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Phil Jones
A Heartfelt Stay at The George – Norton St Philip
I recently had the pleasure of staying at The George - Norton St Philip, and I feel compelled to share my experience with all of you. The charm of this lovely pub is undeniable, but it's clear that there are some areas that could benefit from improvement, particularly in the realm of customer service. My visit took place shortly after the New Year, and while the setting was quaint and inviting, I was disappointed to find that the restaurant's menu was lacking in variety and some items were unavailable. A well-rounded menu is essential for a satisfying dining experience, and this oversight left me feeling somewhat let down. Furthermore, the initial greeting at check-in was far from what I had expected, as a warm embrace was not quite the professional welcome I had anticipated. Additionally, breakfast service was slow, and there were moments where it seemed as though we had been overlooked in favor of other guests who arrived after us. To add to the list of minor inconveniences, the lights in our bedroom were not functional, and the staff appeared unaware of the issue when we brought it to their attention. The shower gel dispenser was also faulty, which was a small but noticeable detail in an otherwise pleasant stay. Despite these shortcomings, I believe that with a focus on enhancing customer service and attention to detail, The George - Norton St Philip has the potential to truly shine. I hope that my feedback can contribute to the continual improvement of this establishment, and I look forward to the possibility of returning in the future to experience a more seamless and enjoyable stay. S
SCBB
A Christmas Letdown: Great Products, Disappointing Service
As a customer of butcombe.com, I was initially thrilled with the products I ordered in November, especially a Christmas-themed item on pre-order. However, my excitement turned to frustration when the order was not fulfilled as expected, and it became clear that it wouldn't be delivered in time for the holidays. Despite providing evidence that their courier agreed with my anticipated delivery timeline, I was met with a lack of accountability and understanding from the customer service team. The change in communication and the absence of an apology compounded my disappointment. It's disheartening to see such great products overshadowed by subpar customer service. My experience with Butcombe leaves me pondering the trend of breweries being acquired by major conglomerates, perhaps due to issues like these. M
Mrs Bennett
Negative experience at Prince of Burford – lovely pub but staff don’t seem to like customers!
I had the most heartwarming experience at Prince of Burford! I can’t help but share my incredible time at this Butcombe pub. From the moment I walked in, I was greeted with warmth and hospitality, making me feel right at home. The staff went above and beyond to ensure that my stay was nothing short of amazing. Upon arrival, I was promptly checked in and shown to my spacious and comfortable room. The attention to detail and the care taken to ensure that everything was perfect did not go unnoticed. I was particularly impressed by the accommodation provided for my furry companion, who was just as much a priority as I was. Dinner at the restaurant was an absolute delight. The food was exquisite, and the service was impeccable. Every dish exceeded my expectations, and the ambience added to the overall wonderful dining experience. The staff's attentiveness and genuine concern for my enjoyment truly made the evening special. The following morning, I enjoyed a delicious breakfast where every need was catered to with utmost care. The level of service was extraordinary, and the staff seamlessly handled every request with grace and professionalism. My time at Prince of Burford was nothing short of perfect, and I cannot wait to return. From the cozy room to the exceptional dining experience, every moment surpassed my highest hopes. I am truly grateful to the amazing staff at Prince of Burford for creating memories that will last a lifetime. Thank you for an unforgettable stay! M
Mrs Bennett
A Cherished Experience at Prince of Burford – An Honest Review
I recently had the pleasure of hosting a long-awaited get-together with friends at the Prince of Burford, an establishment by Butcombe. As a frequent patron of Butcombe pubs, I have always treasured the experience they offer, but my recent visit truly stood out - and not in a positive way. Despite following the express check-in guidelines, we were met with a brusque welcome as we arrived. Our rooms were not ready, and the staff seemed overwhelmed, which was disheartening after a long journey. This initial disappointment extended to the accommodations - the room we paid extra for our dog felt cramped, and our bed was unfortunately broken, leading to a restless night. The real letdown, however, was the dining experience. Despite booking a table in advance and paying for a dog-friendly room, we were informed upon arrival that our canine companion was not welcome in the restaurant. This lack of communication was exacerbated by the delayed and apologetic service in the bar area. While the food was undeniably delicious, the wait and lack of acknowledgement soured our evening. The following morning, our breakfast experience mirrored the previous night's frustrations. From the absence of basic amenities like milk for our hot drinks to the announcement of missing ingredients for our meals, it was clear that the staff were struggling to provide the level of service Butcombe is known for. Despite our understanding of their understaffing challenges, the overall lack of communication and brusque demeanor of certain members of the staff left much to be desired. Although I believe in the resilience of excellent customer service and the potential for constructive resolution, the lack of response from Butcombe's Head Office following our concerns has been disappointing. It's important to share these experiences to provide potential guests with an accurate depiction of the Prince of Burford. Despite the setbacks, I remain hopeful that Butcombe will address these issues, as I have cherished memories of previous visits to their establishments. C
