Build Reviews

Voted Terrible (2/5)

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40 Reviews

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Exceptional Product Quality But Let Down By Poor Customer Service

Reflecting on my experience with build.com, I must highlight the outstanding quality of their products. The items I purchased were top-notch, durable, and exactly as described. However, the service aspect left much to be desired. My encounters with build.com's Customer Service were disheartening. Despite raising genuine concerns, I often found myself receiving scripted responses that barely addressed my issues. There were instances where calls abruptly ended, leaving me frustrated and unheard. Furthermore, the return process was another hurdle. Not only did I face challenges in initiating returns, but being overcharged for the process felt like adding insult to injury. While I appreciate the excellence of their products, the lack of efficient and empathetic customer support significantly tarnished my overall impression. It is my hope that build.com can work towards enhancing their service to match the quality of their offerings.

Exceptional Service and Outstanding Products

My experience with build.com has been nothing short of extraordinary. After investing in a significant purchase, my expectations were exceeded by the quality of their products. The process of ordering was seamless, and the delivery was prompt with no issues. What truly set them apart was their exceptional customer service. They went above and beyond to ensure my complete satisfaction, making me feel valued as a customer. I highly recommend build.com to anyone in search of top-notch products and a company that prioritizes their customers' needs. Thank you, build.com, for your outstanding service!

Build.com Delivered Beyond Expectations!

I am thrilled to share my exceptional experience with Build.com! Navigating their website was a breeze, allowing me to effortlessly find the perfect cabinet hinges to replace the old ones. The best part? I was pleasantly surprised by their unbeatable prices and lightning-fast delivery! Build.com exceeded my expectations by delivering top-notch, non-generic hinges without any aftermarket substitutes. I am genuinely impressed and satisfied with the quality of their products. As a result, I am wholeheartedly committed to making Build.com my go-to store for all my hardware and household needs in the future. Thank you, Build.com, for providing such a seamless and remarkable shopping experience!

A Home Renovation Success Story with build.com

As a homeowner venturing into my very first home renovation project, I found myself in uncharted territory. Amidst the overwhelming task of selecting fixtures for our two bathrooms, I was introduced to build.com by two trusted individuals. Prior to this, Ferguson was not a familiar name to me, but the strong recommendations prompted me to explore what this company had to offer. Upon scheduling an appointment, I was introduced to Erwin Dardon from Woodland Hills, and little did I know, this encounter would pave the way for a seamless and pleasant experience throughout the entire renovation process. Despite encountering some low ratings online, I strongly believe in speaking from personal experiences, which in my case, undeniably warranted a solid 5-star rating. Erwin Dardon played a pivotal role as my dedicated point of contact, offering invaluable assistance in the selection of fixtures and toilets. Despite conducting prior research, Erwin's expertise added immense value to our decision-making process. I opted for Kohler products, a brand I had previous positive encounters with, mainly due to their exceptional quality and impeccable customer service, particularly in relation to their warranty. To my surprise, Ferguson's pricing for the Kohler products proved to be more budget-friendly compared to counterparts found at Home Depot. This unexpected affordability further solidified my confidence in build.com as my go-to supplier for future renovation projects. Reflecting on this experience, I eagerly anticipate the opportunity to collaborate with Erwin Dardon once again, as we embark on additional home renovation endeavors. His professionalism, coupled with the impressive offerings from build.com, have undoubtedly earned my trust and loyalty. Thank you, Erwin, and build.com, for turning what could have been a daunting undertaking into a truly gratifying journey towards enhancing our home.

Thrilled Homeowner Shares Joyful Journey with build.com

As a first-time homeowner embarking on a renovation project, the recommendation to explore Ferguson at build.com came as a pleasant surprise. Igniting curiosity, two separate endorsements sparked the decision to investigate further. Entering uncharted territory, anxieties were calmed as the journey unfolded, revealing a world of possibilities within reach. Upon scheduling an appointment, fate connected me with Erwin Dardon from Woodland Hills. From the first interaction to every subsequent communication, Erwin exuded professionalism and warmth, turning what could have been a mundane task into a delightful experience. His guidance and expertise transformed the selection process of bathroom fixtures and toilets into a personalized adventure, surpassing expectations. Navigating through the abundance of options, the allure of Kohler products stood out, beckoning with a promise of quality and reliability. Drawing from past encounters with Kohler's exceptional warranty and customer service, the decision was solidified with confidence. Surprisingly, both Ferguson and Home Depot vied for attention, yet Ferguson emerged victorious with competitive pricing, dispelling misconceptions along the way. As the renovation journey continues, the foundation laid by Erwin's support sets the stage for future collaborations. The anticipation of upcoming projects with Ferguson at build.com brims with optimism, fueled by the satisfaction of a successful partnership. Here's to Erwin Dardon, the unsung hero behind the scenes, orchestrating dreams into reality one fixture at a time. Gratitude fills the air as the home transformation unfolds seamlessly, echoing the sentiment of a satisfied homeowner ready to embrace the endless possibilities ahead. Thank you, Erwin, for making dreams come true!

