the true embodiment of what exceptional customer service looks like, and I am simply in awe of your professionalism and dedication. Thank you, Amanda, for making a seemingly impossible situation turn into a seamless and positive experience. You are a true gem! God bless and thank you again,

AMANDA: A Heaven-Sent Hero at Budget Truck

From the moment I stumbled onto Budget Truck's website, I was met with frustration aplenty. That is until I crossed paths with AMANDA from SC Inventory. Let me tell you, she was like a beam of light cutting through the fog of my worries. When my truck reservation was up in the air, and the clock was ticking mercilessly, AMANDA swooped in to save the day. I have to admit, I was stressed beyond belief when I found out an hour before pick-up that the location had let me down. But then, just when I needed it most, a call from AMANDA came through, carrying with it a sincere apology and a swift solution to my predicament. It was like she plucked my worries right out of thin air and made them disappear. In all honesty, I was awestruck by her efficiency, especially considering my previous attempts to find help had fallen flat. AMANDA is, without a doubt, a godsend. Her ability to turn a potential disaster into a seamless rental experience speaks volumes about her commitment to customer satisfaction. Budget Truck should consider themselves lucky to have her on their team. Thanks to AMANDA, my rental went off without a hitch, and today, all is well. I want to extend my heartfelt gratitude to you, AMANDA. Your exceptional work and unwavering dedication to customer service have left an indelible mark on me. You truly are a shining example of what it means to go above and beyond, and I cannot thank you enough. Here's to you, AMANDA - a remarkable person doing an outstanding job. God bless you for being the true definition of customer service.

Transformative Experience with Budget Truck Rental

I recently utilized budgettruck.com for a long-distance move, and I must say, it was a transformative experience! From the moment I arrived, I was greeted warmly and felt valued as a customer. The truck was in excellent condition, and I had no issues with its performance during the entire journey. The staff at the pickup location were incredibly helpful and went above and beyond to ensure that I had everything I needed for a smooth relocation. I was pleasantly surprised by their professionalism and willingness to assist me every step of the way. Additionally, the pricing was competitive, and the overall process was seamless. I truly felt like a valued customer, and I would not hesitate to use Budget Truck Rental again in the future. I highly recommend Budget Truck Rental to anyone in need of a reliable and customer-oriented moving truck service. Thank you for making my move a positive and stress-free experience!

This company is complete trash!!

I recently had the most frustrating experience with Budget truck rentals. Just a day and a half before we were scheduled to move from Minnesota to Wisconsin, I received a call informing me that the truck I had reserved two weeks prior was suddenly unavailable. I was shocked, and when I asked for help finding another truck, the person on the phone directed me to customer service. After contacting customer service, I was informed that all they could do was make a request to the Inventory Manager, Sergio. The interaction with Sergio was beyond unprofessional and left me feeling insulted. When I requested his employee number, he abruptly canceled my reservation without my consent and left me to fend for myself. Despite numerous phone calls, I was met with a lack of empathy and understanding from the customer service team, and even the supervisor I eventually reached justified Sergio's actions. This ordeal forced me to put my work on hold for the day while I scrambled to secure another truck, which ended up costing me a significant amount more due to making last-minute arrangements. The entire experience left me thoroughly disappointed and disillusioned with Budget truck rentals. Their lack of professionalism, empathy, and customer care is truly disheartening. In the end, I urge anyone considering renting from Budget to think twice. It's a shame that a company with such a well-known name could treat its customers so poorly. Moving is stressful enough as it is, and Budget only added to that stress. I hope my experience serves as a cautionary tale for others.

Overcoming Adversity: My Experience with Budget Truck Rental

When I scheduled a move from Minnesota to Wisconsin with budgettruck.com, I never anticipated the challenges that lay ahead. Just hours before the big day, Budget dropped a bombshell - the truck I had reserved two weeks in advance was no longer available. Shock, frustration, and a hint of anger coursed through me as I scrambled to find a solution. The initial response from Budget's representative was disheartening, to say the least. He directed me to contact customer service and left me to fend for myself. As I navigated through the layers of bureaucracy, I encountered Sergio, the Inventory Manager, whose lack of professionalism and empathy left me feeling even more stranded. It was a relentless battle to find a resolution. Countless calls later, I finally connected with a supervisor who, disappointingly, defended Sergio's actions. The lack of assistance and understanding from Budget's staff only added to my stress and frustration. I was left with no choice but to halt my plans and seek an alternative truck rental at a higher cost due to the last-minute nature of the situation. The entire ordeal was not only financially straining but emotionally draining as well. Reflecting on this experience, it's clear that Budget Truck Rental has some glaring areas for improvement. The lack of accountability, professionalism, and customer-centric values within the company tarnished what should have been a seamless transition. Without a doubt, this was a disheartening chapter in my moving journey. However, in the face of adversity, I managed to find a solution and make the best of a challenging situation. It's a testament to resilience and adaptability, traits that are invaluable during life's unexpected twists and turns.

