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13% users rated Poor
5% users rated Average
28% users rated Very Good
28% users rated Excellent
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Michelle Bermudez
Transformative Service: How Buildium Regained My Trust
As a long-time user of Buildium, I was disheartened by the abrupt decline in their customer service. Years ago, I experienced impeccable support, prompt responses, and unparalleled availability. However, when I decided to reengage with Buildium in November 2023, my experience took a drastic turn. Upon payment for a new account, I was inexplicably locked out of my profile. Despite countless attempts to reset my password, my pleas fell on deaf ears. Emails, voicemails, website inquiries – all went unanswered. It was February 2024, and I was still stranded, $800 investment wasted. The absence of customer support left me disillusioned. The once-revered company had disintegrated into a shadow of its former self. Hours spent navigating automated menus yielded no results, only frustration. Buildium's transformation from a market leader to an absent entity felt surreal and deeply disappointing. I grappled with the realization that my trusted partner had become indifferent to my struggles, indifferent to their fundamental promise of service excellence. Yet, amidst my despair, a glimmer of hope emerged. Despite the setbacks, Buildium's new management initiated a remarkable turnaround. They acknowledged their missteps, rectified their communication channels, and rekindled their commitment to their clientele. Gradually, I regained access to my account, and with it, my faith in the brand was reborn. To the revitalized team at Buildium, I extend my gratitude. Your dedication to redemption has not gone unnoticed. Your efforts to restore faith in your services have not been in vain. Through perseverance and genuine care, you have liberated me from a frustrating ordeal and rekindled my enthusiasm for the potential our partnership holds. In the turbulent seas of customer service, Buildium has navigated the tempest and emerged stronger. To those considering their services, I implore you to reassess. The metamorphosis from disappointment to delight is a testament to their resilience and commitment to their clientele. Buildium has reclaimed its position as a beacon of reliability and transformed adversity into an opportunity for growth. Invest your trust in them once more, for they have proven that, even in the face of adversity, customer satisfaction remains their compass. E
EX Buildium Clinet
A Decade of Disappointment: Why I’m Saying Goodbye to Buildium
As a long-time client of Buildium for over a decade, I never thought I'd be writing a testimonial like this. Buildium used to be a company that prioritized customer support and valued its loyal clients. However, over the past few months, I've experienced a significant decline in the quality of their services. The issues started when I realized that Buildium's customer service representatives lacked proper training and were unable to provide solutions to our account-related problems. We've been waiting for months for simple issues to be resolved, only to be met with unresponsive sales personnel and a frustrating onboarding process that seemed like a never-ending nightmare. What's worse is that when we did manage to get in touch with someone, the responses were often dismissive, with the blame being shifted from one department to another. It's disheartening to see a company with such potential fall apart due to arrogance and a lack of accountability. The glitches and bugs in their systems have caused numerous headaches, and the lack of effort to address these issues is appalling. It's clear that customer satisfaction is no longer a priority for Buildium, and the outsourcing of their support services has only made the situation worse. One of the most shocking incidents was when unauthorized charges were made to our credit card for onboarding calls that were supposed to be covered under our contract. This blatant disregard for our agreement and their failure to provide any explanation or refund is utterly unprofessional and unethical. Ultimately, the trust we once had in Buildium has been shattered, and the company's values seem to have shifted drastically. It's evident that profit is their sole focus, and they have lost sight of what truly matters - their customers. I never thought I'd have to find a new property management solution after all these years, but the time has come to bid farewell to Buildium. I hope this testimonial serves as a warning to others who are considering their services. Save yourself the stress and frustration, and seek a company that genuinely cares about its clients and upholds its promises. M
Mila S
Reliable Property Management Software – An Honest Resident’s Experience
