Burton Reviews

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50 Reviews

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2% users rated Poor
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A Albert S
37 days ago

Turning Frustration into a Learning Experience

When I first ordered from burton.com, I was disheartened to receive a notification that some of the items I had ordered were out of stock. Although this was initially frustrating, I appreciated that they promptly sent out the remaining items instead of holding the entire order. While I understand the logistical challenges that can occur with inventory management, I was disappointed to be faced with a non-refundable shipping charge for a partially fulfilled order due to stock discrepancies. This experience has taught me the importance of accurate stock updates and transparent communication in e-commerce. Despite this setback, I believe that there is always an opportunity to learn and improve. Thank you for the lessons, burton.com.
A Ana Martinaite
43 days ago

Redefining Customer Service: My Honest Experience with Burton.com

When I stumbled upon Burton.com and decided to order a snow jacket for my upcoming ski vacation, little did I know that I was in for a rollercoaster of emotions. Initially excited about my purchase, my enthusiasm soon turned to disappointment as the website went on a sudden technical hiatus, halting all deliveries. However, what truly separated this experience from others was the exceptional customer service I encountered. Despite the initial setback, the support team at Burton.com went above and beyond to rectify the situation. Not only did they offer solutions to ensure my jacket reached me in time for my vacation, but they also displayed genuine empathy and dedication towards resolving the issue. I was given the option to cancel and reorder with a new delivery address at the ski resort, a gesture that left me pleasantly surprised. However, what truly set this experience apart was the level of communication and personalized attention I received. While some may have faced challenges with order status emails, my assigned support person ensured I was kept informed every step of the way. Their responsiveness and proactive approach truly made a difference, turning what could have been a frustrating experience into a positive one. In a world where customer service often falls short, Burton.com has redefined the standard. They have not only won me over as a loyal customer but have also restored my faith in online shopping. To the entire team at Burton.com, thank you for your unwavering commitment to excellence and for turning a potential disaster into a memorable experience.
B B Naylor
50 days ago

Unparalleled Customer Service and Quality Gear

I recently had the most incredible experience shopping with Burton.com. From the moment I placed my order, I was impressed by the smooth process and user-friendly website. The excitement of purchasing a new board and boots quickly turned to frustration when my binding shipment was lost not once, but twice. However, the Burton team stepped up and went above and beyond to resolve the issue. Despite the initial setback, the Burton team displayed unmatched professionalism and exceptional customer service. They kept me informed every step of the way, ensuring that I was never left in the dark about the status of my order. Their dedication to resolving the situation and their genuine concern for my experience truly sets them apart. Additionally, the quality of the products I received is outstanding. The board and boots exceeded my expectations, and I cannot wait to hit the slopes with them. While the delay was disappointing, the superior quality of the gear makes it well worth the wait. I am beyond impressed with how Burton handled the situation, and I am now an even more loyal customer. Thank you, Burton, for your exceptional service and for providing top-notch gear. I cannot wait to shred the mountains with your products and unrivaled customer care.
X xxxxx
50 days ago

Avoid

My review for burton.com Made an order from a different country (where they don't deliver themselves) to a warehouse address, where I would pick it up later, which worked well with many other shops. After 10 days without any news about the order I contacted the support and they said that the order is cancelled, even though I confirmed the order with NoFraud service with no issues. I'm fine with cancelling the order in such case, but at least send me an email that it was cancelled and return my money quickly. But with burton it's been almost a month and I still didn't get my money back.
T Timothy Rose
55 days ago

Ordered a matching pair of pants and…

My review for burton.com Ordered a matching pair of pants and jacket in hedge green that ran me almost 1000$. When I received the jacket to match the pants “after an extremely painful process” they didn’t match. Had to pay shipping to Burton for warranty review to have them ship them back and tell me to return the jacket, even tho it was already in their possession. Save yourself trouble and shop with a different company.
R Richard Silverii
66 days ago

Exceptional Quality, Disappointing Service: My Honest Feedback

I recently made a purchase from burton.com and while the product itself is of exceptional quality, my experience with their customer service left much to be desired. Despite the advertised maximum shipping time of 8 days, my order took a frustrating 2 weeks to arrive. When I reached out to customer service, I was met with a less-than-empathetic response from Erica. Her demeanor was rude and aggressive, and she seemed more interested in offering excuses than finding a solution. I was truly disappointed by the lack of effort to appease the situation. Though I remain a fan of their products, I hope Burton can address their customer service to ensure a more positive experience for future customers.
R Richard Silverii
66 days ago

