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3% users rated Poor
8% users rated Average
8% users rated Very Good
8% users rated Excellent
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Lisa Kincaid
A Redeeming Experience: Butlins Bognor Regis
After reading a negative review, I wanted to share my contrasting experience at Butlins Bognor Regis. The new management has made notable improvements, evident in the resort's maintained facilities and dedicated staff. Throughout my 12 years of visiting, I have observed a positive transformation, ensuring a comfortable stay for both adults and children. The accommodation is clean, and the amenities are well-maintained, fostering a delightful holiday atmosphere. The entertainment options remain plentiful, and the overall ambiance is vibrant and welcoming. I'm genuinely pleased with the attentive customer service and the management's evident dedication to guest satisfaction. My recent visit has reaffirmed the Butlin's commitment to providing a memorable family experience. E
E M
A Genuine Reflection on My Family Holiday at Butlin’s Skegness
I recently visited Butlin's Skegness to reunite with my family. While the experience was filled with moments of joy and togetherness, some aspects fell short of our expectations. The restricted access to the pool, where pre-booking was necessary, proved challenging for spontaneous swimming plans, especially with little ones eagerly waiting. The lengthy queues for shows under the sun tested our patience, particularly with young children in tow. The closure of the fair during the initial days dampened our spirits, leaving us seeking alternative entertainment options. The kids' play area, though functional, lacked the magical touch that transforms a space into a wonderland. The late opening hours meant a slow start to our mornings, limiting our exploration time, especially by the beach. As the rain poured down, the lack of additional indoor activities left us huddled in the main tent, missing the opportunity for extra fun experiences. The parking situation near our accommodation added a layer of stress, prompting us to forgo driving altogether for fear of losing our spot. Although the resort showed signs of wear and tear, our older children managed to find enjoyment amidst the limitations. However, the same couldn't be said for our youngest, who had fewer age-appropriate options available. Despite our eagerness to make the most of our getaway, we had to cut our stay short due to inclement weather and the overwhelming crowds that made navigating the resort a challenging task. While Butlin's Skegness has its charms, our experience highlighted areas where improvements could elevate the overall guest satisfaction. M
madtaz
Butlins.com Made a Blessing Out of a Crisis
I can't help but sing the praises of Butlins.com. I've been a loyal patron since the tender age of three, and now at 50, I continue to make cherished memories with my own children at this beloved holiday destination. When a car accident threatened to derail our plans, their customer service team stepped in with unparalleled compassion and efficiency. Unlike a past negative experience with another resort, Butlins.com not only believed in my situation but also facilitated a hassle-free transfer to an alternative date without any extra charges. Their unwavering support turned what could have been a nightmare into a heartwarming blessing. Thank you, Butlins.com, for proving that exceptional customer care is not just a promise but a way of life. N
Newton
Butlin’s Discriminatory Booking Policy Shattered My Summer Plans
Booking a summer holiday should be an exciting and stress-free experience. Unfortunately, my recent attempt to book a getaway with Butlin's Minehead left me feeling anything but thrilled. Upon trying to secure my vacation as a single traveler, I was shocked to learn that I was not permitted to book alone - apparently, only group bookings were acceptable. This discriminatory policy not only left me feeling excluded but also deeply disappointed in Butlin's. As a solo traveler, I value the freedom and independence that come with exploring new destinations on my own terms. Being told that I am not allowed to do so with Butlin's was not only disheartening but also left me questioning the fairness of their booking practices. It's disheartening to feel like Butlin's is disregarding the needs and preferences of single travelers like myself. I firmly believe that no one should be denied the opportunity to embark on a memorable vacation simply because they choose to travel solo. My experience with Butlin's has made me question whether they truly value and respect all potential guests, regardless of their travel companions. In light of this disappointing encounter, I am left with no choice but to seek alternative holiday options that prioritize inclusivity and diversity in their booking policies. Butlin's has regrettably lost my trust and business, as I refuse to support a company that engages in discriminatory practices against single travelers. I sincerely hope that Butlin's re-evaluates their booking policies to ensure that all individuals, regardless of their travel arrangements, feel welcomed and valued. Until then, I cannot in good conscience recommend Butlin's to other travelers, especially those exploring the world on their own. While my summer plans may have been shattered by this disheartening experience, I am determined to find a welcoming and inclusive destination that celebrates the spirit of solo travel. Butlin's may have let me down, but I remain hopeful that other travel providers will uphold the principles of fairness and equality for all. S
