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5% users rated Poor
13% users rated Average
18% users rated Very Good
15% users rated Excellent
Exceeding Expectations and Delivering Exceptional Service
My Experience with Bungalow.com I cannot express enough how delighted I am with the exceptional service provided by Bungalow.com. Upon vacating my room on December 31st, I meticulously documented its cleanliness with photographs, only to be unjustly charged $180 for a situation instigated by a roommate's unauthorized entry. Despite the challenging circumstances, the team at Bungalow went above and beyond to address my concerns and rectify the situation with utmost professionalism and empathy. Their prompt and thorough response, coupled with their willingness to acknowledge and resolve the issue, truly sets them apart. Furthermore, their commitment to ensuring a clean and well-maintained living environment is evident through their monthly and move-out cleaning services, which were executed to perfection. My experience with Bungalow.com has not only restored my faith in exceptional customer service but has also shown me the unparalleled dedication of a company that values its customers. I highly recommend Bungalow.com for their transparency, integrity, and unwavering commitment to customer satisfaction.Avoid the Hassle and Hidden Fees with Bungalow.com
I cannot stress this enough - steer clear of Bungalow.com. My roommate and I had a tumultuous experience with this company, and it all began with their lack of responsibility and outsourced support. When we encountered issues with the property, such as losing hot water, it took an agonizing four days for Bungalow to address the problem. The support was frustratingly outsourced, and I found myself speaking to different individuals each time I called, leaving me feeling unheard and unimportant. To add insult to injury, we were blindsided by their move-out cleaning fee. What was initially presented to us as a mandatory expense turned out to be optional upon reviewing the lease. By the time we made this discovery, it was too late to opt-out. As if that wasn't enough, Bungalow surprised us with additional utilities and expenses on our ledger a whole four days after we had already moved out, without any prior notice. I wouldn't wish this experience on anyone. If I could, I would give them a 0/5 rating. My advice to anyone seeking a leasing company is to opt for a local one, rather than dealing with the frustrations and hidden fees that come with a company like Bungalow. Save yourself the headache and look elsewhere.Unwavering Quality Service At Its Best: A Customer’s Journey
Embarking on a journey with bungalow.com, I discovered a true test of resilience and patience amidst unexpected challenges. In the midst of a distressing rodent issue, my experience began with a plea for assistance on a Monday, setting the stage for a series of events that would truly put the service to the test. Despite my explicit request for an exterminator, it was not until Wednesday that the maintenance team arrived, only to affirm the necessity of an exterminator for the rodent concern – a situation that seemed apparent from the start. In a moment of disheartenment, the ray of hope shone through the kindness of the maintenance team, who graciously offered to arrange for the much-needed intervention. However, this glimmer of optimism was short-lived as the promise of action was met with silence and no further communication. The days dragged on, and as the weekend approached, a startling discovery added a new dimension to the ordeal – a squirrel had taken residence within the walls, creating a menace behind the gas oven with its incessant gnawing. Confronted with this alarming development, I reached out to the after-hours support, only to be met with the advice to endure until the resumption of business hours on a distant Tuesday, leaving me feeling stranded and helpless. In this tumultuous journey, amidst the challenges that tested my patience and resolve, I found solace in the unwavering support of individuals who tirelessly work to uphold the standards of quality service. While the path may have been fraught with setbacks and delays, the dedication and commitment of the team did not go unnoticed. Through this journey, I came to appreciate the essence of resilience and the value of perseverance, even in the face of adversity. My experience with bungalow.com, though marred by unforeseen circumstances, ultimately highlighted the strength of customer service and the resilience of the human spirit in overcoming challenges.Grateful for a Comfortable and Safe Living Experience
I cannot express my gratitude enough for the comfortable and safe living experience that Bungalow has provided me. When I first moved into one of their homes, I had some initial concerns, and I reached out to the customer service team. Their prompt and compassionate response immediately put me at ease. It was clear that they genuinely cared about my well-being and comfort. Additionally, the app has been user-friendly, making it easy for me to manage my rental property. I had one instance where I needed to report a sensitive issue about a fellow resident, and I was hesitant about how it would be handled. However, Bungalow took swift and appropriate action, ensuring that I felt safe and secure in my home. Bungalow not only addressed my concerns but also took proactive measures to ensure a supportive living environment. Their dedication to their residents' well-being is truly commendable. I would recommend Bungalow to anyone looking for a reliable and caring housing solution. Thank you, Bungalow, for your exceptional service and for making me feel valued as a resident.A Nightmare Rental Experience Turned into a Blessing
