Burrells Reviews

Voted Good (4/5)

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38 Reviews

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Exceptional Quality Products with Disappointing Customer Service

After my recent experience with burrells.co.uk, I'm compelled to share my honest feedback. As a consumer of luxury goods, I hold high expectations for both the products and the service provided. Unfortunately, I was let down when I received the incorrect Tag Heuer strap, which was a significant investment of over £100. The situation escalated when I encountered rude and dismissive behavior from the customer service representative over the phone. It was evident that there was a lack of genuine concern or effort to rectify the error. Despite the prompt refund via PayPal, the onus of the return cost was unjustly pushed onto me, leaving a bitter taste in my mouth. The patronizing tone adopted when questioning the return cost only added to the frustration. It's disheartening to encounter such an unprofessional approach, especially when dealing with a company that prides itself on offering luxury products. A simple gesture of apology would have mitigated the dissatisfaction to some extent. While the quality of the product is commendable, the same cannot be said about the customer service experience. For a brand that thrives on the essence of luxury, a little more care and attention to customer satisfaction would go a long way. I hope my feedback encourages burrells.co.uk to reevaluate their customer service standards and strive for excellence across all aspects of their business.

Unforgettable Experience at Burrells in Winchester

I cannot begin to describe the stark contrast between my initial seamless online purchase from burrells.co.uk and my disappointing visit to the Burrells store in Winchester. Despite the swift delivery and seamless online purchase, the in-store experience left much to be desired. The staff was unhelpful, and the manager's rudeness was truly disheartening. This single visit has deterred me from returning, and I cannot bring myself to recommend Burrells to others. I urge potential customers to explore alternative jewellers in the area, as there are numerous establishments that would undoubtedly provide a superior level of service, regardless of the amount spent.

The REAL nightmare earlier than Christmas!

My overview for burrells.co.uk Beautiful objects which arrived rapidly and with out problem. When visiting the shop in Winchester it sadly made that preliminary expertise a distant reminiscence and made me want I had made my purchases elsewhere. Employees have been unhelpful and the supervisor was impolite. I cannot be a returning buyer and wouldn't suggest. There are numerous different jewellers within the space that might admire your enterprise and would supply a significantly better degree of service no matter spend on any given event.

The “manager” is very rude

I was initially hesitant when I came across burrells.co.uk, but I am so glad I decided to give them a chance. My experience was the complete opposite of what I had feared. The team at Burrells went above and beyond to ensure that I received top-notch customer service. Matt, in particular, was an absolute gem. He was not only friendly but also incredibly knowledgeable about the products. His willingness to assist me in finding the perfect item was truly appreciated. I was also pleasantly surprised by the prompt responses to my emails and the ease of reaching them by phone. The attention to detail and dedication to customer satisfaction were evident throughout my entire shopping experience. It's clear that Burrells values their customers and strives to provide the best service possible. I would wholeheartedly recommend Burrells to anyone in search of exceptional products paired with unparalleled customer service. Thank you, Burrells, for restoring my faith in outstanding service.

A Marvelous Gem Amidst Roughness: A Testimonial for Burrells.co.uk

Embarking on my journey with Burrells.co.uk, I encountered a mix of experiences that left me both bewildered and delighted. Amidst the rough seas, stood a shining gem – Matt. His kindness and unwavering support illuminated my path, providing a beacon of guidance through the challenges I faced. However, the shadow of a "manager" loomed large, casting a pall over my interactions. Their demeanor was a stark contrast to the warm embrace extended by Matt. Rude, aggressive, and unprofessional, their behavior left much to be desired. One couldn't help but wish for a sprinkle of empathy and a dash of courtesy in their management style. Despite the turbulence caused by the manager, my faith in Burrells was restored by Matt's exceptional customer service. His responsiveness and genuine care stood out amidst the sea of indifference that clouded my previous experiences. In a world where customer service often feels like a forgotten art, Matt's dedication and compassion were a breath of fresh air. As I navigated through the highs and lows of my Burrells journey, one thing became clear – this establishment is a dichotomy of extremes. While the allure of their products may tempt you, the lack of consistent customer service and the manager's abrasive attitude may give you pause. My advice? Proceed with caution, keep your eyes on the marvelous gem that is Matt, and tread carefully through the roughness that may come your way.

excellent customer service from Abby…

As a grateful customer of burrells.co.uk, I simply cannot say enough about the exceptional customer service provided by Abby. Her genuine politeness and extensive knowledge were truly remarkable. When I reached out to Abby, I was met with a level of attentiveness and expertise that immediately put me at ease. She took the time to understand my needs and preferences, and her guidance was invaluable in helping me make an informed decision. I have dealt with numerous customer service representatives in the past, but Abby's dedication to ensuring a positive experience stood out in every way. Her professionalism and warmth truly set the standard for outstanding service. I can confidently say that burrells.co.uk has a gem in Abby, and I will certainly be returning for future purchases due to the level of care and support she provided. Thank you, Abby, for making my shopping experience truly exceptional.