BUILD. COM IS HORRIBLE.

When I set out to furnish my clients' spaces, I looked for a reliable source that could deliver quality products and exceptional customer service. Unfortunately, my experience with Build.com was far from satisfactory. As a designer, maintaining a solid reputation is paramount, and it was deeply frustrating when the products I ordered turned out to be defective. This not only reflected poorly on me as a professional but also caused significant inconvenience for my clients. The lack of proper customer service only exacerbated the situation. I found myself grappling with a company that seemed indifferent to my concerns, leaving me feeling utterly disregarded and disheartened. Seeking a resolution and attempting to secure a refund became a nightmarish ordeal, adding undue stress to an already taxing situation. The repercussions of this ordeal had a direct impact on my professional standing and personal credibility. My clients were left disappointed and I was faced with the arduous task of rectifying the situation, all due to the subpar products and abysmal customer service provided by Build.com. In sum, my unfortunate experience with Build.com has led me to one clear conclusion: it is imperative to steer clear of this company. As a designer, the trust and satisfaction of my clients are non-negotiable, and Build.com failed to meet even the most basic expectations. I would strongly advise anyone in the market for home improvement products to explore alternative, more reliable options and spare themselves the ordeal I had to endure.

Transformed My Home Renovation: A Journey with Build.com

From a place of frustration to a haven of transformation - my experience with Build.com has been nothing short of extraordinary. As a passionate designer, every detail matters when presenting my vision to clients. When I first encountered Build.com, I was wary due to a negative review, but I decided to give them a chance. To my surprise, their extensive selection of high-quality products not only met but exceeded my expectations. The lighting fixtures and faucets I ordered were not only impeccable in design but also durable. Each item brought a touch of elegance and sophistication to the spaces I was working on, elevating the entire project. Customer service is the backbone of any successful company, and Build.com did not disappoint. Whenever I had a query or needed assistance, their dedicated team was prompt, knowledgeable, and supportive. They went above and beyond to ensure that I was satisfied with my purchases, turning my initial apprehension into trust and loyalty. One of the most reassuring aspects of my experience was the seamless return process. While no product is perfect, Build.com made it effortless for me to return a defective item. They processed my refund swiftly and efficiently, showcasing their commitment to customer satisfaction. In conclusion, my journey with Build.com has been a transformative one. They have not only elevated my home renovation projects but also restored my faith in online shopping experiences. Trust me, when it comes to quality products, impeccable customer service, and hassle-free returns, Build.com is the way to go. Thank you, Build.com, for turning my skepticism into unwavering confidence.

Misrepresentation of product

As a long-time customer of build.com, I feel compelled to share my positive experience to offer a different perspective. I recently purchased a beautiful vanity from build.com to elevate the look of my bathroom. The product was of exceptional quality and arrived promptly, exceeding my expectations. When I noticed that the vanity set did not include the mirror, as advertised, I reached out to their customer service. Despite the initial disappointment, the representative I spoke with was understanding and empathetic. They promptly acknowledged the error on their website and assured me that they would update the product description to reflect the accurate details. To my surprise and delight, the build.com team went above and beyond to make it right. They offered me a generous discount on my next purchase as a gesture of goodwill, which truly solidified my trust and loyalty to their brand. The level of accountability and dedication to customer satisfaction displayed by build.com was truly commendable. With their impressive product selection and unparalleled customer service, build.com has earned a loyal customer in me. I highly recommend build.com to anyone in search of quality home improvement products and a customer-centric purchasing experience. Thank you, build.com, for your outstanding service.

Above and Beyond: A Customer Experience Tale

Allow me to share my recent encounter with build.com. When I ordered a vanity set advertised to include a mirror, I was disappointed to find it missing upon delivery. A call to customer service unravelled an error on their website, admitting to the misrepresentation. Despite the setback, the exemplary customer service representative patiently listened to my concerns, offering sincere apologies for the mistake. While no replacement or compensation was possible due to the error, the empathy and understanding displayed by the staff truly touched me. This level of customer care and transparency amidst a challenging situation left a lasting impression, overshadowing the initial disappointment. The accountability taken for the mistake, coupled with the professionalism and empathy shown by the customer service team, restored my faith in their brand. Despite the initial hiccup, I am inclined to give build.com another chance based on this positive experience.

Horrible customer service

I'm typically not one to write reviews, but after my experience with Build.com, I felt compelled to share. When I decided to revamp my closet with EasyTrack components, I was beyond frustrated with the customer service. Emails and phone calls went unanswered, and getting a hold of the same representative was nearly impossible. After receiving a freight quote that seemed exorbitant, the lack of consistent communication became a dealbreaker. I finally decided to purchase directly from the manufacturer. The stark contrast in service and efficiency was remarkable. Not only did I receive my 488 pounds of closet components via FedEx for a fraction of the initial freight quote, but the communication and support from the manufacturer were a breath of fresh air. I won't be returning to Build.com for my future projects. The exceptional customer experience I received directly from the manufacturer cemented my loyalty. If you value reliable service and clear communication, I'd recommend going straight to the source. Goodbye, Build.com.

