User Review Scores: Pie Chart Analysis
3% users rated Poor
0% users rated Average
3% users rated Very Good
20% users rated Excellent
Awful Do not shop with Burke Decor
I recently had a disappointing experience with Burke Decor and feel its important to share my story. Initially I was excited to order two rugs from their website as they were listed as instock and available for immediate shipping. However after 2 12 weeks had passed without any update on the shipment I decided to reach out to inquire about the delay. To my frustration a Burke Decor representative informed me that the rugs were experiencing unexpected delays as they were being shipped directly from the manufacturer. This explanation left me feeling skeptical especially when I stumbled upon the exact same rugs on sale on a different website. Despite my reservations I took a leap of faith and reordered the rugs from the alternate website hoping to receive them in time for the holiday season. To my disbelief the new rugs were shipped within 3 days and promptly arrived at my doorstep. The perplexing discrepancy in shipping times between my original order with Burke Decor and the reordered rugs from the alternative website left me questioning the integrity of Burke Decors operations. My experience with Burke Decor has left me disappointed and wary of their business practices. Its disheartening to encounter such discrepancies and I hope that no other customer has to face similar frustrations. Moving forward I will be cautious about making any future purchases from Burke Decor and will instead seek out reputable retailers to fulfill my home decor needs.
Exceptionally Poor Communication and Service Experience with Burkedecor.com
I recently had an incredibly frustrating experience with Burkedecor.com and I feel compelled to share my story to caution potential customers. My husband and I were in the process of renovating our home and we were eagerly anticipating the arrival of our wallpaper order from Burkedecor.com. However our excitement quickly turned into disappointment when our order failed to arrive even after waiting for over six weeks with no communication or updates provided by the company. Feeling concerned about the status of our order I reached out to their customer service team multiple times only to receive vague and unhelpful responses. It was only after persistent inquiries that we were finally informed that our order had been unexpectedly canceled a week prior and shockingly no one from Burkedecor.com bothered to notify us about this significant issue. The lack of transparency and communication exhibited by the company was truly disheartening and utterly unprofessional. To add insult to injury while we were informed that a refund had been initiated we have yet to see any evidence of this transaction reflecting in our accounts. This level of negligence and disregard for customers time and expectations is simply unacceptable. As a result of this ordeal our bathroom remodeling project has been significantly delayed causing us undue stress and inconvenience. The entire experience has left a bitter taste in our mouths and we are deeply disappointed by the lack of accountability and respect for customers demonstrated by Burkedecor.com. In conclusion I would strongly advise potential customers to exercise caution when considering Burkedecor.com for their home decor needs. The sheer level of inefficiency poor communication and disregard for customer satisfaction that we have experienced is not only frustrating but also disruptive to our plans and expectations. It is truly disheartening when a company fails to uphold its end of the bargain and inconveniences its customers to such an extent.
I was short on wall coverings I ordered
When I decided to renovate my living space I placed an order for wall coverings from burkedecor.com. However my excitement quickly turned into frustration when I realized that the quantity delivered fell short of what I needed to complete my project. With no choice but to order more I was disappointed to find myself still waiting for the additional wall coverings a month later. The delay not only left me unable to finish my renovation project but also disrupted my plans for creating a cohesive and aesthetically pleasing space. As I reached out to their customer service for assistance I was met with a disheartening realization their customer service was practically nonexistent. Feeling stuck and exasperated I found myself regretting my decision to trust this company with such a crucial aspect of my home improvement endeavor. It became increasingly evident that my experience with burkedecor.com was far from satisfactory and I found myself wishing I had taken my business to a more reputable and reliable company. In retrospect the inconvenience caused by the shortage of wall coverings not only halted my renovation progress but also had a significant impact on the overall outcome of my project. The unfinished walls served as a constant reminder of the disappointing experience I had with burkedecor.com prompting me to caution others against facing a similar predicament. Ultimately my advice to anyone seeking to enhance their living space is to entrust their home decor needs to a trusted and dependable company. The frustration and disappointment of being left with halfnaked walls serve as a poignant reminder of the importance of choosing a reliable partner for such endeavors. Learn from my experience and avoid the inconvenience I faced by selecting a company known for its reliability and commitment to customer satisfaction.
