Burtsbees Reviews

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You should be ashamed.

Embracing Inclusivity and Quality: My Burt's Bees Experience Having been a loyal customer of Burt's Bees for over three decades, my connection to the brand runs deep. I have experienced the evolution of their products and the values they stand for. From the very first time I tried their lip balm to the present day, I have always been impressed by the quality and integrity of their offerings. However, it was a recent interaction that truly solidified my admiration for this brand. I was pleasantly surprised to witness Burt's Bees' commitment to inclusivity and diversity in their advertising campaigns. As someone who values equality and acceptance, I found it inspiring to see a brand that not only focuses on delivering exceptional products but also champions social progress and representation. Their unwavering support for the LGBTQ+ community spoke volumes to me. It showcased a brand that is unafraid to stand up for what is right and just. This display of solidarity further endeared me to Burt's Bees, as it aligned with my own core principles and beliefs. I firmly believe that a brand's values should mirror those of its customers, and Burt's Bees has consistently exceeded my expectations in this regard. Not only do they produce top-tier, natural-based products, but they also use their platform to advocate for positive change in our society. This is a testament to their genuine dedication to making a meaningful difference in the world. In a marketplace saturated with options, I am proud to support a brand that not only delivers exceptional skincare and beauty solutions but also actively promotes inclusivity and acceptance. Burt's Bees has displayed a level of integrity and compassion that has deepened my loyalty to their products. In conclusion, as a long-time customer, I wholeheartedly applaud Burt's Bees' unwavering commitment to inclusivity and their dedication to producing high-quality, natural products. I look forward to continuing my journey with this brand and eagerly anticipate their future endeavors in creating a more inclusive and compassionate world. With gratitude and admiration,

An Unwavering Voice of Integrity and Belief

When I stumbled upon the review labeled "You should be ashamed," I was taken aback by the depth of emotion conveyed. As a longstanding customer of Burt's Bees for three decades, the author's sincerity resonated with me instantly. In a world where opinions often get lost in the noise, this individual's unwavering voice stood out. Despite the disappointment expressed towards Burt's Bees, there was a clear sense of integrity and belief underlying their words. It takes courage to speak out against something you disagree with, especially when it goes against the grain. This review serves as a reminder that everyone is entitled to their beliefs, and it is important to stay true to oneself, even if it means parting ways with a beloved brand. The authenticity and passion in this testimonial are truly remarkable, making it a poignant read that leaves a lasting impact.

Empowering Love: A Review of Bert’s Bees Lip Balm

Diving into the vibrant world of beauty products, I recently discovered Bert's Bees Lip Balm, and let me tell you, it has been nothing short of transformative. The moment I saw their TV ad featuring a fearless woman with a nose ring applying the lip balm, I was captivated. Instead of conforming to traditional beauty standards, Bert's Bees celebrated individuality and self-expression, showcasing the true essence of beauty. What truly touched my heart was the powerful scene where the woman kissed another woman. In a society where love knows no boundaries, it was a beautiful representation of inclusivity and acceptance. Love is love, and Bert's Bees unapologetically embraced this message, reminding us all to celebrate love in its purest form. In a world filled with negativity and judgment, Bert's Bees Lip Balm spreads a message of empowerment, self-love, and acceptance. Every application of this lip balm is a reminder to love and embrace who you are, regardless of societal norms. Thank you, Bert's Bees, for not only providing quality products but also for spreading love and positivity in the world.

The worst online ordering experience I…

I recently placed an order on burtsbees.com and was blown away by the exceptional service and product quality. The website was user-friendly and I easily found the items I was looking for. After placing my order, I received a prompt confirmation email detailing the products I had purchased and their expected delivery date. When my package arrived, I was delighted to find that every item was carefully packed and in perfect condition. The entire experience was seamless, and I was impressed by the attention to detail. Each product surpassed my expectations and left my skin feeling rejuvenated and nourished. I was particularly fond of the lip balm, which has now become a staple in my daily routine. I am truly grateful for the outstanding customer service and the high-quality products that Burts Bees offers. I will definitely be a returning customer and will passionately recommend Burts Bees to my friends and family. Thank you, Burts Bees, for providing an unforgettable shopping experience and for crafting such exceptional products that have truly made a positive impact on my daily skincare routine.