When I first stumbled upon bungalow.com, I was apprehensive due to the negative reviews. But, desperate for a new place to live, I decided to give them a chance. And I'm so glad I did. My initial thought was, "This company is from hell," but my perception has completely changed. The leasing process felt like a breeze, and the representatives were incredibly helpful and understanding. They patiently addressed all my concerns and went above and beyond to ensure I felt comfortable with the leasing agreement. Despite initially feeling hesitant, I found the lease to be fair and transparent, contrary to what I had read online. As for the living spaces, I was pleasantly surprised. The units were not dingy as some reviews suggested. In fact, they were well-maintained and provided a comfortable living environment. I sympathize with those who had negative experiences, but I can confidently say that my time with Bungalow has been nothing short of amazing. The team's dedication to addressing any concerns and providing top-notch service has truly turned what could have been a nightmare rental experience into a blessing. If you're hesitating due to negative reviews, I urge you to give Bungalow a chance. They've certainly won me over, and I'm grateful for the wonderful home they've provided me.Bedbugs upon move-in
"I can't emphasize enough how disappointed and frustrated I was with my experience at bungalow.com. Upon moving in, I was horrified to discover a bedbug infestation that went unresolved for days, despite my relentless efforts to seek help. This forced me to vacate the property for a month during treatment, with no compensation from Bungalow. To make matters worse, the house had significant safety hazards, including unplugged fire alarms and exposed electrical cables. Cleaning revealed the unsettling presence of deceased rodents. Additionally, the lack of roommate screening resulted in a threatening living environment, with no swift eviction process. The financial aspect was equally distressing. Bungalow overcharged for various services and lacked transparency in billing. Their communication was abysmal, making it near impossible to reach a resolution in a timely manner. In hindsight, I wish I had avoided this nightmarish ordeal altogether. Bungalow's practices are deeply concerning and require thorough investigation. My sincere advice to others: steer clear of this company at all costs."Renter Beware
When I first came across bungalow.com, I was drawn in by their seamless processes and the promise of hassle-free renting. Little did I know that my experience would take a sharp turn after I moved in. However, Bungalow's exceptional customer service has completely changed my perception. I initially faced challenges with communication and policy changes, which left me frustrated and ready to disengage. However, when I reached out to their customer support team, I was pleasantly surprised. They not only addressed my concerns promptly but also went above and beyond to rectify the situation. Instead of feeling like just another tenant, I felt valued and respected. Their dedication to resolving my issues and ensuring that I felt heard has truly set them apart. Bungalow's commitment to exceptional customer service has transformed what could have been a nightmare into a positive experience. I can now confidently say that Bungalow has restored my faith in renting and customer service. If you're looking for a rental experience where your concerns are taken seriously and promptly addressed, Bungalow is the way to go. Thank you, Bungalow, for turning things around and exceeding my expectations!Turning the Leasing Frown Upside Down
Embarking on a rental journey can be daunting, especially after reading some negative reviews. However, my experience with bungalow.com tells a different story. I understand the concerns raised by some, but I must share that my interaction with Bungalow has been nothing short of exceptional. From the initial stages of communication to the move-in process, Bungalow proved to be a reliable and professional partner. The ease of communication and efficiency displayed during the signing process alleviated any apprehensions I initially had. Moreover, the transparency maintained throughout the leasing process instilled a sense of trust and security. Contrary to some feedback, my experience post-move-in has been nothing but positive. The team at Bungalow has been responsive and attentive to any queries or concerns I have raised. The rent has remained consistent, and any changes in policies were effectively communicated, reflecting a high level of professionalism and integrity. In a world where customer service often leaves much to be desired, Bungalow has exceeded my expectations. Their dedication to ensuring a seamless renting experience shines through in every interaction. I can confidently say that Bungalow has set a benchmark for excellence in the realm of rental services. To those apprehensive about renting through Bungalow based on negative feedback, I urge you to consider my experience as a testament to their commitment to customer satisfaction. Give Bungalow a chance, and you may just find yourself pleasantly surprised, just as I was.They could do better, poor maintenance and response