A New Beginning: Turning Negative Experiences into Positive Change

As a dedicated customer of burton.com, my recent experience left me disheartened. It started with a simple order of gloves, but turned into a frustrating ordeal due to delayed shipping. Promised 8 days, I patiently waited for 2 weeks, feeling increasingly let down with each passing day. In a moment of desperation, I reached out to customer service and was met by Erica. Expecting empathy and understanding, what followed was a barrage of excuses and hostility that left me feeling unheard and unappreciated. Erica's lack of care and aggression only added to my disappointment. Despite this challenging experience, I believe in giving second chances. Every setback is an opportunity for growth and improvement. I hope Burton.com takes this feedback constructively and transforms it into an opportunity to enhance their customer service. To my fellow shoppers, while my recent encounter was disheartening, I encourage you to approach Burton.com with an open mind. Every customer deserves respect, understanding, and excellent service. Here's to hoping for a better, brighter future - where challenges are met with solutions, and customers are valued above all else.
D David Moya
76 days ago

Revolutionizing My Snowboarding Experience

I've struggled for years to find snowboard boots that offer the perfect blend of comfort and quality. After trying various brands, I continued to be disappointed until I discovered Burton. While I was initially hesitant due to the price, I eventually decided to invest in a pair. Though the cost caused me to dock one star in my rating, the unparalleled quality and comfort far outweigh the price concern. These boots have truly revolutionized my snowboarding experience, making it enjoyable once again. The superior quality and comfort they provide are unmatched.
F Federico Zivolo
78 days ago

Impressive Quality, But Disappointing Customer Service Journey

I recently purchased a pair of mittens from burton.com, and initially, I was impressed with the quality and timely delivery. However, my excitement quickly turned into frustration when one of the mittens broke after just one use due to a faulty elastic band. The real ordeal began when I initiated a warranty claim through their customer service phone number. The language barrier was a significant challenge, as both the automated voice prompts and the agents had a strong German/Austrian accent, making it difficult to effectively communicate the issue. After finally managing to obtain a return label, I shipped the item back as per their instructions. Two weeks passed without any communication, prompting me to reach out for an update. To my dismay, I discovered that the item had been mistakenly shipped to the wrong address, adding to the already frustrating experience. The customer service representative apologized and sought my preference for a replacement, but even the alternative choice was out of stock, leaving me apprehensive about the entire process. While the product quality is undeniably impressive, the lack of effective communication, errors in handling the return, and the unavailability of stock for replacements have severely impacted my overall experience. It's disheartening to face such challenges, especially after investing in a pair of gloves worth 140 euros. I hope for improved quality assurance and a more seamless customer service journey in the future.
F Federico Zivolo
78 days ago

Unresponsive and disastrous customer service

My review for burton.com I ordered a pair of mittens and they arrived in reasonable time, the first time I used them one of them broke due to a faulty elastic band. The day after I started a warranty claim process through their customer service phone number. Unfortunately both the tape and the actual agents speak a very difficult to understand english due to their strong german/austrian accent so it was difficult to explain them the situation. But at the end I managed to get a return label. I shipped back the item using the provided label, and after 2 weeks of radio silence I called them to know the status. They told me the item was shipped to the wrong address (the central warehouse rather than the warranty office I guess) and so they apologized and asked me where to send a replacement item. They already asked for an alternative choice in case my gloves were out of stock, but unfortunately even the alternative is out of stock so I'm sure I'll have more troubles down the road. So far the experience has been very bad, it's difficult to talk with them, they never get back to me with updates, and they keep making mistakes at my expenses. I was also quite pissed off by the overall quality assurance as it's unacceptable to break a pair of 140 euro worth gloves after 1 usage. Edit: as I supposed, they sent me my second choice. But what's worse is the replacement was faulty as well, I sent them an email and they refunded me and told me to keep the faulty item, how useful.
T TSR
80 days ago