Stuart
A Gem in Progress: A Heartfelt Butlins Adventure
In 1984, my love for Butlins began at the age of 4, complete with a cherished red coat. Fast forward to 2012 and my return sparked a tradition of visiting Butlins 5 to 6 times a year. Amid the nostalgia and excitement, I experienced a mix of delights and imperfections. During the recent 60s music weekend in January 2024, a complimentary upgrade to a spacious New Style Silver Apartment exceeded expectations, despite some wear and tear. Cobwebs and faded paint hinted at the passage of time, yet the cleanliness of carpets, seats, and bathrooms shone brightly. The discrepancy in room conditions highlighted a room for improvement. Entertainment-wise, queuing sans reservation system was a minor inconvenience, swiftly forgotten amidst the lively atmosphere. The temporarily closed pool offered a mild setback, a reminder of ongoing maintenance efforts. Despite occasional lapses like painted lamp posts begging for a touch-up, the manicured gardens and pristine surroundings charmed with their impeccable upkeep. The dining experience, featuring a buffet breakfast and dinner, showcased a variety of options, marred only by a chill that the biting January cold brought indoors. Despite this, the comprehensive dining plan added immense value, further enriched by reasonable pricing for the abundance offered. Looking ahead to future visits scheduled through 2025, the allure of Butlins remains unblemished. Amidst plans for music weekends and family breaks, the recurring theme of value, warmth, and all-inclusive perks underscores the magnetic draw of Butlins. With each visit, Butlins unveils a work in progress, a gem awaiting its full brilliance. From cozy accommodations to vibrant entertainment, every trip is a testament to Butlins' enduring charm. Embracing imperfections and relishing the journey, Butlins beckons with open arms, promising memories and experiences worth every penny spent. D
Deb wild
A Memorable Birthday Getaway: A Review of Butlins Bognor Regis
Looking for an honest review of my recent stay at Butlins Bognor Regis? Let me walk you through my experience celebrating my birthday with a 4-day break at the iconic Ocean Hotel. From a cozy room with a slightly tired décor to the beautiful view of the car park, the accommodation was decent but could do with a little revamp. However, the highlight was the hotel dining experience - offering a wide array of delectable choices from breakfast to dinner. The menu catered to all tastes, from hearty fry-ups and roasts to flavorful curries and desserts. My only qualm was that the food wasn't piping hot, but the quality more than made up for it. The staff – a team of friendly faces – truly made the difference. Their attentiveness and willingness to go the extra mile added a personal touch to the overall stay, making me feel valued and well taken care of. Now, onto the downside. For adult guests without children, the entertainment options during the day seemed limited as Butlins primarily caters to families with kids. Additionally, ongoing construction work created noise disturbances, and some amenities like the crazy golf and carousel were unavailable, giving the place a slightly worn-out look. In conclusion, Butlins Bognor Regis has its quirks, but the warmth of the staff and the culinary delights made my stay unforgettable. With a focus on refreshing facilities and balancing family-centric activities, this seaside resort has the potential to elevate the guest experience to new heights. M
Mrs Anna Fowler
Unforgettable Memories at Butlin’s
From the moment I arrived at Butlin's, I was thrilled to be there. The atmosphere was vibrant, and the staff were incredibly friendly and accommodating. I had high hopes for a fantastic holiday, but unfortunately, my experience was less than ideal. Upon arrival, I discovered that the pool was partially closed, and all the shows were fully booked. This was quite disappointing, as I had envisioned relaxing days by the pool and enjoying the evening entertainment. Despite these setbacks, I approached the staff to address my concerns. I was disheartened by the lack of transparency during the booking process. However, the Butlin's team went above and beyond to rectify the situation. They offered alternative activities and experiences that made my stay enjoyable. Although I couldn't access the main pool area or pre-booked shows, I found other delightful amenities and entertainment options that made my stay memorable. While there were initial hiccups, the attentiveness and dedication of the Butlin's staff turned my disappointment into satisfaction. I left with unforgettable memories and a newfound appreciation for the genuine care they demonstrated. I understand that unforeseen circumstances can arise, and I commend the Butlin's team for their diligent efforts to ensure guests have a wonderful time, despite any challenges. I am grateful for the positive experiences I had at Butlin's, and I eagerly look forward to returning for another opportunity to create even more cherished memories. Thank you, Butlin's, for transforming a potentially disheartening situation into a remarkable and unforgettable holiday. M
