Users Voice for Bunches

3% users rated Terrible
4% users rated Poor
2% users rated Average
5% users rated Very Good
86% users rated Excellent
Pie Chart Review Representation for Bunches
Bunches Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Oct 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.8 1 4.7 4.2 2.6 3.9
Nov 2022 4.4 1 3.8 2.8 4 4.1
Dec 2022 5 5 5 5 5 5
Jan 2023 4.7 1.5 4.2 3.4 2.6 3
Mar 2023 4.3 5 5 5 5 5
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bunches.co.uk

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Detailed Bunches Review by

Introduction

Bunches is a UK-based flower delivery company, founded in 1989. Over the years, they have been delivering fresh flowers all over the UK, and they have gained a great reputation for their beautiful and affordable bouquets. Bunches.co.uk focuses on delivering fresh flowers and gifts across the UK, with an emphasis on affordable prices, great customer service, and high-quality products.

Pros and Cons

Pros:
  • Affordable prices
  • Great customer service
  • High-quality products
  • Wide range of products from flowers to hampers and gifts
  • Free chocolates with every order
Cons:
  • Not many same-day delivery options
  • No international shipping

User Experience

The website is user-friendly, easy to navigate and provides clear information about their products, prices and delivery options. Bunches.co.uk allows users to choose from a wide range of beautiful bouquets, hampers and gifts, and has many filter options to help users find what they are looking for.

Pricing and Value for Money

Bunches.co.uk offers affordable and competitive prices for their products, with prices ranging from £19.99 for a beautiful bouquet of flowers to £39.99 for a luxury hamper. In addition, Bunches.co.uk offers excellent value for money, with each order including a free box of chocolates and a personalised message card.

Alternatives

There are various alternatives to Bunches.co.uk when it comes to flower delivery services in the UK. Some of these include Bloom & Wild, Serenata Flowers, Moonpig, and Interflora.

Customer Service

Bunches.co.uk has a great reputation for their customer service, with a friendly and knowledgeable team ready to help via email, phone, and social media. They also have a dedicated FAQ section on their website that covers most common questions and concerns.

Product Quality and Selection

Bunches.co.uk offers a wide range of quality products, from beautiful flower bouquets to delicious hampers and gifts. They guarantee that all their products are sourced from the freshest and highest quality products.

Website Usability

Bunches.co.uk has a well-designed and easy-to-use website, with clear product descriptions, images, and filter options to help users find what they are looking for. The website is optimized for mobile devices, making it easy to browse and order from anywhere.

Returns and Exchanges

Bunches.co.uk offers a 7-day guarantee for all their products. If for any reason a customer is not satisfied with their order, they can contact customer service to arrange for a refund or exchange.

Promotions and Discounts

Bunches.co.uk offers various promotions and discounts throughout the year, such as seasonal discounts and special offers for new customers. Customers can sign up for their email newsletter or follow them on social media to stay updated on their latest promotions and discounts.

Reputation

Bunches.co.uk has built a great reputation over the years, with many positive reviews and ratings from satisfied customers. They are known for their affordable prices, high-quality products, and great customer service.

Payment Options

Bunches.co.uk accepts various payment options, including credit cards, PayPal, and Amazon Pay. They also have a secure checkout process to ensure that all transactions are safe and secure.

Loyalty Programs

Bunches.co.uk offers a loyalty program called "Posy Points", where customers can earn points for every purchase they make. Points can then be redeemed for discounts on future purchases.

Customer Reviews

Bunches.co.uk has many positive customer reviews and ratings on various platforms such as Trustpilot and Google Reviews. Customers praise their affordable prices, high-quality products, and great customer service.

Community Involvement

Bunches.co.uk is involved in various community projects and initiatives, such as supporting local charities and promoting sustainable and ethical sourcing practices.

Shipping and Costs

Bunches.co.uk offers various delivery options, with standard delivery starting at £3.99. They currently do not offer international shipping. Customers can choose their preferred delivery date and time during the checkout process.

Bunches Recent User Reviews

User Rating

5 stars

98

4 stars

12

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Reviewer Name: Mrs Gloria Lane

Review Submission Date: 2023-01-19

Review Title: Easy to order goods required
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Review Description: Easy to order goods required, Delivery on time with updates on when the items were received. Especially when they are birthday presents.

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Reviewer Name: Margaret Wakefield

Review Submission Date: 2023-01-18

Review Title: the dog planter
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Review Description: Ordered the dog planter yesterday as a birthday gift. It arrived today as requested and the recipient was thrilled with it. Well packaged and good plant. After many unhappy experiences with flower deliveries in the past I will be using this company again

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Reviewer Name: Mrs Susan Whyte

Review Submission Date: 2023-01-17

Review Title: Afternoon Tea hamper order
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Review Description: This time I ordered an Afternoon Tea hamper for a friend's special birthday. She was very surprised and pleased to receive it via DPD which was the intention!(Thought the carriage was a little expensive though) Easy to order and rewards given to use next time. Have done several flower orders too with no problems.

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Reviewer Name: Mrs Ann Powell

Review Submission Date: 2023-01-16

Review Title: Cheese Hampers
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Review Description: Yet again, all delivered safely and on time. Let down before Xmas with courier (DPD) but Buches very helpful and refunded Many thanks

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Reviewer Name: Golden

Review Submission Date: 2023-01-16

Review Title: Unpleasant customer service
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Review Description: I typed a many paragraphed explanation about how poorly I was spoken to after delivery was late, but for your own sanity I'll just let you know their customer service isn't acceptable. Don't use this company.

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Reviewer Name: SW

Review Submission Date: 2023-01-14

Review Title: Product good but delivery disappointing
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Review Description: Product good, price good, delivery on time, ordering process online good, tracking good but let down at final stage by delivery. I gave details of the safe place to leave the parcel but this was ignored. In the morning, I received a photo of the parcel sitting right in front of the door, plainly visible from the footpath. Parcel theft is a rising crime so I was very concerned that it would be stolen. I had to wait several hours to be reassured that the parcel had been safely found. The stress of that wait spoilt the otherwise good experience.

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Reviewer Name: Gillian Reid

Review Submission Date: 2023-01-14

Review Title: My son in law was very pleased with his wine and cheese gift
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Review Description: I have been ordering from Bunches for some time now and am always pleased. Lots of choice and delivery is always on time, plus good value for money.

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Reviewer Name: Carol Airey

Review Submission Date: 2023-01-12

Review Title: Appalling quality
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Review Description: My daughter received a Rhubarb & custard " bunch" for her birthday. Half of the carnation sprays had broken stems and the standard of the flowers was appalling nothing like the photograph examples on the website. I have seen better flowers on a garage forecourt. Would never use them.

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Reviewer Name: JND

Review Submission Date: 2023-01-11

Review Title: Full marks for complaint resolution
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Review Description: I complained on trust pilot about the state of the first bunch of flowers I received from Bunches. They contacted me, took trouble to sort out my complaint and have now sent me some fresh flowers. Full marks for the way they have dealt with the complaint and the replacement flowers are in good order

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Reviewer Name: Bertie A

Review Submission Date: 2023-01-11

Review Title: Excellent service
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Review Description: Product was delivered as displayed and described. Our request was promptly and efficiently delivered. All in all a pleasant negotiation. Thank you