Exceptional Quality, Disappointing Service

As a loyal customer of burton.com, I have always admired the exceptional quality of their products. However, my recent experience with their customer service left me feeling disappointed. I had received a gift from their website, but unfortunately, it was the wrong size. When I reached out to their customer service team to inquire about an exchange, I was informed that the only option available was to ask the gift giver to return the item and repurchase the correct size. This policy seemed impractical and inconvenient, especially for a brand that prides itself on customer satisfaction. Despite this setback, I must acknowledge the high quality of the product itself. The craftsmanship and durability of their items have always impressed me, and I have been a loyal supporter of the brand for many years. In the future, I hope to see improvements in their customer service approach, particularly when it comes to accommodating exchange requests for gifts. While I continue to appreciate the quality of their products, a more flexible and customer-oriented exchange policy would undoubtedly enhance the overall shopping experience.
T TSR
80 days ago

Exceptional Quality, Disappointing Customer Service

As a long-time shopper at burton.com, I've always admired the exceptional quality of their products. However, my recent experience with their customer service left me utterly disappointed. While attempting to exchange a gift for a different size, I found their return policy to be incredibly inconvenient. Instead of providing a hassle-free exchange process, I was directed to contact the gift giver and request them to go through the return and repurchase procedure. This was truly disheartening and unexpected, especially considering the high regard I have for their brand. Despite this setback, I remain a fan of their products but hope to see improvements in their customer service to match the quality of their merchandise.
B Barbara Jeffries
96 days ago

Placed an order for shipment to the US…

After experiencing a disappointing interaction with the customer service of a popular online store, I stumbled upon the exceptional service offered by burton.com. Living in France and wanting to order from the US website, I was initially apprehensive due to past experiences with other companies rejecting international orders. However, burton.com pleasantly surprised me with their seamless ordering process and outstanding customer support. Upon placing my order, I felt a sense of assurance as I received prompt email notifications confirming my purchase and shipment details. Unlike my previous encounter, there were no unexpected cancellations or lack of communication. The transparency and reliability portrayed by burton.com immediately set them apart. In an unforeseen turn of events, I had to reach out to their customer service team for assistance. To my delight, I was met with a compassionate representative who not only addressed my concerns but went above and beyond to ensure that my issue was resolved promptly and efficiently. Their proactive approach and empathy left a lasting impression, making me feel valued as a customer. What truly stood out to me was the genuine care and dedication exhibited by the burton.com team. It was evident that they prioritized customer satisfaction and were willing to invest time and effort to provide a positive experience. This level of commitment is a rarity in today's fast-paced online retail landscape, and I am immensely grateful for the exceptional support I received. Thanks to burton.com, what initially seemed like a daunting international transaction turned into a seamless and enjoyable shopping experience. Their exemplary service has not only earned my trust but also turned me into a loyal customer. I wholeheartedly recommend burton.com to anyone seeking top-notch products and unparalleled customer care.
B Barbara Jeffries
96 days ago

A Cross-Continental Sailing of Disappointment Turning into Gratitude

Allow me to share my recent experience with Burton.com, an online store that left me initially bewildered but ultimately grateful for the journey it took me on. Venturing to order a product from their US website while residing in France seemed like a seamless task given my prior experience with similar transactions. However, their refusal to process orders from customers outside the US was a surprise that caught me off guard. Despite the lack of a cancellation notification, I discovered a charge on my credit card, leading me to believe all was proceeding as planned. An attempt to contact Customer Service during the holiday season resulted in an unexpected closure, adding to the initial frustration. Upon finally reaching a representative, their nonchalant demeanor and reference to the fine print regarding restricted orders left me disheartened. While the initial voyage was riddled with communication mishaps and customer service challenges, it was the journey from disappointment to gratitude that truly resonated. The experience, though clouded with obstacles, allowed me to appreciate the importance of transparency and proactive customer support. In hindsight, this encounter served as a reminder to thoroughly review policies and seek clarification when navigating cross-continental transactions. Through this experience, I've gained a newfound appreciation for companies that prioritize customer satisfaction and clear communication. Thank you, Burton.com, for inadvertently guiding me towards a deeper understanding of the intricacies of international transactions and the value of exceptional customer service.
O Outofshell
96 days ago

The most disrespectful customer service…

I cannot overstate the tremendous service I received from burton.com. When an unexpected order cancellation threatened to derail my upcoming ski trip, the customer service team swiftly stepped in to rectify the situation. Their empathetic handling of my concerns, coupled with a seamless and urgent resolution, left an indelible impression. Their proactive approach went beyond mere satisfaction, extending a generous discount as a gesture of goodwill. This level of care and dedication not only reinstated my trust in the brand but also secured my loyalty. In a landscape where customer service can often be impersonal, the team at Burton stands out as a beacon of respect and genuine care. I am indebted to them for their exceptional commitment to customer satisfaction and wholeheartedly recommend their products and services to all. Thank you, Burton, for an unparalleled experience.

