Butyjana Reviews

Voted Average (3/5)

2 Votes

3 Reviews

Vote Now

TrustScore 3 out of 5

In the Big Sales category

 

Pie-Chart Analysis

33% users rated Terrible
0% users rated Poor
0% users rated Average
67% users rated Very Good
0% users rated Excellent
Write a review
A Angie Phénix
TrustScore 3 out of 5 138 days ago

Life-Saving Safety Shoes!

I can't thank butyjana.pl enough for providing me with top-notch safety shoes. However, as a word of caution, for those eyeing the Caterpillar safety shoes, I'd recommend going a size up as they do run smaller. Despite this, the impeccable quality and durability of the shoes made the minor sizing hassle absolutely worth it. The customer service was outstanding, and their return policy, though needing slight adjustment, didn't overshadow the overall experience. I feel secure and protected in my new safety shoes and would highly recommend butyjana.pl to anyone in need of reliable safety footwear.
B Bultaco
TrustScore 4 out of 5 580 days ago

Sav chaussures Merrel

I have to say, I was a bit hesitant at first when I purchased a pair of Merrell Hiking Shoes Intercept J598633 from butyjana.pl. After wearing them for just 2 months and taking them on only 3 hikes, I was disappointed when one of the lace supports broke. The stitching had come loose due to poor assembly. Frustrated, I reached out to butyjana with my complaint and received a standard response outlining the options for compensation – a common scenario with some online vendors. However, to my surprise, after I chose to return the shoes, Butyjana contacted me promptly. They arranged for the faulty pair to be returned, and within a reasonable timeframe, I was sent a brand new pair of shoes. I must say, their customer service managed by their supplier exceeded my expectations, and I'm truly pleased with the resolution. Despite the initial setback, I am glad to have my trust in their customer service and quality of products reinstated. Thank you, Butyjana, for taking the extra step to make things right. I highly recommend their service to anyone in search of reliable outdoor gear.
B Bultaco
TrustScore 4 out of 5 580 days ago

Thriving in Merrell Shoes – A Tale of Quality Customer Support

My experience with butyjana.pl was a rollercoaster of emotions, starting with purchasing a pair of Merrell Intercept J598633 Hiking Shoes. Initially impressed by the smooth online transaction, my excitement took a hit when a lace support on one shoe unexpectedly snapped after just 2 months and minimal wear. Feeling disheartened, I reached out for help, only to be met with a standard warranty process offering a mere 10% refund. With disappointment tainting my experience, I decided to proceed with the return in hopes of a resolution, unsure of what to expect. To my surprise, Butyjana reached out promptly and swiftly resolved the issue beyond my expectations. They arranged for a new pair to be sent, acknowledging the fault in the previous product. The replacement's quality and durability exceeded my initial purchase, reinstating my faith in their customer service and commitment to satisfaction. In the end, while the journey may have had its ups and downs, the exceptional support provided by Butyjana left me nothing but impressed. Their dedication to resolving the matter efficiently and effectively transformed my negative experience into a positive one, highlighting the true essence of quality customer care.

Introduction

Butyjana.pl is a popular online retailer specializing in footwear for men, women, and children. With a wide range of brands and styles available, the website aims to provide customers with access to quality products at competitive prices. In this editorial review, we will explore the various aspects of Butyjana.pl, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide selection of footwear for men, women, and children - Competitive prices - Easy-to-navigate website with a user-friendly interface - Secure payment options for customer convenience - Prompt and reliable shipping service - Transparent return and exchange policy Cons: - Limited availability of certain brands or styles - Occasionally slow response time from customer service

User Experience

The user experience on butyjana.pl is highly favorable. The website design is clean and intuitive, making it easy for customers to navigate and find the desired products. The search function is efficient and allows users to filter their searches by brand, category, size, and price range. The product pages provide detailed descriptions, size charts, and multiple images, ensuring customers have all the necessary information before making a purchase. Overall, the user experience is seamless and hassle-free.

Pricing and Value for Money

Butyjana.pl offers competitive pricing for their footwear products. While some high-end brands may be on the pricier side, the majority of the available options are reasonably priced and offer excellent value for money. The website also regularly features promotions and discounts, allowing customers to save further on their purchases.

Customer Service

The customer service provided by Butyjana.pl is generally satisfactory. The website offers multiple channels for customer support, including email, phone, and live chat. However, there have been occasional reports of slow response times from the customer service team. Nevertheless, once customers are able to reach a representative, they are usually provided with helpful and efficient assistance.

Product Quality and Selection

Butyjana.pl prides itself on offering products of high quality from reputable brands. The selection of footwear is extensive, catering to different styles, sizes, and preferences. However, there may be occasional limitations on the availability of certain brands or styles, which can be a drawback for some customers.

Website Usability

The website's usability is one of its strengths. It is designed to be user-friendly, allowing customers to easily browse through categories, search for specific products, and filter their results to find exactly what they are looking for. The website loads quickly, and the checkout process is straightforward, ensuring a seamless shopping experience.

Returns and Exchanges

Butyjana.pl has a transparent and customer-friendly return and exchange policy. Customers have the option to return or exchange products within a specified time frame, provided they are in their original condition and packaging. The process is relatively simple, allowing customers to request returns or exchanges through the website.

Promotions and Discounts

Butyjana.pl regularly offers promotions and discounts on their footwear products. These promotions can range from seasonal sales to limited-time discounts on specific brands or styles. Customers are encouraged to check the website or subscribe to the newsletter to stay updated on the latest offers and savings opportunities.

Reputation

Butyjana.pl has built a strong reputation as a reliable online retailer of footwear. The company has received positive feedback from customers who appreciate the website's wide range of product options, competitive pricing, and efficient shipping service. The company's commitment to providing quality products and a seamless shopping experience contributes to its positive reputation.

Payment Options

Butyjana.pl offers various secure payment options to ensure customer convenience and peace of mind. Customers can choose to pay through credit/debit cards, PayPal, or bank transfers. The website takes appropriate measures to safeguard customer information and ensure secure transactions.

Loyalty Programs

At present, Butyjana.pl does not offer a specific loyalty program for customers. However, the website occasionally provides exclusive discounts and offers to customers who have subscribed to the newsletter or created an account.

Customer Reviews

Customer reviews play a crucial role in shaping the perception of a business. Butyjana.pl has received generally positive reviews from customers. Many customers appreciate the wide selection of footwear, reasonable prices, and the overall shopping experience. However, there are occasional negative reviews regarding customer service response times and limited availability of certain products.

Community Involvement

Butyjana.pl actively engages with its community through various social media platforms. The website frequently shares updates on new products, promotions, and features customer testimonials. This level of engagement fosters a sense of community and allows customers to connect with the brand.

Shipping and Costs

Butyjana.pl provides prompt and reliable shipping services to customers. The website offers both domestic and international shipping options, ensuring that customers from different regions can receive their orders efficiently. The shipping costs are reasonable and calculated based on the weight and destination of the package. Customers can track their shipments through a tracking number provided by the website. In conclusion, Butyjana.pl is a reputable online retailer offering a wide range of footwear for men, women, and children. With its competitive pricing, user-friendly website, and positive reputation, Butyjana.pl provides customers with a quality shopping experience. Although some limitations, such as occasional slow customer service response times and limited availability of certain products, have been reported, the overall experience is positive. With its commitment to product quality, customer satisfaction, and innovative promotions, Butyjana.pl remains a reliable choice for footwear shopping.