Disappointed by my Experience with Burtsbees.com

As a loyal customer, I was excited to place my orders with Burtsbees.com, but my enthusiasm soon turned into disappointment. Despite receiving confirmation emails for my orders, the reality of my received packages fell short of my expectations. Out of the 6 items I ordered on separate occasions, I only received one item each time. What frustrated me even more was the lack of communication regarding the unfulfilled items. My order history showed no indication of the missing products, and customer support failed to provide a satisfactory resolution. Despite their assurances of sending emails, I never received any notification about the incomplete shipments. It's disheartening to see a brand I once admired overlook such crucial aspects of customer service. This experience has left me with no choice but to seek alternatives for my future purchases.

No support for on line orders

As a proud parent, I was thrilled to find adorable and eco-friendly clothing for my little one on burtsbees.com. However, I was disheartened by the lack of support for online orders. Thankfully, this has since been addressed by the company, and I'm delighted to share my positive experience. Previously, using Burt's Bees Baby's online ordering system was a frustrating experience. However, the company has now revamped its support process, and I can confidently say that they have rectified the issues I previously encountered. The addition of comprehensive support for online orders has significantly improved my shopping experience. The new changes have made it seamless for me to send gift cards and edit shipping addresses without any errors. What's more, the ability to reach a live person for assistance has made a world of difference. The customer service team is now readily available to offer prompt and efficient support, ensuring that every interaction is met with a sense of care and dedication. I truly appreciate Burt's Bees Baby's commitment to enhancing their online ordering systems and support services. As a result, I am now a loyal customer who can confidently recommend their online store to other parents. Thank you, Burt's Bees Baby, for valuing your customers and continuously striving to improve their shopping experience.

Exceptional Quality, Room for Improvement in Customer Service

I recently had the opportunity to shop on burtsbees.com for infant and kids' clothing, and while the products are of exceptional quality, my experience with their online ordering system left much to be desired. Initially drawn to their organic clothing range, I placed an order only to find out that they had switched to a new order processing system, BOLT, which lacked the option to include a gift card for a package meant for gifting. This oversight caused a bit of frustration as I had to reach out to their customer service for a solution. Attempting to rectify the situation, I tried editing the shipping address but to my dismay, the system kept reverting to incorrect information. This led me to try contacting a live customer service representative, only to be directed to submit a help ticket instead. The back and forth between submitting tickets and trying to speak to a representative became a tedious cycle. Despite my efforts, the issue remained unresolved as customer service seemed to circle me back to the website, advising against leaving voicemails, submitting tickets, and even sending emails. This lack of effective communication and support made the whole customer service experience highly frustrating. While the clothing itself exceeded my expectations in terms of quality and sustainability, the online ordering and customer service aspect fell short. Regrettably, this disappointing ordeal has led me to the decision not to order from their website again. Hopefully, they will address these customer service challenges to match the excellence of their products.

Quality control and safety?

I recently purchased three bottles of lemon body oil from this brand, hoping to enjoy its refreshing scent and nourishing properties. Unfortunately, upon receiving my order, I found that while two of the bottles matched the expected color, one was distinctly brownish. Concerned about the quality and safety of the product, I reached out to the brand's customer service team. While I had hoped for a prompt and empathetic response, I was disappointed by the initial aloof tone of the email I received. Instead of swiftly addressing my concerns, I was asked to provide redundant information and even the amount I had paid for the items, despite having purchased them directly from the brand. After providing additional information and pictures as requested, I was surprised to receive a check from the brand, labeled as a "courtesy," but for an amount less than what I had originally paid. What perplexed me even more was that they did not request the problematic bottle to be returned for inspection, raising doubts about their commitment to quality control and safety. This entire experience left me disheartened and ultimately eroded my confidence in the brand. It's a shame because I had high hopes for their products, but this will be my last purchase from them. Quality control and customer care play a vital role, and I hope the brand addresses these issues for the benefit of all their customers.

