Butterlondon Reviews

Voted Poor (2/5)

54 Votes

54 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

26% users rated Terrible
26% users rated Poor
17% users rated Average
6% users rated Very Good
26% users rated Excellent
Write a review

Introduction

butterlondon.com is an online beauty retailer that specializes in high-quality, trendsetting nail and makeup products. Founded in 2005, the brand has become a favorite among beauty enthusiasts and industry professionals alike for its extensive product range, impeccable quality, and innovative formulations.

Pros and Cons

Pros: - butterlondon.com offers a wide selection of nail and makeup products. - The website is easy to navigate and features helpful resources like product tutorials and trend guides. - Customers can take advantage of free shipping on orders over $40. - butterlondon.com has a strong reputation for product quality and customer service. Cons: - Some of the brand's more unique or limited-edition products can sell out quickly. - Prices can be higher than those of some competing brands.

User Experience

butterlondon.com offers a clean, modern website design that makes it easy to find what you're looking for. The homepage features prominent links to new products, sale items, and popular categories like nail polish and makeup. Product pages are detailed and include helpful information like shade descriptions, ingredient lists, and customer reviews.

Pricing and Value for Money

butterlondon.com's products can be on the pricier side when compared to some drugstore brands, but the quality of their formulations and packaging is often worth the investment. The brand frequently offers promotions like discounts on first-time orders and free products with purchase, which can help offset costs.

Alternatives

Some possible alternatives to butterlondon.com include Sephora, Ulta, and nail polish brands like OPI and Essie.

Customer Service

butterlondon.com has a reputation for excellent customer service, with friendly representatives available via email and phone to answer any questions or concerns. The brand also offers a helpful FAQ section on its website, as well as an easy-to-use returns and exchanges process.

Product Quality and Selection

butterlondon.com's products are consistently high-quality, with innovative formulas that are designed to last. The brand offers a wide range of nail polish shades and finishes, as well as makeup products that are typically on-trend and in line with current beauty trends.

Website Usability

Overall, butterlondon.com offers a user-friendly website that is easy to navigate. The search function is effective, and product pages include clear images and detailed descriptions. The brand's blog also offers helpful resources like tutorials and trend roundups.

Returns and Exchanges

butterlondon.com has a straightforward returns and exchanges process, with easy-to-follow instructions for initiating a return or exchange. Customers have 30 days to return or exchange products, as long as they are unopened and in the original packaging.

Promotions and Discounts

The brand frequently offers promotions like discounts on first-time orders and free products with purchase. Customers can also sign up for the email newsletter to stay updated on future sales and promotions.

Reputation

butterlondon.com has a strong reputation in the beauty industry, with many customers praising the quality of their products and customer service. The brand has also won several industry awards for its innovative formulations and trendsetting shades.

Payment Options

butterlondon.com accepts major credit cards like Visa, Mastercard, and American Express, as well as PayPal and Amazon Pay.

Loyalty Programs

Currently, butterlondon.com does not offer a formal loyalty program, although the brand does sometimes offer exclusive promotions to email subscribers.

Customer Reviews

Customer reviews on butterlondon.com are overwhelmingly positive, with many customers praising the quality of the brand's nail polish and makeup products. Some customers have noted that prices can be on the higher side, but overall, reviews are consistently positive.

Community Involvement

butterlondon.com is involved with several charitable causes, often launching limited-edition products or campaigns to raise awareness and funding. The brand has partnered with organizations like The Breast Cancer Research Foundation and The Cynthia Lennon Scholarship for Girls.

Shipping and Costs

butterlondon.com offers free ground shipping on orders over $40 within the continental United States. Shipping for orders under $40 is a flat rate of $8. The brand also offers expedited shipping options for an additional fee.