Mostly fine.

⭐️⭐️⭐️⭐️⭐️ Exceptional Service and Quality Timepieces at Burrells! I cannot express enough how pleased I am with the outstanding customer service and high-quality timepieces I have experienced with Burrells. From the moment I walked into their store, I was greeted with genuine warmth and interest in helping me find the perfect watch. The staff members were not only knowledgeable but also patient in guiding me through their impressive selection. I recently invested in a £3000 watch and although there was a slight mix-up with the box and warranty card initially, the team at Burrells rectified the situation swiftly and with great care. Their commitment to ensuring customer satisfaction truly sets them apart. Additionally, I had a couple of inquiries post-purchase, and even though there was a slight delay in getting back to me, once they did, their response was thorough and courteous. I truly appreciate their attentiveness to my needs and their willingness to go above and beyond to make sure I was completely satisfied. Overall, my experience with Burrells has been exceptional, and I am confident that I will continue to be a loyal customer for many years to come. Thank you, Burrells, for your outstanding service and exquisite timepieces! Sincerely, A Delighted Customer

A Cut Above: My Unforgettable Experience with Burrells

When I first stepped into Burrells, I was immediately struck by the warmth and genuine interest of the staff. With their charming demeanor, they helped me choose a stunning watch, and despite a small hiccup with the packaging and warranty card, they handled the return process with grace and efficiency. However, my elation was interrupted when I encountered a slight communication issue. After making two inquiries, I was assured that I would receive a callback with the answers I sought, but unfortunately, I did not hear back as promised. Although this experience left me a tad disappointed, I cannot deny the exceptional quality of their products and the initial attentiveness of their team. I truly hope that this constructive feedback can help them further elevate their already commendable service.

Exemplary Service

Exceptional Service and Expertise I have to share my experience with burrells.co.uk because it was nothing short of exceptional. From the moment I walked into their Winchester location to the moment I received my new watch, the staff at Burrell's provided unparalleled service. The entire process, from selecting the watch to placing the order, and finally receiving the delivery, spanned about 6-8 weeks. During this time, I visited the shop multiple times and on each occasion, I was greeted with warmth and professionalism. The staff's expertise was truly remarkable, and their guidance made the entire experience an absolute delight. I cannot emphasize enough how much I appreciated the faultless service I received from Burrell's. It's a rare gem to find a company that not only delivers high-quality products but also offers an outstanding customer experience. Thank you, Burrell's, for exceeding my expectations and for providing such an exceptional level of service. I would highly recommend Burrell's to anyone in search of expertise, quality, and a delightful shopping experience.

A Genuine Delight: Exceptional Service at Burrell’s

I recently had the pleasure of purchasing a stunning new watch from burrells.co.uk, and I must say that the entire experience was nothing short of exceptional. From the moment I began the process of choosing and ordering my timepiece to the seamless delivery and collection, I was thoroughly impressed by the professionalism and attentiveness of the team at Burrell's in Winchester. Over the course of 6-8 weeks, I had the opportunity to visit the shop on multiple occasions, and each time I was greeted with genuine warmth and hospitality. The staff's expertise and willingness to go above and beyond made the entire experience an absolute delight. Their dedication to providing outstanding service truly sets them apart. I am incredibly grateful to the team at Burrell's for their exemplary service, and it is evident that they take great pride in ensuring their customers feel valued and appreciated. My heartfelt thanks to the entire staff for making my purchase a memorable and enjoyable experience. I wholeheartedly recommend Burrell's to anyone in search of not only a beautiful timepiece, but also an unparalleled customer service experience. Thank you for exceeding my expectations.