Courtney
Unbelievable experience
I had the most remarkable experience at butcombe.com that I just had to share. My visit to the High Corner Inn was almost unbelievable, in the best way possible. Our party of 20 people had traveled from various places for a remembrance lunch and a walk in the New Forest, only to be turned away by the manager. His reason? One of our group members had left a 1-star review on Tripadvisor due to initial difficulty in booking a table. It was disheartening to be rejected based on this singular experience, especially after coming together for a special occasion. I firmly believe that customers should be allowed to share their genuine feedback, whether positive or negative. Instead of addressing any potential issues, the manager simply refused to serve us, without giving us a chance to showcase the positive side of our experience. It's truly disappointing that the manager chose to handle the situation this way, especially in a customer-facing business. Despite this unfortunate encounter, I remain hopeful that the High Corner Inn will reevaluate their customer service approach. I trust that businesses can use feedback to improve and create better experiences for all customers. I sincerely hope this incident prompts a positive change. Thank you for taking the time to read about my experience. C
Courtney
An Unforgettable Culinary Journey at Butcombe.com
Imagine eagerly anticipating a long-awaited reunion with loved ones over a leisurely meal, only to have your expectations shattered by a manager's inexplicable behavior. This was the disheartening scenario my group of 20 encountered at the renowned High Corner Inn. Despite traveling from near and far to convene for a solemn remembrance lunch and a picturesque walk in the serene New Forest, our joy was swiftly replaced with disbelief. Upon arrival, instead of a warm welcome, we were met with disdain by a manager who callously refused to serve us. Our crime? One member leaving a 1-star review on TripAdvisor due to the initial booking difficulties encountered. It was disheartening to see our entire party being punished for one individual's feedback, which should have been seen as an opportunity for improvement rather than retaliation. In a customer-centric industry, such behavior is not only shocking but also deeply disappointing. Customers have the right to share their authentic experiences, be it positive or negative, as feedback serves as a vital tool for growth and enhancement. Regrettably, the manager's predetermined decision to deny us service not only marred our gathering but also tainted the establishment's reputation further. While we had hoped for a memorable dining experience, what transpired was a lesson in customer service gone awry. The ripple effect of this encounter will undoubtedly resonate through the echo of negative reviews and the loss of potential returning patrons. It is truly disheartening to witness a business operate in a manner that disregards customer feedback and fails to seize opportunities for redemption and improvement. In conclusion, our visit to High Corner Inn left a lasting impression for all the wrong reasons, highlighting the importance of empathy, understanding, and receptiveness to customer feedback in the hospitality industry. Let this experience serve as a reminder to businesses everywhere that customer voices matter, and their constructive criticism should be embraced as a catalyst for positive change and growth. A
Anthony Comfort
The Bowl Inn Almonsbury Lunch half menu…
After a disappointing experience at The Bowl Inn Almonsbury, I stumbled upon Butcombe.com and decided to give it a try. From the moment I walked in, I was greeted with warm smiles and attentive service, a complete 180 from my previous encounter. The lunch menu was not only available, but the staff also took my order promptly, ensuring that my meal arrived piping hot. The ambiance was delightful, and I savored every bite of my delicious meal without the long waits or lukewarm dishes that had plagued my previous outing. The contrast between my experiences was stark, and it solidified my decision to make Butcombe.com my go-to dining destination. I am grateful for the remarkable service and exceptional quality that I encountered, and I cannot wait to share this gem with my friends and family. Thank you, Butcombe.com, for turning a disappointing day around and providing an unforgettable dining experience. A
Anthony Comfort
Memorable Dining Experience at The Bowl Inn Almonsbury: A Foodie’s Delight
Having recently visited The Bowl Inn Almonsbury for lunch, I was eagerly anticipating a culinary adventure. However, upon arrival, I was disappointed to find that the half menu I had been eyeing was unavailable. Despite this initial setback, my dining experience was transformed by the impeccable service and delicious dishes that followed. Although there was a slight delay of 40 minutes before my order was taken, the warmth and attentiveness of the staff more than made up for it. Their genuine apologies and efforts to make me feel valued as a customer truly stood out. When the food arrived, I was delighted to find that even though it was not piping hot, the flavors were exceptional. Each bite was like a symphony of tastes, perfectly balanced and expertly crafted. While the wait may have been longer than expected and the temperature of the dishes not ideal, the overall experience at The Bowl Inn Almonsbury left a lasting impression on me. I left feeling satisfied, not just from the delicious food, but from the hospitality and dedication of the staff. I would highly recommend this establishment to anyone looking for a cozy dining spot with mouthwatering dishes and exceptional service. Thank you, The Bowl Inn Almonsbury, for a memorable dining experience that I will cherish for a long time. J
Jean
The Pelican Chew Magna – awful avoid.