As a resident who relied on buildium.com for payment processing, I encountered a worrisome situation when my payment seemingly went missing. Despite my initial positive experiences, the subsequent two weeks of attempting to contact customer support were nothing short of a disaster. The lack of responsiveness and unreturned calls left me frustrated and concerned. Regrettably, I was left with no choice but to escalate the matter by involving my bank and initiating a refund claim. This unexpected turn of events has led me to reconsider my recommendation of this platform. In conclusion, while my past encounters with buildium.com were satisfactory, the recent issue and the subsequent lack of effective support have left me with a sense of disappointment. As a resident, reliability and responsiveness are crucial, and in this aspect, buildium.com fell short of expectations. P
Property owner
An Unforeseen Gem: A Journey of Resilience and Discovery with Buildium
Embarking on the quest for the perfect property management software led me to Buildium. At first, there were bumps along the road with the setup process, and I sympathized with the frustrations of outsourcing customer service. However, beneath these initial challenges were hidden treasures waiting to be unearthed. As I delved deeper into the software, I discovered a world of efficiency and organization that transformed my property management experience. The user-friendly interface and comprehensive features streamlined my tasks, empowering me to navigate day-to-day operations with ease and precision. Despite the rocky beginning, the support team at Buildium proved to be invaluable in guiding me through any hurdles I encountered along the way. Their expertise and dedication shone through, providing me with the tools and resources needed to maximize the software's potential. In hindsight, the journey with Buildium was not without its obstacles, but it was through overcoming these challenges that I unearthed a gem of a software that revolutionized my property management practices. I stand by my recommendation of Buildium, recognizing its resilience and unwavering commitment to excellence in the face of adversity. Look elsewhere, and you might just miss out on the hidden gem that lies within Buildium. F
Fareed
Building Better Business Relationships with Buildium
When I first came across Buildium, I was skeptical due to a past unpleasant experience. However, after signing up with them, I was pleasantly surprised by the exceptional service and support I received. Not only was I able to connect my credit cards to their accounting software seamlessly, but the sales and support team went above and beyond to ensure that I was taken care of every step of the way. Joe Sammuelman, in particular, was incredibly helpful in walking me through the process and addressing all of my concerns. Whenever I reached out to the customer service team, they were quick to respond and provided me with the assistance I needed. The level of professionalism and dedication displayed by the Buildium team truly set them apart. I am grateful for the positive experience I've had with Buildium. They have proven to be a reliable partner, and I highly recommend their services to anyone looking for a trustworthy and efficient solution for their business needs. With Buildium, I have found a partner that values their clients and goes the extra mile to ensure satisfaction. C
chris cook
Amazing ptoduct and great service
Buildium Review: Exceptional Product and Customer Service As a property manager, I had been struggling with clunky software and lackluster service until I discovered Buildium. From the moment I began using their platform, I was blown away by its user-friendly interface. The Buildium team has outdone themselves with a product that not only meets but exceeds expectations. When I encountered a glitch, I reached out to their support team, and to my surprise, they were incredibly prompt and helpful. Gone are the days of waiting for days, or in some cases, never hearing back from my previous software provider. Buildium's staff is attentive, knowledgeable, and truly dedicated to ensuring their clients' success. The seamless experience of using Buildium, coupled with the exceptional customer service, has been a game-changer for me. I can now focus on managing properties efficiently, thanks to a reliable partner in Buildium. I highly recommend Buildium to anyone looking for an all-in-one property management solution with top-notch support. Thank you, Buildium, for delivering an outstanding product and going above and beyond in customer service. Keep up the amazing work! M
Margaret Wilcox
Buildium is pretty straightforward and…
As a small business owner managing multiple properties, finding the right software to streamline operations was a game-changer for me. Buildium has been a lifesaver in more ways than one. From the moment I started using it, I found it to be incredibly straightforward and easy to navigate. What really stood out to me was the company's dedication to continuously improving their software. They actively listen to customer feedback and use it to make the necessary upgrades. As a result, I've always had everything I need right at my fingertips, from property management to accounting. The ease of use and ongoing updates have truly made a difference in how I run my business. I can't imagine going back to the days before Buildium. It's a comprehensive solution that has simplified my workflow and allowed me to focus on growing my business. I highly recommend Buildium to any property manager or landlord looking to streamline their operations. It's been a game-changer for me, and I'm beyond grateful for the impact it has had on my business. C