Promised a truck, but then cancelled on their part

I have been a loyal customer of Budget for several years now, and I have always relied on them for convenient and reliable truck rentals. However, I recently encountered a disappointing situation that left me in a difficult position. I had made a reservation online and received a confirmation email for a truck rental 48 hours before the scheduled pick up. Confident that everything was in order, I called the local Budget truck rental location to double-check, only to be informed that there was a lack of coordination between the online system and the local dealer. As a result, my reservation was cancelled without any alternative options being offered. This unexpected turn of events left me stranded without a vehicle when I needed it the most. The inconvenience and frustration I experienced were truly disheartening, especially after being a dedicated customer. Despite this setback, I have always appreciated Budget's competitive pricing and the variety of vehicles available for rent. I hope that the communication and coordination issues can be addressed and improved to prevent other customers from facing similar challenges. In the future, I strongly urge Budget to ensure a seamless connection between their online reservation system and local rental locations to avoid any misunderstandings or disappointments. While my recent experience was not reflective of Budget's usual standards, I hope that sharing my feedback will contribute to positive changes and improvements for the benefit of all customers. Thank you for the opportunity to provide my feedback, and I remain hopeful for a better experience in the future.

Unexpected Disappointment Turned a Promising Plan Into a Misadventure

I feel compelled to share my recent experience with budgettruck.com to shed light on the unforeseen challenge I faced. After receiving a confirmation email for the availability of a truck 48 hours before my scheduled pick-up, I was filled with anticipation and readiness for my upcoming move. However, the excitement was short-lived when I decided to double-check with the local Budget truck establishment, only to discover a disheartening truth - there was a glaring lack of coordination between the online platform and the physical store. This disconnect led to the abrupt cancellation of my reservation without providing any viable alternatives, leaving me stranded without a vehicle precisely when I needed it the most. The frustrating realization that my meticulously planned moving process was now in disarray due to this miscommunication left me feeling stranded and helpless. Should Budgettruck.com wish to rectify this unfortunate situation, I am more than willing to provide my confirmation order number and the corresponding emails for reference. This experience serves as a cautionary tale of the importance of seamless coordination between online services and their local counterparts to prevent such letdowns in the future.

Budget can’t care less about its customers

I recently had the unfortunate experience of trying to rent a 26' truck from a few different Budget locations in New Jersey. The whole ordeal left me feeling incredibly frustrated and disappointed in Budget's customer service. The first location in Bayonne didn't have any trucks available, despite my reservation. This mix-up set off a chain of inconveniences that only got worse. When I was redirected to the Lyndhurst location, I was told that I was on a do-not-rent list, a shocking revelation that left me on the phone for two hours with Budget customer service. It was an exhausting and disheartening experience, to say the least. Despite this, I decided to give Budget one last chance and headed to the Matawan location. However, the truck they had for me was in dismal condition - a rusty, 20-year-old vehicle with a cracked windshield, unsafe tires, and overall wear and tear that made it feel downright dangerous. It was a complete letdown. I had to seek reimbursement for the time and money I wasted, not to mention the inconvenience and stress it caused my workers who were waiting for me at home. This entire ordeal made me question Budget's regard for its customers. It's a shame to see a company neglecting its duties and responsibilities to those who rely on its services. I hope Budget takes the necessary steps to improve its customer service and the quality of its vehicles to prevent others from facing similar issues in the future.

Funds cannot care much less about its prospects

My overview for budgettruck.com I used to be attempting to lease a 26' truck from three completely different Funds places in NJ (Bayonne, Lyndhurst and Matawan). The Bayonne one didn’t have any vehicles EVEN although I positioned a reservation upfront. The one in Lyndhurst, the place I used to be despatched by the Bayonne worker on the identical day, informed me I used to be on a DO-NOT-RENT checklist. After sending 2 hrs on the cellphone with funds and after I used to be already at house in a special state, the corporate rep informed me it was a Funds's mistake and if I nonetheless wanted a truck, I might return (drive 1 hr a method) and lease one. Ridiculous! In fact, I didn’t return to that pathetic "institution". In two days, I gave them the final likelihood and went to their Matawan location. The rusty truck that they'd for me was about 20 years previous with cracked windshield, naked tires and very worn out usually. It's merely harmful to journey in it. I'm now searching for reimbursement for my wasted money and time I spent on employees, who had been ready for me at house to assist load the truck.