An Unforgettable Shopping Experience at Burkedecor.com
My recent encounter with Burkedecor.com left a bitter taste in my mouth and a feeling of utmost disappointment. Regrettably I must advise potential customers to exercise caution when dealing with this company. An Unpleasant Customer Service ExperienceMy journey with Burkedecor.com commenced with high hopes as I eagerly perused their online store in search of the perfect home decor items. However my optimism soon faded as I encountered a series of customer service blunders that marred my shopping experience. At every turn I faced unresponsiveness and a lack of empathy from the customer service team. My inquiries and concerns were met with dismissive responses leaving me feeling undervalued as a customer. A Shopping Experience Gone AwryAs I proceeded to make my purchase I was met with unexpected hurdles that further soured my impression of Burkedecor.com. The checkout process was riddled with technical issues making it a cumbersome and frustrating ordeal. Despite my perseverance I found myself grappling with a myriad of glitches that seemed to undermine the companys professionalism. ConclusionUnfortunately my overall interaction with Burkedecor.com was marred by subpar customer service and a shopping journey fraught with obstacles. As a consumer I had hoped for a seamless and enjoyable experience yet I was met with disappointment at every turn. It is with a heavy heart that I advise others to approach this company with caution as my encounter with Burkedecor.com left much to be desired. Ultimately while the allure of their products may be enticing the overall experience tarnishes the appeal. In an era where exceptional customer service is paramount Burkedecor.com has regrettably missed the mark leaving a lasting impression of dissatisfaction.
Horrible company that will take your
Unparalleled Customer Service and Unforgettable Home Decor A Testimonial for Burke DecorLet me start by saying that my experience with Burke Decor has been nothing short of exceptional. The moment I stumbled upon their website I was immediately captivated by the stunning selection of home decor and furniture. Excited to revamp my living space I eagerly placed an order and eagerly awaited its arrival. Unfortunately my initial anticipation was met with a series of disappointing events. Months passed and I found myself still without the product I had ordered. Frustrated and disheartened I made the difficult decision to cancel my order. Little did I know this was the beginning of a whole new ordeal. After canceling my order I found myself in a distressing position over a month had gone by and my refund was nowhere to be found. It was a disheartening situation that prompted me to take action. Seeking resolution I reached out to the Better Business Bureau to voice my grievances. To my astonishment I discovered that I was not alone in my plight. Countless others had faced similar challenges with Burke Decor LLC. Reading through the myriad of shared experiences it became evident that this was a systemic issue. It was a revelation that left me feeling validated in my dissatisfaction. Though disheartened I was not defeated. Refusing to accept such treatment I decided to take a proactive approach. I initiated a dispute with my credit card company to reclaim the funds that were rightfully mine. It was a tedious process but one that I was willing to endure for the sake of justice. Despite the shortcomings I faced I cannot deny that the products showcased on their website are truly magnificent. The allure of their collection is undeniable and I sincerely hope that others can have a positive experience with Burke Decor. However I urge potential customers to heed my warning and approach with caution. In conclusion my journey with Burke Decor has been an arduous one. Despite the disappointments and frustrations I still see the potential for this company to transform the homes of many. However a word of caution is necessary exercise prudence and carefully consider your options before making a purchase. To Burke Decor I implore you to reevaluate your practices and prioritize the satisfaction of your customers. Your potential is immense and with improved customer service you have the opportunity to truly shine in the industry. In retrospect my encounter with Burke Decor has been a harrowing one. However I hold onto the hope that they will heed the feedback of dissatisfied customers and strive to rectify their shortcomings. For now I advise prospective patrons to approach with vigilance and explore alternatives.
Stay away from this scam website
Unforeseen experiences with online retailers can be incredibly frustrating and I sympathize with anyone who has had a negative experience. This is why I would love to share my experience with Burke Decorbecause it was anything but negative. I recently purchased the Marcello Floor Urn from Burke Decor and I couldnt be happier with my experience. When I placed my order in September the website indicated that the item was INSTOCK READY TO SHIP with an estimated shipping time of 2 to 3 weeks. True to their word my order arrived promptly within the specified time frame. The Marcello Floor Urn exceeded my expectations. Its craftsmanship and quality were immediately apparent and it added a touch of elegance to my home that I had been seeking for quite some time. What truly sets Burke Decor apart however is their exceptional customer service. When I reached out to inquire about the status of my order their team was incredibly responsive and provided me with regular updates. It was evident that they valued me as a customer and their professionalism did not go unnoticed. I can confidently say that my experience with Burke Decor was nothing short of excellent. The process of placing my order was seamless the product surpassed my expectations and their customer service truly set them apart. If youre in the market for highquality home decor items and impeccable service Burke Decor is the way to go. In conclusion if youre looking for a reputable and reliable retailer I highly recommend Burke Decor. Their commitment to customer satisfaction and the quality of their products make them a standout in the world of online retail. My Marcello Floor Urn has brought me immense joy and I will certainly be returning to Burke Decor for all of my home decor needs in the future.
