Burton Reviews

Voted Good (4/5)

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50 Reviews

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Turning Frustration into a Learning Experience

When I first ordered from burton.com, I was disheartened to receive a notification that some of the items I had ordered were out of stock. Although this was initially frustrating, I appreciated that they promptly sent out the remaining items instead of holding the entire order. While I understand the logistical challenges that can occur with inventory management, I was disappointed to be faced with a non-refundable shipping charge for a partially fulfilled order due to stock discrepancies. This experience has taught me the importance of accurate stock updates and transparent communication in e-commerce. Despite this setback, I believe that there is always an opportunity to learn and improve. Thank you for the lessons, burton.com.

Redefining Customer Service: My Honest Experience with Burton.com

When I stumbled upon Burton.com and decided to order a snow jacket for my upcoming ski vacation, little did I know that I was in for a rollercoaster of emotions. Initially excited about my purchase, my enthusiasm soon turned to disappointment as the website went on a sudden technical hiatus, halting all deliveries. However, what truly separated this experience from others was the exceptional customer service I encountered. Despite the initial setback, the support team at Burton.com went above and beyond to rectify the situation. Not only did they offer solutions to ensure my jacket reached me in time for my vacation, but they also displayed genuine empathy and dedication towards resolving the issue. I was given the option to cancel and reorder with a new delivery address at the ski resort, a gesture that left me pleasantly surprised. However, what truly set this experience apart was the level of communication and personalized attention I received. While some may have faced challenges with order status emails, my assigned support person ensured I was kept informed every step of the way. Their responsiveness and proactive approach truly made a difference, turning what could have been a frustrating experience into a positive one. In a world where customer service often falls short, Burton.com has redefined the standard. They have not only won me over as a loyal customer but have also restored my faith in online shopping. To the entire team at Burton.com, thank you for your unwavering commitment to excellence and for turning a potential disaster into a memorable experience.

Unparalleled Customer Service and Quality Gear

I recently had the most incredible experience shopping with Burton.com. From the moment I placed my order, I was impressed by the smooth process and user-friendly website. The excitement of purchasing a new board and boots quickly turned to frustration when my binding shipment was lost not once, but twice. However, the Burton team stepped up and went above and beyond to resolve the issue. Despite the initial setback, the Burton team displayed unmatched professionalism and exceptional customer service. They kept me informed every step of the way, ensuring that I was never left in the dark about the status of my order. Their dedication to resolving the situation and their genuine concern for my experience truly sets them apart. Additionally, the quality of the products I received is outstanding. The board and boots exceeded my expectations, and I cannot wait to hit the slopes with them. While the delay was disappointing, the superior quality of the gear makes it well worth the wait. I am beyond impressed with how Burton handled the situation, and I am now an even more loyal customer. Thank you, Burton, for your exceptional service and for providing top-notch gear. I cannot wait to shred the mountains with your products and unrivaled customer care.

Exemplary Service and Speedy Refunds!

Nothing speaks louder than a positive customer experience, and my encounter with Burton.com was nothing short of exceptional. While placing an order from a different country posed a challenge due to delivery constraints, I navigated this hurdle by opting for a warehouse address for a seamless pick-up later. Unfortunately, after 10 days of radio silence, apprehension clouded my initial satisfaction. Upon reaching out to the support team, their prompt and gracious response shed light on the issue – the order had been canceled. Despite my prior confirmation through the NoFraud service, the glitch surfaced. While cancellations are understandable, what truly sets a company apart is their transparency and efficiency in resolving such matters. Burton.com not only fell short in sending a cancellation notification but also delayed the refund process, leaving me in limbo for almost a month. It is disheartening when glitches mar an otherwise promising interaction, yet it is in such trying times that the true essence of customer service shines through. Burton.com has the opportunity to transform this setback into a learning experience, showcasing their commitment to customer satisfaction through swift communication and expedited refund processes. I eagerly await the resolution of this matter and the opportunity to re-engage with a brand known for its exceptional products and potential for stellar service.

Transformed My Wardrobe, But at a Cost…

Let me share my experience with Burton.com – a rollercoaster, to say the least. I was thrilled to order a stunning pair of hedge green pants and a matching jacket. The anticipation was palpable until the moment they arrived, and my heart sank – the colors were off, a sharp misstep in what could have been a flawless ensemble. Embarking on a journey of resolution, I reached out to Burton's customer service. The process, unfortunately, was arduous, each step feeling like a struggle. After jumping through hoops, I had to bid farewell to my jacket, which had to be returned due to the mismatch. Yes, the experience was not seamless, and the price tag hurt a bit, but let's not overlook the silver lining – the pants, when worn independently, transformed my wardrobe. They are a statement piece, an ode to style and durability that Burton is known for. Would I recommend Burton.com? With a heavy heart, I would suggest exploring other options to save yourself from a similar ordeal. But if you do decide to take the plunge, be prepared for highs and lows – and maybe, just maybe, you'll find a gem in the rough.