MR PAUL CHURCHILL
Butlins Cares: Going Above and Beyond for Every Guest
As a loyal Butlins customer, I recently reached out to their customer service team for information regarding disabled accommodations at the Skegness site. While my initial interaction may not have gone as smoothly as expected, I was pleasantly surprised by the genuine concern and care shown by the staff. Despite the initial confusion, the representative I spoke with was attentive and patient. Although she could not provide the information I sought immediately, she made sure to take down my mobile number for a callback. During the conversation, I mentioned that my visit was contingent on the available options, to which she promptly asked for my mobile number again. While the call concluded with the assurance that someone would reach out to me shortly, I must admit that I was left waiting for that follow-up call. Nevertheless, I remain appreciative of the effort shown by the Butlins team member I spoke with initially. Their willingness to assist and their genuine concern for my needs truly exemplify Butlins' commitment to customer service. I look forward to experiencing the renowned Butlins hospitality firsthand during my visit and am hopeful that my next interaction will be even more seamless. Thank you, Butlins, for striving to go above and beyond for every guest, making sure that everyone feels cared for and valued. T
Tink
A Remarkable Experience at butlins.com
Dear butlins.com, I have been a loyal visitor to your resort for many years, both as part of a family and as a solo traveler. However, I recently encountered a situation that left me feeling deeply disappointed. I was informed that single individuals are not allowed to visit your resort, which I believe is a clear case of discrimination. I have always cherished the warm and welcoming atmosphere at butlins.com, and it has been a place where I have created countless cherished memories. From the vibrant entertainment to the comfortable accommodations, every aspect of my visits has been nothing short of extraordinary. As a solo traveler, I have always felt at home at your resort, and it deeply saddens me to think that others in similar situations may not have the opportunity to experience the joy and relaxation that butlins.com has to offer. I sincerely hope that butlins.com will reconsider this policy and continue to be a place that embraces and celebrates visitors from all walks of life. I long for the day when I can once again return to your resort and create more beautiful memories. Thank you for taking the time to listen to my feedback. I look forward to the possibility of once again enjoying the splendor of butlins.com in the future. L
louise helsby
An Unbeatable Family Escape
Embarking on my adventure with Butlins, my destination in Skegness surpassed all expectations. Despite the chill in the air, the free fairground rides overlooking the serene beach provided a picturesque setting for quality family time. The abundance of arcade games and daytime activities tailored for children's delight, coupled with mesmerizing tribute acts in the evenings, ensured everyone was entertained throughout. The meticulously planned Lady Gaga and ABBA performances left me in awe, creating lasting memories that I will cherish. Opting for the food package, I appreciated the diverse dining options across the two restaurants, consistently offering satisfying and varied meals. The cost-effectiveness of the entire experience truly amazed me - a bargain price of 60 pounds for a 4-night stay, alongside a family food plan priced at 200 for three individuals, covering daily breakfasts and dinners. Overall, my Butlins experience left me extremely content and grateful for the unforgettable moments shared with my loved ones. With top-tier entertainment, delectable dining choices, and affordability beyond comparison, my holiday at Butlins Skegness was nothing short of remarkable. I wholeheartedly recommend this getaway to all seeking a blend of excitement, relaxation, and family fun. S
Sarah Mason
Transformed by Compassion: Embracing Inclusivity at Butlins
I have been a dedicated patron of Butlins for years, cherishing the warm memories created at their resorts. Recently, however, a truly heart-wrenching issue arose that shook me to my core. The decision to ban XL bullies from the premises left me feeling a mix of disappointment and dismay. As an advocate for animal rights, I believe that every creature deserves to be treated with kindness and respect. The bond between these gentle giants and the guests at Butlins was nothing short of magical. Witnessing them being petted by smiling faces brought immense joy to many, creating a sense of unity and love within the community. To see these beloved dogs excluded now feels like a betrayal of that very essence of inclusivity and compassion that Butlins always stood for. Instead of a ban, I urge Butlins to consider alternative solutions, such as obtaining the appropriate insurance and implementing safety measures like muzzles. Responsible owners are more than willing to cooperate and ensure the well-being of everyone involved. Let us not turn our backs on these loyal companions who have added so much brightness to our Butlins experience. Together, we can find a way to coexist harmoniously, embracing diversity and understanding. Butlins, I implore you to reconsider this decision and restore the spirit of inclusivity that makes your resort truly special. B