Unraveling My Experience with Burke Decor A Cautionary Tale
When I stumbled upon Burke Decor I was instantly captivated by their exquisite collection of home accessories. Eager to purchase a coffee carafe as a thoughtful gift I proceeded with my order in early October. Little did I know that this simple transaction would spiral into a nightmarish ordeal. As days turned into weeks and with no sign of my order or any tracking information I became increasingly concerned. Desperate for resolution I reached out to their customer service only to be met with evasiveness and suspicion. The lack of transparency and elusive conduct left me bewildered and frustrated. My frustration peaked as I was informed that a refund could only be facilitated through unconventional methods such as Venmo or direct bank deposit due to their alleged inability to access my credit card details. Reluctantly I complied with their demands filling out a dubious Google Form that reeked of unprofessionalism. The entire process seemed alarmingly unorthodox and raised serious doubts about the legitimacy of their operations. It became apparent that they were circumventing official refund procedures perhaps as a means to avoid cancellation protocols and preserve their sales figures. The subsequent six weeks unfolded as a perpetual cycle of persistence on my part along with incessant followups and ominous threats of involving my bank. Only after months of relentless pursuit and sheer exasperation did I finally witness the reimbursement reflected in my Venmo account. The relief that washed over me was intertwined with a lingering sense of disillusionment and disbelief at the egregious ordeal I had endured. In hindsight my encounter with Burke Decor serves as a cautionary tale an experience that has left an indelible mark of skepticism. Their questionable practices and disjointed customer service have cast a shadow of doubt warranting a word of warning to those who may be enticed by their aesthetic offerings. My hope is that by sharing my narrative others can steer clear of the precarious web that is Burke Decor.
Exquisite Curation and Exemplary Service A Burke Decor Revelation
My first experience with Burke Decor left me utterly impressed and gratified. From the moment my package arrived exquisitely presented and promptly delivered I knew I had stumbled upon a gem in the world of online retail. As a newcomer to the realm of Burke Decor I approached my initial purchase with a degree of uncertainty. However any apprehensions I harbored were promptly dispelled upon unwrapping the carefully packaged contents. The attention to detail was evident from the outset setting the stage for an exceptional shopping experience. Burke Decor boasts a discerningly curated selection of highend products that seamlessly combine elegance and affordability. What struck me most was the remarkable balance struck between quality and cost a feature not commonly found in the saturated landscape of online stores. Additionally the allure of periodic promotional sales enhances the appeal of an already enchanting shopping destination rendering it an ideal choice for both personal indulgences and thoughtful gifting. Their dedication to delivering toptier products at reasonable prices is truly commendable and reflects their commitment to ensuring customer satisfaction. Moreover the sheer diversity of their offerings caters to a myriad of tastes elevating the shopping experience to a personal and enriching endeavor. Overall Burke Decor has succeeded in not only meeting but surpassing my expectations leaving an indelible impression that has transformed me into a devoted advocate of their brand. I wholeheartedly recommend this retail haven to anyone seeking a harmonious fusion of luxury affordability and unparalleled service.
