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Burt's Bees is a well-known brand that offers a wide range of natural beauty products, skincare, baby care, and lip care products. With its focus on using all-natural ingredients and sustainable packaging practices, Burt's Bees has built a loyal following of customers who appreciate the quality and purity of their products. Their website, burtsbees.com, is the go-to destination for customers looking to purchase their favorite Burt's Bees products online.
Pros and Cons
Pros:
- Wide selection of high-quality natural products
- Sustainable packaging practices
- Free shipping on orders over $25
- Easy returns and exchanges
- Loyalty rewards program
- Great customer service
Cons:
- Some customers complain about the high prices of products
- Products may not be suitable for all skin types
User Experience
The burtsbees.com website is easy to navigate, with a simple and clean layout. Products are clearly categorized, and the search function is effective. Users can create an account, which allows them to save their favorite products and past purchases. The website also provides detailed product descriptions, ingredients, and reviews to help customers make informed purchasing decisions.
Pricing and Value for Money
Burt's Bees products are priced at a premium compared to other brands, but many customers feel that the quality and natural ingredients are worth the cost. The website often runs sales and promotions, offering discounts on various products. Additionally, customers can earn points through the loyalty program, which can be redeemed for discounts on future purchases.
Alternatives
Some alternative brands to Burt's Bees include Aveda, Dr. Bronner's, and Origins. These brands also focus on using natural, sustainable ingredients in their products.
Customer Service
Burtsbees.com has a comprehensive FAQ section that covers common questions and concerns. Customers can also contact customer service via phone, email, or live chat. The customer service team is known for being friendly, knowledgeable, and responsive.
Product Quality and Selection
Burt's Bees products are known for their high quality and use of natural ingredients. The website offers a wide selection of products, from skincare and makeup to baby products and lip care. The product descriptions are detailed and informative, helping customers choose the right products for their needs.
Website Usability
The burtsbees.com website is user-friendly and easy to navigate. The search function is effective, and products are clearly categorized. The website also loads quickly, providing a seamless user experience.
Returns and Exchanges
Burt's Bees offers a hassle-free return and exchange policy. Customers can return or exchange products within 60 days of purchase, and the company provides a free return label.
Promotions and Discounts
Burtsbees.com offers various promotions and discounts throughout the year. Customers can sign up for the email newsletter to be notified of these deals. The website also offers a loyalty rewards program, which allows customers to earn points for purchases and redeem them for discounts on future orders.
Reputation
Burt's Bees has a strong reputation for using natural, sustainable ingredients in their products. The company is also known for its commitment to ethical business practices and community involvement.
Payment Options
Burtsbees.com accepts various payment options, including credit cards, PayPal, and Amazon Pay.
Loyalty Programs
The burtsbees.com loyalty program allows customers to earn points for purchases and redeem them for discounts on future orders. Customers can also earn points for referring friends and leaving product reviews.
Customer Reviews
The burtsbees.com website features a robust customer review section, with detailed feedback and ratings on each product. This helps customers make informed purchasing decisions and provides valuable feedback to the company.
Community Involvement
Burt's Bees is actively involved in various community and environmental initiatives. The company has a sustainability program that focuses on reducing waste and promoting ethical sourcing practices.
Shipping and Costs
Burtsbees.com offers free shipping on orders over $25. Standard shipping rates apply for orders under $25. The website also offers expedited shipping options at an additional cost.
Review Title: Two orders cancelled after "trying to source stock"
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Review Description: Twice I've ordered coloured lip balms from this company's UK website and twice they've mucked me around "trying to source stock", then twice cancelled the order despite still showing the items as available on their website. You can't reply to their emails either. If I could give minus stars, I would. Avoid.
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Reviewer Name: Nathan bliss
Review Submission Date: 2022-12-23
Review Title: Undelivered Christmas present, change your couriers..
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Review Description: Unfortunately Burts Bees use Evri as their delivery company. This meant that even after paying extra for next day delivery, the order was not delivered. Evri tracking just states returned to sender. I dont think i was able to determine that Evri was their delivery company prior to placing the order. Had i known, I wouldnt have placed it.
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Reviewer Name: Sam
Review Submission Date: 2022-12-12
Review Title: Avoid - appalling customer service
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Review Description: Appalling communication and customer service. Items missing from order. I phoned and was told they were coming from elsewhere, then received an email 2 days later to say my order has been cancelled. Yet I can still order the items from their UK website. I emailed and 5th December Millie said in the email "I am happy to add £10 credit for you?". 7 days later and no credit in my account. Will NEVER use again. My advice to friends and family is to avoid unless you want to be disappointed. Burts Bees over promise and under deliver. Zero rating
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Reviewer Name: CAROL
Review Submission Date: 2022-12-08
Review Title: I applied Burt’s Bees skin lotion
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Review Description: I applied Burt’s Bees skin lotion. It must have gone bad!; it had a rancent! It had such a bad odor when I applied it that I needed to take a shower to get rid of the smell! I attempted to call the company to register my complaint. They told me to call back tomorrow. I explained that I wasn’t available then! I did not think that the product was that old. No idea why there was such a stench! Not to mention their poor customer service; their was no way to contact them in a convenient & timely manner!
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Reviewer Name: Martha Spenser
Review Submission Date: 2022-08-14
Review Title: I spent enough to receive a free gift
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Review Description: I spent enough to receive a free gift, only 1 as I hadn't spent enough for the other. Apparently I was supposed to add this at checkout!!!! Whatever happened to a FREE gift? I have NEVER had this problem with any other supplier. Therefore I shall no longer purchase any BB products from anywhere. Its disgusting, disappointing and a bad business ethic
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Reviewer Name: Emily
Review Submission Date: 2022-08-04
Review Title: Disgusting customer service
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Review Description: We got a voucher from them for our mother for her birthday she tried to use it it wasn’t working we have tried for weeks now to contact their customer service to get a new code or an activation for the one she has not only do they lie when they say they will contact you back when you call to chase they hang up on you and keep avoiding the question and passing it off disgusting service would strongly advise to stay away from the company of theu can’t resolve something as simple as a code not working and providing a new one
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Reviewer Name: Max
Review Submission Date: 2022-07-22
Review Title: Everyone should try, but has different effects
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Review Description: I think burt's bee's effect on your skin is different for everyone, but personally it is my number 1 lip balm! As soon as I first used it i felt an instant improvement on my dry lips. It's a great, natural lip balm that everyone should at least try.
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Reviewer Name: Marie manchester
Review Submission Date: 2022-07-14
Review Title: Honey moisturizing lip balm is amazing…
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Review Description: Honey moisturizing lip balm is amazing had really bad sunburnt lips ‘visits to numerous chemists ti be told they couldn’t give me any thing as it’s my lips . Seek medical or doctor can’t get appointment ‘friend recommend I try burts bee the moment i used it the relief was amazing . Had to soften it a little
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Reviewer Name: Lisa
Review Submission Date: 2022-05-19
Review Title: Amazing products
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Review Description: Amazing products, beautifully presented. Love the new ranges and the expansion to include more products.
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Reviewer Name: Emiko Dow-Page
Review Submission Date: 2022-05-05
Review Title: Do Not Buy Gift Vouchers!!
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Review Description: Do Not Buy Gift Vouchers!!I was sent a gift voucher for £25 from a friend for my birthday and I could not use it on their website. After many back and forth emails they said it didn’t exist. I will never buy from a company again, they were so unhelpful.