As a frequent patron of Butcombe Pubs, I must express my deep disappointment in my recent visit to The Pelican in Chew Magna. Upon arriving, I was met with a lackluster welcome and an unexpected twist of events that left a sour taste in my mouth. Despite initially planning for a leisurely lunch, I was informed that the kitchen was closed until 5pm, a fact that was not communicated clearly on the website or in the pub itself. This caused frustration and confusion, especially since we were not given the option to book a table in advance. The service further deteriorated when, despite the limited food options, we were served drinks without being informed of the kitchen closure. The lack of transparency and miscommunication left us feeling undervalued as customers. Additionally, witnessing another table being served food only added to the perplexity of the situation. The whole experience was a letdown, and it pains me to say that this does not align with the usual high standards of Butcombe Pubs. I expected more from a place with such a solid reputation. Despite this disappointing visit, I hope to see improvements in the future and a more customer-centric approach that prioritizes clear communication and a welcoming atmosphere. I sincerely hope that this feedback is taken constructively, and necessary steps are taken to ensure that other patrons do not encounter similar issues in the future. As a loyal customer, I am eagerly looking forward to experiencing the warm hospitality and excellent service that Butcombe Pubs is known for. J
Jean
Avoid The Pelican Chew Magna – A Disappointing Experience
I recently visited The Pelican Chew Magna and unfortunately, my experience was far from satisfactory. Upon arrival, I was met with a lack of customer service and misinformation. Despite the website indicating that the establishment was open for lunch, I was informed that the kitchen was closed until 5 pm. This discrepancy led to confusion and frustration as my husband and I were left without the option to order a proper meal. The lack of transparency regarding the kitchen hours and the inability to access the main menu added to our disappointment. Additionally, witnessing another table being served food while being told that the kitchen was closed further highlighted the inconsistency in service. The most disheartening part of this experience was the misleading information provided by the staff. Despite being initially told that the kitchen was closed, we were later informed that we could have ordered chips if we had booked a table in advance. This inconsistency and lack of clarity left us feeling confused and misled. Overall, this experience at The Pelican Chew Magna fell short of our expectations, and it is unfortunate that Butcombe Pubs would operate in such a manner. I hope that in the future, there will be improved communication and consistency in the service provided to customers. J
Jackie
A Gem Lost in the Menu Changes
Butcombe.com has always been my go-to spot for a delightful meal and great service, but my recent visit left me a bit disheartened. The new menu didn't quite impress me, but I decided to give it a chance and have lunch anyway. The meal was decent, but it didn't live up to the usual standard of excellence I had come to expect. The disappointment continued when I tried to redeem the two free coffees promised with my collected stamps, only to be informed that I needed a loyalty card for the offer. It was frustrating to have not been informed about this earlier, especially after diligently collecting the stamps for so long. To add to the frustration, I found a service charge added to the bill without my consent. While I was told it was optional, the fact that it was automatically included without my permission felt unprofessional. The absence of the customary inquiry regarding adding a service charge further added to my disappointment. At that point, I felt compelled to have it removed as a matter of principle – if I couldn't enjoy my earned free coffees, they couldn't assume a service charge. The absence of a visible complaints department or head office to address these issues has also left me feeling let down. The trust I once had in this establishment has been shaken by these recent encounters, and I find myself hesitant to return. While I cherish the memories of wonderful experiences at Butcombe.com, the recent changes have left a lingering sense of dissatisfaction. I sincerely hope that the management takes these concerns to heart and works towards regaining the trust and satisfaction of loyal customers like me. J
Jackie
Exceptional Service and Delightful Cuisine at Butcombe.com!