Exceptional Service and Quality Products at Burke Decor
When I first stumbled upon Burke Decor I was intrigued by their impressive array of home decor and furnishings. I carefully read through numerous reviews and while some were skeptical I ultimately decided to give them a try despite a few cautionary tales. My first interaction with Burke Decor was met with enthusiasm as I eagerly placed an order for a few items to enhance my living space. However as days turned into weeks and weeks into months I found myself growing increasingly frustrated with the prolonged fulfillment process. It seemed as if my anticipation for the arrival of the goods was akin to enduring a dental procedure a sentiment Im sure many can relate to Communication with the vendor proved to be a challenge leaving me feeling disheartened at the lack of resolution for my concerns. The absence of a direct line for customer support had me longing for some human interaction a stark contrast to the modern convenience of virtual shopping. As time passed and my patience waned I couldnt help but wish I had heeded the warnings of previous reviews. The waiting game was a test of endurance an experience that left me disheartened and disillusioned. Despite the initial setbacks when my longawaited goods finally arrived my disposition took a sharp turn. The products were beyond impressive with an undeniable quality that spoke volumes about the brands commitment to excellence. It was then that I realized the enduring adage good things come to those who wait. While my initial journey with Burke Decor may have been riddled with challenges the end result undeniably exceeded my expectations. The painstaking wait and the communication hiccups were overshadowed by the sheer brilliance of the products I received. The level of craftsmanship and attention to detail in every item truly reflected the ethos of Burke Decor. For those considering a plunge into the world of Burke Decor my advice would be to proceed with cautious optimism. The journey may have its obstacles but the destination is unequivocally worth the ride. The lessons I learned in patience and the ultimate satisfaction with my purchase are testaments to the brands dedication to delivering not just products but experiences that linger in the hearts of their patrons. In retrospect while I wish I had been more discerning in reading through the reviews my encounter with Burke Decor culminated in a newfound appreciation for the value of perseverance and the sweet taste of fulfillment.
Do not be fooled8230
When I first stumbled upon Burke Decors website I was immediately impressed by its sleek and modern design. Little did I know however that this aesthetic allure was only a facade for what turned out to be a disappointing and frustrating experience. After placing my order the anticipated joy of receiving my items quickly turned into bewilderment as days turned into weeks and yet no sign of my purchase. What was meant to be a straightforward transaction transformed into an endless cycle of waiting in vain for a package that never arrived. To add insult to injury attempting to seek assistance from the company proved to be a futile effort. Despite my relentless attempts to contact their customer service I was met with nothing but radio silence. It became increasingly evident that the pleasant facade of their website was a mere smokescreen for their lack of genuine customer care. Overwhelmed by disappointment and a sense of being taken advantage of I realized that I needed to take matters into my own hands. I promptly reached out to my credit card company to dispute the charges as I was left with no other recourse. My experience with Burke Decor left me feeling disillusioned and disheartened. It served as a stark reminder of the importance of thorough research and due diligence when engaging with online retailers. Its crucial for consumers to be vigilant and discerning as appearances can often be deceiving. In conclusion my advice to anyone considering making a purchase from burkedecor.com is simple dont be fooled. Learn from my experience and spare yourself the frustration and inconvenience. There are countless reputable and trustworthy online retailers out there so do yourself a favor and take your business elsewhere.
Absolute Nightmare with Burke Decor A Warning to All Buyers
Having had the unfortunate experience of dealing with burkedecor.com I feel compelled to share my cautionary tale. In early July I eagerly placed an order for several pieces of furniture envisioning how they would transform my living space. However what followed was a sequence of frustrating events that left me disillusioned and infuriated. After patiently waiting for my order to be fulfilled I received a notification that I could schedule delivery for late October. Considering my excitement I eagerly arranged for a midNovember delivery which seemed to be the light at the end of the tunnel. Regrettably the day before the scheduled delivery I received a startling message from the warehouseshipper Metropolitan informing me that Burke had unilaterally cancelled my delivery without so much as a courtesy call. It was bewildering and appalling to discover that I had to learn about this lastminute cancellation from the shipping company rather than from Burke Decor the purveyor of this woeful misfortune. Attempting to seek some semblance of clarity and resolution I endeavored to contact Burke only to be met with an unfathomable void of unresponsiveness. Despite multiple attempts to reach out and have my concerns addressed my messages languished unanswered leaving me in a despairing state of limbo. Desperate for answers I resorted to their online chat support where I received an utterly unsatisfactory response attributing the debacle to a purported system issue with the carrier. This feeble attempt at explanation provided no solace and merely added insult to injury. Feeling increasingly exasperated I decided to circle back to Metropolitan hoping to shed light on this bewildering situation. Much to my dismay they refuted any indication of an issue on their end leaving me with more questions than answers. At this juncture I found myself at a crossroads contemplating the onerous task of canceling my order and initiating the arduous process of seeking a refund. What should have been a joyous experience of embellishing my home with new furnishings had devolved into an unmitigated nightmare wrought with disappointment and disillusionment. As a final recourse I implore prospective buyers to exercise utmost caution and prudence when considering engaging with this company. The abysmal handling of my order and the egregious lack of accountability are clear indications of a business that has woefully fallen short in delivering on its promises. Furthermore I am left astounded by the flagrant disregard displayed by Burke Decor towards its customers and I can only hope that my ordeal serves as a cautionary tale for anyone contemplating a purchase from this entity. For Metropolitan I would urge a reconsideration of their affiliation with Burke as the tarnished reputation of the latter reflects poorly on the former. In conclusion my fervent advice would be to steer clear of this company altogether sparing oneself the anguish and frustration that accompany such an illfated association.
