Introduction
Burrow.com is an online furniture retailer that specializes in modern and stylish products. Launched in 2016, it has quickly become a favorite among savvy shoppers due to its attention to detail, fair pricing, and excellent customer service.
Pros and Cons
Pros:
- Wide range of furniture products to choose from
- Easy to navigate website and ordering process
- Customizable furniture options
- Free shipping on all orders
- 100-day trial period on furniture purchases
Cons:
- High prices compared to in-store options
- Limited product selection compared to other online retailers
- No physical stores for customers to visit and try out furniture before purchasing
User Experience
Burrow.com’s user experience is smooth and intuitive, making it easy for customers to navigate through the site and find the products they need. The website is clean and visually appealing, with high-quality images that showcase each item’s design and functionality. Customers can easily customize and visualize their desired products, making the purchasing experience more engaging and personalized.
Pricing and Value for Money
Burrow.com’s pricing is fair for the quality of the products offered, but it is higher than in-store options. Customers can be confident that they are receiving high-quality, modern furniture that is built to last. Additionally, free shipping and a 100-day trial period add value to the overall customer experience.
Alternatives
There are several alternative online furniture retailers like Wayfair, Amazon, and Ikea that offer a wider product selection and competitive pricing.
Customer Service
Burrow.com places a high value on its customers, evident by its responsive and knowledgeable customer service team. Customers can reach out via email or phone and receive prompt and helpful responses. Additionally, Burrow.com offers a 100% satisfaction guarantee on all purchases.
Product Quality and Selection
Burrow.com’s product quality is outstanding, with a focus on modern designs and durability. The selection is somewhat limited in comparison to other online furniture retailers, but there is still a wide range of options for customers to choose from.
Website Usability
Burrow.com’s website is easy to navigate and use, with clear and concise information on each product. Customers can easily customize and visualize the furniture they want to purchase, and the checkout process is streamlined and efficient.
Returns and Exchanges
Burrow.com offers a 100-day trial period for furniture purchases, during which customers can return or exchange their items for free. After the trial period, returns and exchanges are still possible but may incur fees.
Promotions and Discounts
Burrow.com periodically offers promotions and discounts on its products, providing customers with even more value for their money. They also offer a referral program where customers can earn $75 for every friend they refer who makes a purchase.
Reputation
Burrow.com has an excellent reputation for its attention to detail, quality products, and excellent customer service. They have received positive reviews from numerous outlets, including Forbes, Business Insider, and Refinery29.
Payment Options
Burrow.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also offer financing options through Affirm.
Loyalty Programs
Burrow.com does not currently offer a loyalty program for its customers.
Customer Reviews
Customers have consistently praised Burrow.com’s modern designs, quality products, and excellent customer service. They appreciate the customization options and the 100-day trial period, which allows them to be confident in their purchases.
Community Involvement
Burrow.com has not yet established a formal community involvement program.
Shipping and Costs
Burrow.com offers free shipping on all orders within the continental United States. Shipping to Alaska and Hawaii incurs an additional fee. Orders typically ship within 3-5 business days, and customers can track their packages through the website.