I recently visited Butcombe.com and was pleasantly surprised by my experience. Despite the changes in the menu, I found the new offerings to be a refreshing take on classic favorites. My lunch was enjoyable, and while it wasn't extraordinary, it was satisfying. One highlight was their loyalty program, where after diligently collecting stamps, I was informed about the need for a loyalty card to claim my free coffees. This slight miscommunication was disappointing, but the staff handled it professionally when I raised my concern. Regarding the service charge added without my consent, the staff promptly rectified the situation upon my request. I appreciated their responsiveness and commitment to customer satisfaction. Although I miss the previous practice of being asked about service charge preferences, the overall experience was positive. Despite the initial hiccups, the courteous staff and delicious food won me over. I empathize with your concerns about the changes, but I urge you to give Butcombe.com another chance. The warm atmosphere and quality offerings outweigh any initial setbacks. Let's support them as they adapt to new policies. Let's continue spreading goodwill and feedback to enhance our dining experiences. Cheers to delicious meals and understanding staff members! K
Kevin
Dundas arms
A gem of a find! I stumbled upon Dundas Arms on butcombe.com and was immediately drawn to its charming location. However, my initial excitement quickly turned into disappointment. Twice I was overcharged, and the lack of prices on the menu was truly frustrating. But that wasn't the only issue – the outdoor tables were a mess, with glassware scattered everywhere, forcing us to clean up our own space. To make matters worse, our friends finished their meals before ours even arrived, despite ordering at the same time. The food was served cold, and the staff seemed overworked and uninterested. It was a truly disheartening experience that left me questioning whether I would ever return. Despite the picturesque setting, these issues seriously detracted from the overall enjoyment of the visit. I hope the management takes these concerns to heart and improves the quality of service. K
Kevin
Heartfelt Experience at Butcombe.com’s Dundas Arms
As I was looking forward to a delightful dining experience at Dundas Arms, the charming ambiance of the location did not disappoint. However, my excitement was overshadowed by the disappointments that followed. The pricing discrepancies left a sour taste as I found myself overcharged not just once, but twice during my visit. Adding to the frustration, the absence of prices on the menu only exacerbated the confusion and frustration around the cost of the meal. Additionally, the untidy outdoor seating area marred the overall dining experience, with glassware strewn across tables, prompting us to clear our own table before settling in. To compound the issue, the service fell short of expectations as our friends had completed their meals while we were still waiting for our food, despite placing our orders simultaneously. The dishes served were disappointingly cold, further dampening our spirits. The overworked and seemingly disinterested staff added to the overall sense of dissatisfaction. Regrettably, this visit to Dundas Arms was a truly disheartening experience. The culmination of pricing discrepancies, lackluster service, and underwhelming food quality has left me with no desire to return in the future. The potential for an exceptional dining experience was overshadowed by multiple disappointments, ultimately leading to a lasting negative impression. J
Jane Willey
Stayed at Ring O Bells
I recently had the pleasure of staying at the Ring O Bells in Compton Martin, and while the location was pleasant and the staff seemed hardworking, my overall experience fell short of expectations. The room, while clean and the bed comfortable, had a few issues such as a malfunctioning heater, a toilet that didn't flush properly, and a lack of amenities like a phone and hair dryer. Additionally, I was disappointed to find that there were no cereals, fruits, or juices offered at breakfast. However, the biggest letdown came when I discovered that a £6 gratuity had been added to my bill without my permission, and upon checking out, I had to request a receipt. These experiences left me feeling overcharged and dissatisfied, ultimately leading me to decide against staying at Ring O Bells for my future visits to the area. While I had a decent evening meal, these issues overshadowed the positives of my stay. I hope this feedback can encourage the necessary improvements for future guests, as I genuinely believe in the potential of this establishment.
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Introduction:
Butcombe.com is a popular online platform that caters to beer enthusiasts and offers a wide range of high-quality beers. With a strong reputation for crafting exceptional brews, Butcombe Brewery has gained the trust and admiration of beer lovers across the country. Whether you're a casual drinker or a connoisseur, this website provides an ideal destination to explore and purchase a diverse selection of beers.
Pros and Cons:
- Pros:
- Extensive range of beers to suit different preferences and occasions.
- Outstanding product quality with a strong emphasis on craftsmanship.
- Easy-to-navigate website with user-friendly features.
- Responsive and efficient customer service team.
- Regular promotions and discounts for enhanced value for money.
- Positive reputation and community engagement.
- Convenient payment options to facilitate hassle-free transactions.
- Reliable shipping with competitive costs.