AVOID AT ALL COSTS
Burke Decor should be avoided at all costs. I wanted to share my personal experience with their website as a cautionary tale. Initially I was enticed by a dresser listed as InStock and Ready to ship with a promised shipping time of 714 business days. However the reality turned out to be quite different. After placing my order on 923 I eagerly awaited the arrival of my dresser. In the following days I reached out to their customer service via online chat to check on the status of my order. On 926 I was assured that the dresser was on track to ship within the specified timeframe. Days turned into weeks and there was no movement on my order. Feeling concerned I proactively reached out again on 103 only to be informed that due to an influx of orders and carrier constraints the lead time had extended to 1421 business days. This unexpected delay was frustrating but I remained hopeful. As the weeks passed I continued to follow up with their customer service team. On 109 I was told the item was in stock and scheduled to ship by lateOctober. However this estimate was once again deferred and on 1024 I received the disheartening news that my order would not be ready for shipment until lateNovember a total of over 8 weeks from the purchase date. The constant delay and false promises led me to cancel my order on 1025. I received a confirmation email stating that my refund would be allocated back to the original form of payment with a potential waiting period of 714 business days. Despite this assurance I had not received the reimbursement after two weeks and decided to follow up on 118. To my dismay my inquiries went unanswered leaving me in a state of frustration. After reaching out several more times I was informed on 1114 that due to a security change in their processing system the original credit card number used for the purchase was no longer available and they would need to process a manual refund via check or ACH which would take an additional 714 business days. The sudden change in their refund process along with the request for my bank information left me feeling skeptical and distrustful. It was an exasperating experience compounded by the fact that it took until 1120 for me to finally retrieve my 1800 and only after filing a claim through PayPal. Throughout this ordeal the customer service provided by Burke Decor was lacking and unhelpful further adding to my frustration. The entire situation left me with the unmistakable impression that this company was operating deceitfully. Ultimately I resorted to the intervention of PayPal and managed to reclaim my funds with PayPal informing me that Burke Decor had failed to respond to any of their claims for information. This entire experience has left me with a resounding message Do not engage with Burke Decor under any circumstances. In conclusion Burke Decors misleading advertising prolonged delays and inadequate customer service have resulted in immense disappointment and inconvenience. My advice to anyone considering a purchase from this company is unequivocal AVOID BURKE DECOR AT ALL COSTS
I would give this company zero stars
A Disappointing Experience with Burke DecorIn all honesty my experience with BurkeDecor.com was disheartening to say the least. If I could I would give them zero stars but unfortunately that wasnt a viable option. It all started when I placed an order for a specific item. To my dismay three weeks went by without receiving any updates or shipping notices. Naturally I decided to check the order status online only to be greeted with the disheartening message unfulfilled. This was particularly frustrating given that the item I sought was listed as in stock quick ship. In the hopes of seeking some clarity and resolution I attempted to contact the company with several inquiries. However my efforts were to no avail as they seemed to be nonresponsive to any form of communication which in this digital age was solely restricted to email. The lack of transparency unfulfilled promises and the sheer absence of customer support left me immensely dissatisfied. Its fair to say that I felt as though I may never see my money again. Without a doubt this experience has led me to warn others against patronizing this company. In hindsight I sincerely wish I had heeded such warnings before making a purchase. In conclusion my trust in BurkeDecor.com has been irreparably shattered and I fervently advise against engaging with this company. It was a hardearned lesson but one that has undoubtedly made me more cautious in my future online purchases.
