Burrow Reviews

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Why I Regret Buying Burrow Sofas: A Cautionary Tale

After reading the reviews and doing some research, I decided to purchase a sofa from Burrow, hoping for a durable and comfortable piece of furniture. Unfortunately, my experience was nothing like what I expected. The assembly process was a struggle, with the pieces not fitting together seamlessly, leading to a narrow and uncomfortable final product. Despite being of average height, I found the seating to be incredibly awkward, with noticeable sagging and a slanted angle that made sitting or napping an unpleasant experience. Within just a few weeks, the sofa had become so unbearable that I had to consider alternative options. Ultimately, I regret my investment in the Burrow sofa and would caution others against making the same mistake.

Transformed My Space: Jade Nomad Velvet Armchair Review

As a proud owner of the Jade Nomad velvet armchair from Burrow, I can't help but gush about how it has transformed my living space. The vibrant jade color adds a refreshing pop to my room, instantly catching the eye of anyone who walks in. Not only is it visually stunning, but it's also incredibly comfortable. Whether I'm working from home or unwinding with a movie, this armchair provides the perfect blend of support and coziness. I was pleasantly surprised by how easy it was to assemble, without sacrificing sturdiness or quality. Thank you, Burrow, for creating such a stylish and comfortable addition to my home!

A Frustrating Experience with Burrow.com

My husband and I had eagerly ordered the opera media console from Burrow.com in November 2023, fully aware that it would take 10-12 weeks for delivery. The anticipation was high as we patiently waited for the product my husband was so particular about. However, as February rolled around, the estimated shipping window vanished from our account, setting off a series of frustrating events. The only mode of contacting customer service was through text or email, with no option for speaking to a live person. After receiving a text notification of yet another month's delay in shipment, I reached my breaking point. The lack of transparency and reliable communication led me to request a refund and even file a dispute with our bank. The entire experience has left me with zero confidence in Burrow.com's ability to fulfill their promises. The "customer service" setup was disheartening, to say the least. It's safe to say that I will not be ordering from this company again.

Positive Turnaround: From Zero Stars to Complete Satisfaction

When I first purchased the Nomad sectional from burrow.com, I found myself incredibly disappointed. The scratchy material and uncomfortable seats made it unbearable for anyone in the household to enjoy. The support team's initial response left me feeling frustrated, as I was told to "give it more time" and wait for the sofa to "break in." It seemed like an endless cycle of discomfort and dissatisfaction. Despite this rocky start, I decided to persist and give it a fair chance. To my surprise, the situation took a complete turnaround! The couch gradually became more comfortable as it "broke in," and the scratchy texture softened over time. It was a gradual process, but the end result was truly worth it. Looking back, I'm grateful that I didn't give up on the Nomad sectional. The initial disappointment has transformed into complete satisfaction. The support team's guidance to give it more time turned out to be invaluable. The couch that was once avoided by all adults in the household has now become the favorite spot for relaxation. I understand that the 30-day return window may seem restrictive, but I encourage anyone in a similar situation to give it a chance. Sometimes, it takes a little extra time and patience to truly appreciate the quality of a product. I am now a loyal advocate for burrow.com and their Nomad sectional. The journey from zero stars to complete satisfaction has been a remarkable one, and I couldn't be happier with the end result.

My Field Sofa: A Comfortable Investment Worth the Wait

As a first-time buyer from burrow.com, I was drawn to the allure of the Field sofa for my new apartment. Despite initial nerves due to the price tag and delayed shipping, the moment it arrived, any doubts vanished. The comfort it offers is unmatched, making it a cozy haven after a long day. The wait was worth it, for the quality and style are outstanding. Thank you, Burrow, for bringing both comfort and elegance into my home.

Transforming Spaces with Stylish Innovation

I recently embarked on a furniture shopping spree at burrow.com, and I must say, I was both impressed and slightly underwhelmed. The array of pieces I ordered - a couch, ottoman, storage bench, linens, and tables - was certainly diverse, but I couldn't shake the feeling that I wanted more in terms of design elements. While the furniture looked sleek and modern, it wasn't as sturdy as I had hoped, especially for individuals on the larger side. As I delved into assembling the items, I found the instructions to be somewhat chaotic, making the engineering process of the couch more complex than anticipated. Each piece came in its own oversized box, with numerous extra components, which added to the challenge of putting everything together. One particular item that caught my attention was the hydraulic bench. Although its design was intriguing, I struggled with opening it smoothly, often finding my fingers uncomfortably close to getting pinched during the process. I couldn't help but think that a small modification, like adding a carved handle for easier operation, could significantly enhance the user experience. In conclusion, burrow.com offers a range of innovative and stylish furniture pieces that have the potential to transform any living space. However, a bit more attention to detail in terms of sturdiness, user-friendly assembly, and ergonomic designs could truly elevate the overall customer satisfaction. Despite these minor setbacks, I appreciate the brand's commitment to unique and contemporary furniture pieces that can breathe new life into any room.