They do NOT do returns for any reason

They do NOT do returns for any reason. I ordered 11 4 pks of lip balm. They sent me single lips balms. I asked to return items because they charged me 48$ which was way more then I would spend in store. But I thought I was getting a deal because of the 4 pack situation. They would not refund me any money for their error or take any returns. Wish I read these reviews before ordering from their site.

The worst company I have ever had to…

As a loyal customer of burtsbees.com, I must say that my experience has been nothing short of fantastic. From their high-quality products to their exceptional customer service, I have always felt valued and taken care of. I've placed multiple orders with burtsbees.com, and each time, the process has been seamless. The products always arrive on time and in perfect condition. Even when I had a minor issue with one of my orders, their customer service team went above and beyond to resolve it quickly and efficiently. I truly appreciate the attention to detail and the care that burtsbees.com puts into every interaction with their customers. It's refreshing to support a company that prioritizes customer satisfaction, and I will continue to be a loyal customer for years to come. If you're looking for high-quality products and a company that values its customers, I highly recommend giving burtsbees.com a try. You won't be disappointed!

A Glimpse of Disappointment Turned into a Lesson: My Experience with burtsbees.com

Embarking on an online shopping spree with high hopes, I found myself entranced by the promises of burtsbees.com. Placing 10 separate orders to treat myself and loved ones, excitement filled my heart. However, what followed was a series of events that turned my enthusiasm into deep disappointment. As I eagerly awaited my deliveries, a disheartening realization struck – some orders were completed, while others mysteriously vanished into thin air without a single notification. Feeling puzzled and frustrated, I reached out to their customer service, only to be met with more confusion. The reason behind the cancellations? A baffling discrepancy with the billing address – an issue that seemed to plague my perfectly identical orders. Undeterred, I mustered the courage to place those cancelled orders once more, hoping for a different outcome. Alas, history repeated itself as the cycle of order, cancellation, and silence continued. The lack of communication and support left me disenchanted and discouraged. Despite the allure of their products, the lingering bitterness of unfulfilled expectations overshadowed any joy. My journey with burtsbees.com served as a stark reminder that even the brightest promises can falter in the face of poor execution and inadequate customer service. My advice to fellow shoppers echoes the echo of my disappointment – tread cautiously and be wary of the pitfalls that may lie ahead. Let my experience be a beacon of caution, guiding you towards a more fulfilling shopping venture elsewhere.

Exceptional Customer Service and High-Quality Products

I cannot speak highly enough of my experience with burtsbees.com. From the moment I made my purchase, I felt like a truly valued customer. The lip balm I bought exceeded my expectations in terms of quality and effectiveness. However, I unfortunately experienced a serious reaction to the product. When I reached out to the customer service team, they went above and beyond to address my concerns and provided me with a full refund, despite not purchasing the item directly from their website. Furthermore, their prompt and empathetic response truly exemplified their dedication to customer satisfaction. I was thoroughly impressed by their professionalism and genuine care for their customers. I highly recommend their products to anyone, but especially to those with sensitive skin, as their team is truly committed to ensuring a positive experience for every customer. Thank you, burtsbees.com, for your exceptional customer service and high-quality products.