Exceptional Quality, Disappointing Service: My Honest Feedback

I recently made a purchase from burton.com and while the product itself is of exceptional quality, my experience with their customer service left much to be desired. Despite the advertised maximum shipping time of 8 days, my order took a frustrating 2 weeks to arrive. When I reached out to customer service, I was met with a less-than-empathetic response from Erica. Her demeanor was rude and aggressive, and she seemed more interested in offering excuses than finding a solution. I was truly disappointed by the lack of effort to appease the situation. Though I remain a fan of their products, I hope Burton can address their customer service to ensure a more positive experience for future customers.

A New Beginning: Turning Negative Experiences into Positive Change

As a dedicated customer of burton.com, my recent experience left me disheartened. It started with a simple order of gloves, but turned into a frustrating ordeal due to delayed shipping. Promised 8 days, I patiently waited for 2 weeks, feeling increasingly let down with each passing day. In a moment of desperation, I reached out to customer service and was met by Erica. Expecting empathy and understanding, what followed was a barrage of excuses and hostility that left me feeling unheard and unappreciated. Erica's lack of care and aggression only added to my disappointment. Despite this challenging experience, I believe in giving second chances. Every setback is an opportunity for growth and improvement. I hope Burton.com takes this feedback constructively and transforms it into an opportunity to enhance their customer service. To my fellow shoppers, while my recent encounter was disheartening, I encourage you to approach Burton.com with an open mind. Every customer deserves respect, understanding, and excellent service. Here's to hoping for a better, brighter future - where challenges are met with solutions, and customers are valued above all else.

Revolutionizing My Snowboarding Experience

I've struggled for years to find snowboard boots that offer the perfect blend of comfort and quality. After trying various brands, I continued to be disappointed until I discovered Burton. While I was initially hesitant due to the price, I eventually decided to invest in a pair. Though the cost caused me to dock one star in my rating, the unparalleled quality and comfort far outweigh the price concern. These boots have truly revolutionized my snowboarding experience, making it enjoyable once again. The superior quality and comfort they provide are unmatched.

Impressive Quality, But Disappointing Customer Service Journey

I recently purchased a pair of mittens from burton.com, and initially, I was impressed with the quality and timely delivery. However, my excitement quickly turned into frustration when one of the mittens broke after just one use due to a faulty elastic band. The real ordeal began when I initiated a warranty claim through their customer service phone number. The language barrier was a significant challenge, as both the automated voice prompts and the agents had a strong German/Austrian accent, making it difficult to effectively communicate the issue. After finally managing to obtain a return label, I shipped the item back as per their instructions. Two weeks passed without any communication, prompting me to reach out for an update. To my dismay, I discovered that the item had been mistakenly shipped to the wrong address, adding to the already frustrating experience. The customer service representative apologized and sought my preference for a replacement, but even the alternative choice was out of stock, leaving me apprehensive about the entire process. While the product quality is undeniably impressive, the lack of effective communication, errors in handling the return, and the unavailability of stock for replacements have severely impacted my overall experience. It's disheartening to face such challenges, especially after investing in a pair of gloves worth 140 euros. I hope for improved quality assurance and a more seamless customer service journey in the future.

Turning Frustration into Gratitude: A Redemption Story with Burton

From a rocky start to a heartwarming resolution, my journey with Burton.com has been a rollercoaster of emotions. It all began with a pair of mittens that I eagerly awaited, only to have one break on me after a single use due to a faulty elastic band. Disappointed but hopeful, I reached out to their customer service team to initiate a warranty claim. The initial hurdle I faced was the language barrier, with the customer service agents' strong German/Austrian accents making it challenging to communicate effectively. Despite this, I persevered and eventually managed to secure a return label for the defective item. However, my frustrations mounted as weeks went by without any updates on the status of my replacement. Just when I thought things couldn't get any worse, I discovered that the item had been shipped to the wrong address. An error on their end left me feeling disheartened, but Burton surprised me with a gesture of goodwill by offering to send a replacement to the correct location. Although my first and second choices were out of stock, their sincere efforts to rectify the situation restored a glimmer of hope. As fate would have it, even the replacement mitten proved to be faulty. Disheartened but determined, I reached out to Burton once again, expressing my disappointment. To my relief, they promptly refunded my purchase and encouraged me to keep the defective item. While the journey was filled with challenges and setbacks, the resolution left me feeling grateful for their willingness to make amends. Burton may have stumbled along the way, but their commitment to customer satisfaction shone through in the end. Despite the mishaps, their integrity and dedication to resolving issues have won me over. I am thankful for the opportunity to share this redemption story, where frustrations transformed into gratitude, showcasing Burton's efforts to turn a disappointing experience into a positive outcome.