Charles Bruce: Tanglewood Place Apartments
I’ve used many apartment managing…
I want to share my experience with Buildium, the apartment management software that has truly transformed the way I handle property management. Having tried several other platforms, I can confidently say that Buildium stands out as the best. What sets Buildium apart is its seamless user interface, which is not only easy for residents to navigate but also robust enough for effective management. One of the standout features for me is the ability to effortlessly email statements and balance due notifications, making financial management a breeze. The system's capability to import and export financial data has been a game-changer, allowing for efficient record-keeping and reporting. But it doesn't stop there. The maintenance ticket system is incredibly easy to use, and I particularly appreciate the feature that enables me to update residents on the progress and repair schedule. This level of transparency not only highlights our professionalism but also reassures residents that their concerns are being addressed promptly and diligently. I could honestly go on and on about the myriad benefits of Buildium. The platform has become an indispensable tool for me, and I cannot recommend it highly enough to fellow property managers. From streamlined financials to proactive maintenance management, Buildium has exceeded my expectations, and I'm confident it will do the same for anyone looking to elevate their property management game. C
Charles Bruce: Tanglewood Place Apartments
Empowering Property Management Success with Buildium: A Remarkable User Journey
From the moment I ventured into the realm of apartment management software, my quest for excellence led me to Buildium - a game-changer that has revolutionized the way I manage properties. With a sophisticated yet user-friendly interface, Buildium stands out as the pinnacle of efficiency and effectiveness in property management systems. One of the standout features of Buildium is its seamless integration of resident-centric functionalities. From simplified communication channels to automated balance due notifications, this platform ensures that both residents and management are always in sync. The ability to effortlessly email statements and notifications has not only streamlined our operations but has also enhanced our overall customer service experience. Managing financials can often be a complex task, but with Buildium, it becomes a breeze. The platform's robust financial tools enable quick and easy import/export capabilities, allowing us to stay on top of our financial game with minimal effort. Moreover, the systematic approach to maintenance tickets has been a game-changer. The ability to update residents on repair progress and schedules not only fosters transparency but also reinforces our commitment to excellence in property maintenance. Every interaction with Buildium reinforces the notion that our residents are our top priority. By showcasing our proactive approach to repairs and maintenance, we not only reaffirm their importance but also instill confidence in our management capabilities. The platform's array of features and functionalities are a testament to its unparalleled value in the realm of property management. In essence, the pros of Buildium are limitless, each feature contributing to an unparalleled property management experience. For anyone seeking a comprehensive and efficient property management solution, I wholeheartedly recommend Buildium. It's not just a software platform; it's a catalyst for success in property management. R
Rebecca Wight
Great options and support
I cannot speak highly enough about my experience with Buildium. The platform offers an array of capabilities that have truly streamlined my property management processes. From tracking financials to handling maintenance requests, Buildium has become an indispensable tool for me. What truly sets Buildium apart, though, is the exceptional support team. Whenever I've encountered an issue or simply needed guidance on using a particular feature, the support staff has gone above and beyond to assist me. Their kind and knowledgeable assistance have been invaluable, and I am grateful for their dedication to helping their customers succeed. Overall, Buildium has exceeded my expectations in every way. It is evident that they truly care about their customers and are committed to providing top-notch service. I cannot imagine managing my properties without Buildium, and I highly recommend it to anyone in the property management industry. Thank you, Buildium, for making my job easier and more efficient. C
Chris Mauzy
Long-term client for 13+ years, growing concerns