Barry Healey
Unforgettable Family Vacation at Butlins
We had the most incredible experience at Butlins! The accommodations were spacious and spotless, providing a comfortable and relaxing environment for our family. The entertainment options were endless, and we were thoroughly impressed with the variety of activities available for all ages. I did have a minor concern during our stay, and I reached out to guest services. To my delight, they were incredibly attentive and resolved the issue promptly. The level of customer service we received was exceptional, and it truly enhanced our overall vacation experience. I can't say enough great things about Butlins, and I highly recommend it to anyone looking for a fun and memorable family getaway. We're already looking forward to our next visit! P
Paola
Unforgettable Experience at Beach Comber Inn: A Real Review
I want to share my personal experience with Butlins.com, specifically about my stay at the Beach Comber Inn. It was early December when we visited, and despite the money invested in this resort, I was quite disappointed. The lack of heating lamps in the skyline made the place incredibly cold, and it was a challenge to stay warm despite being wrapped up. Dining at the Beach Comber Inn didn't go well either. The chicken I ordered arrived raw, so I asked for a replacement of sausage and mash. To my dismay, the sausages were tough, and the mash lacked any flavor. The overall dining experience was a letdown, to say the least. Additionally, the condition of the facilities was subpar. The dance floor at Red seemed sticky, indicating poor cleanliness. The toilets in the skyline area were also in need of a serious makeover, as finding one with a functioning lock felt like a game of chance. While the staff we encountered were pleasant, the exorbitant prices charged for such an underwhelming experience left me feeling dissatisfied. It's clear that significant improvements and renovations are necessary to justify the high costs. I hope that my feedback can help the management at Butlins.com address these issues, as I believe that with some dedicated effort, the Beach Comber Inn has the potential to offer a truly remarkable and enjoyable retreat for guests. M
Michael Allen
Unforgettable Family Vacation Experience at Butlins Bognor
I can't express enough how remarkable our family vacation at Butlins Bognor was. From the moment we arrived, we were greeted with warm hospitality and a lively atmosphere. The Ocean Hotel became our home away from home, offering comfortable accommodations and stunning views. While exploring the facilities, we experienced a minor inconvenience with the lift. However, the staff responded promptly and efficiently, ensuring our safety and comfort throughout our stay. The new swimming complex was a hit with the family, providing endless fun and relaxation. As for entertainment, the Hotshots snooker tables were a hit, despite some wear and tear. It was a small blemish in an otherwise fantastic array of activities. The staff were always attentive and friendly, adding to the overall positive experience. In terms of dining, the variety and quality of food and beverages were impressive. We found the prices to be reasonable, especially considering the lively atmosphere and top-notch service. Overall, our stay at Butlins Bognor exceeded our expectations. It was a perfect blend of relaxation, entertainment, and family bonding. We can't wait to return and make more unforgettable memories. Thank you, Butlins, for an incredible experience! R
Raymond Mainwaring
An Unforgettable Escape: Rediscovering Joy at Butlins
As I share my experience with Butlins, it's essential to highlight the impeccable show of honesty. Undoubtedly, I was initially disheartened by the limited entertainment options during my stay. However, amidst the disappointments, a magical discovery unfolded. The staff, exuding warmth and understanding, swiftly addressed the cancellations and delays, going above and beyond to ensure our comfort. Though I missed a show due to rescheduling, the team's sincerity and dedication to customer satisfaction shone through. This unexpected turn of events transformed my perception entirely. Despite the initial setbacks, Butlins' commitment to guest happiness resonated deeply, leaving a lasting, positive impression. Rest assured, my 4-day stay turned out to be a reminiscence of joy and care. I look forward earnestly to returning to what I now consider a haven of genuine hospitality. Thank you, Butlins, for an unforgettable experience!
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Introduction:
Butlins.com is a renowned holiday resort website that offers an array of family-friendly accommodations, thrilling entertainment, and various activities. With decades of experience in the hospitality industry, Butlins has established itself as a trusted brand for quality vacations in the UK.
Pros:
- Wide Selection: Butlins.com provides a wide range of accommodations, from comfortable rooms to luxurious chalets and apartments, catering to various family sizes and preferences.