Transforming my Space with the Sleek Burrow Range Modular Sofa

In my quest for the perfect modular sofa, I stumbled upon Burrow.com and found a gem in the Burrow Range sofa. As someone with a penchant for Scandinavian interiors, I was immediately drawn to its unique and stylish design that perfectly complemented my aesthetic. What truly set this sofa apart was its versatility. Not only did it fit seamlessly into my back room, but it also offered the flexibility I needed to customize my space. Assembling the sofa was a breeze, taking just 30 minutes with my partner. The thoughtful touch of packaging the assembly items in pouches made from the same fabric as the sofa spoke volumes about Burrow's attention to detail and commitment to sustainability. From its sleek look to its ease of assembly, every aspect of the Burrow Range sofa exceeded my expectations. I wholeheartedly recommend this product to anyone in search of a modular sofa that effortlessly combines style and functionality. Thank you, Burrow, for transforming my space and enhancing my living experience!

Burrow Sofa: A Testimonial of Durability and Style

Reflecting on my experience with burrow.com, I am delighted to share my review of the Burrow sofa after six months of rigorous use by my two dogs and toddler. Opting for the elegant gray Field fabric, I was initially skeptical of its stain-resistant claims. However, to my surprise, cleaning it with a simple bleach and water mixture effortlessly maintained its pristine appearance. Beyond the product itself, the outstanding customer service stood out when I mistakenly ordered the wrong color initially. The prompt and accommodating assistance resolved the issue seamlessly, contributing to a stress-free shopping experience. Upon delivery, the sofa arrived promptly within 6 days, albeit in several sizable boxes. Assembling the sofa was a breeze, requiring two persons as advised. The end result exceeded my expectations, offering both comfort and aesthetic appeal in my living room. In addition to the sofa, I purchased a coffee table from Burrow, which complemented the sofa impeccably, resulting in a cohesive and stylish living space that receives endless compliments. Overall, my journey with Burrow has been nothing short of delightful, and I am eager to procure another sofa for our basement. The durability, style, and exceptional customer service have earned my unwavering loyalty. Thank you, Burrow, for enhancing my home with your exceptional products!

Unpredictable Delivery Dates, Frantic Communication, and Endless Disappointment

My Take on burrow.com Let me tell you about my rollercoaster ride with burrow.com. I thought I did everything right. I researched, visited their store, and double-checked delivery dates. Yet, everything went south when I placed my order in mid-November, expecting a cozy early December delivery, only to face a cascade of letdowns. Their promise to ship on Dec 25 seemed more like a holiday joke, considering the global shipping and material delays they cited on Christmas Eve. It's baffling how they didn't realize the sofa wasn't ready until the last moment. We rearranged our schedules, prepped our building, and enlisted the help of neighbors, only to receive yet another email pushing the delivery to early January. But the rollercoaster didn't stop there - the system then dared to display a late January arrival date, leaving us in disbelief. And just when we thought it couldn't get any worse, the date mysteriously extended to February 9! Trying to make sense of this madness, I attempted to reach out, only to discover their elusive customer service - no phone number, unresponsive emails, and the slim chance of getting a reply via text. To add insult to injury, we received the wrong lamp color and extra pillows that mysteriously appeared as pending shipments on our account, despite already being in our possession. My heart sinks with disappointment. We chose burrow.com based on their supposed shipping efficiency, especially since we needed the sofa for Christmas. Now, it seems like a distant dream to have it by Christmas 2024 at this rate. In a nutshell, my experience has been an emotional whirlwind, filled with shattered expectations and frustrating communication. Burrow.com, you've left me deeply disheartened.