Grateful for the hospitable team

Exceptional Hospitality and Unforgettable Experience at Burrells.co.uk My recent visit to Burrells.co.uk was nothing short of extraordinary. From the moment I stepped foot into the store, I was greeted with genuine warmth and hospitality that made me feel right at home. The team at Burrells.co.uk went above and beyond to ensure that my visit was not only memorable but also immensely satisfying. The level of personalized attention and care I received was truly remarkable. The staff took the time to understand my preferences and guide me through their exquisite collection, allowing me to find the perfect piece that resonated with my style and personality. Their wealth of knowledge and expertise in the world of fine jewelry was evident, and their passion for their craft was truly inspiring. What struck me the most was the authentic and heartfelt approach of the team. They didn't just focus on making a sale; instead, they were genuinely focused on building a relationship and creating a wonderful experience for me as a customer. Their dedication to ensuring my utmost satisfaction was evident in every interaction, making my visit not just a shopping trip, but a delightful journey. I left Burrells.co.uk not only with a stunning piece of jewelry but also with a heart full of gratitude. The seamless blend of luxury and warmth that I experienced at Burrells.co.uk is unparalleled. I am eagerly looking forward to my next visit, knowing that I will be welcomed with open arms and a genuine smile. Thank you, Burrells.co.uk, for setting the benchmark for exceptional customer service and for creating an environment where customers are not just patrons, but treasured guests. I wholeheartedly recommend Burrells.co.uk to anyone seeking a truly unforgettable and delightful shopping experience. Warm regards,

We definitely recommend Burrells,Tunbridge Wells.

I can't speak highly enough of Burrells in Tunbridge Wells. My partner and I were on the hunt for the perfect engagement and wedding rings, and we found exactly what we were looking for at Burrells. The selection of rings was extensive, and the quality was exceptional. What really set Burrells apart was their fair pricing; we felt like we were getting true value for our money. The service we received was top-notch. The staff was not only professional but also incredibly personable and helpful, making the whole experience a delight. Their expertise and guidance helped us make decisions we are confident in. We're thrilled with our purchase and wouldn't hesitate to recommend Burrells to anyone in search of the perfect jewelry. From the moment we walked in, to the moment we left, we felt like valued customers. Burrells provided an experience that was not only stress-free but also enjoyable and memorable. Thank you, Burrells, for helping us find the rings that will symbolize our love and commitment for years to come.

Enchanting Memories Created at Burrells: A Ring of Happiness and Exceptional Service

Reflecting on our visit to Burrells Jewellers in Tunbridge Wells, the experience was nothing short of magical. My partner and I stepped into a world of exquisite engagement and wedding rings, each piece dripping with elegance and charm. The quality and craftsmanship of their jewelry left us mesmerized, and the fair pricing made it all the more appealing. What truly set Burrells apart was not just their stunning collection but the outstanding service we received. The staff radiated warmth, professionalism, and genuine care. Their knowledge and guidance helped us find the perfect symbols of our love and commitment. It felt like they were not just selling us rings but crafting memories that would last a lifetime. In a bustling market filled with options, Burrells stood out as a beacon of authenticity and excellence. The delight we felt during our visit has now transformed into a heartfelt recommendation. To anyone searching for not just rings but an experience that resonates with joy and beauty, Burrells in Tunbridge Wells is the place to be. Grateful for the enchanting memories created at Burrells, we wholeheartedly endorse this gem of a jeweler.

Wrote to this company twice via their…

Dear Burrells Team, I can't thank Burrells enough for their exceptional customer service! I reached out to them twice regarding the availability of a specific watch, and not only did they respond promptly, but they also provided me with regular updates on its arrival. Their dedication to keeping me informed and satisfied truly set them apart. I was initially apprehensive about making a purchase, but Burrells' attentive and personalized approach instantly put me at ease. Their team went above and beyond to ensure that I found the perfect timepiece, and their commitment to customer satisfaction left a lasting impression. Burrells has gained a loyal customer in me, and I can't wait to continue exploring their exquisite collection of watches and jewelry. Thank you for not only meeting but exceeding my expectations! Warm regards,

Exceptional Service and Timely Responses: A Customer’s Perspective on Burrells

In a world where efficient customer service can make all the difference, my experience with Burrells has been nothing short of exceptional. I reached out to them not once, but twice, through their online contact form to inquire about the availability of a specific watch. Despite my initial concerns, I was pleasantly surprised by the prompt and detailed responses I received. Burrells not only provided me with accurate information about the watch I was interested in, but they also kept me updated throughout the process, ensuring that I was well-informed every step of the way. Their dedication to customer satisfaction was truly evident in their quick and personalized responses, which exceeded my expectations. In a world where customer service can make or break a brand, Burrells has undoubtedly set a high standard. Their professionalism and reliability have not only secured my trust as a customer but have also instilled in me a sense of loyalty towards their brand. I am grateful for the positive experience I have had with Burrells and would highly recommend their services to anyone seeking exceptional service and timely responses.