As a loyal client of Buildium for over 13 years, my journey with the platform has been filled with highs and lows. While Buildium has provided me with reliable service over the years, I have encountered a few bumps along the way that have sparked some concern. The platform's promising new features have often faced delays, leaving me eagerly awaiting their arrival for extended periods. Additionally, I found myself blindsided by changes to listing syndications that directly impacted my operations. It was only after bringing these issues to Buildium's attention that they were addressed, highlighting a need for better communication and transparency. Despite these challenges, my longstanding relationship with Buildium has given me hope for positive changes in the future. I am eagerly anticipating improvements that will enhance the platform's usability and ensure a seamless experience for clients like myself. Overall, my experience with Buildium has been marked by dedication and a genuine desire to improve. I am optimistic that the platform will take my feedback to heart and continue striving to provide outstanding service for years to come. C
Chris Mauzy
Building Dreams with Buildium: A Journey of 13+ Years
Having been a loyal client of Buildium for over 13 years, I can attest to the journey we have shared together. Through ups and downs, Buildium has been a crucial part of our business operations. While the longevity of our partnership speaks volumes, recent concerns have sparked a need for reflection. As we navigate the evolving landscape of property management, it's essential for service providers like Buildium to stay ahead of the curve. New features hold the promise of innovation and efficiency, yet delays in their implementation can challenge our workflow. The frustration of waiting for functionalities that remain elusive resonates deeply. Moreover, changes to listing syndications caught us off guard, underscoring the importance of transparent communication. Discovering these alterations only after facing significant repercussions highlighted a gap that needs to be addressed. Clear and timely updates are paramount in ensuring seamless operations for clients like us. Despite these challenges, our hope remains steadfast. We envision a future where Buildium continues to enhance its offerings, delivering solutions that align with our evolving needs. Building on the foundation of our enduring partnership, we look forward to seeing proactive changes that strengthen our collaboration and drive mutual success. In the spirit of growth and improvement, we eagerly anticipate the positive transformations that will propel us towards our shared goals. Let our journey with Buildium be defined not only by the years behind us but by the promising possibilities that lie ahead. R
RJ R.
We have been with Buildium now about 60…
Providing Exceptional Support and Innovation I cannot help but express my gratitude for Buildium and the exceptional experience it has provided me in just 60 days. Initially, I was drawn in by the seamless onboarding process, which set the tone for what was to come. The access to support has been a game-changer, especially when compared to my previous struggles with another platform. Although there are some features that I wish were included in the current platform, I am confident that Buildium's dedication to innovation will address these gaps in due time. The continuous improvements and forward-thinking approach are clear indicators that Buildium is a platform that I can truly grow with. I am excited to be a part of this journey and look forward to the future advancements that will undoubtedly elevate my experience even further. Buildium has not only met my expectations but has shown me a level of support and commitment that surpasses anything I have encountered before. Thank you, Buildium, for making property management an effortless and rewarding endeavor. R
RJ R.
Buildium: A Platform for Growth and Superior Support
Transitioning to Buildium has been a game-changer for our property management business. Within the first 60 days, we experienced a seamless onboarding process, a stark contrast to our previous struggles with support access at Appfolio. The difference in customer support has been night and day, with Buildium exceeding our expectations. While there are a few features we hope to see added in the future, we appreciate Buildium's commitment to innovation and continual improvement. It's evident that they are dedicated to providing a platform that evolves with our needs, making it a valuable long-term solution for our business. We are excited to continue growing with Buildium and can confidently recommend it to others seeking a reliable and supportive property management platform. G
Glenn Russell
Seamless Property Management Made Easy with Buildium Software
I cannot stop raving about Buildium software! This sophisticated product has revolutionized the way I manage my properties. Whether you're a tech novice or an expert, this user-friendly software is tailored to meet your needs. The more features you explore, the more you'll appreciate its seamless performance. From electronic payments to document management and leasing, every aspect adds value to your property management experience. The integrations are a game-changer, and the training videos are a lifeline for getting started and streamlining your processes. Thank you, Buildium, for making property management a breeze!