A Three-Year Love-Hate Relationship with Burrow

After three years with our Burrow Nomad sectional, it's time to bid adieu. The journey has been a rollercoaster of emotions, to say the least. Let's start with the positives. The sleek and modern appearance of the sectional has been a standout feature in our living room, earning nods of approval from guests. However, the love affair takes a dramatic turn when we delve into the drawbacks. The sectional's structural integrity left much to be desired. Despite its initial allure, the fabric quickly succumbed to wear and tear, unable to withstand the weight of a 180-pound individual. As a result, the once-plush pillows lost their form and comfort, leaving us with persistent neck and back discomfort. The maintenance proved to be an additional hassle, with constant pilling requiring diligent upkeep with a fabric shaver. To add to the frustration, the lightweight design failed to anchor the sectional in place, leading to frequent adjustments to prevent unsightly shifts. Disillusionment peaked when the sectional revealed its true colors during a move, as fragile latches detached with alarming ease. While the Burrow Nomad sectional initially charmed its way into our home, the joy was short-lived, overshadowed by its inability to endure the test of time and regular use. As we bid farewell to this once-beloved piece of furniture, we do so with a sense of relief, turning our gaze towards sturdier and more reliable alternatives. In conclusion, the Burrow Nomad sectional may captivate with its aesthetics, but its lack of durability and comfort ultimately left us longing for a more enduring and satisfying seating option.

Three Years with Burrow: A Candid Account

After three years of using the Burrow Nomad sectional, it's time for a bittersweet farewell. While I wanted to share this on Burrow's website, unfortunately, I couldn't. So here's my honest take on the experience. Pros: The sectional has a sleek and attractive appearance that initially caught our eye and perfectly complemented our living room decor. Cons: 1. Durability: The sectional began to show signs of wear and tear, with the base unit fabric tearing due to inadequate spring support, causing discomfort and dissatisfaction. 2. Comfort: Regrettably, the sectional failed to provide enduring comfort, leading to persistent neck and back issues, making prolonged use unbearable. 3. Maintenance: The fabric exhibited extensive pilling, necessitating regular maintenance with a pilling machine, adding to the inconvenience. 4. Stability: Despite its initial appearance, the sectional proved to be light and unstable, frequently shifting position and requiring constant readjustment. 5. Quality: Disassembling the sectional revealed subpar construction, as some latches dislodged effortlessly, highlighting the use of inferior materials. In retrospect, while the Burrow Nomad sectional added an elegant touch to our living room, the shortcomings in durability, comfort, maintenance, stability, and quality outweigh the initial allure. Consequently, we're relieved to transition to a more reliable and comfortable seating option. This candid account aims to provide valuable insight for potential buyers navigating their furniture choices, emphasizing the significance of longevity and functionality in addition to aesthetics.

Unparalleled Customer Service and Rapid Resolution

After experiencing an unfortunate setback with FedEx, I was blown away by the exceptional service provided by Burrow. When one of my boxes went missing, Burrow promptly shipped a replacement, ensuring that I could enjoy my new sectional and bar cart mere weeks after placing my order. Their swift and effective resolution surpassed my expectations and solidified my trust in their commitment to customer satisfaction. Thank you, Burrow, for setting a remarkable standard in the furniture industry.

Burrow: A Company That Truly Cares About Its Customers

When I think about exceptional customer service, Burrow immediately comes to mind. I recently had a mishap with FedEx losing one of my boxes, and I was worried about the delay in receiving my new sectional and bar cart. However, Burrow's response was nothing short of amazing. They didn't hesitate to ship out a replacement box right away, ensuring that I could still enjoy my new furniture within just 2 weeks of placing my order. It's rare to find a furniture company that goes above and beyond like this. I'm truly impressed and grateful for the dedication that Burrow has shown towards their customers. Thank you, Burrow, for setting the bar high in customer care!

A Perfect Fit: My Seamless Experience with Burrow

From the moment my partner and I stepped into the Burrow store in Soho, we knew we were in for a treat. The Range couch immediately caught our eyes, and after a seamless purchasing process, it became the perfect addition to our small NYC living room. Not only is the couch stunning, but it was incredibly easy to assemble, making the entire experience a dream. Thank you, Burrow, for making furniture shopping such a delightful and stress-free experience!

A New York Dream – Finding Comfort with Burrow’s Range Couch

Diving into the bustling world of New York City, my quest for the perfect couch seemed daunting until I stumbled upon Burrow. Their store in Soho became a sanctuary as I searched for furniture to adorn my new abode. The moment my eyes met the Range couch, I knew it was meant to be mine. Its sleek design and compact size seamlessly blended into my cozy living room, creating an oasis of comfort in the midst of the city's chaos. As I embarked on the assembly journey, I was pleasantly surprised by how effortless it was. Every piece fit together like a perfect puzzle, and in no time, my living space was transformed. The couch not only exceeded my expectations in terms of aesthetics but also proved to be a practical choice for my compact dwelling. Burrow not only delivered a couch; they delivered an experience. The seamless process from store visit to assembly left me in awe of their customer-centric approach. With every moment spent lounging on my Range couch, I am reminded of the smooth and stress-free journey Burrow provided, making my transition to New York City a truly unforgettable experience. Thank you, Burrow, for bringing comfort and style into my home!