Burrow Reviews

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54 Reviews

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In the Furniture Store category

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56% users rated Terrible
11% users rated Poor
6% users rated Average
2% users rated Very Good
26% users rated Excellent
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T Terri
12 days ago

Why I Regret Buying Burrow Sofas: A Cautionary Tale

After reading the reviews and doing some research, I decided to purchase a sofa from Burrow, hoping for a durable and comfortable piece of furniture. Unfortunately, my experience was nothing like what I expected. The assembly process was a struggle, with the pieces not fitting together seamlessly, leading to a narrow and uncomfortable final product. Despite being of average height, I found the seating to be incredibly awkward, with noticeable sagging and a slanted angle that made sitting or napping an unpleasant experience. Within just a few weeks, the sofa had become so unbearable that I had to consider alternative options. Ultimately, I regret my investment in the Burrow sofa and would caution others against making the same mistake.
M Michelle
16 days ago

Transformed My Space: Jade Nomad Velvet Armchair Review

As a proud owner of the Jade Nomad velvet armchair from Burrow, I can't help but gush about how it has transformed my living space. The vibrant jade color adds a refreshing pop to my room, instantly catching the eye of anyone who walks in. Not only is it visually stunning, but it's also incredibly comfortable. Whether I'm working from home or unwinding with a movie, this armchair provides the perfect blend of support and coziness. I was pleasantly surprised by how easy it was to assemble, without sacrificing sturdiness or quality. Thank you, Burrow, for creating such a stylish and comfortable addition to my home!
A Angela Brown
19 days ago

A Frustrating Experience with Burrow.com

My husband and I had eagerly ordered the opera media console from Burrow.com in November 2023, fully aware that it would take 10-12 weeks for delivery. The anticipation was high as we patiently waited for the product my husband was so particular about. However, as February rolled around, the estimated shipping window vanished from our account, setting off a series of frustrating events. The only mode of contacting customer service was through text or email, with no option for speaking to a live person. After receiving a text notification of yet another month's delay in shipment, I reached my breaking point. The lack of transparency and reliable communication led me to request a refund and even file a dispute with our bank. The entire experience has left me with zero confidence in Burrow.com's ability to fulfill their promises. The "customer service" setup was disheartening, to say the least. It's safe to say that I will not be ordering from this company again.
S Sharon
20 days ago

Positive Turnaround: From Zero Stars to Complete Satisfaction

When I first purchased the Nomad sectional from burrow.com, I found myself incredibly disappointed. The scratchy material and uncomfortable seats made it unbearable for anyone in the household to enjoy. The support team's initial response left me feeling frustrated, as I was told to "give it more time" and wait for the sofa to "break in." It seemed like an endless cycle of discomfort and dissatisfaction. Despite this rocky start, I decided to persist and give it a fair chance. To my surprise, the situation took a complete turnaround! The couch gradually became more comfortable as it "broke in," and the scratchy texture softened over time. It was a gradual process, but the end result was truly worth it. Looking back, I'm grateful that I didn't give up on the Nomad sectional. The initial disappointment has transformed into complete satisfaction. The support team's guidance to give it more time turned out to be invaluable. The couch that was once avoided by all adults in the household has now become the favorite spot for relaxation. I understand that the 30-day return window may seem restrictive, but I encourage anyone in a similar situation to give it a chance. Sometimes, it takes a little extra time and patience to truly appreciate the quality of a product. I am now a loyal advocate for burrow.com and their Nomad sectional. The journey from zero stars to complete satisfaction has been a remarkable one, and I couldn't be happier with the end result.
J Jess B
26 days ago

I really like my Field sofa

My review for burrow.com I really like my Field sofa. It was my first purchase for my own apartment and it's pretty comfortable. I was nervous for a bit because it was an investment and shipping took longer than expected, but I'm very happy with it now that it's here!
J Janet Duliga
29 days ago

I wanted more great design elements

My review for burrow.com I bought a lot, couch, ottoman, storage bench, some linens, two tables (coffee table and side table). Not for big men IMO (I am not one but it’s not highly sturdy). Also the instructions are chaotic and overall engineering of the couch is not too simple and the individualized packaging is a lot. Like every piece in a huge box. Lots of extra pieces. We also bought the hydrolic bench and the design makes it hard to open and on closing fingers will be pinched. Burrow: maybe a carve out or design a “handle” to open and close.
R Ricardo
30 days ago

I was looking for a unique modular sofa

My review for burrow.com I was looking for a modular sofa to fit in my back room. I saw some options out there but they were kinda bland until I found the Burrow Range sofa. I love Scandinavian interiors and this sofa had a unique stylish look while being super versatile. It was super easy to assemble. It took my partner and me around 30 minutes to build. I also like the little details. The items to build the sofa came in these neat little pouches made of the same fabric color as the sofa - talk about upcycling! I would highly recommend this product to anyone looking for a modular sofa without sacrificing style.
B Britney B.
33 days ago

