Users Voice for Burrow

20% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
80% users rated Excellent
Pie Chart Review Representation for Burrow
Burrow Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 19 Jun 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 2.6 4 1 1 3.9
Nov 2022 5 4 4.2 1 5 4.1
Dec 2022 5 5 5 5 2.2 5
Jan 2023 5 2.6 4.1 1 5 3
Mar 2023 3 5 5 5 1.3 5
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Detailed Burrow Review by

Introduction

Burrow.com is an online furniture retailer that specializes in modern and stylish products. Launched in 2016, it has quickly become a favorite among savvy shoppers due to its attention to detail, fair pricing, and excellent customer service.

Pros and Cons

Pros:
  • Wide range of furniture products to choose from
  • Easy to navigate website and ordering process
  • Customizable furniture options
  • Free shipping on all orders
  • 100-day trial period on furniture purchases
Cons:
  • High prices compared to in-store options
  • Limited product selection compared to other online retailers
  • No physical stores for customers to visit and try out furniture before purchasing

User Experience

Burrow.com’s user experience is smooth and intuitive, making it easy for customers to navigate through the site and find the products they need. The website is clean and visually appealing, with high-quality images that showcase each item’s design and functionality. Customers can easily customize and visualize their desired products, making the purchasing experience more engaging and personalized.

Pricing and Value for Money

Burrow.com’s pricing is fair for the quality of the products offered, but it is higher than in-store options. Customers can be confident that they are receiving high-quality, modern furniture that is built to last. Additionally, free shipping and a 100-day trial period add value to the overall customer experience.

Alternatives

There are several alternative online furniture retailers like Wayfair, Amazon, and Ikea that offer a wider product selection and competitive pricing.

Customer Service

Burrow.com places a high value on its customers, evident by its responsive and knowledgeable customer service team. Customers can reach out via email or phone and receive prompt and helpful responses. Additionally, Burrow.com offers a 100% satisfaction guarantee on all purchases.

Product Quality and Selection

Burrow.com’s product quality is outstanding, with a focus on modern designs and durability. The selection is somewhat limited in comparison to other online furniture retailers, but there is still a wide range of options for customers to choose from.

Website Usability

Burrow.com’s website is easy to navigate and use, with clear and concise information on each product. Customers can easily customize and visualize the furniture they want to purchase, and the checkout process is streamlined and efficient.

Returns and Exchanges

Burrow.com offers a 100-day trial period for furniture purchases, during which customers can return or exchange their items for free. After the trial period, returns and exchanges are still possible but may incur fees.

Promotions and Discounts

Burrow.com periodically offers promotions and discounts on its products, providing customers with even more value for their money. They also offer a referral program where customers can earn $75 for every friend they refer who makes a purchase.

Reputation

Burrow.com has an excellent reputation for its attention to detail, quality products, and excellent customer service. They have received positive reviews from numerous outlets, including Forbes, Business Insider, and Refinery29.

Payment Options

Burrow.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. They also offer financing options through Affirm.

Loyalty Programs

Burrow.com does not currently offer a loyalty program for its customers.

Customer Reviews

Customers have consistently praised Burrow.com’s modern designs, quality products, and excellent customer service. They appreciate the customization options and the 100-day trial period, which allows them to be confident in their purchases.

Community Involvement

Burrow.com has not yet established a formal community involvement program.

Shipping and Costs

Burrow.com offers free shipping on all orders within the continental United States. Shipping to Alaska and Hawaii incurs an additional fee. Orders typically ship within 3-5 business days, and customers can track their packages through the website.

Burrow Recent User Reviews

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Reviewer Name: Emma Webb

Review Submission Date: 2023-01-16

Review Title: Just okay
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Review Description: Just okay. I purchased the 5 seat sectional in December. It arrived promptly. It was really challenging to out together and one of the pieces was ripped. To be fair, Burrow sent a replacement section. The big thing is that the fabric is super cheap. Even with covers the fabric is already pilling, And it's a huge dirt and hair magnet. I've had the sectional a few weeks, and I can't imagine based on the wear so far it will look anything but trashed within a year.

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Reviewer Name: Evangeline Zo

Review Submission Date: 2022-09-07

Review Title: I own a lot of Burrow Products, they’re that good
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Review Description: I’ve bought two Burrow Range sofas, the Burrow Lounge Chair, and many of their accessories. I’ve had minor issues and they resolved them quickly. I’d definitely recommend this company. They may be a small company but extremely responsive and customer service oriented. We are super excited for anyone who has the opportunity to own their products, you’ll love them!

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Reviewer Name: Charlotte B.

Review Submission Date: 2022-01-25

Review Title: 1 year in, and very happy
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Review Description: We bought our 5-piece corner sectional a year ago, and still remark how much we adore this couch. It is comfortable, while still being supportive. It looks so classy in our living room, and has survived our first born going from babyhood to toddlerhood, with all the food messes and spills that come from that :) Highly recommend! We got the blue color of the Nomad, and it wears so well.

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Reviewer Name: Stephen Racheff

Review Submission Date: 2021-11-29

Review Title: DO NOT BUY FROM THIS COMPANY
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Review Description: Worst customer service ever. DO NOT BUY FROM THIS COMPANY. Been 12 weeks waiting. we got 5 out of the 12 packages. all they say is we are waiting on a response from the manufacturing company. At this point its lost or lost. they won't re issue replacements. so will probably be another 12 weeks.

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