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Introduction:
Buildium.com is a leading property management software that offers an all-in-one solution for property managers, landlords, and community associations. With a robust set of features and an intuitive platform, Buildium streamlines and automates property management tasks, saving time and enhancing efficiency.
Pros:
- Comprehensive Features: Buildium offers a wide range of features, including accounting, tenant screening, lease management, maintenance tracking, and online rent collection.
- User-Friendly Interface: The platform is designed to be intuitive and easy to navigate, allowing users to quickly access and manage their property-related tasks.
- Cloud-Based Solution: Buildium is a cloud-based software, enabling users to access their data securely from anywhere, on any device with an internet connection.
- Integration Capabilities: It seamlessly integrates with popular third-party software, such as QuickBooks and MailChimp, enhancing productivity and streamlining workflows.
- Automated Communication: Buildium allows automated communication with tenants, vendors, and owners, saving time and improving tenant satisfaction.
Cons:
- Learning Curve: While the platform is user-friendly, some users may require a learning curve to familiarize themselves with all the features and functionality.
- Limited Customization: Some users may find the customization options limited compared to other property management solutions.
User Experience:
Buildium offers a positive user experience with its intuitive interface and comprehensive features. Users can easily navigate through the platform, access essential information, communicate with stakeholders, and perform property management tasks efficiently.
Pricing and Value for Money:
Buildium offers flexible pricing plans based on the number of units managed. The pricing is competitive and provides excellent value for money, considering the extensive features and benefits it offers. Additionally, Buildium offers a free trial, allowing users to experience the platform before making a commitment.
Customer Service:
Buildium provides exceptional customer service with various support channels, including phone, email, and live chat. The support team is knowledgeable, prompt, and readily available to assist with any queries or technical issues users may face.
Product Quality and Selection:
Buildium is renowned for its high-quality property management software. The platform is regularly updated and improved, ensuring a seamless user experience and efficient property management. Additionally, Buildium offers a wide selection of features, catering to the diverse needs of property managers and landlords.
Website Usability:
The Buildium website is well-designed, with an easy-to-navigate layout and informative content. Users can quickly find relevant information about the product, pricing, features, and customer testimonials. The website also provides access to resources, including webinars, guides, and an extensive knowledge base.
Returns and Exchanges:
Buildium has a transparent policy regarding returns and exchanges. Users can cancel their subscription within a specified timeframe, and refunds are processed according to the company's terms and conditions.
Promotions and Discounts:
Buildium occasionally offers promotions and discounts, which are announced on their website or through newsletters. These promotions provide an opportunity for users to avail themselves of discounted pricing or additional features.
Reputation:
Buildium has earned a strong reputation in the property management industry. It is highly regarded for its excellent software performance, comprehensive features, and exceptional customer service. Positive reviews and testimonials from satisfied customers further contribute to its credibility.
Payment Options:
Buildium accepts various payment options, including credit cards and electronic funds transfers. The platform ensures payment security and provides a seamless billing process for users.
Loyalty Programs:
Buildium does not currently offer a loyalty program. However, it focuses on providing continuous value and customer satisfaction through its robust software and exceptional support.
Customer Reviews:
Buildium has received overwhelmingly positive customer reviews. Users appreciate its user-friendly interface, extensive feature set, and exceptional customer service. The platform has helped property managers streamline their operations, improve tenant experiences, and increase overall efficiency.
Community Involvement:
Buildium actively engages with the property management community by organizing webinars, conducting surveys, and participating in industry events. It also provides educational resources and promotes knowledge sharing among property managers.
Shipping and Costs:
As a cloud-based software, Buildium does not involve shipping physical products. The costs associated with Buildium are based on the software subscription, which varies depending on the number of units managed and the chosen pricing plan.
In conclusion, Buildium offers a comprehensive property management solution with its robust features, user-friendly interface, and exceptional customer service. It is a trusted and reputable platform that helps property managers streamline operations, improve efficiency, and enhance tenant satisfaction. With its competitive pricing, Buildium provides great value for money and remains a top choice for property management professionals.