Burrow sofa after 6 months

My review for burrow.com I ordered a Burrow sofa about 6 months ago and wanted to wait to leave a review to see how it held up to my two dogs and toddler. I’m very impressed at how easy to clean the fabric has been - we got the gray Field one and it still looks new. They say to clean it with a bleach and water mixture, which sounded like it would ruin the sofa, but actually worked! Their customer service was very helpful when I initially accidentally ordered the wrong color and realized two days later. The sofa was delivered in 6 days and came in many big boxes - just an heads up because they are pretty heavy. Assembly was quick and easier than expected, but you definitely need two people. Overall, we’re so happy with the sofa and are going to get another one for our basement. We also got a coffee table from Burrow and it matches perfectly - so happy with how our living room came out!
A AJC
44 days ago

Unpredictable Delivery Dates, Frantic Communication, and Endless Disappointment

My Take on burrow.com Let me tell you about my rollercoaster ride with burrow.com. I thought I did everything right. I researched, visited their store, and double-checked delivery dates. Yet, everything went south when I placed my order in mid-November, expecting a cozy early December delivery, only to face a cascade of letdowns. Their promise to ship on Dec 25 seemed more like a holiday joke, considering the global shipping and material delays they cited on Christmas Eve. It's baffling how they didn't realize the sofa wasn't ready until the last moment. We rearranged our schedules, prepped our building, and enlisted the help of neighbors, only to receive yet another email pushing the delivery to early January. But the rollercoaster didn't stop there - the system then dared to display a late January arrival date, leaving us in disbelief. And just when we thought it couldn't get any worse, the date mysteriously extended to February 9! Trying to make sense of this madness, I attempted to reach out, only to discover their elusive customer service - no phone number, unresponsive emails, and the slim chance of getting a reply via text. To add insult to injury, we received the wrong lamp color and extra pillows that mysteriously appeared as pending shipments on our account, despite already being in our possession. My heart sinks with disappointment. We chose burrow.com based on their supposed shipping efficiency, especially since we needed the sofa for Christmas. Now, it seems like a distant dream to have it by Christmas 2024 at this rate. In a nutshell, my experience has been an emotional whirlwind, filled with shattered expectations and frustrating communication. Burrow.com, you've left me deeply disheartened.
N Nick Nodurft
45 days ago

A Three-Year Love-Hate Relationship with Burrow

After three years with our Burrow Nomad sectional, it's time to bid adieu. The journey has been a rollercoaster of emotions, to say the least. Let's start with the positives. The sleek and modern appearance of the sectional has been a standout feature in our living room, earning nods of approval from guests. However, the love affair takes a dramatic turn when we delve into the drawbacks. The sectional's structural integrity left much to be desired. Despite its initial allure, the fabric quickly succumbed to wear and tear, unable to withstand the weight of a 180-pound individual. As a result, the once-plush pillows lost their form and comfort, leaving us with persistent neck and back discomfort. The maintenance proved to be an additional hassle, with constant pilling requiring diligent upkeep with a fabric shaver. To add to the frustration, the lightweight design failed to anchor the sectional in place, leading to frequent adjustments to prevent unsightly shifts. Disillusionment peaked when the sectional revealed its true colors during a move, as fragile latches detached with alarming ease. While the Burrow Nomad sectional initially charmed its way into our home, the joy was short-lived, overshadowed by its inability to endure the test of time and regular use. As we bid farewell to this once-beloved piece of furniture, we do so with a sense of relief, turning our gaze towards sturdier and more reliable alternatives. In conclusion, the Burrow Nomad sectional may captivate with its aesthetics, but its lack of durability and comfort ultimately left us longing for a more enduring and satisfying seating option.
N Nick Nodurft
45 days ago

Three Years with Burrow: A Candid Account

After three years of using the Burrow Nomad sectional, it's time for a bittersweet farewell. While I wanted to share this on Burrow's website, unfortunately, I couldn't. So here's my honest take on the experience. Pros: The sectional has a sleek and attractive appearance that initially caught our eye and perfectly complemented our living room decor. Cons: 1. Durability: The sectional began to show signs of wear and tear, with the base unit fabric tearing due to inadequate spring support, causing discomfort and dissatisfaction. 2. Comfort: Regrettably, the sectional failed to provide enduring comfort, leading to persistent neck and back issues, making prolonged use unbearable. 3. Maintenance: The fabric exhibited extensive pilling, necessitating regular maintenance with a pilling machine, adding to the inconvenience. 4. Stability: Despite its initial appearance, the sectional proved to be light and unstable, frequently shifting position and requiring constant readjustment. 5. Quality: Disassembling the sectional revealed subpar construction, as some latches dislodged effortlessly, highlighting the use of inferior materials. In retrospect, while the Burrow Nomad sectional added an elegant touch to our living room, the shortcomings in durability, comfort, maintenance, stability, and quality outweigh the initial allure. Consequently, we're relieved to transition to a more reliable and comfortable seating option. This candid account aims to provide valuable insight for potential buyers navigating their furniture choices, emphasizing the significance of longevity and functionality in addition to aesthetics.
S Scott K
51 days ago