Introduction

Burton is a popular American snowboard company that has been in operation for over 40 years. The brand is known for its high-quality and innovative snowboards, boots, bindings, and other snowboarding gear. Burton.com is a comprehensive online store that showcases an extensive range of snowboarding products and accessories for men, women, and kids.

Pros and Cons

Pros:
  • Wide range of snowboarding gear and accessories
  • High-quality products with excellent performance and durability
  • Free shipping on orders over $50
  • 30-day return policy
  • Provides snowboarding tips and guides for beginners and professionals
  • Offers discounts and promotions on select products
Cons:
  • Prices may be high for some products
  • Limited selection for certain niche snowboarding gear
  • Website design could be more user-friendly
  • No loyalty program or rewards system for regular customers

User Experience

Overall, the website is easy to navigate and provides clear information about products, pricing, and shipping policies. Users can filter products by category, price, and other features, and also access product reviews and ratings from other buyers. However, the website design could be improved to enhance user experience, particularly with searching products and using filters.

Pricing and Value for Money

Prices for Burton products are generally high, but this is reflective of the brand's commitment to quality and performance. However, some of the products may be overpriced compared to competitor brands. It is worth noting that the website offers discounts and promotions on select products, which can provide good value for money.

Alternatives

Some alternative snowboarding companies and stores include Rome SDS, DC Shoes, Evo, Zumiez, and REI. These stores offer a diverse selection of snowboarding gear, accessories, and clothing for different budgets and skill levels.

Customer Service

Burton.com has a dedicated customer service team that can be contacted through email or phone. Customers can also access the frequently asked questions (FAQ) section of the website for information about shipping, returns, and other policies.

Product Quality and Selection

Burton products are renowned for their high quality and performance, and the website offers an extensive range of snowboarding gear and accessories for all levels of snowboarders. However, the website's selection may not be as diverse as some competitors in niche areas such as splitboarding gear.

Website Usability

The website is easy to navigate, but the search function could be more robust to make it easier for customers to find specific products. The website's layout is professional and clean, but some aspects could be improved for better user experience, such as product filter options.

Returns and Exchanges

Burton.com offers a 30-day return policy on all orders, and customers can initiate a return through their online account or by contacting customer service directly. However, it is worth noting that products must be in new and unused condition to be eligible for a return or exchange.

Promotions and Discounts

The website offers discounts and promotions on select products, which can provide good value for money. Additionally, customers can sign up for the Burton newsletter to receive information about exclusive deals and offers.

Reputation

Burton has a strong reputation in the snowboarding industry for producing high-quality and innovative products. The brand is known for its commitment to sustainability and corporate responsibility, which is further enhanced by its partnership with Protect Our Winters, a non-profit organization dedicated to climate change advocacy.

Payment Options

Burton accepts payment through major credit cards, PayPal, and Apple Pay. The website's checkout process is secure and streamlined, making it easy for customers to complete their purchases.

Loyalty Programs

The website does not have a loyalty program or rewards system for regular customers.

Customer Reviews

The website provides customer reviews and ratings for many of its products, which can be helpful in making informed purchase decisions. The reviews are verifiable and accurate, and Burton encourages customers to provide honest feedback about their products.

Community Involvement

Burton is involved in various community initiatives and programs, including its Burton Girls initiative that seeks to empower women through snowboarding. The brand has also partnered with various charitable organizations, including Chill, a non-profit that provides snowboarding programs for underprivileged youth.

Shipping and Costs

Burton.com offers free standard shipping on all orders over $50. Customers can also choose to pay for expedited shipping options at checkout. The website provides transparent information about shipping times and costs, and customers can track their shipments through their online accounts or through email notifications.