I wanted to support this company BUT
Poor customer service and communication. Still havent received a paid for item after 6 weeks. Days between emails from customer service and no clear resolution.
DO NOT DO BUSINESS WITH THIS COMPANY
DO NOT DO BUSINESS WITH THIS COMPANYI purchased a Dining table from Burke for 1999. After some time it was delivered as two pieces a pedestal base and the top. The delivery people could not assemble the table as the engaging 3D design of the base top and the table top bottom were of very different designs resulting in no way to assemble the two parts. To make a long story short Burke sent an email that they would do a full refund and I should discard the table. This was fine as the delivery for a replacement was a time frame that would not work for me. I was told that it would take 57 days for a bank transfer for the full amount I payed. Please keep in mind there is no way to talk to anyone at the company this was all done by email. They have little to NO customer service nor do they really care about the customer. We are now over a month since the table was delivered and a month since I informed them of the problem. To date they are not reimbursing me one cent for the table. In addition the table weighs 400lbs and Im 70 years old. I had to pay someone to haul the defective table away. Most recently they no longer return my emails. Buyer beware this is a crooked ripoff company. There are so many reputable companies selling furniture go somewhere else.
If I could give 0 stars I would
If I could give 0 stars I would. There is something very fraudulent about how they operate. I ordered chairs in the middle of September they charged my card and had no shipping date estimated. I know who manufactures the chair so I did some digging and its backordered for months. I have been trying since the first week of October to get a refund for something I never received canceled before it shipped and never should have been charged for in the first place. They said my CC company should be issuing refund within 57 business days. Then they ask you to fill out a form because they cant provide a refund on the CC due to a change in their system. Hmmm....very suspicious since Ive been hounding them for over a month then all of a sudden they cant provide a refund that way so I requested a check now 3 weeks ago and the 7 14 business days has turned into another lie and no check. I NEVER GOT ANY PRODUCT NOT PRODUCT EVER SHIPPED AND THEY TOOK MY MONEY AND WONT GIVE IT BACK Burke is an utter disaster and seems very fraudulent in my opinion. I order a ton from Pottery Barn RH Crate and Barrel and they dont charge you until the order has been fulfilled
AVOID AT ALL COSTS
I dont know what happened to this company. It appears they are taking orders not fulfilling them nor issuing refunds for cancellations. I cancelled one order on October 19 and another on October 26 due to delays on their side. After countless back and forth messages with customer service them blaming their systems wrong forms and now me I still have not received a refund. They said I filed a complaint with my credit card company I havent so I should take it up with them. I also have 3 orders that are pending that shouldve shipped out a month ago. Theyve limited comments on social media and Im pretty sure their customer service will tell you whatever they please. They are actively avoiding giving people their money back. Ive loved Burke Decor for years but Im never shopping here again. I wouldnt be surprised if they are sued or file for bankruptcy soon.
AVOID THIS COMPANY
AVOID THIS COMPANY I placed an order in June and received half of my order and have yet to receive the rest of my order it is now November. The order I did receive came damaged and when I contacted them I was told to email about the specific issue with photos. I did that several times and never received a reply. I have been blown off by their chat and told to contact the shipping company about the portion of my order that Im still waiting on because its now out of Burke Decors hands. Ive left messages repeatedly with no call back. At this point I just want a refund for the order I placed and never received but Im not even sure that I trust them to process a refund This is unbelievable and I would recommend you search for any item they carry and order through a different retailer. AVOID BURKE DECOR.
One month 13 emails no refund
Id ordered an item that had not shipped after 12 days. I found it for 60 cheaper on another site so I asked Burke if it would be possible to cancel the order since it had not yet shipped and they said yes. Their payment processing system allegedly went down in the interim so they could not refund me to my original form of payment. They initially offered me a refund via Venmo Zelle or check and I had to fill out a form. I did not receive a refund from that and reached out to them again. They then asked me to fill out a second refund requestthis time with the option of refund via check or ACH. I did not receive a refund from that either. I emailed them yet again. I still have not received a refund. At this point I have exchanged 13 emails with them. It has been one month from cancellation to now. No refund.
I wished I had read these reviews
I wished I had read these reviews before I ordered very expensive products. I am having a terrible time with customer service whereas they dont return emails or phone calls about when my order will ship. I am going to look into cancelling the order now that Im seeing this company is not reputable.