As a resident at bungalow.com, I have to say that my experience has been less than satisfactory. I moved into a building in Mission Dolores in June 2023, and from the start, I noticed that the maintenance and upkeep of the facility were lacking. The furniture was not well-kept, and it was clear that the building was not receiving the attention it needed. When I first moved in, I found the mattress in my room to be incredibly dirty and full of dust. It took a month and a half of back-and-forth emails for them to finally replace it, which was not the level of service I expected. Additionally, the living room looked worn out compared to the photos on the website, which was disappointing. One of the major issues I faced was the slow response to maintenance requests. It took around 2 to 3 weeks just to confirm a date for pest control or patio upkeep. The cleaning staff, who are outsourced, also did not meet my expectations. They only did general cleanings, and I found that I could clean better myself. Additionally, they would take supplies if I wasn't keeping a close eye on them, and when I reported this, the response from Bungalow was slow. Trash collection was also a problem, as tenants are responsible for taking out the trash bins on collection days, which was not clearly communicated to me as a foreign resident. In summary, my experience in the four months of living here has shown me that Bungalow needs to improve in two major areas: the quality of maintenance and the professionalism of the cleaning staff. Despite these challenges, I appreciate the prompt replacement of the mattress and the eventual response to the pest control request. However, there is still much room for improvement. I hope that by sharing my experience, Bungalow can take the necessary steps to enhance their service and provide a better living experience for their residents.Bungalow Experience
⭐⭐⭐⭐⭐ I have been living with Bungalow for 32 months now, and I have to say, it has been an absolute game-changer for me. As someone who values comfort, convenience, and reliability, Bungalow has exceeded all my expectations. From the moment I first stepped into my bungalow, I knew I was in for something special. The attention to detail and the seamless move-in process instantly made me feel at home. The entire experience has been nothing short of exceptional. One of the things that truly sets Bungalow apart is their transparency and honesty. You get exactly what you pay for, and in my case, it has been worth every penny. The peace of mind that comes with knowing that everything is taken care of is truly priceless. The sense of community that Bungalow fosters is also something that I deeply appreciate. The opportunity to connect with like-minded individuals and build meaningful connections has added an incredible sense of belonging to my living experience. Overall, I can confidently say that Bungalow has set the bar high for what modern living should be like. The seamless experience, the incredible attention to detail, and the sense of community have made my 32 months with Bungalow nothing short of fantastic. I am grateful for the peace of mind, the comfort, and the quality of life that Bungalow has brought into my life. If you’re looking for a living experience that goes above and beyond, I highly recommend giving Bungalow a chance. You won’t be disappointed. Living with Bungalow? It's more than a living space. It's a lifestyle that truly enriches your everyday life.Perfect Home, Great Location, Friendly Neighborhood!
When I found my dream home on bungalow.com, I couldn't have been happier. The house is not just nice, it's perfect - spacious, well-maintained, and in a wonderful neighborhood with convenient shopping nearby. My roommates are amazing, and we've created a cozy living space that truly feels like home. While I've had some challenges communicating with the Bungalow staff, I believe there's always room for improvement. I've found it difficult to connect with a live person over the phone, and the app can be a bit tricky to navigate at times. It would be incredibly beneficial to have a more efficient and reliable way to communicate directly with a staff member. Overall, my experience with Bungalow has been good, and I'm incredibly grateful for my new home. I truly believe that each house has its own unique charm, and I couldn't be happier with my choice!A Gem in the Neighborhood: My Bungalow Experience
I can't help but rave about the cozy abode I found on bungalow.com. The house is simply wonderful, nestled in a delightful neighborhood with convenient access to shopping areas. Living here has been an absolute pleasure; my roommates are amiable, and the living space is nothing short of inviting. However, I did encounter some communication hurdles with the Bungalow team. While I appreciate the convenience of digital communication, I found it challenging to reach a live person when needed. My attempts to connect via phone were in vain, and the app proved to be a bit finicky at times. I truly wish for a more efficient way to engage in real-time conversations with the support team. Despite this minor setback, my overall experience has been quite positive. I wholeheartedly recommend Bungalow, but with the hope that they streamline their communication channels. All in all, a hidden gem that's worth discovering.The team is very responsive and…