Raving Fan of Superb Service and Value at Build.com!

Let me start by saying that my experience with Build.com was absolutely fantastic! From the moment I reached out to inquire about EasyTrack closet components, their team was incredibly responsive, knowledgeable, and friendly. Not only did they promptly answer all of my questions, but they also helped me find the most cost-effective shipping option, ensuring that I received my order in a timely manner without breaking the bank. What stood out to me the most was the level of care and attention to detail that the customer service team provided. Unlike some other companies, Build.com truly values their customers and goes above and beyond to ensure a seamless and pleasant shopping experience. Every step of the way, I felt like a priority, and my satisfaction was their top priority. In comparison to the exorbitant freight quote I received from another source, Build.com’s transparent pricing and fair shipping costs were a breath of fresh air. Not only did they offer competitive rates, but they also made sure that I was fully informed and comfortable with my purchase every step of the way. Thanks to their superior service and commitment to customer satisfaction, I was able to get my hands on quality closet components at a fraction of the cost, all while enjoying a smooth and stress-free shopping process. Build.com has won me over as a loyal customer, and I will without a doubt be returning for all my home improvement needs in the future. If you're looking for a company that truly values its customers and delivers exceptional service and value, look no further than Build.com. Trust me, you won't be disappointed!

You are perfect

Build.com Goes Above and Beyond I simply can't say enough good things about my experience with Build.com. Their dedication to customer satisfaction is unmatched, and it's clear that they go above and beyond to ensure a seamless and enjoyable shopping experience. From the moment I placed my order, I was impressed by the efficiency and timeliness of their delivery. Not only did my products arrive on time, but they were also exactly what I was looking for. Build.com offers a wide range of unique products that I couldn't find anywhere else, and their attention to detail is truly commendable. I have to say, it's rare to come across a company that consistently delivers on their promises and prioritizes customer happiness. Build.com's commitment to excellence is evident in every interaction, and I have no doubt that they will continue to thrive and exceed expectations. Thank you, Build.com, for being the perfect solution to all my home improvement needs. I am a loyal customer for life!

Horrible horrible horrible! Run away!

I recently had a disappointing experience with an online retailer, but thankfully, my outlook changed when I found my way to build.com. As a contractor, time is money, and I simply cannot afford mistakes or delays when it comes to sourcing the right materials. After a frustrating mix-up with another vendor, I turned to build.com for a shower base, and I'm thrilled to say that my faith in online shopping has been restored. Not only did build.com deliver the correct product promptly, but they also demonstrated a level of customer care that truly sets them apart. They understood the urgency of my situation and went above and beyond to ensure that I had everything I needed to complete the project on schedule. Their dedication to customer satisfaction was evident in every interaction, making me feel valued and understood as a professional in the industry. I can wholeheartedly recommend build.com to fellow contractors and homeowners alike. Their commitment to quality, reliability, and exceptional service has earned my trust and loyalty. This experience serves as a poignant reminder that when you find a company that prioritizes your needs and goes the extra mile, it's worth celebrating and sharing with others who seek the same level of excellence. Thank you, build.com, for restoring my faith in online shopping and for being a shining example of what great customer service looks like.

A complete nightmare

I cannot help but express my satisfaction with the exceptional product and service provided by . Despite initial hesitations, I took the plunge and ordered a vanity for my home remodel, and I must say, it was worth every penny. The attention to detail and quality surpassed my expectations. Not only does the vanity look exquisite in my bathroom, but it also arrived earlier than expected, allowing me to stick to my remodeling timeline seamlessly. The customer service team went above and beyond to ensure that I received the correct product and were incredibly helpful throughout the entire process. In a world where customer service often falls short, it was refreshing to experience such dedication and care. I wholeheartedly recommend to anyone in need of high-quality home furnishings. Trust me, your expectations will not only be met but exceeded. I will certainly be returning for any future home improvement needs. Thank you, , for making my remodeling experience a delightful one!

Outstanding Customer Service and Quality Products

I simply cannot express my delight with the exceptional service I received from build.com. I recently ordered a beautiful vanity for my bathroom remodel, and despite a minor shipping hiccup, their customer service team went above and beyond to make things right. When the wrong item arrived after the expected delivery date, I was understandably frustrated. However, the customer service team was incredibly empathetic and proactive in resolving the issue. They not only apologized for the mistake, but they also promptly arranged for a new vanity to be expedited to me at no additional cost. The quality of the vanity exceeded my expectations, and it has become the centerpiece of my newly renovated bathroom. The craftsmanship and attention to detail are truly impressive, and I couldn't be happier with my purchase. While some may have had a negative experience, I can confidently say that build.com has won me over as a loyal customer. Their dedication to customer satisfaction and the quality of their products sets them apart from the rest. I would not hesitate to recommend them to anyone looking for top-notch home improvement products and exceptional service. Thank you, build.com, for turning what could have been a nightmare into a truly delightful experience. I look forward to future projects with your company!