Buick Reviews

Voted Average (3/5)

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44 Reviews

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TrustScore 3 out of 5

In the Big Sales category

 

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18% users rated Poor
36% users rated Average
2% users rated Very Good
43% users rated Excellent
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Introduction

Buick, a division of General Motors, has been manufacturing and selling automobiles since 1903. Known for its combination of luxury, style, and affordability, Buick has established itself as a reputable brand in the automotive industry. In recent years, Buick has expanded its lineup to include more modern and fuel-efficient vehicles to meet the changing demands of consumers. With a commitment to quality and innovation, Buick aims to provide customers with a satisfying and enjoyable driving experience.

Pros and Cons

  • Pros:
    • Wide range of vehicle options, including sedans, SUVs, and crossovers
    • Stylish exteriors and comfortable interiors
    • Advanced safety features
    • Reasonable pricing compared to luxury brands
    • Responsive and efficient engines
  • Cons:
    • Limited performance-oriented models
    • Relatively smaller dealer network compared to competitors
    • Not as globally recognized as some luxury brands

User Experience

Navigating through the Buick website is a breeze, thanks to its intuitive interface and well-organized layout. Users can easily find information about different Buick models, view specifications, compare trim levels, and explore available options and features. The website also provides comprehensive tools like build and price configurators, allowing users to customize their desired vehicles and obtain accurate pricing information. Overall, the user experience on buick.com is smooth, engaging, and informative.

Pricing and Value for Money

Buick offers a diverse range of vehicles at competitive prices, making them an attractive option for budget-conscious consumers who desire a touch of luxury in their cars. Each Buick model comes with a variety of trim levels and optional features, allowing customers to choose a configuration that fits their needs and budget. With a combination of stylish designs, advanced technologies, and reliable performance, Buick vehicles offer excellent value for money in their respective segments.

Customer Service

Buick takes pride in its commitment to excellent customer service. The brand strives to ensure that customers have a positive experience from the moment they step into a Buick dealership until long after their purchase. Buick dealerships often receive high ratings for their knowledgeable sales staff, prompt responses to inquiries, and efficient servicing and maintenance. Additionally, Buick provides various customer support channels, including a dedicated helpline, online chat, and email, to assist customers with any queries or concerns they may have.

Product Quality and Selection

Buick vehicles are renowned for their exceptional build quality and durability. Employing advanced manufacturing techniques and using high-quality materials, Buick delivers vehicles that meet the expectations of its customers. The brand's lineup includes a wide selection of sedans, SUVs, and crossovers, ensuring that customers can find a vehicle that suits their lifestyle and preferences. Buick also integrates modern technologies, such as advanced safety systems and infotainment features, to enhance the overall driving experience.

Website Usability

The Buick website employs a clean and user-friendly design, making it easy for visitors to navigate and find the information they need. The website features intuitive menus, quick links to key sections, and prominent search functionality, allowing users to quickly access specific details about models, pricing, financing options, and more. The responsive design ensures a seamless browsing experience across different devices, including desktops, smartphones, and tablets.

Returns and Exchanges

When it comes to returns and exchanges, Buick follows the policies set by individual dealerships. In case of ordering parts, customers should refer to the specific dealer's return and exchange policies. It's important for customers to retain their purchase receipts and contact the dealer from whom they made the purchase for any assistance regarding returns, exchanges, or warranty claims.

Promotions and Discounts

Buick regularly offers promotions and discounts to provide additional value to its customers. These promotions may include cashback offers, special financing rates, lease deals, or discounted prices on select models. Customers can stay informed about the latest promotions by visiting the Buick website or contacting their local Buick dealership. It is advisable to check the specific terms and conditions associated with each promotion before making a purchase.

Reputation

Buick has built a solid reputation over the years as a reliable and trustworthy brand. The company's commitment to quality and customer satisfaction has earned it a loyal following. Buick vehicles have consistently performed well in terms of reliability and are known for their longevity. Furthermore, Buick's affiliation with General Motors adds to its credibility as a reputable automotive manufacturer.

Payment Options

When purchasing a vehicle from Buick, customers have several payment options. These include cash, financing through preferred lenders, or leasing. Financing options allow customers to spread the cost of the vehicle over a fixed-term loan, making it more affordable for many buyers. Buick dealerships work closely with customers to determine the best payment option based on their financial situation and preferences.

Loyalty Programs

Buick offers various loyalty programs and incentives to reward its loyal customers. These programs may include exclusive benefits, discounts on services and accessories, priority servicing, and more. Customers can enquire about loyalty programs at their local Buick dealership or visit the Buick website for the latest information on available programs.

Customer Reviews

Customer reviews are an essential part of evaluating Buick's performance and customer satisfaction. Many online platforms gather customer reviews for Buick vehicles, allowing prospective buyers to gain insights and make informed decisions. These reviews cover aspects such as vehicle performance, comfort, reliability, features, and overall ownership experience. Positive customer reviews often highlight Buick's quality, value for money, safety features, and stylish designs.

Community Involvement

Buick actively participates in community involvement initiatives. Through corporate social responsibility programs, Buick supports various charitable organizations, community events, and initiatives aimed at making a positive impact on society. By promoting education, environmental protection, and other social causes, Buick demonstrates its commitment to being a responsible corporate citizen.

Shipping and Costs

Shipping of Buick vehicles is managed through authorized dealerships. The costs associated with shipping depend on various factors, including the distance, location, and specific requirements of the customer. Buick dealerships work closely with customers to provide accurate information on shipping costs and ensure a smooth delivery process. It is recommended to consult with the dealership directly for detailed shipping information and associated costs.