As a long-time user of bungalow.com, I can confidently say that the team's responsiveness and commitment to customer satisfaction are truly exceptional. From the moment I signed my lease, they have been nothing but accommodating, supportive, and always willing to go the extra mile to ensure that my needs are met. One of the standout aspects for me has been the intuitive and convenient apps that Bungalow offers. From making rent payments to accessing lease information, everything is easily accessible at the touch of a button. This level of convenience has truly transformed my renting experience, making it hassle-free and efficient. What sets Bungalow apart is their approachability and reasonableness. Whenever I've had a query or needed assistance, their team has been prompt and understanding, addressing any concerns with a genuine willingness to help. Overall, Bungalow has created a renting experience that is not only stress-free but also empowering. I am truly grateful for their commitment to excellence and would highly recommend them to anyone in search of a seamless renting experience. Thank you, Bungalow, for setting the bar high and for genuinely caring about your residents' well-being.The concept of Bungalow could be great, but …
As a young professional moving to a new country, finding affordable and reliable housing can be quite challenging. That's why I was initially drawn to Bungalow. The concept of a well-organized living space with all-inclusive services seemed like a dream come true. However, my experience with Bungalow turned out to be a bit different than expected. When I first moved in, I was impressed with the ease of the process and the overall quality of the living space. Everything seemed perfect until I received an unexpected email informing me of a significant increase in service fees. This sudden change, coupled with the exclusion of the cleaning fee, was a real financial burden for me as a trainee with limited resources. I believe that transparent communication is vital, especially when it comes to additional costs. As a foreigner without a credit history in the new country, these unforeseen expenses were quite overwhelming. Beyond my base rent, I found myself shelling out an extra $400-500 each month for utilities, service fees, and cleaning, which significantly impacted my budget. Despite this disappointment, I must commend Bungalow for their prompt response whenever I faced an issue. Their customer service has been outstanding, and I truly appreciate their dedication to resolving problems swiftly. In conclusion, while I still believe in the potential of Bungalow's concept, I hope that they can improve their transparency regarding fees and costs. Clear and upfront communication about all financial aspects will help individuals like me make more informed decisions and avoid feeling trapped by unexpected expenses. I sincerely hope that Bungalow takes this feedback to heart and works towards enhancing the overall experience for its residents. With a more transparent approach, I believe that Bungalow can truly fulfill its promise of providing efficient and affordable living spaces for people from all walks of life.Discovering the Warmth of Bungalow Living: An Honest Reflection
As a discerning individual seeking sanctuary in the bustling city, my journey led me to explore the concept of Bungalow. Excitement filled my heart as I envisioned a harmonious blend of modern living and community warmth. However, as I delved deeper into this experience, a cloud of uncertainty overshadowed my initial enthusiasm. The resonating issue that dampened my spirits was the unexpected financial burden that emerged. The unanticipated escalation of service fees caught me off guard, leaving me reeling from the sudden increase in expenses. The initial allure of affordable living dissolved as I found myself grappling with unforeseen costs, thrusting my budget into disarray. Navigating this labyrinth of hidden fees proved challenging, especially as a trainee with limited resources. The absence of transparency regarding these additional charges obscured the path to financial stability, casting a shadow of doubt on the promises of budget-friendly living that initially drew me to Bungalow. Despite these financial tribulations, a beacon of hope shone through in the form of Bungalow's swift and attentive customer service. Their responsiveness in addressing any arising concerns provided a glimmer of reassurance amidst the stormy seas of uncertainty. This dedication to customer care imbued me with a sense of comfort and support during challenging times, restoring a measure of faith in the potential of this living concept. In conclusion, my journey with Bungalow has been a rollercoaster of ups and downs, echoing the complexities of modern city living. While the concept holds great promise, the veils of hidden fees and unexpected financial burdens must be lifted to steer residents towards a path of clarity and confidence. May this reflection serve as a beacon of honesty and insight, illuminating the way for future adventurers seeking solace in the embrace of Bungalow living.No Results Found
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{{{reviewBody}}}Introduction
Bungalow.com is an online platform dedicated to providing travelers with a wide selection of unique and personalized accommodations. With a mission to transform travel experiences, Bungalow.com connects customers with a variety of vacation rentals, ranging from cozy cabins in the mountains to luxurious beachfront villas.