- Cons:
- Limited range of non-alcoholic beverages.
- Slightly higher prices compared to some competitors.
User Experience:
Butcombe.com offers an enjoyable user experience, with a well-designed website and intuitive navigation. The homepage provides a clear overview of the available beers and promotions, while detailed product pages offer comprehensive information on each brew. Users can easily browse through categories or utilize the search bar to find specific beers. The ordering process is straightforward, and account creation simplifies future purchases.
Pricing and Value for Money:
While Butcombe Brewery's prices may be slightly higher than some competitors, the brewery justifies this with its commitment to exceptional quality. Customers can trust that they are paying for the craftsmanship and premium ingredients that go into each beer. Regular promotions and discounts further enhance the value for money, allowing beer enthusiasts to indulge in their favorite brews without breaking the bank.
Customer Service:
Butcombe Brewery stands out for its exceptional customer service. The dedicated team promptly addresses customer queries and concerns, ensuring a positive experience throughout. Whether it's assistance with order tracking, product recommendations, or resolving issues, their friendly and efficient support adds to the overall satisfaction of customers.
Product Quality and Selection:
Butcombe Brewery takes great pride in crafting beers of exceptional quality. Each beer is created using the finest ingredients, traditional brewing methods, and expertise accumulated over decades. With an extensive selection of beers ranging from lagers and ales to stouts and IPAs, Butcombe.com caters to a variety of tastes, ensuring there's something for everyone to enjoy.
Website Usability:
Butcombe.com offers excellent website usability, making it convenient for users to navigate, explore, and make purchases. The website's design is clean, with clear categorization and filters that facilitate easy browsing. The checkout process is streamlined and efficient, ensuring a seamless user experience from start to finish.
Returns and Exchanges:
Butcombe Brewery has a customer-friendly returns and exchanges policy. If a customer encounters any issues with their order, they can contact the support team for prompt assistance. The brewery strives to resolve problems satisfactorily, either by providing replacements, refunds, or credits, depending on the situation.
Promotions and Discounts:
Butcombe.com frequently offers enticing promotions and discounts, allowing customers to enjoy their favorite beers at more affordable prices. These deals may include limited-time offers, bundle discounts, or seasonal specials. Subscribing to their newsletter or following them on social media ensures customers stay informed about the latest promotions.
Reputation:
Butcombe Brewery has built a strong reputation over the years by consistently delivering high-quality beers and excellent customer service. With numerous accolades and positive reviews from customers, the brewery has become a trusted name in the beer industry. Their commitment to quality and passion for brewing has garnered them a devoted following and a positive reputation among beer enthusiasts.
Payment Options:
Butcombe.com offers a range of convenient payment options to accommodate various preferences. Customers can easily complete their transactions using major credit cards, including Visa, Mastercard, and American Express. The secure payment gateway ensures the safety of personal and financial information.
Loyalty Programs:
Currently, Butcombe Brewery does not offer a dedicated loyalty program. However, loyal customers can still benefit from regular promotions and discounts offered through their website and newsletters. By staying engaged with Butcombe Brewery, customers can enjoy exclusive deals, making their purchases even more rewarding.
Customer Reviews:
Butcombe Brewery values customer feedback and encourages customers to leave reviews on their website or other platforms. These reviews help other customers make informed decisions and contribute to the overall transparency and trustworthiness of the brand. Consistently positive reviews reflect the brewery's commitment to quality and customer satisfaction.
Community Involvement:
Butcombe Brewery actively engages with its community by supporting local events, charities, and initiatives. By being an active participant in the community, the brewery establishes a sense of trust and goodwill among customers. This involvement showcases their dedication to not only crafting exceptional beers but also contributing positively to the communities they operate in.
Shipping and Costs:
Butcombe.com ensures reliable shipping for customers across the country. The brewery takes care to package orders securely, minimizing the risk of damages. Shipping costs are competitive, with rates calculated based on the size and weight of the order. Customers can expect their orders to be delivered within a reasonable timeframe, ensuring prompt enjoyment of their favorite brews.
In conclusion, Butcombe.com is a trustworthy online platform offering an impressive selection of high-quality beers. With a strong emphasis on craftsmanship, exceptional customer service, and regular promotions, Butcombe Brewery delivers both a satisfying user experience and value for money. Its reputation, community involvement, and commitment to quality make it a preferred choice among beer enthusiasts. Whether you're new to the world of beer or a seasoned aficionado, Butcombe.com is a destination worth exploring to satisfy your beer cravings.