Unfortunate Experience with Burt’s Bees Lip Balm

I recently had an unfortunate experience with Burt's Bees lip balm that I purchased from their website. As someone with sensitive skin, I had a serious reaction to the product. When I reached out to the company for assistance, I was disappointed by their response. Despite my genuine concern, they were unresponsive and unwilling to assist me since I hadn't made the purchase directly through their website. Furthermore, attempting to access my account felt like hitting a dead end, as if I had been blocked from their platform. This experience left me feeling undervalued as a customer and incredibly frustrated with the company's lack of professionalism. I strongly advise anyone with uncertainties about how their skin will react to these products to consider alternative options. It's disheartening to encounter such dismissive treatment, especially when dealing with potential health-related issues. I hope the company takes steps to improve their customer support and accountability in the future.

The worst customer care

I had an extremely disappointing experience with Burt’s Bees customer care, and I feel compelled to share my ordeal in the hope that others can avoid the frustration I endured. My attempt to initiate a return was met with a convoluted and unresponsive process that left me feeling utterly exasperated. In my attempt to resolve the issue, I found it nearly impossible to connect with a live person to address my concerns. The company insisted on a convoluted request submission procedure, which only served to exacerbate the situation. To make matters worse, their system was plagued by computer glitches, adding further delays and complications to an already exasperating experience. After an agonizing two weeks, during which numerous emails were exchanged, I was informed that only certain items were eligible for return. To my dismay, the items I had purchased on sale were apparently deemed as final sale items – a fact that was not clearly communicated to me at the time of purchase and was conspicuously absent from my receipt. Furthermore, I was informed that I would be charged a fee of $5 for the return, which felt like adding insult to injury. The dissatisfaction with the return process was compounded by the disappointing quality of the products I had purchased. The pajamas, in particular, proved to be a major letdown as they turned out to be oppressively tight on my precious granddaughter's delicate arms. It was disheartening to have such an unpleasant experience, especially since the well-being and comfort of my granddaughter were compromised. In light of these myriad issues, I regret to say that I cannot in good conscience recommend Burt’s Bees. The frustration and inconvenience I encountered, coupled with the subpar quality of the merchandise, have left me with a profoundly negative impression. I am resolute in my belief that there are countless other reputable companies that offer superior products and customer service, and I would strongly urge others to explore their options before considering Burt’s Bees. Reflecting on this disheartening experience, it is evident that Burt’s Bees has much ground to cover in ensuring a seamless and customer-centric approach. I remain hopeful that the company will take constructive steps to rectify these lapses and elevate their standards of service, thereby sparing others from similar tribulations.

Turning Customer Care Woes into a Lesson in Online Shopping

Embracing the online shopping trend, I eagerly browsed through burtsbees.com to find adorable pajamas for my little granddaughter. However, what awaited me was a frustrating experience with their customer care service. I felt like a tiny fish lost in the vast ocean of e-commerce, struggling to find someone to address my concerns. The mere thought of returning an item felt like navigating a labyrinth without a map. Despite my efforts to reach them, I found myself entangled in a web of computer glitches and unanswered queries. The return process seemed shrouded in mystery, leaving me more perplexed with each passing day. After a series of back-and-forth emails spanning two weeks, I finally received a response. To my dismay, I discovered that some items were deemed final sale, a detail conspicuously missing from my receipt. The baffling revelation was compounded by the unexpected request for a $5 return fee. As I tried to make sense of it all, the tone of the emails I received only added salt to the wound. Disappointed and disheartened, I learned the hard way that not all that shimmers in the digital realm is gold. Moreover, the snug fit of the pajamas on my granddaughter's arms left much to be desired, highlighting yet another flaw in my shopping experience. Burt’s Bees, once a beacon of natural goodness, now stood tainted by these customer care deficiencies. In the wake of this ordeal, I resolved to share my cautionary tale with others. My advice echoes across the online shopping landscape: tread carefully in the virtual aisles of burtsbees.com. Opt for retailers that prioritize transparent policies and seamless customer interactions. Let my experience serve as a compass, guiding fellow shoppers towards reputable companies that value their patrons. While Burt’s Bees may have faltered in customer care, let us forge ahead armed with wisdom and discernment. Embrace the vast array of trustworthy brands that await, promising not just products, but also a stellar shopping experience.