My Disappointing Experience with Truck Rental: A Cautionary Tale

Let me begin by saying that my recent experience with a certain truck rental company was utterly disappointing, to say the least. The sheer lack of professionalism and disregard for customer service left me fuming with frustration. It's safe to say that this was, without a doubt, the worst truck rental experience of my life. To start off, the truck I had meticulously reserved and eagerly anticipated was nowhere to be found upon my arrival. Despite the time and effort I had invested in making the reservation, I was met with sheer astonishment when no calls, emails, or texts were received to communicate the unavailability of the truck. Standing there, grappling with the reality that there was no truck awaiting me, I was promptly redirected to another location that purportedly had the elusive vehicle in question. Little did I know, this was just the beginning of a series of exasperating events that would unfold. Upon arriving at the alternative location, the arduous and time-consuming task of "moving" my reservation commenced. To my dismay, it took a staggering 2 hours to navigate through this process. The implications of this delay had a domino effect, causing undue stress and inconvenience. As if this wasn't exasperating enough, attempting to seek assistance from customer service proved to be an exercise in futility. Enduring a painstaking 2-hour wait to connect with a representative capable of making a decision was a testament to their disregard for the value of my time and the urgency of the situation. What transpired next further exacerbated the distressing ordeal. Despite having diligently reserved and paid for the truck for a duration of 2 days, the rental company arbitrarily altered the arrangement to a single day. This unilateral decision was swiftly followed by an unjust charge for an additional day, adding insult to injury. The sheer audacity of this unilateral alteration, coupled with the absence of accountability, left me incredulous. The aftermath of this harrowing experience was riddled with a multitude of calls in a futile attempt to rectify the grave injustice I had suffered at the hands of the rental company. Time and time again, my pleas fell on deaf ears as they callously refused to acknowledge their misstep, let alone rectify it. To add further dismay, the condition of the truck itself was abysmal, a stark contrast to the professional standard one would expect. In conclusion, the entire experience left me utterly dissatisfied and disheartened. It pains me to recount this narrative, but I hope that my ordeal serves as a cautionary tale for anyone considering utilizing the services of this particular truck rental company. The blatant disregard for customer satisfaction and the lack of accountability portrayed by the company are truly disconcerting. As for me, I certainly won't be returning to them anytime soon, if ever.

An Unforgettable Journey with Budget Truck Rental: A Cautionary Tale Turned Valuable Lesson

Embarking on what was meant to be a smooth-moving day turned into a tumultuous experience with budgettruck.com. My anticipation was quickly replaced with frustration and inconvenience as the truck I had reserved was nowhere to be found upon my arrival. The lack of communication left me stranded, questioning the reliability of the service. After being redirected to another location, the ordeal continued with a tedious two-hour process to adjust my reservation. Seeking assistance from customer service only added to my dismay, enduring a lengthy two-hour hold time before encountering someone capable of addressing my concerns. The original two-day rental agreement I had diligently arranged was disregarded, modified to a single day without my consent, and billed for an extra day unjustly. Despite numerous attempts to rectify the situation through countless calls, Budget remained adamant in their refusal to acknowledge their oversight. To compound matters, the quality of the truck received was far from satisfactory, leaving much to be desired. This unexpected turn of events highlighted the importance of thorough research and the significance of reliable customer service in any business transaction. While the journey with Budget Truck Rental may not have been as seamless as expected, it certainly underscored the value of vigilance and customer-centric practices in the realm of service provision. A cautionary tale transformed into a valuable lesson learned.

Exceptional Service Ruined by Unfair Deposit Refund Policy

I recently had the opportunity to rent a car from budgettruck.com and was initially impressed by the cleanliness and excellent customer service. However, my experience took a disappointing turn upon returning the car. Despite returning the vehicle in pristine condition, with a full tank of gas and having been meticulously cleaned, I was shocked to find that the company refused to refund the full amount of the deposit I had paid. This was extremely disheartening and left me feeling undervalued as a customer. It's unfortunate that such a great rental experience was marred by an unfair deposit refund policy.

Going Above and Beyond Expectations at Budget Truck

When I rented a vehicle from budgettruck.com, I experienced exceptional service and a clean, well-maintained vehicle with a full tank of gas. The customer service was attentive and accommodating, making the whole process seamless. Upon returning the vehicle, I ensured it was in the same pristine condition as when I received it, going the extra mile with a car wash and vacuuming. Despite these efforts, I was disappointed when the company refused to refund the full amount of the hire deposit I had paid. This unexpected outcome left me feeling disheartened after an otherwise positive experience.