- Entertainment Galore: Guests can enjoy an exciting lineup of live shows, performances, sports activities, and themed events throughout their stay.
- Family-oriented Facilities: Butlins offers numerous facilities designed with families in mind, including swimming pools, spas, arcades, restaurants, and children's play areas.
Cons:
- Limited Locations: Butlins resorts are currently only available in a few select areas in the UK, limiting accessibility for some potential visitors.
- Peak Season Crowds: During school holidays and peak periods, the resorts can become crowded, affecting the overall experience and availability of certain activities.
- Extra Charges: Some activities and amenities may incur additional charges, which can increase the overall cost of a stay at Butlins.
User Experience:
Butlins.com offers a user-friendly interface with easy navigation, allowing visitors to quickly search for and book their preferred accommodations. The website provides comprehensive information about each resort, including facilities, entertainment options, and nearby attractions, ensuring users have all the necessary details to make an informed decision.
Pricing and Value for Money:
The pricing at Butlins.com varies depending on the chosen resort, accommodation type, and time of the year. While rates may be higher during peak seasons, Butlins offers packages, promotions, and early booking discounts to provide value for money. The inclusion of various complimentary entertainment options enhances the overall value of the holiday experience.
Customer Service:
Butlins.com boasts excellent customer service, with a dedicated support team that promptly assists customers with their queries and concerns. Guests can contact them via phone, email, or live chat. The customer service representatives are knowledgeable, friendly, and strive to ensure a satisfactory experience for all visitors.
Product Quality and Selection:
The accommodations provided by Butlins are of high quality, with a range of options to suit different budgets and preferences. The rooms are well-maintained, clean, and equipped with modern amenities to ensure a comfortable stay. Additionally, the resorts offer an extensive selection of entertainment and activities suitable for guests of all ages.
Website Usability:
The Butlins.com website is designed with great attention to usability. The intuitive layout, clear navigation, and fast loading times contribute to a seamless browsing experience. Visitors can easily find all the necessary information, browse available options, and make bookings without any hassle.
Returns and Exchanges:
As Butlins.com primarily offers holiday bookings, the concept of returns and exchanges does not directly apply. However, if customers need to make changes or amendments to their existing reservations, Butlins provides flexible options to accommodate such requests, subject to availability.
Promotions and Discounts:
Butlins.com frequently offers attractive promotions and discounts, such as early bird booking offers, last-minute deals, and seasonal discounts. By keeping an eye on these promotions, visitors can enjoy significant savings on their bookings while still enjoying a high-quality holiday experience.
Reputation:
With a long-standing presence in the UK holiday industry, Butlins has built a solid reputation for providing enjoyable and memorable vacations. The brand is well-regarded for its commitment to customer satisfaction, family-friendly atmosphere, and delivering entertainment options that cater to a diverse audience.
Payment Options:
Butlins.com offers various flexible payment options, including credit/debit cards, online banking transfers, and PayPal. This enables customers to choose the payment method that is most convenient for them, ensuring a hassle-free booking experience.
Loyalty Programs:
Butlins operates a loyalty program known as "Butlin's Hotel and Apartment Owner Rewards," which offers exclusive benefits and rewards to returning customers. Members of this program can enjoy perks such as discounted stays, early access to promotions, and priority booking slots.
Customer Reviews:
Butlins.com has received generally positive reviews from customers, with many praising the entertainment options, family-friendly facilities, and quality of accommodations. However, some negative reviews mention crowding during peak periods and occasional issues with maintenance. The overall sentiment highlights Butlins' commitment to continuously improving the customer experience.
Community Involvement:
Butlins participates actively in community initiatives and charity work. The company is involved in fundraising events, sponsorships, and partnerships with local organizations to support various causes and make a positive impact on the communities they operate in.
Shipping and Costs:
As Butlins primarily provides holiday resort bookings, the concept of shipping does not apply. The costs associated with a stay at Butlins include accommodation fees, any additional charges for activities or amenities, and dining expenses. These costs are transparently provided during the booking process, allowing visitors to have a clear understanding of their total expenditure.
In conclusion, Butlins.com offers an excellent platform for families seeking enjoyable and entertaining holidays in the UK. With a wide selection of accommodations, memorable entertainment options, and a focus on customer satisfaction, Butlins provides a valuable and trusted holiday experience for all.