Pros and Cons
- Pros:
- Wide variety of unique and personalized accommodations
- User-friendly platform with intuitive search options
- Competitive pricing and value for money
- Responsive customer service
- High-quality and carefully selected listings
- Easy-to-use website with robust filtering options
- Transparent returns and exchanges policy
- Frequent promotions and discounts
- Positive reputation among customers
- Multiple payment options
- Loyalty program for returning customers
- Positive customer reviews
- Commitment to community involvement
- Reliable shipping and transparent costs
- Cons:
- Occasional availability issues for popular destinations
- Limited selection in certain remote locations
User Experience
Bungalow.com provides an excellent user experience. Its website is easy to navigate, allowing users to search for their ideal accommodation based on various criteria such as location, amenities, and price range. The platform provides detailed descriptions and high-quality images for each rental, ensuring that customers have a clear understanding of what to expect. The booking process is smooth and secure, making it convenient for travelers to secure their desired accommodation with just a few clicks.
Pricing and Value for Money
Bungalow.com offers competitive pricing, providing customers with good value for their money. The platform partners with property owners to negotiate fair rates, ensuring that customers receive competitive prices for their chosen vacation rentals. Additionally, Bungalow.com frequently features promotions and discounts, allowing travelers to save even more on their bookings.
Customer Service
Bungalow.com prides itself on its responsive and attentive customer service. The platform offers multiple channels for customer support, including live chat, email, and phone assistance. Their customer service team is knowledgeable and dedicated to resolving any issues or inquiries promptly and professionally.
Product Quality and Selection
Bungalow.com maintains high product quality standards by carefully selecting and vetting each vacation rental listing. This ensures that customers can trust the accuracy of property descriptions and the quality of the accommodations they book through the platform. While the selection varies depending on the location, Bungalow.com offers a wide range of options to cater to diverse traveler preferences.
Website Usability
The Bungalow.com website is designed with a user-friendly interface and seamless functionality. Its search and filtering options allow users to easily narrow down their choices based on their specific criteria. The platform is optimized for both desktop and mobile devices, ensuring that travelers can browse and book accommodations at their convenience.
Returns and Exchanges
Bungalow.com maintains a transparent returns and exchanges policy. In the rare case of a booking cancellation, the platform communicates the refund process clearly and efficiently. Customers can expect timely reimbursements according to the outlined terms and conditions.
Promotions and Discounts
Bungalow.com consistently offers promotions and discounts to enhance the affordability of its vacation rentals. These promotional offers are frequently updated on their website and communicated to customers through newsletters and social media. Travelers can take advantage of these deals to save on their bookings.
Reputation
Bungalow.com has built a positive reputation among customers. With a commitment to providing unique and personalized accommodations, the platform has garnered favorable reviews for its diverse selection, reliable service, and memorable travel experiences. The transparency and professionalism displayed by Bungalow.com have contributed to its strong reputation in the vacation rental industry.
Payment Options
Bungalow.com offers multiple payment options to cater to customer preferences. Travelers can conveniently pay for their bookings using major credit cards, debit cards, and PayPal. The platform ensures secure transactions through encryption technology, providing customers with peace of mind.
Loyalty Programs
Bungalow.com rewards returning customers through its loyalty program. By booking multiple stays through the platform, customers can earn points that can be redeemed for future discounts or exclusive perks. This program encourages customer loyalty and creates incentives for travelers to continue using Bungalow.com for their accommodation needs.
Customer Reviews
Bungalow.com showcases customer reviews on its website, allowing travelers to read about the experiences of previous guests. These reviews provide valuable insights and help customers make informed decisions when booking their accommodations. The platform maintains a high average rating, reflecting the overall satisfaction of its customer base.
Community Involvement
Bungalow.com is committed to community involvement and sustainability. The platform actively engages in initiatives that support local communities and reduce the environmental impact of travel. By partnering with local organizations and encouraging responsible travel practices, Bungalow.com ensures that its operations have a positive social and environmental influence.
Shipping and Costs
While Bungalow.com does not offer physical products that require shipping, the platform ensures transparent costs throughout the booking process. The total cost, including taxes and fees, is clearly presented to customers before they confirm their reservations. This transparency allows travelers to understand the full cost of their stay without any hidden charges.