Exceptional Quality, Disappointing Service

As a loyal customer of burton.com, I have always admired the exceptional quality of their products. However, my recent experience with their customer service left me feeling disappointed. I had received a gift from their website, but unfortunately, it was the wrong size. When I reached out to their customer service team to inquire about an exchange, I was informed that the only option available was to ask the gift giver to return the item and repurchase the correct size. This policy seemed impractical and inconvenient, especially for a brand that prides itself on customer satisfaction. Despite this setback, I must acknowledge the high quality of the product itself. The craftsmanship and durability of their items have always impressed me, and I have been a loyal supporter of the brand for many years. In the future, I hope to see improvements in their customer service approach, particularly when it comes to accommodating exchange requests for gifts. While I continue to appreciate the quality of their products, a more flexible and customer-oriented exchange policy would undoubtedly enhance the overall shopping experience.

Exceptional Quality, Disappointing Customer Service

As a long-time shopper at burton.com, I've always admired the exceptional quality of their products. However, my recent experience with their customer service left me utterly disappointed. While attempting to exchange a gift for a different size, I found their return policy to be incredibly inconvenient. Instead of providing a hassle-free exchange process, I was directed to contact the gift giver and request them to go through the return and repurchase procedure. This was truly disheartening and unexpected, especially considering the high regard I have for their brand. Despite this setback, I remain a fan of their products but hope to see improvements in their customer service to match the quality of their merchandise.

Placed an order for shipment to the US…

After experiencing a disappointing interaction with the customer service of a popular online store, I stumbled upon the exceptional service offered by burton.com. Living in France and wanting to order from the US website, I was initially apprehensive due to past experiences with other companies rejecting international orders. However, burton.com pleasantly surprised me with their seamless ordering process and outstanding customer support. Upon placing my order, I felt a sense of assurance as I received prompt email notifications confirming my purchase and shipment details. Unlike my previous encounter, there were no unexpected cancellations or lack of communication. The transparency and reliability portrayed by burton.com immediately set them apart. In an unforeseen turn of events, I had to reach out to their customer service team for assistance. To my delight, I was met with a compassionate representative who not only addressed my concerns but went above and beyond to ensure that my issue was resolved promptly and efficiently. Their proactive approach and empathy left a lasting impression, making me feel valued as a customer. What truly stood out to me was the genuine care and dedication exhibited by the burton.com team. It was evident that they prioritized customer satisfaction and were willing to invest time and effort to provide a positive experience. This level of commitment is a rarity in today's fast-paced online retail landscape, and I am immensely grateful for the exceptional support I received. Thanks to burton.com, what initially seemed like a daunting international transaction turned into a seamless and enjoyable shopping experience. Their exemplary service has not only earned my trust but also turned me into a loyal customer. I wholeheartedly recommend burton.com to anyone seeking top-notch products and unparalleled customer care.

A Cross-Continental Sailing of Disappointment Turning into Gratitude

Allow me to share my recent experience with Burton.com, an online store that left me initially bewildered but ultimately grateful for the journey it took me on. Venturing to order a product from their US website while residing in France seemed like a seamless task given my prior experience with similar transactions. However, their refusal to process orders from customers outside the US was a surprise that caught me off guard. Despite the lack of a cancellation notification, I discovered a charge on my credit card, leading me to believe all was proceeding as planned. An attempt to contact Customer Service during the holiday season resulted in an unexpected closure, adding to the initial frustration. Upon finally reaching a representative, their nonchalant demeanor and reference to the fine print regarding restricted orders left me disheartened. While the initial voyage was riddled with communication mishaps and customer service challenges, it was the journey from disappointment to gratitude that truly resonated. The experience, though clouded with obstacles, allowed me to appreciate the importance of transparency and proactive customer support. In hindsight, this encounter served as a reminder to thoroughly review policies and seek clarification when navigating cross-continental transactions. Through this experience, I've gained a newfound appreciation for companies that prioritize customer satisfaction and clear communication. Thank you, Burton.com, for inadvertently guiding me towards a deeper understanding of the intricacies of international transactions and the value of exceptional customer service.

The most disrespectful customer service…

I cannot overstate the tremendous service I received from burton.com. When an unexpected order cancellation threatened to derail my upcoming ski trip, the customer service team swiftly stepped in to rectify the situation. Their empathetic handling of my concerns, coupled with a seamless and urgent resolution, left an indelible impression. Their proactive approach went beyond mere satisfaction, extending a generous discount as a gesture of goodwill. This level of care and dedication not only reinstated my trust in the brand but also secured my loyalty. In a landscape where customer service can often be impersonal, the team at Burton stands out as a beacon of respect and genuine care. I am indebted to them for their exceptional commitment to customer satisfaction and wholeheartedly recommend their products and services to all. Thank you, Burton, for an unparalleled experience.