Unparalleled Customer Service and Rapid Resolution

After experiencing an unfortunate setback with FedEx, I was blown away by the exceptional service provided by Burrow. When one of my boxes went missing, Burrow promptly shipped a replacement, ensuring that I could enjoy my new sectional and bar cart mere weeks after placing my order. Their swift and effective resolution surpassed my expectations and solidified my trust in their commitment to customer satisfaction. Thank you, Burrow, for setting a remarkable standard in the furniture industry.
S Scott K
51 days ago

Burrow: A Company That Truly Cares About Its Customers

When I think about exceptional customer service, Burrow immediately comes to mind. I recently had a mishap with FedEx losing one of my boxes, and I was worried about the delay in receiving my new sectional and bar cart. However, Burrow's response was nothing short of amazing. They didn't hesitate to ship out a replacement box right away, ensuring that I could still enjoy my new furniture within just 2 weeks of placing my order. It's rare to find a furniture company that goes above and beyond like this. I'm truly impressed and grateful for the dedication that Burrow has shown towards their customers. Thank you, Burrow, for setting the bar high in customer care!
J Julia A
51 days ago

A Perfect Fit: My Seamless Experience with Burrow

From the moment my partner and I stepped into the Burrow store in Soho, we knew we were in for a treat. The Range couch immediately caught our eyes, and after a seamless purchasing process, it became the perfect addition to our small NYC living room. Not only is the couch stunning, but it was incredibly easy to assemble, making the entire experience a dream. Thank you, Burrow, for making furniture shopping such a delightful and stress-free experience!
J Julia A
51 days ago

I’ve never had a smoother experience…

My review for burrow.com I've never had a smoother experience buying furniture! We were looking for a couch after a new move to NYC and Burrow made it really easy. We were able to visit the store in Soho and we ended up getting the Range couch. It's so beautiful, fits perfectly in our small living room, and it was so easy to put together!

Introduction

Burrow.com is an online furniture retailer that specializes in modern and stylish products. Launched in 2016, it has quickly become a favorite among savvy shoppers due to its attention to detail, fair pricing, and excellent customer service.

Pros and Cons

Pros:
  • Wide range of furniture products to choose from
  • Easy to navigate website and ordering process
  • Customizable furniture options
  • Free shipping on all orders
  • 100-day trial period on furniture purchases
Cons:
  • High prices compared to in-store options
  • Limited product selection compared to other online retailers
  • No physical stores for customers to visit and try out furniture before purchasing

User Experience

Burrow.com?s user experience is smooth and intuitive, making it easy for customers to navigate through the site and find the products they need. The website is clean and visually appealing, with high-quality images that showcase each item?s design and functionality. Customers can easily customize and visualize their desired products, making the purchasing experience more engaging and personalized.

Pricing and Value for Money

Burrow.com?s pricing is fair for the quality of the products offered, but it is higher than in-store options. Customers can be confident that they are receiving high-quality, modern furniture that is built to last. Additionally, free shipping and a 100-day trial period add value to the overall customer experience.

Alternatives

There are several alternative online furniture retailers like Wayfair, Amazon, and Ikea that offer a wider product selection and competitive pricing.

Customer Service

Burrow.com places a high value on its customers, evident by its responsive and knowledgeable customer service team. Customers can reach out via email or phone and receive prompt and helpful responses. Additionally, Burrow.com offers a 100% satisfaction guarantee on all purchases.

Product Quality and Selection

Burrow.com?s product quality is outstanding, with a focus on modern designs and durability. The selection is somewhat limited in comparison to other online furniture retailers, but there is still a wide range of options for customers to choose from.

Website Usability

Burrow.com?s website is easy to navigate and use, with clear and concise information on each product. Customers can easily customize and visualize the furniture they want to purchase, and the checkout process is streamlined and efficient.

Returns and Exchanges

Burrow.com offers a 100-day trial period for furniture purchases, during which customers can return or exchange their items for free. After the trial period, returns and exchanges are still possible but may incur fees.

Promotions and Discounts

Burrow.com periodically offers promotions and discounts on its products, providing customers with even more value for their money. They also offer a referral program where customers can earn $75 for every friend they refer who makes a purchase.

Reputation

Burrow.com has an excellent reputation for its attention to detail, quality products, and excellent customer service. They have received positive reviews from numerous outlets, including Forbes, Business Insider, and Refinery29.

Payment Options

Burrow.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also offer financing options through Affirm.

Loyalty Programs

Burrow.com does not currently offer a loyalty program for its customers.

Customer Reviews

Customers have consistently praised Burrow.com?s modern designs, quality products, and excellent customer service. They appreciate the customization options and the 100-day trial period, which allows them to be confident in their purchases.

Community Involvement

Burrow.com has not yet established a formal community involvement program.

Shipping and Costs

Burrow.com offers free shipping on all orders within the continental United States. Shipping to Alaska and Hawaii incurs an additional fee. Orders typically ship within 3-5 business days, and customers can track their packages through the website.